CTIOS Login - IPCC Error [10156]

Hi,
Customer recently upgraded to ICM/CTIOS 7.5.9. Since then some agents are intermittently seeing the following error message when logging on.
" IPCC Error [10156]Login denied because agent exceeded unsuccessful login attempts. "
I haven't seen this before, and this error isn't listed in the IPCC error codes document http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml
Anyone have any ideas what could be causing this? Is there a new limit on unsuccessful login attempts in icm 7.5 ... if so, can we change the number of attempts allowed?
Thanks,
Brian

Brian,
Here is some additional information on these keys:
AccountLockoutDuration - Determines the number of minutes an agent account remains locked out before automatically becoming unlocked. Default is 15.
AccountLockoutResetCountDuration - The number of minutes that must elapse after a failed logon attempt before the failed logon attempt counter is reset to 0 bad logon attempts. The default settings is 15.
AccountLockoutThreshold - The number of failed logon attempts that causes an agent account to be locked out. A locked out account cannot be used until the AccountLockoutDuration has expired. The default settings is 3. Setting the value of this key to 0 disables the entire feature.
It is descibed in the scurity and best practices guide:
http://www9.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm7xsecurty.pdf
Page 139.
Hope this helps,
D

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http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml
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CTIOS Login - IPCC Error [10156]

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