Ctios login error 10162 Join Across Line on telephone 8961

Cisco CTIOS client is giving the error message “10162 Join Across Line is Enabled” when logging on telephone type 8961. Login is successful in telephone type 7942 & 7945.
In the UCCE 8.0(1) SRND, it is mentioned that Join Across Line is permanently enabled for the telephone type 8961. Because of this, 8900 Series and 9900 Series phones are supported only when the Multi Line Agent Mode feature of Unified CCE is enabled.
We have changed the Call Manager PG peripheral settings to “All lines” from “Single Line” Agent mode & restarted the PG. But still, Call Manager PG trace is showing “login failed due to JAL/DTAL enabled for Single Line PG”.
We are using UCCE 8.0(1), CTIOS 8.0(1) & CTIOS client 7.5

Thanks David,
We did this test. Unfortunately, it didnt work.
Additionally, we have noted in the Call Manager PIM trace that "MultilineAgentControl=single line". It seems, eventhough the configuration has been changed to "Multi Line" in AW, PG configuration has not been changed.
How can we force the configuration to push to PG?
regards,
nissar

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    Include                                 RKPEP003
    Row                                     179
    Module type                             (FORM)
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Hi Rohit,
Thanks for your response. I've resolved the problem myself, and you may be
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John
On Mon, Jun 16, 2014 at 3:02 PM, Rohit (Story Team) <

Ctios login error 10162 Join Across Line on telephone 8961

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