CTI Warning: The call has failed because of network interruption

Hi, one of agents received incoming call and his call dropped within few seconds and error on CTIOS agent desktop was "CTI Warning: call has failed because of network interruption". I investigated and got info from icm database schema that this error is 26-U-Abort and caused due to network congestion. Network team shown the logs and no error regarding network found. What else could be the reason?

Hi Folks, I am facing the same issue with multiple Agents on random PCs. So it doesn't look PC issue or Phone issue. these Ip Phones not IP Comm.

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