CTIOS ERROR

Hello All,
One of the agent in my customer environment is receiving below error in CTIOS Client. Please find the UCCE Environment details
UCCE:10.5
Customized CTIOS CLIENT
Any input on this would be really appreciated

Hi,
what's the Version of CUCM?
You are using CIPC/Hard Phone.
1. Check if Speakerphone had been disabled,  try to enabled it and check.
2. check if auto answer is configured for headset , but headset is not plugged in.
If this is the only agent facing issue . try to compare the configuration of other agent phone and change the settings?

Similar Messages

  • I remove CTIOS 8 in window 8.1, and install CTIOS 9.0 but i am trying to login new one they given the error. Pls help

    I remove CTIOS 8 in window 8.1, and install CTIOS 9.0 but i am trying to login they given the error. Pls help

    This may help, it allows you to reset the application, it also may be worth clearing out the app store cache and temp files.
    http://www.ryanragle.com/index.php?/site/comments/where-does-the-mac-app-store-d ownload-temp-files-to
    To contact Apple use the feedback form, this is a user forum and I don't think they will respond here.
    regards

  • Ctios login error 10162 Join Across Line on telephone 8961

    Cisco CTIOS client is giving the error message  “10162 Join Across Line is Enabled” when logging on telephone type 8961. Login is successful in telephone type 7942 & 7945.
    In the UCCE 8.0(1) SRND, it is mentioned that Join Across Line is permanently enabled for the telephone type 8961. Because of this, 8900 Series and 9900 Series phones are supported only when the Multi Line Agent Mode feature of Unified CCE is enabled.
    We have changed the Call Manager PG peripheral settings to “All lines” from “Single Line” Agent mode & restarted the PG. But still, Call Manager PG trace is showing “login failed due to JAL/DTAL enabled for Single Line PG”.
    We are using UCCE 8.0(1), CTIOS 8.0(1) & CTIOS client 7.5

    Thanks David,
    We did this test. Unfortunately, it didnt work.
    Additionally, we have noted in the Call Manager PIM trace that "MultilineAgentControl=single line". It seems, eventhough the configuration has been changed to "Multi Line" in AW, PG configuration has not been changed.
    How can we force the configuration to push to PG?
    regards,
    nissar

  • CTIOS Login - IPCC Error [10156]

    Hi,
    Customer recently upgraded to ICM/CTIOS 7.5.9. Since then some agents are intermittently seeing the following error message when logging on.
    " IPCC Error [10156]Login denied because agent exceeded unsuccessful login attempts. "
    I haven't seen this before, and this error isn't listed in the IPCC error codes document http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml
    Anyone have any ideas what could be causing this? Is there a new limit on unsuccessful login attempts in icm 7.5 ... if so, can we change the number of attempts allowed?
    Thanks,
    Brian

    Brian,
    Here is some additional information on these keys:
    AccountLockoutDuration - Determines the number of minutes an agent account remains locked out before automatically becoming unlocked. Default is 15.
    AccountLockoutResetCountDuration - The number of minutes that must elapse after a failed logon attempt before the failed logon attempt counter is reset to 0 bad logon attempts. The default settings is 15.
    AccountLockoutThreshold - The number of failed logon attempts that causes an agent account to be locked out. A locked out account cannot be used until the AccountLockoutDuration has expired. The default settings is 3. Setting the value of this key to 0 disables the entire feature.
    It is descibed in the scurity and best practices guide:
    http://www9.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm7xsecurty.pdf
    Page 139.
    Hope this helps,
    D

  • CTIOS encountered an error and needs to close

    We frequently get the "CTIOS encountered an error and needs to close" while trying to launch CTIOS desktop( CTI out of box). This usually gets fixed when we reinstall the application. But this issue is so frequent that i am wondering what the root cause may be and fix for that,  instead of reinstalling the app every time this issue occurs.Any help on this is appreciated.

    Thanks for your quick response Geoff , Unfortunately the desktop does not write anything in the client log files when it shows this error. I assumed that this has something to do with the corruption of  DLL files. I am not sure how to trace back to the roots.I have seen many posts in this forum who faced  the same problem, so thought some one would have found some alternative solution than reinstalling the application.
    Thanks for your help.

  • IPCC 20999 Error while dailing out from CTIOS

    We are getting the following error while dailing out from the CTIOS softphone dail pad(Happening for one agent though). We are  on Callmanger 6X and CTIOS 7.2X. Please see the sceenprint attached for the error message. Appreciate any help on this.

    Aman,
    I worked with Sean to resolve this issue today.
    As Sean had stated, this particular agent had received a new physical phone because the original had failed. When the Service Desk created this new phone, they copied the old, changed the MAC, and saved the new phone. When this happened, the same DN's we're then assigned to two physical phones. Well... ICM doesn't like this too much at all.
    1. I removed the old phone from being associated with the PG User account. It was still associated even though not in use.
    2. I unasssigned all DN's from the old phone.
    I believe it's the second piece that was causing the issue. 1 DN, 2 phones doesn't work to well! ;-)

  • CTIOS 6.0 ERRORS: AGENTS CANNOT LOG IN

    Hello,
    I'm having a problem cisco Cisco IPCC Enterprise. Let's see if anybody has an idea.
    Most agents are unable to log in.
    We have 2 CTIOS Server, with the following errors:
    10.60.27.151 (main one):
    "Attempting to connect to server [10.60.27.152 (10.60.27.152) port:42028] **
    CNetPort(00D14358)::Open, WARNING, Connection to Host[], Target machine refused connection, <WSAECONNREFUSED>, Error Number (10061)"
    (lots of times)
    10.60.27.152 (second one):
    "CConnection(00D1C790)::ReceiverThread, ID(0x10BC) Caught unknown exception, continuing..."
    (lots of times)
    Rebooting servers has solved the problem, but I would like to know if anybody has seen same situation, looking for a cause.
    Thank you very much!

    If it's something that significant I would make sure you're on the latest SR and then open a TAC case.
    david

  • CTIOS AGENT DESKTOP ERROR

    Hi,
    We are receiving the error "calls has failed because resources not availble.Please wait a moment and
    try again" in the agent desktop as CTI warnings.
    How to solve this issue.
    Regards
    krishna.

    Would you please be kind to share the solution, if it was found?
    Got same trouble. The initial call is received, then when you try to transfer it to ICM script (sometimes it works), the source IP communicator hangs up and the destination agent receives this CAD message.
    So, callflow is:
    1. Customer from PSTN to ICM Script -> Agent 1
    2. Agent 1 -> ICM Script -> Agent 2 (here we got a 80% chance to receive this message on Agent 2 screen, and a "zombie" softphone process on Agent 1)
    3. Customer -> Agent 2 (if succeeded).
    Happens only with two ICM scripts.

  • Ctios - agent log in error

               Any solution for this issue.
    Agent not able to log in agent desktop,
    error returns
    [agent.5001.6251]::Login()
    08/01/13 08:16:36.082  6768  CTIOSSoftphone  Thd(00000900)  [agent.5001.6251]::SetAgentState()
    08/01/13 08:16:36.082  6768  CTIOSSoftphone  Thd(00000900)  CCtiOsSession::MakeRequest(eSetAgentStateRequest)
    08/01/13 08:16:36.348  6768  CTIOSSoftphone  Thd(00004084)  [agent.5001.6251]::OnQueryAgentStateConf()
    08/01/13 08:17:36.692  6768  CTIOSSoftphone  Thd(00004084)  [agent.5001.6251] eControlFailureConf : (PeripheralID:5001 FailureCode:78
      PeripheralErrorCode:0 AgentID:6251 UniqueObjectID:agent.5001.6251
      MessageID:eControlFailureConf MessageType:eSetAgentStateRequest
      ErrorMessage:The request failed because a timeout limit was exceeded.
    But able to log in other device with the same agent login credentials.
    Tried,
    Restarted the computer
    Restart \ Reset the IP Phone
    Disassociate \ associate the device in pg user in call manager
    Reconfigured the device profile \ Line configuration
    Reconfigured the Agent profile \ device target in ICM
    Restarted the cti manager services in call manager.
    The issue still exists, any thaughts or resolution steps or advices will be acceptable...

    Thanks you all for the response & sorry for the belated response.
    As mentioned, deleted the phone profile / recreated / then added in pguser, but it didn't resolved.
    Work arround done- Restarted the ctimanager service (off hours), after that disassociate  / associate the phone under pg user in call manager,  this resolved the issue.
    But restart of ctimanager service for 1 user is not proper solution.....
    Thanks,
    Thanveer

  • CTIOS Client is not working on Windows 7 64x platform

    Hi All, Good day
    I'm installing CTIOS client ver 8.0 on winodws 7 64x but after installation once I open it it crashed.
    I've tried to look in the registry but I'm not able to find the Cisco folder under HKEY_Local_Machine > Software
    I'm attaching a snapshot for the crash error
    Regards,
    Mohamed Sherif

    8.0 is not supported on windows 7 64-bit.
    From the 8.5.x BOM -
    Windows 7 (64-bit) Support for CTI OS
    Starting with CTI OS Release 8.5(2), you can access the CTI OS Client on Windows 7 64-bit.
    Try running in compatibility mode for windows XP ...
    Brian
    Please rate helpful posts

  • An agent can't dial +E.164 string from CTIOS Toolkit Agent Desktop

    There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error:
    Client
    MessageType:eMakeCallRequest
        ErrorMessage:Error [10117] The specified DTMF string is invalid
    CTIOS Server
    eControlFailureConf(14):The request specified a destination that is not valid.
    PG & CG
    Error=INVALID_DESTINATION
    But when I place a call from IP Phone or IP Communicator it works using route "/+". All other destinations (00, 0, etc) can be reached through CUCM.
    Are there some misconfigurations or its a limitation for Agent Desktop???
    Thanks in advance for yours replies!!!
    P.S.
    Using CUCM 8.0.2, ICM 8.5.1, CTIOS 8.5.1

    Artem,
    This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.
    - Cisco CTI Server, CTIOS (8.x)
    - Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
    - CAD Agent Desktop and CAD Supervisor Desktop (8.x)
    - Cisco Outbound Option (8.x)
    Hope it helps ?
    GP.
    Pls rate helpful posts !!

  • RoutercallsQnow not displaying in Skill group statics in ctios desktop 9.0

    RoutercallsQnow not displaying in Skill group statics in ctios client  Desktop.
    I reviewed this bug
    CSCma08461 but was repaired in version 5.0 and the problem as I have in version 9.0
    any recommendations?
    Thanks
    Ivan

    Hi,
    what does it mean "not displaying"? What do you see? Zero? NULL? An error message?
    Was the CTI OS server restarted recently?
    G.

  • CTIOS Agent Login issue

    Whe I try to log into the agent, I get a sytem is offline message. This is the trace I see from the CTI Server.. Any help would be greatly appreciated, im started to get very annoyed at this :)
    Thanks,
    Chad
    Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallBeginEvent( 23 )
    Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallClearedEvent( 13 )
    Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallEndEvent( 24 )
    Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallBeginEvent( 23 )
    Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallClearedEvent( 13 )
    Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallEndEvent( 24 )
    Trace: >> RCV CG: [SYSTEM]:EVT: eSystemEvent( eSysHalfHourChange )
    Trace: >> RCV CG: [team.5001.5000]:EVT: eAgentTeamConfigEvent( 128 )
    Trace: [agent.5001.1212] Unknown PeripheralType 0. Agent object will remain generic with third-party control disabled. Check CTIOS Peripherals map.
    Trace: << SND CG: [agent.5001.1212]:REQ: eQueryAgentStateRequest( 36 )
    Trace: >> RCV CG: [agent.5001.1212]:EVT: eQueryAgentStateConf( eLogout )
    Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
    Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
    Trace: --> RCV CLIENT[00001] OPEN LINK REQUEST, protocol version: 2
    Trace: <-- SND CLIENT[00001] OPEN LINK RESPONSE, protocol version: 2 : ACK
    Trace: --> RCV CLIENT[00001]: []:REQ: eGlobalSettingsDownloadRequest
    Trace: <-- SND CLIENT[00001]: []:EVT: eGlobalSettingsDownloadConf, EnablementMask(0x0)
    Trace: Client[00001]: HandleIO: Connection closed. (ERROR_NETNAME_DELETED), ERROR:0x00000040.
    Trace: XXX RCV CLIENT[00001]: eOnConnectionClosed
    Trace: ClientMgr[1]::OnConnectionClosed, Client[00001]
    Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
    Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
    Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
    Trace: --> RCV CLIENT[00002] OPEN LINK REQUEST, protocol version: 2
    Trace: <-- SND CLIENT[00002] OPEN LINK RESPONSE, protocol version: 2 : ACK
    Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
    Trace: --> RCV CLIENT[00002]: []:REQ: eIdentifyClientRequest( DEMOLAB-PC2-1840-3368 )
    Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: []:EVT: eIdentifyClientConf, EnablementMask(0x0)
    Trace: --> RCV CLIENT[DEMOLAB-PC2-1840-3368]: []:REQ: eSetSessionModeRequest
    Trace: << SND CG: [agent.5000.1212]:REQ: eQueryAgentStateRequest( 36 )
    Trace: >> RCV CG: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown )
    Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eSetAgentModeEvent, EnablementMask(0x0)
    Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown ), EnablementMask(0x1000000)

    Hi Chad,
    not sure why you are trying to open the session with protocol version 2, anyway, try using this procedure to gather more info on this failed login:
    http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094b14.shtml
    Regards,
    Riccardo

  • CAD client parallel with CTIOS client

    Can i use both client in same time ?
    now i using CAD but for licing , i need to using CTIOS client for new agent.
    If not , and i remove CAD and useing only ctios , is there any issue in reporting ?
    Can i run Finesse with ICM V8 ?
    Thanks

    Thanks Gergely
    But i dont know why its not work with me
    CAD work fine but if try to login same agent with ctios not work?
    this is log
    01/06/14 16:56:50.073  CTIOSTrace - InitInstance(), Creating window for message processing...
    01/06/14 16:56:50.073  CTIOSTrace - InitInstance(), Created window.
    01/06/14 16:56:50.073  CTIOSTrace - InitInstance(), Starting message pump...
    01/06/14 16:56:50.073  CTIOSTrace - CConnectionMonitor::MonitorThread()
    01/06/14 16:56:50.073  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 0 Connections.
    01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_3336).
    01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
    01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 0, (CTIOSSoftphone.exe_192_3336)
    01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.
    01/06/14 16:56:50.104  ********* Started logging facility for CTIOSSoftphone.exe_192_3336 *********
    01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, ServerMonitorThread started successfully.
    01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Debug Output is OFF.
    01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Screen Output is ON.
    01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitThread started successfully.
    01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitCurUserThread started successfully.
    01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_2572).
    01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
    01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 1, (CTIOSSoftphone.exe_192_2572)
    01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.
    01/06/14 16:56:50.120  ********* Started logging facility for CTIOSSoftphone.exe_192_2572 *********
    01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, ServerMonitorThread started successfully.
    01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Debug Output is OFF.
    01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Screen Output is ON.
    01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitThread started successfully.
    01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitCurUserThread started successfully.
    01/06/14 16:56:50.370   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::SetSupervisorSilentMonitorMode
    01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::Connect: Missing CTIOS_MAXHEARTBEATS keyword. Using default value [3]
    01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-100) )
    01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  ** Attempting to connect to server [192.168.200.134 (192.168.200.134) port:42028] **
    01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::InitializeSecureSockets(), security path [C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Security\]
    01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::InitializeSecureSockets(), HandshakeTime [5000]
    01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CSSLCtx::ConfigCACert(), error:02001002:system library:fopen:No such file or directory
    01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CSSLCtx(0554D6F0)::ConfigCACert(), Error loading certificates locations
    01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CSSLClient(0554D6F0)::Init(), failed to configure CA certificate
    01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::OpenSecure, failed to create, set, and configure Context and SSL objects
    01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
    01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19016474 CurSvr:192.168.200.134 CurPort:42028 SecConn:0)
    01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CComSession::GetCurrentAgent. Invalid Agent pointer...
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-100) )
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CComCtiosObject::GetValueArray. No value associated with property -> Login
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest(eGlobalSettingsDownloadRequest)
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest: (DsktpTyp:0 CTIOSClntVer:8.5.1)
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-100) )
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CComCtiosObject::GetValueArray. No value associated with property -> Login
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eGlobalSettingsDownloadConf ), EnablementMask = ffffffff
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eGlobalSettingsDownloadConf DsktpSetngs:(ScrnPref:(MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0)) Grid:(SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40)))) Login:(ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))IPCCSilentMonitor:(Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0)) SoundPreferences:(DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0)) Version:()) CILConnID:2678)
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnGlobalSettingsDownloadConf()
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(ScreenPreferences) (MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0))
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(Grid) (SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40))))
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(Login) (ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(IPCCSilentMonitor) (Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0))
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(SoundPreferences) (DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0))
    01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(Version) ()
    01/06/14 16:56:56.537   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionClosed ), EnablementMask = ffffffff
    01/06/14 16:56:56.537   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionClosed)
    01/06/14 16:56:56.537   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionClosed()
    01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_972).
    01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
    01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 2, (CTIOSSoftphone.exe_192_972)
    01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 3 Connections.
    01/06/14 16:57:02.625  ********* Started logging facility for CTIOSSoftphone.exe_192_972 *********
    01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, ServerMonitorThread started successfully.
    01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Debug Output is OFF.
    01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Screen Output is ON.
    01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitThread started successfully.
    01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitCurUserThread started successfully.
    01/06/14 16:57:11.275   192  CTIOSSoftphone  Thd(1548)  CSSLClient(0554D6F0)::SaveClientCacheSession(), SSL object is NULL
    01/06/14 16:57:11.275   192  CTIOSSoftphone  Thd(1548)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:57:12.305   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:57:12.305   192  CTIOSSoftphone  Thd(1548)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CCilConnection(05579BD8)::OpenConnection, FAILED
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  Connection disconnected, host [192.168.200.133].
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-1) )
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CComSession::Connect. Failed to invoke Connect method...
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19033320 RsnCode:3 FailedSvr:192.168.200.133)
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19033320]
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CComSession::GetCurrentAgent. Invalid Agent pointer...
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  [] EnableSkillGroupStatistics:  No ConnectionProfile Main Contact Center in session properties
    01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19033335 CurSvr:elmprgrb CurPort:42028 SecConn:0)
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTIOS Server Online
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::TriggerAutoLogin, AutoLogin is Disabled.
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTIOS Server Online
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CComSession::GetCurrentAgent. Invalid Agent pointer...
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession(05522158)::OnConnection-ERROR Null agent pointer
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)
    01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
    01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
    01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19043358 HBIntv:5000 MissedHBs:1)
    01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()
    01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19043358]
    01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[1]
    01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]
    01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
    01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19048370 HBIntv:5000 MissedHBs:2)
    01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()
    01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19048370]
    01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[2]
    01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd(3880)  CCilConnection(05579BD8)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd(3880)  CCilConnection(05579BD8)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd(3880)  Connection disconnected, host [elmprgrb].
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19053382 RsnCode:1 FailedSvr:elmprgrb)
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19053382]
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[elmprgrb]
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[1]
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
    01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:57:34.412   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:57:34.412   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCilConnection(00D93288)::OpenConnection, FAILED
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  Connection disconnected, host [192.168.200.133].
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19055427 RsnCode:3 FailedSvr:192.168.200.133)
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19055427]
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
    01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19055442 CurSvr:elmprgrb CurPort:42028 SecConn:0)
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTIOS Server Online
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.
    01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTIOS Server Online
    01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
    01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19065468 HBIntv:5000 MissedHBs:1)
    01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()
    01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19065468]
    01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[1]
    01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]
    01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
    01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19070479 HBIntv:5000 MissedHBs:2)
    01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()
    01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19070479]
    01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[2]
    01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd(3496)  CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd(3496)  CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd(3496)  Connection disconnected, host [elmprgrb].
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19075491 RsnCode:1 FailedSvr:elmprgrb)
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19075491]
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[elmprgrb]
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[1]
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
    01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:57:56.521   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:57:56.521   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCilConnection(00D93288)::OpenConnection, FAILED
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  Connection disconnected, host [192.168.200.133].
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19077520 RsnCode:3 FailedSvr:192.168.200.133)
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19077520]
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, WARNING Max number of connect retries exhausted.
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
    01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19077520 CurSvr:elmprgrb CurPort:42028 SecConn:0)
    01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)
    01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
    01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)
    01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
    01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
    01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
    01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19087543 HBIntv:5000 MissedHBs:1)
    01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()
    01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19087543]
    01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[1]
    01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]
    01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
    01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19092555 HBIntv:5000 MissedHBs:2)
    01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()
    01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19092555]
    01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[2]
    01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 128)  CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 128)  CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 128)  Connection disconnected, host [elmprgrb].
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19097566 RsnCode:1 FailedSvr:elmprgrb)
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19097566]
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[elmprgrb]
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[1]
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
    01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:58:18.581   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:58:18.581   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCilConnection(00D93288)::OpenConnection, FAILED
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  Connection disconnected, host [192.168.200.133].
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19099580 RsnCode:3 FailedSvr:192.168.200.133)
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19099580]
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19099580 CurSvr:elmprgrb CurPort:42028 SecConn:0)
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
    01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)
    01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
    01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
    01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).
    01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTIOS Server Online
    01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.
    01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTIOS Server Online
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_972) Abandoned
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_972)
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_3336) Abandoned
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_3336)
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_2572) Abandoned
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_2572)
    01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Posting Quit Message
    01/06/14 16:58:20.954  CTIOSTrace - WndProc(WM_DESTROY)
    Thanks

  • CTIOS failover is not working

    Hi,
    Incase of one CTIOS failure the agents are not switching to the other CTIOS server. I am using UCCE and CTIOS Version 8.0.
    Thanks and Regards,
    Ashfaque

    Check out this post for the invalid message header:
    https://supportforums.cisco.com/thread/270670
    They mention it taking 60 seconds, but I'm wondering if it doesn't occur faster in your new 8.x version...  If you failover to the peer, I bet you'll see the same message.
    You're still getting a CONNECTION REFUSED error, which I've only seen related to invalid port configurations.  Make sure all your 42027/42028/43027/43028 settings are correct (it can get VERY confusing, for some reason).
    Here's an excellent doc that I often refer people to: https://supportforums.cisco.com/docs/DOC-1390.  There's a graphic in the section "Install CTI Server (CG or CTI PG)" that will help you visualize what's going on.  The only problem with the graphic is that the CG1 representation is a little misleading- It should have CG1A (on your PG1A server) using ports 42027 and 42028, and CG1B (on your PG1B server) using ports 43027 and 43028.
    Cheers,

Maybe you are looking for

  • Printing problems - Network host is busy, will retry in 30 seconds . . .

    Configuration: 3 machines on the network 1. iMac with Snow Leopard 10.6.8 (wired connection) 2. Ubuntu Linux 11.04 (Natty Narwhal) server on IA64 with CUPS 1.4.6 (machine is called tusko) 3. MacBookPro with Snow Leopard 10.6.7 (wireless connection) 4

  • How to deploy wsdl+xsd to database based MDS in SOA 11g

    I am going to migrate our soa solution based on oracle soa suite version 10. We are using a file based repository in that solution and it is copied to the server and exposed to the application server as a virtual path. I wan't to use the MDS instead,

  • Transform XML using XSL, output XML

    Hi all, I have an xml document and I want to transform it using an xsl file. As a result I want an xml document, it's possible? Anyone could help me?

  • WHAT IS THE NAME

    ... of the stupid MTP driver that Creative Zen Vision M: needs to be able to run? I have done *everything*. I am not a novice, nor am I an uber-geek who would be able to point out the needle in this proverbial haystack. I have reinstalled windows. I

  • Missing 100 Bonus Points Maleficent/How to Train your Dragon 2

    I have not yet received the 100 bonus points for my Maleficent and How to Train Your Dragon 2 preorders.  The 20 day waiting period has passed and I was wondering why these points have not yet appeared in my account.  Thank you.