CTI toolkit Agent desktop not starting
Hi
I have recently installed a CTI toolkit agent desktop in my PC but it is not starting and is giving error
"Cisco Desktop client has stpped working"
This is the first time i installed this application in my computer running windows7 64 bit.
the version of cti toolkit is 8.0.1
what should i look for ??
Two things come to mind. First make sure you have the latest version, 8.0.1 doesn't sound like the latest one. Next, make sure you install it as administrator.
david
Similar Messages
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Is this a bug for CTI Toolkit Agent desktop (Version 7.5.10510)
Hi,
Today I have found a strange thing with CTI Toolkit Agent desktop (Version 7.5.10510). One agent is logged in on CTI Toolkit agent desktop with his Agent ID (5101) to an extension 999111. Then from other PC another agent is also able to login on CTI Toolkit agent desktop with same Agent ID (5101) to the same extension 999111. Tough they are logged in with same agent ID and extension number from different PC but it is not desired that 2 person can login with same Agent ID and extension at a same time.
Can any one tell me that is this a bug or normal procedure.
Thanks,
AshfaqueHi,
this is normal (although it does not seem to follow any logic).
If you want to change this behavior, modify the following registry keys on the CTI OS server:
HKLM\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOs_[instance]\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login
RejectIfAlreadyLoggedIn
WarnIfAlreadyLoggedIn
G. -
CTI Toolkit Agent Desktop tool on top
Hi,
we use CTI Toolkit Agent Desktop tool 8.0(3) and we'd like that this software will be on top always.
I have tried found some workaround (registry key) and I have not found it. do you know how can I configure the windows behaviouf always on top ? thanks.
AlbertoAlberto,
The Autohotkey script at the link Gergely provided is a pretty lightweight solution for this. Autohotkey.com has a lot more information about that software... I've used it before and it's pretty handy. You could potentially create an Autohotkey script that will run the CTI toolkit executable, wait for the window to appear, and then set the "Alwaysonop" property... this would prevent needing to press the Ctrl+Space key combination to turn on the always on top portion.
-Jameson -
CTI Toolkit Agent Desktop 7.5(1) has stopped working
Dear Support,
We have an IP Telephony setup with Call centre Enterprise.
The CTIOS crashes on the Windows 7 64bit OS.
CTIOS version : 7.5.1
Whenever we run the Agent desktop application, the below error message is displayed.
Also we have tried reinstalling the application and also tried running on compatibility mode as well, and it still did not solve the issue.
Thanks in advance
Nithin Louis.Hi,
I found that the CTIOS 7.5.1 is not compactable with Windows 7 64 bit .
you can access the CTI OS Client on Windows 7 64-bit Starting with CTI OS Release 8.5(2).
For this you have to install the 8.0(1a) installer is required.
I am able to download the 8.5(2) from the Cisco site but 8.0(1a) is not available.
Could you please share the link for download the 8.0(1a).
Regards
Nithin Louis. -
CTI Toolkit Agent Desktop - Copy Var to Windows Clipboard
Hello,
Need help auto copying Var value from CTI toolkit to Windows clipboard. Any ideas?
Thanks,
MBI'm no programmer myself, but you may want to start by looking at the CTI OS Developers Guide. There's tons of good info in there. Not sure what version you're on so here are links for 7.5 as well as 8.0:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/developer/guide/cti75devg.pdf
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/program/guide/cti80devg.pdf -
CTI Toolkit Agent Desktop Keep on Talking status and hung
Hi All,
We have ICM 7.2(5) and last two days most of the agent CTI toolkit getting greyed-out and keep on showing talking mode only.. please refer the below screen shot and advise the same.
The agent cti logs attached for you info..
Thanks & Regards,
Naveen.SAlberto,
The Autohotkey script at the link Gergely provided is a pretty lightweight solution for this. Autohotkey.com has a lot more information about that software... I've used it before and it's pretty handy. You could potentially create an Autohotkey script that will run the CTI toolkit executable, wait for the window to appear, and then set the "Alwaysonop" property... this would prevent needing to press the Ctrl+Space key combination to turn on the always on top portion.
-Jameson -
We'd like to add the Chat tool/icon on the Agent Desktop. I know it's a checkbox but where in ICM is it located? Any info is appreciated. Thanks!
Chat is normally active. Perhaps someone disabled it through the registry. Check the CTIOS registry on the servers. Search for "AgentChatLevel".
If this is the string "Disabled", then change it. Here are your choices for this STRING value.
Disabled=All agent chat disabled.
PrimarySupervisor=Agents can chat only with primary supervisor of their team.
TeamSupervisors=Agents can chat with the primary or secondary supervisor of their team.
Team=Agents can chat with anyone in team.
Unrestricted=Agents can chat with anyone on the same peripheral
Regards,
Geoff -
OracleHome92 agent service not started
hai All,
I renamed my windows 2003 server machine. After rebooting the server a message appears that oracle intellegent agent exectable encountered a problem and needed to close. After that I noticeed that The oracleHome92 agent service not started. I cannot able to start that service.some eror occurs.... need any extra change?
Please help?
ShijuYou wrote: "Some error occurs"
Let me rephrase that for you: "My car won't start tell me why."
No one can help you if you don't post relevant information.
My advice ... Stop doing things when you don't know the implications. That is why testing environments exist. Rename the server back to its original name and then learn what to do, and test it, before doing it again. -
CTI Toolkit Outbound Desktop (8.5) - no button Skip-Next
1. Install CTI OS Client and make sure the CTI Toolkit SDK and the Win32 check boxes are selected.
2. Run C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32CIL\Samples\CTI Toolkit Outbound Desktop\
CTIOSOutOptSSoftphone.exe
3. CTIOSOutOptSSoftphone open. In Outbound Option Tool area I have buttons Accept, Reject, Reject-Close, Skip, Skip-Close. ButBut I dont have button Skip-Next. Prt Sc in attachment.
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An agent can't dial +E.164 string from CTIOS Toolkit Agent Desktop
There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error:
Client
MessageType:eMakeCallRequest
ErrorMessage:Error [10117] The specified DTMF string is invalid
CTIOS Server
eControlFailureConf(14):The request specified a destination that is not valid.
PG & CG
Error=INVALID_DESTINATION
But when I place a call from IP Phone or IP Communicator it works using route "/+". All other destinations (00, 0, etc) can be reached through CUCM.
Are there some misconfigurations or its a limitation for Agent Desktop???
Thanks in advance for yours replies!!!
P.S.
Using CUCM 8.0.2, ICM 8.5.1, CTIOS 8.5.1Artem,
This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.
- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)
Hope it helps ?
GP.
Pls rate helpful posts !! -
Hi DBAs,
I have installed the Oracle Grid Control Grid Control 10.2.0.5.0 on RHEL 5.4 (64 bit) and repository DB is 11.1.0.7. I installed the agent 10.2.0.5.0 on the Database server sucessfully but it is giving me the following error while starting.
[oracle@myhost bin]$ ./emctl start agent
Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
Starting agent ...... failed.
The agentTZRegion value in /u01/app/oracle/db/tech_st/10.2.0/agent10g/sysman/config/emd.properties is not in agreement with what agent thinks it should be.Please verify your environment to make sure that TZ setting has not changed since the last start of the agent.
If you modified the timezone setting in the environment, please stop the agent and exectute 'emctl resetTZ agent' and also execute the script mgmt_target.set_agent_tzrgn(<agent_name>, <new_tz_rgn>) to get the value propagated to repository.
Consult the log files in: /u01/app/oracle/db/tech_st/10.2.0/agent10g/sysman/log
I searched over this forum and found the following fix:
$export TZ=US/Eastern
$export ORACLE_HOME=/u01/app/oracle/db/tech_st/10.2.0/agent10g
$EMDROOT=$ORACLE_HOME
$EMSTATE=$ORACLE_HOME
$export EMDROOT EMSTATE
$emdctl validateTZ agent US/Eastern
but I am getting same error while starting. I am trying the emctl resetTZ agent but getting following error
$export TZ=US/Eastern
$./emctl resetTZ agent
Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
Updating /u01/app/oracle/db/tech_st/10.2.0/agent10g/sysman/config/emd.properties...
----- Thu Jul 8 01:18:17 2010::tzOffset for US/Eastern is 0(min), but agent is runnning with tzOffset -240(min)
----- Thu Jul 8 01:18:17 2010::trying again after waiting for 1 sec to account for daylight transition
----- Thu Jul 8 01:18:17 2010::tzOffset for US/Eastern is 0(min), but agent is runnning with tzOffset -240(min)
resetTZ failed.
I verified the agent is not running. Please help to resolve the issue.
Thanks
ShashiYou are hitting a Time Zone issue
Please check Startup Agent: Agent fails to start due to TZ issues [ID 403018.1]
On support.oracle.com
https://support.oracle.com/CSP/ui/flash.html#tab=KBHome(page=KBHome&id=()),(page=KBNavigator&id=(bmDocDsrc=KB&bmDocType=PROBLEM&bmDocID=403018.1&viewingMode=1143&from=BOOKMARK&bmDocTitle=Startup%20Agent:%20Agent%20fails%20to%20start%20due%20to%20TZ%20issues))
Regards
Rob
http:/oemgc.wordpress.com -
9i agent will not start on windows
We have 3 servers. Oracle 9i was installed via same user with same
rights in all cases.
Server 1 -
- no existing Oracle install
- installed 9.2.0.5 and agent starts
Server 2 -
- old Oracle Apps 11i server
- installed 9.2.0.5
- agent ran from roughly map to August. Since August it refuses to
start. This was not discovered until December so nobody knows what if
anything happened to break it.
Server 3 -
- Oracle Apps 11i dev servers
- installed 9.2.0.6
- agent fails to start
In both cases where the 9i agent fails to start, the 8i agent runs
great.
There are NOT two nic cards.
Trace indicates agent is trying to talk to 0.0.0.0. Oracle had us
remove a tns_admin entry in the registry but same result.
Looking for anything to try next.We have 3 servers. Oracle 9i was installed via same user with same
rights in all cases.
Server 1 -
- no existing Oracle install
- installed 9.2.0.5 and agent starts
Server 2 -
- old Oracle Apps 11i server
- installed 9.2.0.5
- agent ran from roughly map to August. Since August it refuses to
start. This was not discovered until December so nobody knows what if
anything happened to break it.
Server 3 -
- Oracle Apps 11i dev servers
- installed 9.2.0.6
- agent fails to start
In both cases where the 9i agent fails to start, the 8i agent runs
great.
There are NOT two nic cards.
Trace indicates agent is trying to talk to 0.0.0.0. Oracle had us
remove a tns_admin entry in the registry but same result.
Looking for anything to try next. -
Wily Introscope Agent does not start
Hi,
i am installing Solution Manager Diagnostics on a Solution Manger 7.0 System. At the moment i am on the point to install the Wily Introscop Agent and i have following problem:
At first i tried the automatic setup and deployed the agent with JSPM and it seemed to work. I see "ISAGENT" on the System Information -> All Compontents over http://0/smd/admin and there is no log directory in the wily directory?
Does anybody has an idea whats wrong?
Best Regards,
Stefan
Edited by: Stefan on Feb 17, 2009 8:57 AM
Edited by: Stefan on Feb 17, 2009 9:31 AMHello Stephan,
1. Wily IS Agent (2 agents) is installed ONLY in SOLMAN system.
2. Then, with SOLMAN_SETUP Guided procedure, in third phase (Managed System Configuration),
you deploy the Wily IS Agent to your managed system.
To summarize :
1. Install the ISAGENTxxx.SCA in SOLMAN only !
2. Start the SOLMAN_SETUP guided procedure
3. Phase I - Initial Configuration
Phase II - Basis Configuration
Phase III - Managed System Configuration.
In Phase III, there are 6 steps :
1. Connect Managed system
2. Check Prerequisites
3. Manual Configuration
4. Diagnostics Configuration
5. Wily Introscope Configuration
6. Create Logical Components
The Wily IS Agent (2 agents : IS Agent wich monitored JAVA instance and Wily Host-level Agent which a sub-process of the SMD Agent) is configured and STARTED here.
So, you cannot start / stop by any OS command the Wily IS Agent.
You start it from SMD.
Hope it help you.
Best regards
Pascal Cuennet -
Can CTI OS agent desktop 9 be configured for different desktop modes?
Can CTIOS agent desktop be configured for different modes e.g. Normal, open, on top, stealth or agent selectable?
Yes, but you'll have to customize it and recompile it. The source code is in the installer.
david -
Hello,
We have a OMS 11.1.0.1.0 environment running on Linux.
We have performed a Fresh Install (using OEM) of a 10.2.0.5.0 Agent to a HPUX server. We have tried 'emctl stop', 'emctl start' and 'emctl secure' commands. They all fail. We have performed a new discovery on that agent. We have removed the agent and performed a 2nd and 3rd Fresh Install. Nothing works.
We have a 15+ server environment that is working great.
Any ideas on why this agent won't start?
Thanks,
Bob LarsenIt didn't product a .trc file, need to adjust options in emd.properties
Do you see any problems below ?? Thanks ...
emctl.log
13849 :: Tue Feb 7 14:32:43 2012::AgentLifeCycle.pm: Processing start agent
13849 :: Tue Feb 7 14:32:43 2012::AgentLifeCycle.pm: EMHOME is /oemagenthome/agent10g
13849 :: Tue Feb 7 14:32:43 2012::AgentLifeCycle.pm: service name is
13849 :: Tue Feb 7 14:32:43 2012::AgentLifeCycle.pm:status agent returned with retCode=0
13849 :: Tue Feb 7 14:32:51 2012::AgentLifeCycle.pm:Watch dog processs id: 13856 exited with an exit code of 0
13849 :: Tue Feb 7 14:34:46 2012::AgentLifeCycle.pm: Exited loop with retCode=0
emagent.nohup
EMHOME ================== /oemagenthome/agent10g
--- Standalone agent
### Tue Feb 7 14:32:48 2012::agentTZRegion already exists in /oemagenthome/agent10g/sysman/config/emd.properties. ###
### Tue Feb 7 14:32:48 2012::agentTZRegion successfully validated. ###
----- Tue Feb 7 14:32:48 2012::Agent Launched with PID 13874 at time Tue Feb 7 14:32:48 2012 -----
----- Tue Feb 7 14:32:48 2012::Time elapsed between Launch of Watchdog process and execing EMAgent is 5 secs -----
--EMAGENT_MEMCHECK_HOURS=1
--EMAGENT_RECYCLE_DAYS=0
--EMAGENT_TIMESCALE=1
--EMAGENT_RECYCLE_MAXMEMORY=512
--EMAGENT_MAXMEM_INCREASE=1
### Tue Feb 7 14:32:48 2012::EMWD. Monitoring 1 Components. ###
### Tue Feb 7 14:32:48 2012::Env changes prior to agent launch recorded in /tmp/emctl.env.13837.diff2 ###
### Tue Feb 7 14:32:51 2012::EMWD Checking component processes... 1 ###
### Tue Feb 7 14:32:51 2012::EMWD. Checking Status for EMAgent 13874 ###
### Tue Feb 7 14:32:51 2012::waitpid(13874) reaped=13874, processStatus=0 ###
### Tue Feb 7 14:32:51 2012::reapChild pid=13874, status = 1, 0
### Tue Feb 7 14:32:51 2012::Status for 13874 : (1, 0), 99 ###
----- Tue Feb 7 14:32:51 2012::Checking status of EMAgent : 13874 -----
----- Tue Feb 7 14:32:51 2012::EMAgent exited at Tue Feb 7 14:32:51 2012 with return value 0. -----
----- Tue Feb 7 14:32:51 2012::EMAgent was shutdown normally. -----
----- Tue Feb 7 14:32:51 2012::Exiting watchdog loop
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