CTI Toolkit Agent Desktop 7.5(1) has stopped working

Dear Support,
We have an IP Telephony setup with Call centre Enterprise.
The CTIOS crashes on the Windows 7 64bit OS.
CTIOS version : 7.5.1
Whenever we run the Agent desktop application, the below error message is displayed.
Also we have tried reinstalling the application and also tried running on compatibility mode as well, and it still did not solve the issue.
Thanks in advance
Nithin Louis.

Hi,
I found that the CTIOS 7.5.1 is not compactable with Windows 7 64 bit .
you can access the CTI OS Client on Windows 7 64-bit Starting with CTI OS Release 8.5(2).
For this you have to install the 8.0(1a) installer is required.
I am able to download the 8.5(2) from the Cisco site but 8.0(1a) is not available.
Could you please share the link for download the 8.0(1a).
Regards
Nithin Louis.

Similar Messages

  • CTI toolkit Agent desktop not starting

    Hi
    I have recently installed a CTI toolkit agent desktop in my PC but it is not starting and is giving error
    "Cisco Desktop client has stpped working"
    This is the first time i installed this application in my computer running windows7 64 bit.
    the version of cti toolkit is 8.0.1
    what should i look for ??

    Two things come to mind.  First make sure you have the latest version, 8.0.1 doesn't sound like the latest one.  Next, make sure you install it as administrator.
    david

  • CTI Toolkit Agent Desktop tool on top

    Hi,
    we use CTI Toolkit Agent Desktop tool 8.0(3) and we'd like that this software will be on top always.
    I have tried found some workaround (registry key) and I have not found it. do you know how can I configure the windows behaviouf always on top ? thanks.
    Alberto

    Alberto,
    The Autohotkey script at the link Gergely provided is a pretty lightweight solution for this. Autohotkey.com has a lot more information about that software... I've used it before and it's pretty handy. You could potentially create an Autohotkey script that will run the CTI toolkit executable, wait for the window to appear, and then set the "Alwaysonop" property... this would prevent needing to press the Ctrl+Space key combination to turn on the always on top portion.
    -Jameson

  • Is this a bug for CTI Toolkit Agent desktop (Version 7.5.10510)

    Hi,
    Today I have found a strange thing with CTI Toolkit Agent desktop (Version 7.5.10510). One agent is logged in on CTI Toolkit agent desktop with his Agent ID (5101) to an extension 999111. Then from other PC another agent is also able to login on CTI Toolkit agent desktop with same Agent ID (5101) to the same extension 999111. Tough they are logged in with same agent ID and extension number from different PC but it is not desired that 2 person can login with same Agent ID and extension at a same time.
    Can any one tell me that is this a bug or normal procedure.
    Thanks,
    Ashfaque

    Hi,
    this is normal (although it does not seem to follow any logic).
    If you want to change this behavior, modify the following registry keys on the CTI OS server:
    HKLM\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOs_[instance]\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login
    RejectIfAlreadyLoggedIn
    WarnIfAlreadyLoggedIn
    G.

  • Desktop Intelligence: Business Objects has stopped working in Windows Vista

    Hi,
    We have installed the BO XI 3.1 SP3 client components in Windows Vista Machine. When I was working with Desktop Intelligence, the program keep terminates irregularly. A pop-up window would appear saying "Business Objects has stopped working. A problem caused the program to stop working correctly. Please close the program." It asks me to close the program. The window always pops up even when I just terminate the BOE normally. It sometimes pops up when I was just trying to refresh the data or in the middle of working with the application.
    THanks.

    Hi expert
    I have install the BO XI into my laptop with 32-bit OS and Windows Vista Enterprise SP 2 but still experience the same error message "Business Objects has stopped working - A problem caused the program to stop working correctly. Please close the program".
    Please help as my daily task require to use BO very often.
    Thank you very much
    br
    Elwin

  • CTI Toolkit Agent Desktop Keep on Talking status and hung

    Hi All,
    We have ICM 7.2(5) and last two days most of the agent CTI toolkit getting greyed-out and keep on showing talking mode only.. please refer the below screen shot and advise the same.
    The agent cti logs attached for you info..
    Thanks  & Regards,
    Naveen.S

    Alberto,
    The Autohotkey script at the link Gergely provided is a pretty lightweight solution for this. Autohotkey.com has a lot more information about that software... I've used it before and it's pretty handy. You could potentially create an Autohotkey script that will run the CTI toolkit executable, wait for the window to appear, and then set the "Alwaysonop" property... this would prevent needing to press the Ctrl+Space key combination to turn on the always on top portion.
    -Jameson

  • CTI Toolkit Agent Desktop

    We'd like to add the Chat tool/icon on the Agent Desktop. I know it's a checkbox but where in ICM is it located? Any info is appreciated. Thanks!

    Chat is normally active. Perhaps someone disabled it through the registry. Check the CTIOS registry on the servers. Search for "AgentChatLevel".
    If this is the string "Disabled", then change it. Here are your choices for this STRING value.
    Disabled=All agent chat disabled.
    PrimarySupervisor=Agents can chat only with primary supervisor of their team.
    TeamSupervisors=Agents can chat with the primary or secondary supervisor of their team.
    Team=Agents can chat with anyone in team.
    Unrestricted=Agents can chat with anyone on the same peripheral
    Regards,
    Geoff

  • CTI Toolkit Agent Desktop - Copy Var to Windows Clipboard

    Hello,
    Need help auto copying Var value from CTI toolkit to Windows clipboard. Any ideas?
    Thanks,
    MB

    I'm no programmer myself, but you may want to start by looking at the CTI OS Developers Guide. There's tons of good info in there. Not sure what version you're on so here are links for 7.5 as well as 8.0:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/developer/guide/cti75devg.pdf
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/program/guide/cti80devg.pdf

  • Cisco secure desktop hostscan launch utility has stopped working

    Hi Experts 
    Can any one help me on the below issue while I am trying to access.

    Hello
    as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
    Sometimes the "opm.db file" is the culprit. In this case you should delete it.
    If necessary and for further questions click through http://helpx.adobe.com/contact.html  and if "open" please use chat, I had the best experiences.
    Good luck!
    Hans-Günter

  • I get a "Palm desktop by access applicatio​n has stopped working" message when switching to the Month calendar view.

    I have a Z22 and am running Access version 6.2.2 on a PC with Vista.
    When I move from Day, Week or Year to Monthly view in the Calendar, I get the "Palm Desktop by Access Application has stopped working" (and then the Windows message saying they are checking for a solution, which they never seem to find).
    Does any one know 1) how to fix this and 2) what is the cause ?  Am I running old software which I need to update ?
    Thanks.
    Post relates to: Palm Z22

    Thank you, aeisha_anis for the steps to correct this problem.  I verified that I must have corrupted calendar data as the PALM Desktop does come up and work when I follow your first 4 steps and remove the data from it.  I can't, however, get through the importing step at the end of your instructions.  I've tried a few times and am afraid I may have messed up the data file as it now is only showing a datebook. mdb and a datebook.bak file under the DateBook folder I copied to my desktop, but no datebook.dab folder as it was showing before and I never did find the datebook.dat file you mentioned.  I still have all of my current calendar data on my Palm Centro but I can't get it to sync with the Palm Desktop without getting the "Palm Desktop by ACCESS Application has stopped working" message.  Do you have any ideas on how to fix this problem?  Thanks much!

  • Skype has stopped working error

    I reviewed some FAQ but can't find the anwer. The genius answer is highly appreciated! the following is the log:
    Faulting application name: Skype.exe, version: 6.22.64.106, time stamp: 0x546b294c
    Faulting module name: Skype.exe, version: 6.22.64.106, time stamp: 0x546b294c
    Exception code: 0xc0000005
    Fault offset: 0x00b9342a
    Faulting process id: 0x6d4
    Faulting application start time: 0x01d004e1574f50ea
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Report Id: 977d6f98-70d4-11e4-848f-7ce9d3b7cc8f
    Solved!
    Go to Solution.

    webfeatus wrote:
    This solution is not working for me.
    Any ideas?
    Faulting application name: Skype.exe, version: 7.0.0.102, time stamp: 0x54897add
    Faulting module name: Skype.exe, version: 7.0.0.102, time stamp: 0x54897add
    Exception code: 0xc0000005
    Fault offset: 0x00d527d7
    Faulting process id: 0x15f0
    Faulting application start time: 0x01d02bfaa982b829
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Report Id: ebb057d4-97ed-11e4-8f27-6cf04963e3ce
    Most likely this is one of the several cases when the latest Skype 7.0 version is not able correctly to interpret BIOS data. At least, this was the issue with the previously reported cases with this error message:
    Exception code: 0xc0000005
    Fault offset: 0x00d527d7
    It seems that Skype has identified the issue and a fix is promised in one of the upcoming Skype versions.
    http://community.skype.com/t5/Windows-desktop-clie​​​nt/Skype-has-stopped-working/m-p/3815022#M32307...
    Meanwhile, the working solution is to uninstall the 7.0 version and install the previous 6.21.0.104 Skype version:
    http://download.skype.com/msi/SkypeSetup_6.21.0.10​​4.msi

  • CTI Toolkit Outbound Desktop (8.5) - no button Skip-Next

    1. Install CTI OS Client and make sure the CTI Toolkit SDK and the Win32 check boxes are selected.
    2. Run C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32CIL\Samples\CTI Toolkit Outbound Desktop\
    CTIOSOutOptSSoftphone.exe
    3. CTIOSOutOptSSoftphone open. In Outbound Option Tool area I have buttons Accept, Reject, Reject-Close, Skip, Skip-Close. But

    But I dont have button Skip-Next. Prt Sc in attachment.

  • Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

    I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  I have not received any message from Windows after 2 days.  Has anyone experienced this problem?  If so, I would appreciate any guidance.  I have Windows 7, if that matters. Thank you. in advance.

    Hi somewhatstock
    How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.  
    Any information most welcome,
    regards,
    John

  • "remote desktop connection has stopped working" When printing from remote desktop connection

    I have been having a issue when using a windows 7 machine. I have Remote Desktop to a session on Windows2008 R2, I am using the local printer resources to redirect the printing. However everytime i try to print it crashes the remote desktop application.
    Gives me "remote desktop connection has stopped working." I have 4 other computers connected and printing with no issues what so ever. This only happens when i print. It does print by the way just the application crashes.
    -I have also updated the printer drivers to newest possible thru the manufactorer website. The printer is a Brother MFC-8890DW. Windows 2008 R2 is up to date for the RDS server. 3 other machines are able to Remote in and print. The user is able to print using
    diffrent machines just not the Windows 7 machine.

    Hi,
    Happy to hear that you resolved your issue. For another issue which you are facing here trying to provide some suggestion.
    As you have commented that you are facing issue with second screen resolution on wide screen. The setting which I am suggesting can only applies when you are using multi-monitor Remote Desktop connections.  If you are making Connections using a single
    monitor do not use this setting. 
    So for this you can try to apply “Limit maximum display resolution” setting in group policy, where you can mention the width & height for the screen to display. The setting can be applied on below mentioned
    path.
    Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment
    Meanwhile sharing article with you for more information.
    Remote Session Environment
    http://technet.microsoft.com/en-us/library/ee791847(v=ws.10).aspx
    Hope it helps!
    Thanks.

  • ATTENTION: Desktop Manager Has stopped working - SOLVED

    Hey everyone!
    I've finally, finally solved a
    problem I've been dealing with for the past month (since updating DM to the
    latest version 6.x.35)
    I have a BB Bold 9700 with OS 6.0.0.600 ( by the
    way the issue is not related to the OS as I had the error prior to getting this
    version).
    The problem is that when opening DM, everything is fine AS
    LONG as I don't connect my phone. As soon as I do, DM crashes with the dreaded
    "DM has stopped working" message. I tried literally everything... Browsed many
    forums and found onyl questions without answers... Turns out hundreds of BB
    users faced the same problem on various BB models. Out of these I can honestly
    say, only 2 managed to fix the issue they were facing.
    To start with and
    to help people identify if my issue is similar to the one they are facing, I'll
    paste the issue as shown in :
    Rim.Desktop.Exception.log
    14:47:54.860|FATAL|10|Exception|0|Fatal
    Error
    System.IO.IOException: The directory name is invalid.
    at
    System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at
    System.IO.Directory.InternalGetFileDirectoryNames( String path, String
    userPathOriginal, String searchPattern, Boolean includeFiles, Boolean
    includeDirs, SearchOption searchOption)
    at
    System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption
    searchOption)
    at System.IO.Directory.GetFiles(String path)
    at
    Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d_ _7.MoveNext()
    at
    Rim.Common.Filesystem.FolderPath.<GetChildren>d__3 `1.MoveNext()
    at
    Rim.Common.Filesystem.FolderPathExtensions.<GetChi
    ldFiles>d__6.MoveNext()
    at
    Rim.Media.Common.LibraryIdVersionManager.UpgradeWm sFilesForWmp(IFolderPath
    settingsFolder)
    at Rim.Media.Common.LibraryIdVersionManager.UpgradeTr
    ansactionFiles(IFolderPath settingsFolder)
    at
    Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(Me diaPaths mediaPaths,
    MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem,
    Boolean isContentStore)
    at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(B
    oolean isDftpMode, Object token)
    at
    Rim.Media.Device.DeviceService.OnDeviceAcquired(ID evice device, Object token,
    DeviceAcquireResult result)
    at
    Rim.Desktop.Services.DeviceManager.Device.Internal Login(List`1 loginActions,
    Boolean isPrivate)
    at Rim.Desktop.Services.DeviceManager.DeviceManager.P
    rocessDeviceLoginRequest(Device device)
    at
    Rim.Desktop.Services.DeviceManager.DeviceManager.<
    LoginCurrentDevice>b__11()
    at
    Rim.Desktop.Services.Tasks.Task.RunOneOperation()
    at
    Rim.Desktop.Services.Tasks.Task.Run()
    at
    Rim.Desktop.Services.DeviceManager.DeviceManager.h andleWork(DeviceManagerWork
    work)
    at Rim.Common.Utilities.QueueWorkThread`1.ThreadProc( )
    at
    System.Threading.ThreadHelper.ThreadStart_Context( Object state)
    at
    System.Threading.ExecutionContext.Run(ExecutionCon text executionContext,
    ContextCallback callback, Object state)
    at
    System.Threading.ThreadHelper.ThreadStart()
    Now my problem is
    that unlike other error logs posted by users on various forums, mine didn't show
    what the issue was... There is a gap between the 1st and 2nd lines in the log.
    In all error logs I saw, that missing line was supposed to hold details on the
    issue. In my case, the "invalid directory name".
    I tried
    reinstalling DM without success and after seeing that so many people on the web
    had given up considering RIM was not taking any action, I joined the club and
    even made the decision not to buy the 9900 once it is released.
    Finally
    today, for some reason while working on resolving an issue in an application I
    use at work, I decided to use a tool for trying to solve the DM crash... The
    tool is Process Monitor (procmon.exe) and is an AMAZING tool to see exactly what
    happens when you run any process (executable or others).
    Granted it's
    not very accessible and users who don't work in IT might not be familiar with
    many terms/features in this tool, but I honestly don't think there is any other
    way to identify the problem you're facing in DM.
    In my case I noticed in
    the captured activity of Process Monitor that there were two "path not found"
    issues just before the activity related to writing into the error log started.
    The 2 paths were :
    F:\BlackBerry\system\Media Sync\xxxxx.system
    C:\Users\Nicolas\AppData\Roaming\Research In Motion\BlackBerry Media
    Sync\<mypin>.settings
    First path is on the blackberry itself
    and in my case I had a file named "media sync" but no folder. I renamed that
    file and created the folder with that name.
    For the 2nd path, which was
    very strange, I could not find a file matching my BB pin... There was another
    one matching my wife's pin. I just took a copy of it and renamed it to my pin
    number.
    After these 2 adjustments I reopened DM and I got a message
    that a new device had been detected. I did a few settings and my BB connected
    successfully... No crash... I tried syncing, backup and everything seems to be
    working fine now.
    I hope this helps others in investigating the
    issues they are facing. By the way in Process Monitor be sure to first access
    the Filter options and select process name as : "rim.destop.exe"
    This will
    monitor ONLY the activity related to DM.

    Hi Nicolas81...
    Thanks for the detail here.  just to let you know, we have logged a bug with the Desktop Manager development team to have this fixed for the next version.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

Maybe you are looking for