CTIOS version 8
Hello,
I am having an issue installing the agent desktop version 8 on a gateway laptop model 265M. Everytime I click on the setup.exe it starts the ctios setup but then it crashes on me and it shutdowns. The setup.exe is fine because I loaded it on other gateway 265M laptops without a problem. It is a bug or do I need to do something to the registry to fix this issue?
Thanks.
If it worked on other laptops of the same kind and it's not working on this one, I would say you reformat the whole machine and start over, there might be something wrong with this laptop and you might be wasting your time trying to get one app to work.
david
Similar Messages
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All,
My users been having issues with their CTIOS. When they attempt to log in everything stays black and they are unable to click any button. The users are using soft phones. To resolve the issue I have to remove them from PG users in the call manager and put them back in. Is there a more perm fix to this issue. The Version of call manage is 8.6 SU2 CTIOS version is 8.5
Thank youHi Curtis,
When this happens what is displayed in status bar, (does it say Connected/Offline). ?
You could also see the "Connected To : ", do you see is this happening only when it trying or connected to 1 PG ?
Have you tried to check the CTIOS Client logs ? Does this happens only for Soft phones not for Hard Phones ?
Regards,
Senthil -
Hi,
Incase of one CTIOS failure the agents are not switching to the other CTIOS server. I am using UCCE and CTIOS Version 8.0.
Thanks and Regards,
AshfaqueCheck out this post for the invalid message header:
https://supportforums.cisco.com/thread/270670
They mention it taking 60 seconds, but I'm wondering if it doesn't occur faster in your new 8.x version... If you failover to the peer, I bet you'll see the same message.
You're still getting a CONNECTION REFUSED error, which I've only seen related to invalid port configurations. Make sure all your 42027/42028/43027/43028 settings are correct (it can get VERY confusing, for some reason).
Here's an excellent doc that I often refer people to: https://supportforums.cisco.com/docs/DOC-1390. There's a graphic in the section "Install CTI Server (CG or CTI PG)" that will help you visualize what's going on. The only problem with the graphic is that the CG1 representation is a little misleading- It should have CG1A (on your PG1A server) using ports 42027 and 42028, and CG1B (on your PG1B server) using ports 43027 and 43028.
Cheers, -
CTI Toolkit Agent Desktop 7.5(1) has stopped working
Dear Support,
We have an IP Telephony setup with Call centre Enterprise.
The CTIOS crashes on the Windows 7 64bit OS.
CTIOS version : 7.5.1
Whenever we run the Agent desktop application, the below error message is displayed.
Also we have tried reinstalling the application and also tried running on compatibility mode as well, and it still did not solve the issue.
Thanks in advance
Nithin Louis.Hi,
I found that the CTIOS 7.5.1 is not compactable with Windows 7 64 bit .
you can access the CTI OS Client on Windows 7 64-bit Starting with CTI OS Release 8.5(2).
For this you have to install the 8.0(1a) installer is required.
I am able to download the 8.5(2) from the Cisco site but 8.0(1a) is not available.
Could you please share the link for download the 8.0(1a).
Regards
Nithin Louis. -
CTIOS Client version Monitoring Tools
Hi TDear,
Does anyone can help me please. I want to monitor CTIOS Client version Is it possible ?
We are using UCCE 8.5.4.
Kemal,
Thanks,Hi,
er... can you please provide more details? What do you mean by "monitor CTIOS Client version"?
Thanks.
G. -
CTIOS softphone version 7 dial pad 'more' option not showing all callvar
All. I have an ICM version 7 system in lab. When I login CTIOS softphone and try to use 'more' option in dial pad to set a callvar1 before dialing out I saw only var8,var9, var10 and transfernote, customerid showing up. I've seen all call vars showing up in the 'more' option in other ICM system so I wonder why in this lab system I'm only seeing three of them. I've checked registry and couldn't find anywhere to configure it. Can someone please help?
Thanks.Are the variables missing from the call grid as well? If so, someone may have disabled the display of certain variables on the server. Check the keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CtiOs\\\ EnterpriseDesktopSettings\
All Desktops\Grid\CallAppearance\Columns\Number\Position] [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CtiOs\\\ EnterpriseDesktopSettings\
All Desktops\Grid\CallAppearance\Columns\Number\Position]
More info on how the registry keys work can be found in the CTIOS System Manager's Guide here:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_0/installation/guide/cti70mgr.pdf -
CTIOS: Supervisor after first intercept, cannot perform any other supervisor actions
We are working on a custom CTIOS agent desktop and are experiencing an issue, and we were wondering if anyone else has seen the same problem and knows a work-around.
A supervisor barges in on a call for one of the agents in her team and then leaves the barge-in. For as long as that supervisor is logged in, they cannot silent monitor, barge in, or intercept calls.
We have tested this both with our custom code, but also with the out of the box version of CTIOS.Did you ever find a resolution to this? We may be experiencing the same problem. Also, what version of CTIOS are/were you running?
-
An agent can't dial +E.164 string from CTIOS Toolkit Agent Desktop
There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error:
Client
MessageType:eMakeCallRequest
ErrorMessage:Error [10117] The specified DTMF string is invalid
CTIOS Server
eControlFailureConf(14):The request specified a destination that is not valid.
PG & CG
Error=INVALID_DESTINATION
But when I place a call from IP Phone or IP Communicator it works using route "/+". All other destinations (00, 0, etc) can be reached through CUCM.
Are there some misconfigurations or its a limitation for Agent Desktop???
Thanks in advance for yours replies!!!
P.S.
Using CUCM 8.0.2, ICM 8.5.1, CTIOS 8.5.1Artem,
This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.
- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)
Hope it helps ?
GP.
Pls rate helpful posts !! -
RoutercallsQnow not displaying in Skill group statics in ctios desktop 9.0
RoutercallsQnow not displaying in Skill group statics in ctios client Desktop.
I reviewed this bug
CSCma08461 but was repaired in version 5.0 and the problem as I have in version 9.0
any recommendations?
Thanks
IvanHi,
what does it mean "not displaying"? What do you see? Zero? NULL? An error message?
Was the CTI OS server restarted recently?
G. -
Is this a bug for CTI Toolkit Agent desktop (Version 7.5.10510)
Hi,
Today I have found a strange thing with CTI Toolkit Agent desktop (Version 7.5.10510). One agent is logged in on CTI Toolkit agent desktop with his Agent ID (5101) to an extension 999111. Then from other PC another agent is also able to login on CTI Toolkit agent desktop with same Agent ID (5101) to the same extension 999111. Tough they are logged in with same agent ID and extension number from different PC but it is not desired that 2 person can login with same Agent ID and extension at a same time.
Can any one tell me that is this a bug or normal procedure.
Thanks,
AshfaqueHi,
this is normal (although it does not seem to follow any logic).
If you want to change this behavior, modify the following registry keys on the CTI OS server:
HKLM\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOs_[instance]\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login
RejectIfAlreadyLoggedIn
WarnIfAlreadyLoggedIn
G. -
Whe I try to log into the agent, I get a sytem is offline message. This is the trace I see from the CTI Server.. Any help would be greatly appreciated, im started to get very annoyed at this :)
Thanks,
Chad
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallBeginEvent( 23 )
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallClearedEvent( 13 )
Trace: >> RCV CG: [call.5001.25713588]:EVT: eCallEndEvent( 24 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallBeginEvent( 23 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallClearedEvent( 13 )
Trace: >> RCV CG: [call.5001.25713589]:EVT: eCallEndEvent( 24 )
Trace: >> RCV CG: [SYSTEM]:EVT: eSystemEvent( eSysHalfHourChange )
Trace: >> RCV CG: [team.5001.5000]:EVT: eAgentTeamConfigEvent( 128 )
Trace: [agent.5001.1212] Unknown PeripheralType 0. Agent object will remain generic with third-party control disabled. Check CTIOS Peripherals map.
Trace: << SND CG: [agent.5001.1212]:REQ: eQueryAgentStateRequest( 36 )
Trace: >> RCV CG: [agent.5001.1212]:EVT: eQueryAgentStateConf( eLogout )
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: --> RCV CLIENT[00001] OPEN LINK REQUEST, protocol version: 2
Trace: <-- SND CLIENT[00001] OPEN LINK RESPONSE, protocol version: 2 : ACK
Trace: --> RCV CLIENT[00001]: []:REQ: eGlobalSettingsDownloadRequest
Trace: <-- SND CLIENT[00001]: []:EVT: eGlobalSettingsDownloadConf, EnablementMask(0x0)
Trace: Client[00001]: HandleIO: Connection closed. (ERROR_NETNAME_DELETED), ERROR:0x00000040.
Trace: XXX RCV CLIENT[00001]: eOnConnectionClosed
Trace: ClientMgr[1]::OnConnectionClosed, Client[00001]
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: << SND CG: [system.0.0]:REQ: eClientEventReportReq( 32 )
Trace: --> RCV CLIENT[00002] OPEN LINK REQUEST, protocol version: 2
Trace: <-- SND CLIENT[00002] OPEN LINK RESPONSE, protocol version: 2 : ACK
Trace: >> RCV CG: [system.0.0]:EVT: eClientEventReportConf( 33 )
Trace: --> RCV CLIENT[00002]: []:REQ: eIdentifyClientRequest( DEMOLAB-PC2-1840-3368 )
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: []:EVT: eIdentifyClientConf, EnablementMask(0x0)
Trace: --> RCV CLIENT[DEMOLAB-PC2-1840-3368]: []:REQ: eSetSessionModeRequest
Trace: << SND CG: [agent.5000.1212]:REQ: eQueryAgentStateRequest( 36 )
Trace: >> RCV CG: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown )
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eSetAgentModeEvent, EnablementMask(0x0)
Trace: <-- SND CLIENT[DEMOLAB-PC2-1840-3368]: [agent.5000.1212]:EVT: eQueryAgentStateConf( eUnknown ), EnablementMask(0x1000000)Hi Chad,
not sure why you are trying to open the session with protocol version 2, anyway, try using this procedure to gather more info on this failed login:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094b14.shtml
Regards,
Riccardo -
Hello All,
One of the agent in my customer environment is receiving below error in CTIOS Client. Please find the UCCE Environment details
UCCE:10.5
Customized CTIOS CLIENT
Any input on this would be really appreciatedHi,
what's the Version of CUCM?
You are using CIPC/Hard Phone.
1. Check if Speakerphone had been disabled, try to enabled it and check.
2. check if auto answer is configured for headset , but headset is not plugged in.
If this is the only agent facing issue . try to compare the configuration of other agent phone and change the settings? -
CAD client parallel with CTIOS client
Can i use both client in same time ?
now i using CAD but for licing , i need to using CTIOS client for new agent.
If not , and i remove CAD and useing only ctios , is there any issue in reporting ?
Can i run Finesse with ICM V8 ?
ThanksThanks Gergely
But i dont know why its not work with me
CAD work fine but if try to login same agent with ctios not work?
this is log
01/06/14 16:56:50.073 CTIOSTrace - InitInstance(), Creating window for message processing...
01/06/14 16:56:50.073 CTIOSTrace - InitInstance(), Created window.
01/06/14 16:56:50.073 CTIOSTrace - InitInstance(), Starting message pump...
01/06/14 16:56:50.073 CTIOSTrace - CConnectionMonitor::MonitorThread()
01/06/14 16:56:50.073 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 0 Connections.
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_3336).
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 0, (CTIOSSoftphone.exe_192_3336)
01/06/14 16:56:50.104 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.
01/06/14 16:56:50.104 ********* Started logging facility for CTIOSSoftphone.exe_192_3336 *********
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, ServerMonitorThread started successfully.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Debug Output is OFF.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Screen Output is ON.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitThread started successfully.
01/06/14 16:56:50.104 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitCurUserThread started successfully.
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_2572).
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 1, (CTIOSSoftphone.exe_192_2572)
01/06/14 16:56:50.120 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.
01/06/14 16:56:50.120 ********* Started logging facility for CTIOSSoftphone.exe_192_2572 *********
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, ServerMonitorThread started successfully.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Debug Output is OFF.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Screen Output is ON.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitThread started successfully.
01/06/14 16:56:50.120 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitCurUserThread started successfully.
01/06/14 16:56:50.370 192 CTIOSSoftphone Thd(1548) CCtiOsSession::SetSupervisorSilentMonitorMode
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::Connect: Missing CTIOS_MAXHEARTBEATS keyword. Using default value [3]
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-100) )
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) ** Attempting to connect to server [192.168.200.134 (192.168.200.134) port:42028] **
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::InitializeSecureSockets(), security path [C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Security\]
01/06/14 16:56:55.335 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::InitializeSecureSockets(), HandshakeTime [5000]
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CSSLCtx::ConfigCACert(), error:02001002:system library:fopen:No such file or directory
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CSSLCtx(0554D6F0)::ConfigCACert(), Error loading certificates locations
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CSSLClient(0554D6F0)::Init(), failed to configure CA certificate
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::OpenSecure, failed to create, set, and configure Context and SSL objects
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19016474 CurSvr:192.168.200.134 CurPort:42028 SecConn:0)
01/06/14 16:56:56.474 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CComSession::GetCurrentAgent. Invalid Agent pointer...
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-100) )
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CComCtiosObject::GetValueArray. No value associated with property -> Login
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest(eGlobalSettingsDownloadRequest)
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest: (DsktpTyp:0 CTIOSClntVer:8.5.1)
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-100) )
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd(1548) CComCtiosObject::GetValueArray. No value associated with property -> Login
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eGlobalSettingsDownloadConf ), EnablementMask = ffffffff
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eGlobalSettingsDownloadConf DsktpSetngs:(ScrnPref:(MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0)) Grid:(SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40)))) Login:(ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))IPCCSilentMonitor:(Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0)) SoundPreferences:(DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0)) Version:()) CILConnID:2678)
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnGlobalSettingsDownloadConf()
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(ScreenPreferences) (MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(Grid) (SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40))))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(Login) (ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(IPCCSilentMonitor) (Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(SoundPreferences) (DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0))
01/06/14 16:56:56.490 192 CTIOSSoftphone Thd( 740) CCtiOsSession::DeskSetting(Version) ()
01/06/14 16:56:56.537 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionClosed ), EnablementMask = ffffffff
01/06/14 16:56:56.537 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionClosed)
01/06/14 16:56:56.537 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionClosed()
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_972).
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 2, (CTIOSSoftphone.exe_192_972)
01/06/14 16:57:02.625 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 3 Connections.
01/06/14 16:57:02.625 ********* Started logging facility for CTIOSSoftphone.exe_192_972 *********
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, ServerMonitorThread started successfully.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Debug Output is OFF.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, Screen Output is ON.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitThread started successfully.
01/06/14 16:57:02.625 192 CTIOSSoftphone Thd(1548) LogWrapper::Start, WaitCurUserThread started successfully.
01/06/14 16:57:11.275 192 CTIOSSoftphone Thd(1548) CSSLClient(0554D6F0)::SaveClientCacheSession(), SSL object is NULL
01/06/14 16:57:11.275 192 CTIOSSoftphone Thd(1548) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:12.305 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:12.305 192 CTIOSSoftphone Thd(1548) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CCilConnection(05579BD8)::OpenConnection, FAILED
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) Connection disconnected, host [192.168.200.133].
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CCtiOsObject(05522158)::ReportError( Code(-1) )
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CComSession::Connect. Failed to invoke Connect method...
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19033320 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) EventTime --------[19033320]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd(1548) CComSession::GetCurrentAgent. Invalid Agent pointer...
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) [] EnableSkillGroupStatistics: No ConnectionProfile Main Contact Center in session properties
01/06/14 16:57:13.320 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19033335 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTIOS Server Online
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession::TriggerAutoLogin, AutoLogin is Disabled.
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTIOS Server Online
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CComSession::GetCurrentAgent. Invalid Agent pointer...
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd( 740) CCtiOsSession(05522158)::OnConnection-ERROR Null agent pointer
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:57:13.335 192 CTIOSSoftphone Thd(1548) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19043358 HBIntv:5000 MissedHBs:1)
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) EventTime ---------[19043358]
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[1]
01/06/14 16:57:23.358 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19048370 HBIntv:5000 MissedHBs:2)
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) EventTime ---------[19048370]
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[2]
01/06/14 16:57:28.370 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd(3880) CCilConnection(05579BD8)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd(3880) CCilConnection(05579BD8)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd(3880) Connection disconnected, host [elmprgrb].
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19053382 RsnCode:1 FailedSvr:elmprgrb)
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) EventTime --------[19053382]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) FailedServer -----[elmprgrb]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) ReasonCode -------[1]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
01/06/14 16:57:33.382 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:34.412 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:34.412 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCilConnection(00D93288)::OpenConnection, FAILED
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) Connection disconnected, host [192.168.200.133].
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19055427 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) EventTime --------[19055427]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:57:35.427 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19055442 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTIOS Server Online
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.
01/06/14 16:57:35.442 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTIOS Server Online
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19065468 HBIntv:5000 MissedHBs:1)
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) EventTime ---------[19065468]
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[1]
01/06/14 16:57:45.468 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19070479 HBIntv:5000 MissedHBs:2)
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) EventTime ---------[19070479]
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[2]
01/06/14 16:57:50.479 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd(3496) CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd(3496) CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd(3496) Connection disconnected, host [elmprgrb].
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19075491 RsnCode:1 FailedSvr:elmprgrb)
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) EventTime --------[19075491]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) FailedServer -----[elmprgrb]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) ReasonCode -------[1]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
01/06/14 16:57:55.491 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:56.521 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:56.521 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCilConnection(00D93288)::OpenConnection, FAILED
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) Connection disconnected, host [192.168.200.133].
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19077520 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) EventTime --------[19077520]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, WARNING Max number of connect retries exhausted.
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:57:57.520 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19077520 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:57:57.536 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19087543 HBIntv:5000 MissedHBs:1)
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) EventTime ---------[19087543]
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[1]
01/06/14 16:58:07.543 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19092555 HBIntv:5000 MissedHBs:2)
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnMissingHeartbeat()
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) EventTime ---------[19092555]
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) MissedHeartbeats --[2]
01/06/14 16:58:12.555 192 CTIOSSoftphone Thd( 740) HeartbeatInterval -[5000]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 128) CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 128) CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 128) Connection disconnected, host [elmprgrb].
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19097566 RsnCode:1 FailedSvr:elmprgrb)
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) EventTime --------[19097566]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) FailedServer -----[elmprgrb]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) ReasonCode -------[1]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]
01/06/14 16:58:17.566 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:58:18.581 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:58:18.581 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCilConnection(00D93288)::OpenConnection, FAILED
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) Connection disconnected, host [192.168.200.133].
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19099580 RsnCode:3 FailedSvr:192.168.200.133)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnConnectionFailure()
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) EventTime --------[19099580]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) FailedServer -----[192.168.200.133]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) ReasonCode -------[3]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTI OS Server Offline
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTI OS Server Offline
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19099580 CurSvr:elmprgrb CurPort:42028 SecConn:0)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eIdentifyClientRequest)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)
01/06/14 16:58:19.580 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest(eSetSessionModeRequest)
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) CCtiOsSession::OnCtiOsFailure, FailureCode(10).
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) ErrorMessge : CTIOS Server Online
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.
01/06/14 16:58:19.596 192 CTIOSSoftphone Thd( 740) Server Connection Status : CTIOS Server Online
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_972) Abandoned
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_972)
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_3336) Abandoned
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_3336)
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_2572) Abandoned
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_2572)
01/06/14 16:58:20.954 CTIOSTrace - CConnectionMonitor::MonitorThread, Posting Quit Message
01/06/14 16:58:20.954 CTIOSTrace - WndProc(WM_DESTROY)
Thanks -
CTIOS agent goes in the Not Ready state randomly
Hi all,
It is a UCCE system version 7.0 with CTIOS Agent Desktop.
I have one agent that is being put in the Not Ready state randomly and he can then re-put himself in the ready state.
I have checked the following logfiles: ctios client, ctios server, cti server and I haven't found relevant information, all what I found was the timestamps when this agent was put in the Not Ready state.
In the UCM pim logfile I found the below:
9:38:59 pg1A-pim1 Trace: [ 4608]CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
CallID = 39182119 DeviceID = 3942 DeviceType = Static
ReleasingDevice = 3942
LocalState = NONE
Cause = EC_NONE
Does the above mean that the connection from ICM to the agent phone has been lost and this caused the agent state to become Not Ready?
Your help is highly appreciated.
Thank you in advance.
LaraHi,
can you also attach the above mentioned logfiles? We might be able to find something interesting in them. Thanks. G. -
One agent issue: CTIOS is not prompting about a call and constantly logging itself off
Hello all,
One agent in the call center is experiencing the following issue:
The coming calll will not ring into the agent's desktop application CTIOS. The softphone(CTIOS) is not prompting about a call. ( The coming call will ring into the phone set) . And the agent is constantly logging itself off.
The phone set's configuration looks O.K... Anything else I need to check?
Software Version: ICM 6 with CCM4.1
I appreciate your help.If this is only one agent I recommend you just save your time and either reformat the computer or change the phone. You can decide which one needs to be replaced by having another agent on another computer use that phone and then have your bad computer use another phone.
david
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