CTplay2 has performed an illegal operation when trying to rip a track from a cd into Playcent

I have had Creative Playcenter for about three years with no problems until a week ago.
I was surfing the Internet and while on one webpage, I had the Playcenter
playing a playlist, the computer locked up after I tried to close a pop up ad. After rebooting, the Playcenter lost the list of tracks, it had the albums and artist lists, yet the track list showed "0". I uninstalled and reinstalled the software and reloaded
the tracks from the Nomad and now I am unable to rip tracks from cd's. I am able to convert existing wave files ripped from other cd ripping software yet cannot use the Creative Playcenter rip and convert feature without encountering this illegal operation message then it shuts it down. It's able to create the file where the mp3's are stored, but unable to tranfer the MP3 to it. No other changes have been made to my computer either. I just hope that I do not have to do a dreaded format and reinstall to fix this.
I really like this Creative product since I have had it have not had any problems with either the Nomad Jukebox or the software until the Internet surfing incident about a week ago
Creative Nomad Jukebox 2LX 20GB
Computer: AMD 500mhz
OS: Windows 98SE
Anti virus: Norton
Soundcard Creative
This error occurs when I try to rip a cd track into the Play Center. I have tried to repair from the disc with the anti virus disabled and while reinstalling another error message appears "scandir has caused an illegal operation" during the reinstall.
CTPLAY2 caused an invalid page fault in
module KERNEL32.DLL at 0a7:bff7b9a6.
Registers:
EAX=00000000 CS=0a7 EIP=bff7b9a6 EFLGS=00000246
EBX=0000000 SS=0af ESP=07eeff4 EBP=07eef23c
ECX=7803bb90 DS=0af ESI=0432a23c FS=5b8f
EDX=ffffffec ES=0af EDI=0d3ab8 GS=0000
Bytes at CS:EIP:
ff 76 04 e8 3 89 ff ff 5e c2 04 00 56 8b 74 24
Stack dump:
0432a2c 7804ac 0432a23c 78062a 0432a2c 0d3ab8
ffffffec 0000000 bff70e0a bff73e2 00000a7 0432a2c
00005900 07eeeea4 07eef840 7800f56a

The original version that came with the installation disc "3.02.58". I have not updated it since I installed the first time because I had not had any problems with it until recently.
Also I forgot to mention in my first post, I have added some extra system sounds to my computer and that may have contributed to the problem of it freezing up at the time I clicked on the pop up ad in order to close it out. Some of the sounds activate during "restore up" and "minimize", the sounds or other Windows sounds do not activate while Playcenter is in use.

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