CUAC 10 Advanced / Unified Attendant Console silent install

Is it possible to push / silent install the Cisco Unified Attendant Console 10.x Advanced client ?

Currently, it is not possible to push/silently install the Advanced client. We are in the process of completing a deployment tool that will make this possible for Standard but would need to explore the option for Advanced.

Similar Messages

Cisco unified Attendant Console reports

Hi,
We have a customer with Cisco Unified Enterprise Attendant Console 8.5.1.5 interested in operator reports. They have more than one operator per queue. There is a report with attended operator calls but no abandoned. Is there any way to get the abandoned calls by operator (not by queue)?
Thanks in advance
Laura

Hi Laura,
As the calls route through the queues this where calls are abandoned, calls are not routed directly to the operators phone hence why there is no report for this against a user.
Jamie

Cisco Unified Attendant Consoles for Be6000

Hi
I would like to know if there is limitation in teh directory sync from Cucm, ex, do the user need to have a directory number to be synced.
I have a setup and right now I have about 100 users but only 2 users have a directory number and these are the only 2 users I can see in attendant console, but in Cucm users I can see all the suers.
Regards Bjørn

Bjorn,
It depends on the CUAC Edtion and the source you are using.
If you are using Departmenr, Business or Enterprise Edition then the sync is done with the CUCM and therefore the telephone number field against End Users must be populated in order for the contact to be seen in the CUAC directory.
This is the same for Premium Edition if syncing with CUCM but you can also sync directly with AD, in this case the telephone number field or IP Phone field (or whatever field you are using to pull through the contact number) must be populated.
I agree with your point about there being a use case for people in the directory without a telephone number, I will raise this with the product team and request an enhancement.
Jamie

Unified Attendant Console - License and Remote Site

I need an Attendant Console solution for a 6 site IPT design. I have CUCMBE at the corporate site with 5 remote locations. I want to have an Attendant Console in each location. I was going to use the Business Attendant version, but see it only support 3 Queues, thoguht I had read it was 6 queues, so I guess I need to go with the Enterprise version.
1. To support 6 active clients, I need to order 6 licenses at $2950.00? Seems awful expensive compared to the old Attendant Console...
2. Queues would need to be created for each site, Business only has 3, but Enterprise has 50?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

Unified Attendant Console - UCSS Pricing

If I have 6 active licenses for any of the versions of Attendant Console, then do I need to order 6 instances of UCSS?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

Cisco Unified Attendant Console Upgrade

All - I currently have CUEAC 8.6.1, and I am looking to get to 10.0.1.
Can I upgrade to CUEAC 9.1.1, and then upgrade to 10.0.1?
I found a document that stated I can do upgrade migration from 9.1.1 to 10.0.1, but couldnt find any specific details.
Any help would be appreciated!
Thanks,
Jaime

Hi Jaime,
Please check page 3 of the following doc
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/10_0_1/release_notes/Cisco_Unified_Attendant_Console_Advanced_Release_Notes_10-0-1-10.pdf
You can upgrade from 8.6.2 to 10.0. directly as well as 8.6.2 to 9.1 and then to 10.0.
HTH
Manish

Upgrade CUEAC version 9 to Attendant Console Advanced 10

Hi
I am running CUEAC 9.1 with CUCM version 9.1. My customer wants to upgrade the attendant console to version 10 advanced, but keep CUCM at version 9. I see this is supported from the attendant console documentation I have read. I believe version 10 is a serverless offering. Is there the option to go version 10 on my current windows 2008 server(this is where version 9 is running) or does it have to be serverless. Is it possible to introduce high availability if I upgrade to version 10 advanced? I am finding it hard to find definitive documentation for this.
Thanks,
Derek

[+5] to Jaime.
High Availability is supported in Advanced version .You can refer datasheet
http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-attendant-console/data_sheet_C78-731867.html
further, as mentioned by Jaime, you can refer release notes of Advanced and Standard version for Compatibility with Call manager & OS requirements .Advanced version is supported on VMWare.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/release_notes/CUACA1051RN.pdf
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1/release_notes/CUACS10511543RN.pdf
http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Attendant_Consoles
regds,
aman

Unified Communications Attendant console: queue does not show in the client

Hello,
I have Cisco Unified Attendant Console - Department Edition 9.1.1.10 in conjunction with CUCM 9.1.1.
My problem is that when I login with the operator account to the client the queue does not show up as expected.
I have configured the queue, synchronized with CUCM, i can see it in CUCM under device/CTI route point, i have associated the queue to the operator in user configuration queue association.
but when i login as the opeartor to the client i can not see it.
any help is apreciated.
thanks

Hi,
This is working correctly, as you can only associated a single queue (department), this is not displayed in the operator console client.
You only see the queue list in Business, Enterprise or Premium Edition.
Jamie

High Available Attendant console for BE6K?

Hi Arun and team,
Where is it documented whether or not BE6K supports the new release 9.0 High Available Premium Attendant console?
The BE6K data sheet says supports "Cisco Unified Attendant Consoles" and then gives a specification of 500 max users and 12 attendants (implying Business Attendant) and that cant be right since BE6K supports 1000 users.
The Data Sheets for the Attendants dont really say if they are compatible with BE6K.In fact, the CUEAC implies it wouldnt work on BE6K since its says it needs 'specs based support'
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUACDE_Rel_N_9_0_1_10.pdf
This should be an easy thing to find ;-(
Anyone know where I can find it?
Thanks,
Steve

Nihal
May I suggest kindly cleaning up the documentation so that this is laid out clearly to all of us. This one gives you the impression no change is to be made to the OVA no matter what the console is.
http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000_OVA/OVF_Templates#Unified_Attendant_Consoles
Then we move to the data sheet
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11369/data_sheet_c78-638921.html
Cisco Unified Attendant Consoles is designed specifically for customers with a maximum of 500 IP phones and 12 operators concurrently logged in
So does that mean even if you have premium we can only do 500 Phones and 12 operators? That doesn't sound right.
Next I have this deck from Cisco that says only 25 operators supported. Screen shot attached. So what are the maximums for each type of console supported by the BE6K BU(CUB, CUD, CUE and CUPAC)
Thanks
Srini

Issue when I upload CSV file for insert contact list on Cisco Attendant Console Advanced

Hi Friends,
I have error "Provided file is not valid CSV File" when I upload CSV file to Cisco Attendant Console Advanced system. I'm not sure what happen about my CSV. My purpose is insert contact list to system and create CSV base on documentation.
Anyone have idea to solve this issue please kindly help me.
Thanks

You are right, whenever Cisco device boots, the IOS files gets loaded on the DRAM.
But in this process, some temporary files are also generated which gets saved in the flash/Disk, that’s the only reason you got these error messages. It’s not recommended at all to have less space in the Flash than what is recommended on Cisco.com. I would say please remove some files from Disk and have minimum 256 MB flash otherwise your router may drop into rommon mode at the time of next reload.
Well, it’s good to upgrade the bootstarp image too. Currently you are running 15.X IOS code, I would say run 15.X bootstarp image on the box.
You may download bootstarp image for 7206VRX NPEG2 from the link below:-
http://software.cisco.com/download/release.html?mdfid=282188585&flowid=1380&softwareid=280805685&release=15.2.4S4&relind=AVAILABLE&rellifecycle=ED&reltype=latest
If you want to know the procedure of the upgrade, click the link mentioned below:-
http://www.cisco.com/en/US/docs/ios/12_2/configfun/command/reference/frf010.html#wp1017654
-Amant

Unified Business Attendant Console not syncing user directory

I have a customer that has CallManager 8.6.1 along with the Unified Business Attendant Console 8.6.1.9. They are not syncing their user directory with LDAP. All end users are put in manually via the CCMAdmin page. This system has been in place since January. In the past few months, around eight or so new users have been added to call manager, but they were not showing up int the attendant console. I tried everything from restarting services to eventually restarting the server and the new users finally showed up. I thought the reboot had fixed the issue, however I had them add a new user to call manager and even after waiting a few hours the new user did not show up. This is my first time dealing with the attendant console server so any help would be appreciated.

Make sure you have setup a schedule in the WebAdmin for the sync to run, I normally set a schedule of running this Every 1 day at 02:00, this is when the sync will be done and the new users will show.
Restarting the server is forcing a new sync, this should not be needed if the schedule is configured correctly.

Error 1603 attendant console install

I am trying to install the attendant console on server 2008 standard and keep receiving afatal error 1603 during the installation .I have tried the registry key fix and the services permissions but it will not install. Any advice much appreciated.

it seems to start failing while creating the IIS virtual directory webadmin if that helps.

Cisco Unified Department Attendant Console Server 8.6.1.9 Directory Issue

Hi guys i have an issue in My CUDAC, I already installed the Attendant Console Client on the operator´s pc and when i try to find an user by it´s Last Name, First Name or Number extension i can´t find it, and on the Directory Area i can´t see the phones. The CUDAC 8.6.1.9 is on w2008 server SP2 with ISS, NETFRAMEWORK 3.5, SQL EXPRESS. I have a CCM 8.0.3 and i don´t have presence server. The question is must i install a presence server? and what can cause the directory issue?; i noticed when i make a search request on the directory area, there is a message at the bottom of the Attendant Console Operator wich says "Database Searching" but doesn´t display nothing.
Please if someone knows about this issue let me now.

Hello Juan
I haven't got in front of me but can if you look on the server for the directory sync settings I beleive you can sync on partition and or department. Make the partition search to "none" and then in the Department field you enter the value that you have entered in the "end user" department field on cucm. They must match as CUDAC looks for the value you have entered in the Department field in the cucm end user menu
I am having trouble with the presence side as well. It was working but after a reboot it has stopped working. All the phones in the directory have a cross, By the way you don't need a presence server for this.
Thanks
Feisal

Cisco Unified Communications Manager Attendant Console issue with cucm ver 9.1.1

Dear support,
As we used before Cisco Unified Communications Manager Attendant Console with CUCM version 7.x as now we upgrade to version 9.1.1 and we could not be able to use this service .due to attendant console is not available with cucm versio 9.1.1.
before upgrade cucm ver 7.x from PC user maintain all contact details store with Attendant console software on his desktop PC. right now its give error unable to connect to the server. due to attendant console is not available with cucm version 9.1.1.
So how i can retrieve the user store contact details from attendant console software from his PC desktop .
so please provide you feedback highly appreciate.
Regards
syed

Dear support,
As i check this on user pc c:\program files\cisco\Unified Communications Manager Attendant Console\data\GlobalSettings.xml
I couldn't be able to retrieve the store contact data .most of the user are get effected by this service.
As we do upgrade to cucm versioun 9.1.1 to use of more services but not user are to be get effect by the attendant services like we can't use Attendant console software on CUCM 9.1.1 after upgrade......
so please advice ........... atleast we need to retrieve the user store contact data ...
Highly appreciate for your resposne .....
regards
syed

Silent install Weblogic 12.1.1 - Unable to locate product "WebLogic Server

Hi all,
I try to install Weblogic 12.1.1 via silent install. I work on Solaris 10, have already installed JDK 1.7.
here what happens:
root@usqwrts001:/tmp/karin# java -d64 -Xmx1024m -jar wls1211_generic.jar -mode=silent -silent_xml=/tmp/karin/silent.xml.long -log=./install.out
Extracting 0%....................................................................................................100%
The local BEA product registry is corrupted. Please select another Middleware Home or contact Oracle Support
root@usqwrts001:/tmp/karin# less install.out
2013-03-20 11:16:14,862 INFO [readSilentXML] com.bea.plateng.wizard.installer.common.parsers.TemplateParser - Silent xml file processed successfully...
2013-03-20 11:16:22,240 WARN [home] com.bea.cie.gpr.internal.model.JvmTargetManagerImpl - Property value for solaris32_jdk160_29b11.zip not found..
2013-03-20 11:16:22,302 ERROR [home] com.bea.plateng.wizard.installer.helpers.BEAHomeHelper - Error setting selections!
com.bea.cie.gpr.model.RegistryException: Unable to locate product "WebLogic Server "
at com.bea.cie.gpr.internal.model.HomeTargetImpl.setSelections(HomeTargetImpl.java:364)
at com.bea.plateng.wizard.installer.helpers.BEAHomeHelper.buildTarget(BEAHomeHelper.java:158)
at com.bea.plateng.wizard.installer.silent.tasks.SilentBEAHomeTask.execute(SilentBEAHomeTask.java:33)
at com.bea.plateng.wizard.silent.tasks.AbstractSilentTask.run(AbstractSilentTask.java:28)
at java.lang.Thread.run(Thread.java:722)
2013-03-20 11:16:22,307 ERROR [home] com.bea.plateng.wizard.installer.silent.tasks.SilentBEAHomeTask - The local BEA product registry is corrupted. Please select another Middleware Home or contact Oracle Support
My silent.xml.long looks like this:
root@usqwrts001:/tmp/karin# less silent.xml.long
<?xml version="1.0" encoding="UTF-8"?>
<bea-installer>
<input-fields>
<data-value name="BEAHOME" value="/opt/weblogic-12.1-MP1" />
<data-value name="WLS_INSTALL_DIR" value="/opt/weblogic-12.1-MP1/weblogic-12.1-MP1" />
<data-value name="COMPONENT_PATHS"
value="WebLogic Server/Core Application Server|WebLogic Server
/Administration Console|WebLogic Server/Configuration Wizard and Upgrade
Framework|WebLogic Server/Web 2.0 HTTP Pub-Sub Server|WebLogic Server/WebLogic
JDBC Drivers|WebLogic Server/Third Party JDBC Drivers|WebLogic Server
/WebLogic Server Clients|WebLogic Server/WebLogic Web Server Plugins
|WebLogic Server/Xquery Support|WebLogic Server/Server Examples|Oracle Coherence/Coherence Product Files" />
<data-value name="INSTALL_NODE_MANAGER_SERVICE" value="no" />
<data-value name="LOCAL_JVMS" value="/opt/jdk1.7.0_11"/>
</input-fields>
</bea-installer>
I already tried it with simply <data-value name="COMPONENT_PATHS" value="WebLogic Server" /> instead of the whole bunch, but behaviour didn't change.
My environment settings:
root@usqwrts001:/tmp/karin# echo $JAVA_HOME
/opt/jdk1.7.0_11/bin/sparcv9/
root@usqwrts001:/tmp/karin# echo $PATH
/opt/jdk1.7.0_11/bin/sparcv9:/sbin:/usr/bin:/usr/sbin:/usr/platform/sun4v/sbin:/usr/local/bin:/opt/openssh/bin:/usr/openwin/bin
As there is no bin directory under sparcv9 (which contains the 64-Bit modules), i took sparcv9 again for the path (instead of taking $JAVA_HOME/bin as described in documentation) . But I also tried the bin directory (without sparcv9) with the same effect.
Has anybody an idea for me??
Thanks a lot in advance
Karin.

Under root:
[root@middleware-magic temp]# ./install-software.sh
Extracting 0%....................................................................................................100%
Extracting 0%....................................................................................................100%
The local BEA product registry is corrupted. Please select another Middleware Home or contact Oracle Support
Under another user:
[someone@middleware-magic temp]$ ./install-software.sh
Extracting 0%....................................................................................................100%
Extracting 0%....................................................................................................100%
The local BEA product registry is corrupted. Please select another Middleware Home or contact Oracle Support
Looking at the log it is saying the following:
2013-03-21 13:06:19,425 INFO [readSilentXML] com.bea.plateng.wizard.installer.common.parsers.TemplateParser - Silent xml file processed successfully...
2013-03-21 13:06:20,311 WARN [home] com.bea.cie.gpr.internal.model.JvmTargetManagerImpl - Property value for linux32_jdk160_29b11.zip not found..
2013-03-21 13:06:20,315 WARN [home] com.bea.cie.gpr.internal.model.JvmTargetManagerImpl - Property value for linux_ia32_jrockit_160_29_D1.2.0-10_jdk.zip not found..
2013-03-21 13:06:20,339 ERROR [home] com.bea.plateng.wizard.installer.helpers.BEAHomeHelper - Error setting selections!
com.bea.cie.gpr.model.RegistryException: Unable to locate product "WebLogic Server" and component "WebLogic Web Server Plugins"
     at com.bea.cie.gpr.internal.model.HomeTargetImpl.setSelections(HomeTargetImpl.java:347)
     at com.bea.plateng.wizard.installer.helpers.BEAHomeHelper.buildTarget(BEAHomeHelper.java:158)
     at com.bea.plateng.wizard.installer.silent.tasks.SilentBEAHomeTask.execute(SilentBEAHomeTask.java:33)
     at com.bea.plateng.wizard.silent.tasks.AbstractSilentTask.run(AbstractSilentTask.java:28)
     at java.lang.Thread.run(Thread.java:662)
2013-03-21 13:06:20,344 ERROR [home] com.bea.plateng.wizard.installer.silent.tasks.SilentBEAHomeTask - The local BEA product registry is corrupted. Please select another Middleware Home or contact Oracle Supportwhich means the select option 'WebLogic Server/WebLogic Web Server Plugins' is not a valid option (this is indeed the case as in WebLogic 12c there are no Plugins available, you can use the ones for WebLogic 10.3.6 though, but that is not the issue here).
After editing the weblogic-silent.xml to reflect the correct components, we have something like:
<?xml version="1.0" encoding="UTF-8"?>
<bea-installer>
     <input-fields>
          
          <data-value name="BEAHOME" value="/home/someone/weblogic12.1.1/installation"/>
          
          <data-value name="WLS_INSTALL_DIR" value="/home/someone/weblogic12.1.1/installation/wlserver_12.1"/>
          
          <data-value name="OCP_INSTALL_DIR" value="/home/someone/weblogic12.1.1/installation/coherence_3.7"/>
          
          <data-value name="COMPONENT_PATHS" value="WebLogic Server/Core Application Server|WebLogic Server/Administration Console|WebLogic Server/Configuration Wizard and Upgrade Framework|WebLogic Server/Web 2.0 HTTP Pub-Sub Server|WebLogic Server/WebLogic SCA|WebLogic Server/WebLogic JDBC Drivers|WebLogic Server/Third Party JDBC Drivers|WebLogic Server/WebLogic Server Clients|WebLogic Server/Xquery Support|Oracle Coherence/Coherence Product Files"/>
          
          <data-value name="INSTALL_NODE_MANAGER_SERVICE" value="no"/>
          
          <data-value name="LOCAL_JVMS" value="/home/someone/jrockit"/>
     </input-fields>
</bea-installer>
Unfortunately, the documentation (http://docs.oracle.com/cd/E24329_01/doc.1211/e24492/silent.htm#i1044116) says the option 'WebLogic Server/WebLogic Web Server Plugins' is available. When running the installation again the following is observed:
[someone@middleware-magic temp]$ ./install-software.sh
Extracting 0%....................................................................................................100%
Extracting 0%....................................................................................................100%
Mar 21, 2013 1:09:05 PM java.util.prefs.FileSystemPreferences$2 run
INFO: Created user preferences directory.
and we have a much larger log file, with the last entry reading
2013-03-21 13:09:26,990 INFO [WizardController] com.bea.plateng.wizard.silent.tasks.LogTask - The installation was successfull!In your case it crashed on: Unable to locate product "WebLogic Server " - which looks like you have enters in your XML file "value="WebLogic Server/Core Application Server|WebLogic Server". Make sure everything is on one line, and that (as in my case) you select the right components.
Should have posted this answer two days ago, but I thought to let you flounder a little (just kidding).

CUAC 10 Advanced / Unified Attendant Console silent install

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