CTIOS Agent Login issue

Whe I try to log into the agent, I get a sytem is offline message. This is the trace I see from the CTI Server.. Any help would be greatly appreciated, im started to get very annoyed at this :)
Thanks,
Chad
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallBeginEvent( 23 )
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallClearedEvent( 13 )
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallEndEvent( 24 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallBeginEvent( 23 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallClearedEvent( 13 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallEndEvent( 24 )
Trace: >> RCV CG: [SYSTEM]:EVT: eSystemEvent( eSysHalfHourChange )
Trace: >> RCV CG: [team.5001.5000]:EVT: eAgentTeamConfigEvent( 128 )
Trace: [agent.5001.1212] Unknown PeripheralType 0. Agent object will remain generic with third-party control disabled. Check CTIOS Peripherals map.
Trace: << SND CG: [agent.5001.1212]:REQ: eQueryAgentStateRequest( 36 )
Trace: >> RCV CG: [agent.5001.1212]:EVT: eQueryAgentStateConf( eLogout )
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: --> RCV CLIENT[00001] OPEN LINK REQUEST, protocol version: 2
Trace: <-- SND CLIENT[00001] OPEN LINK RESPONSE, protocol version: 2 : ACK
Trace: --> RCV CLIENT[00001]: []:REQ: eGlobalSettingsDownloadRequest
Trace: <-- SND CLIENT[00001]: []:EVT: eGlobalSettingsDownloadConf, EnablementMask(0x0)
Trace: Client[00001]: HandleIO: Connection closed. (ERROR_NETNAME_DELETED), ERROR:0x00000040.
Trace: XXX RCV CLIENT[00001]: eOnConnectionClosed
Trace: ClientMgr[1]::OnConnectionClosed, Client[00001]
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: --> RCV CLIENT[00002] OPEN LINK REQUEST, protocol version: 2
Trace: <-- SND CLIENT[00002] OPEN LINK RESPONSE, protocol version: 2 : ACK
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: --> RCV CLIENT[00002]: []:REQ: eIdentifyClientRequest( DEMOLAB-PC2-1840-3368 )
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: []:EVT: eIdentifyClientConf, EnablementMask(0x0)
Trace: --> RCV CLIENT[DEMOLAB-PC2-1840-3368]: []:REQ: eSetSessionModeRequest
Trace: << SND CG: [agent.5000.1212]:REQ: eQueryAgentStateRequest( 36 )
Trace: >> RCV CG: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown )
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eSetAgentModeEvent, EnablementMask(0x0)
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown ), EnablementMask(0x1000000)

Hi Chad,
not sure why you are trying to open the session with protocol version 2, anyway, try using this procedure to gather more info on this failed login:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094b14.shtml
Regards,
Riccardo

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>
<Nov 11, 2013 11:24:24 PM EST> <Error> <OIM Authenticator> <BEA-000000> <Error encrypting password>
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at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: javax.security.auth.login.FailedLoginException: [Security:090304]Authentication Failed: User xelsysadm javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User xelsysadm denied
at weblogic.security.providers.authentication.LDAPAtnLoginModuleImpl.login(LDAPAtnLoginModuleImpl.java:261)
at com.bea.common.security.internal.service.LoginModuleWrapper$1.run(LoginModuleWrapper.java:110)
at java.security.AccessController.doPrivileged(Native Method)
at com.bea.common.security.internal.service.LoginModuleWrapper.login(LoginModuleWrapper.java:106)
at sun.reflect.GeneratedMethodAccessor951.invoke(Unknown Source)
at com.bea.common.security.internal.utils.Delegator$ProxyInvocationHandler.invoke(Delegator.java:57)
at com.sun.proxy.$Proxy34.authenticate(Unknown Source)
at weblogic.security.service.WLSJAASAuthenticationServiceWrapper.authenticate(WLSJAASAuthenticationServiceWrapper.java:40)
at weblogic.security.service.PrincipalAuthenticator.authenticate(PrincipalAuthenticator.java:338)
at weblogic.servlet.security.internal.SecurityModule.checkAuthenticate(SecurityModule.java:252)
at weblogic.servlet.security.ServletAuthentication.login(ServletAuthentication.java:466)
... 72 more

Hi All,
I have tried out option of adding authwl.conf in java argument as mentioned. But,still same issue persists. I think it will be same whether we refer authwl.conf file from OIM_ORACLE_HOME/server/config or OIM_ORACLE_HOME/designconsole/config/ location.
We havent made any changes in USR table for xelsysadm user
Even system-jazn-data.xml is intact.
Actually,when i removed following classpath entry from setDomainEnv.sh file
CLASSPATH="WL_HOME/server/lib/oimclient.jar:${CLASSPATH}"
export CLASSPATH
Its working fine and i am not facing any login issue in OIM console.Also the Active Directory connector scheduled task are running fine without giving earlier error whic is becaus of explicit classpath addition in setDomainEnv.sh.This error was
java.lang.LinkageError: loader constraint violation: loader (instance of com/thortech/xl/dataobj/tcADPClassLoader) previously initiated loading for a different type with name "com/thortech/xl/dataaccess/tcDataProvider" .
This error was arising since i have explicitly mentioned oimclient.jar again in classpath and as OIM server also will load it at OIM server startup time. So it was finding two instance of tcDataProvider and was not able to decide to refer to which one of them.
But, I have to refer oimclient.jar in my webservice code to work.If we dont add classpath entry explicitly for oimclient.jar then it will throw error..that it is unable to load OIMClient class.
Webservice is deployed in OIM serveer . Is there any other way by which i can refer oimclient class in webservice code without causing this classpath conflict issue. ?
Also.is it correctthat for first time when we load Classpath explicitly like i did in my scenario,then it will always try to refer same classpath for that jar always.
For ex: in my env i made changes in setDomainEnv.sh and modifed classpath enrty as :
CLASSPATH="${OIM_ORACLE_HOME}/server/client/oimclient.jar:${CLASSPATH}"
export CLASSPATH
but this time it will start throwin the exception as :
<Nov 11, 2013 11:24:24 PM EST> <Error> <XELLERATE.ACCOUNTMANAGEMENT> <BEA-000000> <Class/Method: tcDefaultDBEncryptionImpl/initKeyStore encounter some problems: access denied ("oracle.security.jps.service.credstore.CredentialAccessPermission" "context=SYSTEM,mapName=oim,keyName=.xldatabasekey" "read")
java.security.AccessControlException: access denied ("oracle.security.jps.service.credstore.CredentialAccessPermission" "context=SYSTEM,mapName=oim,keyName=.xldatabasekey" "read")
Do i need to reinstall OIM setup to resolve this issue or is there any other way to refer oimclient.jar in my webservice code deployed in OIM env ?
Please suggest.
Thanks,
RPB

HR runtime error on agent login/logout

                   Good afternoon.
Has anyone run in a a runtime error when running agent login/logout reports? I am unable to run this report.
a runtime error occurred while executing the inquiry. i know there used to be bugs on this but.
uccx, ha, 8.5.1. i have included the log. Thank you for any assistance.

I removed my deployments from the remote OC4J server and removed deployment entries from http-web-site.xml and server.xml. I redeployed my simpleJSP bibean application to my local and remote OC4J server. It works locally but fails now with this new error:
javax.servlet.jsp.JspException: BIB-10310 An unknown exception occurred.
BIB-10101 Handler failed to handle UserObject.
oracle.bali.ewt.elaf.windows.WindowsEWTPagingComponentUI
     at oracle.dss.addins.jspTags.PresentationTag.doStartTag(PresentationTag.java:254)
     at simpleJSP.jspService(_simpleJSP.java:72)
     [SRC:/simpleJSP.jsp:6]
     at com.orionserver[Oracle9iAS (9.0.2.0.0) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.compileAndServe(JspPageTable.java:508)
Regards,
Dan

Agent determination issue with no error, cant use SWPR?

Hello gurus.
We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

Hi,
OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
2. Now mention the txn name as SWI1_RULE.
3. Now you should be able to see teh initial screen of the txn.
4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
5. Now choose that workitem ID and click CTRL + SHIFT + F11.
it should re evalutae the agents, if this is also not determing then make a note of the RULE ID from activity step and open the txn by using the above function module and try to simulate the rule or please let us know what is the rule type.
Regards
Pavan

CTIOS Agent Login issue

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