CTIOS, Built-In Bridge and Transfers

Hi All,
I am running into an issue with a remote site. They have about 5 people who have just started to use CTIOS desktop for call routing. The business requirement is that they be recorded like our normal call center, but the recording servers are in El Paso with our CC. We have set up and enabled Built-In Bridge on the phone and set up the recording parameters on the extensions, and the recording is working fine. The issue is that if these agents get a call and need to transfer to a CTIRoute Point they get a busy signal. Our normal agents are able to transfer to the CTIRP's just fine (their calls are being recorded via span-port, and not Built-In Bridge).
I removed Built-In Bridge from our remote agents and now they are able to transfer. I think it has to do with the CTIOS extension being set up with:
Maximum Number of Calls: 2
Busy Trigger: 1
I know we used to have set the agent extensions this way in the past, since we don't want our agents to be offered more than one call. I assume my problem is in Built-In Bridge causing the extension to be "too busy to transfer" but if I crank up the Maximum and Busy thresholds will I have multiple calls coming to the agents?
Thanks for your help
CallManger 7.15
ICM Enterprise 7

Hey Seth, long time. Hope you're well. See if this is of any value. Also, have you tried having them transfer to somewhere other than a CTIRP to see if it fails on any type of transfer, either external or to another phone directly.
https://supportforums.cisco.com/message/3044203#3044203

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Curt Y wrote:
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CTIOS, Built-In Bridge and Transfers

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