CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard

Hello Experts,
our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP).
For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated.
We are using the Slim Communication Toolbar as recommended by SAP.
The Problem ist that the ANI (Automatic Number Identification) does not work.
The Callers Number is not identified. Function Module BUPA_SEARCH2 is not called.
No Changes were made in this area. We are completely using the SAP standard.
Has anybody experienced issues related to this one?
It would be great if somebody could give me some help and/or information!
Thank you!
Kind Regards
Martin Gaschk

Hello Andrei,
the issue was solved by SAP.
The relevant startup component for ANI in the CMS integration profile (Tx CRM_IC_FW_PROF) was inactive:
Component:
BUSINESS PARTNER IDENTIFICATION
Class:
CL_CRM_IC_FW_BP_SEARCH_SRV
Thanks for your support!
Kind regards
Martin

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CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard

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