CTI with PS CRM

Does anyone have documentation concerning implementing CTI (component telephony interface) with PS CRM (“Cisco Unified CRM Connector for PeopleSoft”)? I have no idea of how to implement this or where to look for information concerning integrating the two.
Thanks in advance

I am looking for the same thing, except for JD Edwards Enterprise One.
There is a Peoplebook written about this subject here:
Enterprise PeopleTools 8.50 PeopleBook: PeopleSoft MultiChannel Framework
http://download.oracle.com/docs/cd/E15645_01/pt850pbr0/eng/psbooks/tmcf/book.htm

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Hi all,
Can we integrate many CTI's with Single CRM 7.0 Server and If yes any brief steps.
Kind Regards,
Srinivas Reddy

Hi Glenn,
If 7.0 CRM/ICI CTI and Genesys integrated so that all user info for agents is stored on the Genesys Config Server, and Genesys is configured with 2 ACD switches, 2 TServers and 2 Gplus Adapters?
Is there a way to configure two CMS profiles, and then assign value of any of the CMS profile in the Function Profile ID "CONTACTCENTER" dynamically in the code to a Business Role?
What we need to accomplish is that, based on the agent info in CRM, find out which of the 2 switchs (CMS profiles) agent is must be connected to, and that info is stored on the Genesys Config Server.
So, once agent clicks on "Log ON' in the IC phone toolbar, we need to find that specific info on the Genesys Config Server, then return to IC and assign appropriate switch (CMS profile) to the Business Role agent logges in as.
Thank you,
Vadim.

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Hi,
Currently I am using JCO to connecting to mySAP CRM system as per the following configuration:
<b>Version: ISA 3.0 SP13 </b>
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Java VM Version: 1.3.1_07-b02
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Regards,
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Hi Ram,
I am not sure if this is still a valid question. But anyways, you can find the process here [http://help.sap.com/saphelp_crm50/helpdata/en/ac/0a346c104541af9d587666efc95da3/content.htm ].
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                          Transaction sm59
                          Select http connections to external server and click on create
                          Enter all details.
                          Save
2.     SAP Menu
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                          Save
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Version Compatibility of SAP R/3 4.6 C with SAP CRM 5.2 + CRM middleware

Dear SDN team,
We are trying to Integrate SAP R/3 4.6c with SAP CRM 5.2 using CRM middleware.
We wanted to know the following :
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Kindly reply on this post . Points would be awarded.
Thanks and Regards
Dinesh and Ritvij
Email : [email protected]

Hello Ritvij,
Regarding middleware ,are you down loading plants? bacause down load object objects DNL_PLANT is obsolete.
Unusable middleware objects :
DNL_CUST_BASIS3
DNL_CUST_PROD0
DNL_CUST_PROD1
DNL_CUST_SRVMAS
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MATERIAL
SERVICE_MASTER..
Find composite note for middleware at 872533..
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Please assign points.
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MS Word integration with SAP CRM: can a PDF be created from the MS Word doc

21/11
Gurus,
I know have a better understanding of the topic but still have 2 open questions.
I now know that StreamServe cannot read .DOC files but can read and work with .PDF files.
Since we are in a SAP forum and not a StreamServe forum,
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Dear All,
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Edited by: Brice Vialle on Nov 21, 2008 9:26 PM
Edited by: Brice Vialle on Nov 21, 2008 9:34 PM

Hi Chris,
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CALL FUNCTION 'SCMS_BINARY_TO_STRING'
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How to integrate Google calendar with MS CRM Service calendar

Dear Team,
how to integrate Google calendar with MS CRM Service calendar?
Please reply to below mail id
[email protected]
Thanks & Regards
Dhamodharan R
Thanks & Regards Dhamodharan R Myblog : http://mscrmexpert.wordpress.com

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Hi Sumit,
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Hi Experts,
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Edited by: Ravi Kumar Garre on Jan 27, 2010 5:56 PM
Edited by: Ravi Kumar Garre on Jan 27, 2010 6:03 PM

Hi Paul,
I've left SAP on March 31th, 2011, so my information may not be 100% accurate.
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For Webi/Universe accessing Siebel request, I have no further update since then.
You may want to go through your sales representitive/support channel to raise enhancement request/new feature request officially and get feedback.
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Thanks and Regards
Carlos Chen

OIM integration with MS CRM

Guys,
Anybody has ever done the MS CRM integration with OIM.
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Provision the user to the application (notification sent to the user), also, provision user to AD group for the application
Edited by: a73210 on Oct 28, 2009 10:42 PM

I don have exp with MS CRM but if you have APIs then you can buid your custom connector. And for other things of your requirement.
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Go to Approval1 > Responses
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hi there
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kind regards
adrian

SAP Interactive Forms by Adobe with SAP CRM

Hello community,
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Thanks in advance!
Regards,
Sandeep

Hi again
I solved the problem by installing the Adobe Designer 7.1.
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My next shot will be to install an JAVA testdrive on top of my ABAP testdrive and see what happens.
=0)

Do you have support to integrate echosign with Dynamics CRM 2015, If Not, When it will be possible.?

Do you have support to integrate echosign with Dynamics CRM 2015, If Not, When it will be possible?

Hey Mantas,
Do not expect that feature any time soon. I do not even see that being a feature this year.
Considering all that is going on and required to be finished and sorted a lot more is/will need to be done.
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Adobe Integration with Siebel CRM

Hi
We have to Integrate Adobe Forms with Siebel CRM and using vesion 8.1
Referred Some PDF's from 8.1 Bookshelf and clearly mentioned as Required Adobe Live Cycle Designer, Adobe Form Server
Can we get the same from edelivery.oracle.com or should we refer any other website?
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Prasad

hi there
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kind regards
adrian

CTI with PS CRM

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