CTIOS ERROR
Hello All,
One of the agent in my customer environment is receiving below error in CTIOS Client. Please find the UCCE Environment details
UCCE:10.5
Customized CTIOS CLIENT
Any input on this would be really appreciated
Hi,
what's the Version of CUCM?
You are using CIPC/Hard Phone.
1. Check if Speakerphone had been disabled, try to enabled it and check.
2. check if auto answer is configured for headset , but headset is not plugged in.
If this is the only agent facing issue . try to compare the configuration of other agent phone and change the settings?
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This may help, it allows you to reset the application, it also may be worth clearing out the app store cache and temp files.
http://www.ryanragle.com/index.php?/site/comments/where-does-the-mac-app-store-d ownload-temp-files-to
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Hi,
Customer recently upgraded to ICM/CTIOS 7.5.9. Since then some agents are intermittently seeing the following error message when logging on.
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I haven't seen this before, and this error isn't listed in the IPCC error codes document http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml
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Aman,
I worked with Sean to resolve this issue today.
As Sean had stated, this particular agent had received a new physical phone because the original had failed. When the Service Desk created this new phone, they copied the old, changed the MAC, and saved the new phone. When this happened, the same DN's we're then assigned to two physical phones. Well... ICM doesn't like this too much at all.
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Hello,
I'm having a problem cisco Cisco IPCC Enterprise. Let's see if anybody has an idea.
Most agents are unable to log in.
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"Attempting to connect to server [10.60.27.152 (10.60.27.152) port:42028] **
CNetPort(00D14358)::Open, WARNING, Connection to Host[], Target machine refused connection, <WSAECONNREFUSED>, Error Number (10061)"
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Hi,
We are receiving the error "calls has failed because resources not availble.Please wait a moment and
try again" in the agent desktop as CTI warnings.
How to solve this issue.
Regards
krishna.Would you please be kind to share the solution, if it was found?
Got same trouble. The initial call is received, then when you try to transfer it to ICM script (sometimes it works), the source IP communicator hangs up and the destination agent receives this CAD message.
So, callflow is:
1. Customer from PSTN to ICM Script -> Agent 1
2. Agent 1 -> ICM Script -> Agent 2 (here we got a 80% chance to receive this message on Agent 2 screen, and a "zombie" softphone process on Agent 1)
3. Customer -> Agent 2 (if succeeded).
Happens only with two ICM scripts. -
Any solution for this issue.
Agent not able to log in agent desktop,
error returns
[agent.5001.6251]::Login()
08/01/13 08:16:36.082 6768 CTIOSSoftphone Thd(00000900) [agent.5001.6251]::SetAgentState()
08/01/13 08:16:36.082 6768 CTIOSSoftphone Thd(00000900) CCtiOsSession::MakeRequest(eSetAgentStateRequest)
08/01/13 08:16:36.348 6768 CTIOSSoftphone Thd(00004084) [agent.5001.6251]::OnQueryAgentStateConf()
08/01/13 08:17:36.692 6768 CTIOSSoftphone Thd(00004084) [agent.5001.6251] eControlFailureConf : (PeripheralID:5001 FailureCode:78
PeripheralErrorCode:0 AgentID:6251 UniqueObjectID:agent.5001.6251
MessageID:eControlFailureConf MessageType:eSetAgentStateRequest
ErrorMessage:The request failed because a timeout limit was exceeded.
But able to log in other device with the same agent login credentials.
Tried,
Restarted the computer
Restart \ Reset the IP Phone
Disassociate \ associate the device in pg user in call manager
Reconfigured the device profile \ Line configuration
Reconfigured the Agent profile \ device target in ICM
Restarted the cti manager services in call manager.
The issue still exists, any thaughts or resolution steps or advices will be acceptable...Thanks you all for the response & sorry for the belated response.
As mentioned, deleted the phone profile / recreated / then added in pguser, but it didn't resolved.
Work arround done- Restarted the ctimanager service (off hours), after that disassociate / associate the phone under pg user in call manager, this resolved the issue.
But restart of ctimanager service for 1 user is not proper solution.....
Thanks,
Thanveer -
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Hi All, Good day
I'm installing CTIOS client ver 8.0 on winodws 7 64x but after installation once I open it it crashed.
I've tried to look in the registry but I'm not able to find the Cisco folder under HKEY_Local_Machine > Software
I'm attaching a snapshot for the crash error
Regards,
Mohamed Sherif8.0 is not supported on windows 7 64-bit.
From the 8.5.x BOM -
Windows 7 (64-bit) Support for CTI OS
Starting with CTI OS Release 8.5(2), you can access the CTI OS Client on Windows 7 64-bit.
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P.S.
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This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.
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RoutercallsQnow not displaying in Skill group statics in ctios desktop 9.0
RoutercallsQnow not displaying in Skill group statics in ctios client Desktop.
I reviewed this bug
CSCma08461 but was repaired in version 5.0 and the problem as I have in version 9.0
any recommendations?
Thanks
IvanHi,
what does it mean "not displaying"? What do you see? Zero? NULL? An error message?
Was the CTI OS server restarted recently?
G. -
Whe I try to log into the agent, I get a sytem is offline message. This is the trace I see from the CTI Server.. Any help would be greatly appreciated, im started to get very annoyed at this :)
Thanks,
Chad
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallBeginEvent( 23 )
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallClearedEvent( 13 )
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallEndEvent( 24 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallBeginEvent( 23 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallClearedEvent( 13 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallEndEvent( 24 )
Trace: >> RCV CG: [SYSTEM]:EVT: eSystemEvent( eSysHalfHourChange )
Trace: >> RCV CG: [team.5001.5000]:EVT: eAgentTeamConfigEvent( 128 )
Trace: [agent.5001.1212] Unknown PeripheralType 0. Agent object will remain generic with third-party control disabled. Check CTIOS Peripherals map.
Trace: << SND CG: [agent.5001.1212]:REQ: eQueryAgentStateRequest( 36 )
Trace: >> RCV CG: [agent.5001.1212]:EVT: eQueryAgentStateConf( eLogout )
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: --> RCV CLIENT[00001] OPEN LINK REQUEST, protocol version: 2
Trace: <-- SND CLIENT[00001] OPEN LINK RESPONSE, protocol version: 2 : ACK
Trace: --> RCV CLIENT[00001]: []:REQ: eGlobalSettingsDownloadRequest
Trace: <-- SND CLIENT[00001]: []:EVT: eGlobalSettingsDownloadConf, EnablementMask(0x0)
Trace: Client[00001]: HandleIO: Connection closed. (ERROR_NETNAME_DELETED), ERROR:0x00000040.
Trace: XXX RCV CLIENT[00001]: eOnConnectionClosed
Trace: ClientMgr[1]::OnConnectionClosed, Client[00001]
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: --> RCV CLIENT[00002] OPEN LINK REQUEST, protocol version: 2
Trace: <-- SND CLIENT[00002] OPEN LINK RESPONSE, protocol version: 2 : ACK
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: --> RCV CLIENT[00002]: []:REQ: eIdentifyClientRequest( DEMOLAB-PC2-1840-3368 )
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: []:EVT: eIdentifyClientConf, EnablementMask(0x0)
Trace: --> RCV CLIENT[DEMOLAB-PC2-1840-3368]: []:REQ: eSetSessionModeRequest
Trace: << SND CG: [agent.5000.1212]:REQ: eQueryAgentStateRequest( 36 )
Trace: >> RCV CG: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown )
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eSetAgentModeEvent, EnablementMask(0x0)
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown ), EnablementMask(0x1000000)Hi Chad,
not sure why you are trying to open the session with protocol version 2, anyway, try using this procedure to gather more info on this failed login:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094b14.shtml
Regards,
Riccardo -
CAD client parallel with CTIOS client
Can i use both client in same time ?
now i using CAD but for licing , i need to using CTIOS client for new agent.
If not , and i remove CAD and useing only ctios , is there any issue in reporting ?
Can i run Finesse with ICM V8 ?
ThanksThanks Gergely
But i dont know why its not work with me
CAD work fine but if try to login same agent with ctios not work?
this is log
01/06/14 16:56:50.073 CTIOSTrace - InitInstance(), Creating window for message processing...
01/06/14 16:56:50.073 CTIOSTrace - InitInstance(), Created window.
01/06/14 16:56:50.073 CTIOSTrace - InitInstance(), Starting message pump...
01/06/14 16:56:50.073 CTIOSTrace - CConnectionMonitor::MonitorThread()
01/06/14 16:56:50.073 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 0 Connections.
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_3336).
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 0, (CTIOSSoftphone.exe_192_3336)
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.
01/06/14 16:56:50.104 ********* Started logging facility for CTIOSSoftphone.exe_192_3336 *********
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, ServerMonitorThread started successfully.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Debug Output is OFF.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Screen Output is ON.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitThread started successfully.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitCurUserThread started successfully.
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_2572).
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 1, (CTIOSSoftphone.exe_192_2572)
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.
01/06/14 16:56:50.120 ********* Started logging facility for CTIOSSoftphone.exe_192_2572 *********
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, ServerMonitorThread started successfully.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Debug Output is OFF.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Screen Output is ON.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitThread started successfully.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitCurUserThread started successfully.
01/06/14 16:56:50.370 192 CTIOSSoftphone Thd(1548) CCtiOsSession::SetSupervisorSilentMonitorMode
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::Connect: Missing CTIOS_MAXHEARTBEATS keyword. Using default value [3]
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-100) )
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) ** Attempting to connect to server [192.168.200.134 (192.168.200.134) port:42028] **
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::InitializeSecureSockets(), security path [C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Security\]
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::InitializeSecureSockets(), HandshakeTime [5000]
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CSSLCtx::ConfigCACert(), error:02001002:system library:fopen:No such file or directory
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CSSLCtx(0554D6F0)::ConfigCACert(), Error loading certificates locations
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CSSLClient(0554D6F0)::Init(), failed to configure CA certificate
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::OpenSecure, failed to create, set, and configure Context and SSL objects
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19016474 CurSvr:192.168.200.134 CurPort:42028 SecConn:0)
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CComSession::GetCurrentAgent. Invalid Agent pointer...
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-100) )
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CComCtiosObject::GetValueArray. No value associated with property -> Login
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest(eGlobalSettingsDownloadRequest)
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest: (DsktpTyp:0 CTIOSClntVer:8.5.1)
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-100) )
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CComCtiosObject::GetValueArray. No value associated with property -> Login
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eGlobalSettingsDownloadConf ), EnablementMask = ffffffff
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eGlobalSettingsDownloadConf DsktpSetngs:(ScrnPref:(MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0)) Grid:(SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40)))) Login:(ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))IPCCSilentMonitor:(Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0)) SoundPreferences:(DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0)) Version:()) CILConnID:2678)
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnGlobalSettingsDownloadConf()
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(ScreenPreferences) (MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(Grid) (SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40))))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(Login) (ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(IPCCSilentMonitor) (Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(SoundPreferences) (DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(Version) ()
01/06/14 16:56:56.537 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionClosed ), EnablementMask = ffffffff
01/06/14 16:56:56.537 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionClosed)
01/06/14 16:56:56.537 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionClosed()
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_972).
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 2, (CTIOSSoftphone.exe_192_972)
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 3 Connections.
01/06/14 16:57:02.625 ********* Started logging facility for CTIOSSoftphone.exe_192_972 *********
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, ServerMonitorThread started successfully.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Debug Output is OFF.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Screen Output is ON.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitThread started successfully.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitCurUserThread started successfully.
01/06/14 16:57:11.275 192 CTIOSSoftphone Thd(1548) CSSLClient(0554D6F0)::SaveClientCacheSession(), SSL object is NULL
01/06/14 16:57:11.275 192 CTIOSSoftphone Thd(1548) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:12.305 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:12.305 192 CTIOSSoftphone Thd(1548) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CCilConnection(05579BD8)::OpenConnection, FAILED
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) Connection disconnected, host [192.168.200.133].
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-1) )
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CComSession::Connect. Failed to invoke Connect method...
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19033320 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) EventTime --------[19033320]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CComSession::GetCurrentAgent. Invalid Agent pointer...
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) [] EnableSkillGroupStatistics: No ConnectionProfile Main Contact Center in session properties
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19033335 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTIOS Server Online
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::TriggerAutoLogin, AutoLogin is Disabled.
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTIOS Server Online
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CComSession::GetCurrentAgent. Invalid Agent pointer...
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession(05522158)::OnConnection-ERROR Null agent pointer
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19043358 HBIntv:5000 MissedHBs:1)
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) EventTime ---------[19043358]
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[1]
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19048370 HBIntv:5000 MissedHBs:2)
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) EventTime ---------[19048370]
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[2]
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd(3880) CCilConnection(05579BD8)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd(3880) CCilConnection(05579BD8)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd(3880) Connection disconnected, host [elmprgrb].
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19053382 RsnCode:1 FailedSvr:elmprgrb)
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) EventTime --------[19053382]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) FailedServer -----[elmprgrb]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) ReasonCode -------[1]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:34.412 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:34.412 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCilConnection(00D93288)::OpenConnection, FAILED
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) Connection disconnected, host [192.168.200.133].
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19055427 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) EventTime --------[19055427]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19055442 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTIOS Server Online
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTIOS Server Online
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19065468 HBIntv:5000 MissedHBs:1)
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) EventTime ---------[19065468]
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[1]
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19070479 HBIntv:5000 MissedHBs:2)
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) EventTime ---------[19070479]
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[2]
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd(3496) CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd(3496) CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd(3496) Connection disconnected, host [elmprgrb].
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19075491 RsnCode:1 FailedSvr:elmprgrb)
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) EventTime --------[19075491]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) FailedServer -----[elmprgrb]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) ReasonCode -------[1]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:56.521 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:56.521 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCilConnection(00D93288)::OpenConnection, FAILED
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) Connection disconnected, host [192.168.200.133].
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19077520 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) EventTime --------[19077520]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, WARNING Max number of connect retries exhausted.
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19077520 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19087543 HBIntv:5000 MissedHBs:1)
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) EventTime ---------[19087543]
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[1]
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19092555 HBIntv:5000 MissedHBs:2)
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) EventTime ---------[19092555]
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[2]
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 128) CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 128) CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 128) Connection disconnected, host [elmprgrb].
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19097566 RsnCode:1 FailedSvr:elmprgrb)
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) EventTime --------[19097566]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) FailedServer -----[elmprgrb]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) ReasonCode -------[1]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:58:18.581 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:58:18.581 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCilConnection(00D93288)::OpenConnection, FAILED
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) Connection disconnected, host [192.168.200.133].
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19099580 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) EventTime --------[19099580]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19099580 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTIOS Server Online
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTIOS Server Online
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_972) Abandoned
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_972)
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_3336) Abandoned
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_3336)
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_2572) Abandoned
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_2572)
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Posting Quit Message
01/06/14 16:58:20.954 CTIOSTrace - WndProc(WM_DESTROY)
Thanks -
Hi,
Incase of one CTIOS failure the agents are not switching to the other CTIOS server. I am using UCCE and CTIOS Version 8.0.
Thanks and Regards,
AshfaqueCheck out this post for the invalid message header:
https://supportforums.cisco.com/thread/270670
They mention it taking 60 seconds, but I'm wondering if it doesn't occur faster in your new 8.x version... If you failover to the peer, I bet you'll see the same message.
You're still getting a CONNECTION REFUSED error, which I've only seen related to invalid port configurations. Make sure all your 42027/42028/43027/43028 settings are correct (it can get VERY confusing, for some reason).
Here's an excellent doc that I often refer people to: https://supportforums.cisco.com/docs/DOC-1390. There's a graphic in the section "Install CTI Server (CG or CTI PG)" that will help you visualize what's going on. The only problem with the graphic is that the CG1 representation is a little misleading- It should have CG1A (on your PG1A server) using ports 42027 and 42028, and CG1B (on your PG1B server) using ports 43027 and 43028.
Cheers,
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