CTOERROR.flg on factory restore of Envy 15 with Window 8

I get a CTOERROR.flg when trying to factory reset laptop from USB drive.
ChkErrBB.cmd : Detect some error during PININST_BBV.
ChkErrBB.cmd : Check c:\system.sav\logs\BurnsBootWarn.log
ChkErrBB.cmd : or, check c:\system.sav\logs\BurnBootMerge.log
Critical error condition was detected at BBV1...
Refer the following file if exists.
- c:\system.sav\Logs\BurnBootWarn.log
- c:\system.sav\Logs\BurnBoot.log
Switch to 2nCap's WinPE and show [Recovery Manager]'s Incomplete Dialog.
because RM's dialog can't appear on [Start] screen on Win8 enviroment.
customer may not notice RM already shows Error dialog.
there might be unexpected reboot during BBV Clean ro Last...
The process will cause CTO panic because the image might not be normal...
Is this because the BIOS was updated??? How can I put the BOIS back to factory?

Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
It looks like you are not able to Boot into the Operating System on your Notebook.
We will surely assist you with this.
Originally the Notebook will have the Recovery Partition and that would give you an option to create a set of Recovery Disk. If you have not created those Recovery Disks when the Notebook was in working condition we cannot do that right now
As of now if you need to recover your Notebook with the new Operating System you can check if the Recovery Partition
is in a working condition or not, If yes you can easily recover/restore your Notebook
If Recovery Partition is corrupted
You need to call HP Technical Support and request for a set of Recovery Disks , So you can recover/restore your Notebook at the earliest
OR
You need call up Microsoft and purchase an Operating System with the License Key, So you can recover/restore your Notebook at the earliest
I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
I work on behalf of HP

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[22:53:29.29] ChkErrBB.CMD : Detect some error during PININST_BBV.
[22:53:29.31] ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
[22:53:29.31] ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log
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Order # BDRN598901
Order # BDTP356101
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BDTP356101 USB - WINDOWS 8 64B RECOVERY KIT SW FULFILLMENT POSTAL DELIVERY GROUND Shipped 05/05/2014 POSTAL SERVICE (STANDARD)
Service Order Product Service Event Order Status Estimated Delivery Date *MM/DD/YYYY Track this Shipment BDRN598901 HP ENVY 4-1115DX TouchSmart Ultrabook BOX PLUS PICKUP & REPAIR, 2 DAY SHIPPING Shipped 04/30/2014 FED-EX NEXT DAY (AFTERNOON)
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I tried to recover envy15-j016tx notebook with HP recovery DVDs.
But failed.
I tried bios deault setting, 2012yr bios setting, ...
Can anyone help me?
The ctoerror.flg file shows
P2PP BurnBoot Check Failed
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1. Yellow-Bang occured at Device Manager
2. Some silent-install failure of applications
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4. Found failed at PININST_BBV2
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Suggestion:
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Hi byus,
For a failed factory restore, I would first suggest trying to recover your notebook using the HP System Recovery. I have included the document 'Performing an HP System Recovery (Windows 8)'. Please follow through the steps for Recover your HP notebook computer.
If the above document fails to recover your notebook. I have included the document 'Troubleshooting HP System Recovery Problems (Windows 8)'. Please follow through the steps in order for the best results.
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I worked on behalf of HP

CTOERROR.flg on factory restore of Envy 15 with Window 8

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