CUACS Presence Bubble Issues

Hi All
I have an issue with Cisco Unified Attendant Console Standard 10.5 (serverless version) where the Presence Bubble lights are intermittently not working for some users, if you check on a Jabber client they show status but on the Console Directory are shown as Unknown, this is only for some users as some show correctly.
The operator logged onto the console has entered their own credentials and they are enabled for Jabber and are also logged into the Jabber client on the same PC (is this valid?)
Any ideas?
Regards
Nick

- > i would really ask you to see if the operator reports the same issue while being logged off from jabber and only tracking the user presence status from the CUAC console. I dont think this really would have a big difference as this should still work while jabber is logged in simultaneously. You may want to review the brief snippet of the cuac logs to see if you can find any thing specific to uid for which the presence is not responding with a status information.

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Jabber 9.0.4 Presence not displaying correctly in SharePoint 2010

Quick info, we run Lotus Notes 8.5.3, Jabber 9.0.4 and SharePoint 2010.
When we install Jabber 9.0.4 on a client, the presence doesn't display correctly on our SharePoint site. We can see the correct presence pulled from Jabber in Office (in the "author" field in the Info tab under File on any document) and if you hover over the presence icon that doesn't display correctly in SharePoint, the contact card DOES show the correct presence (weird!)
[see "blank contact card.png"]
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"Your Cisco Guest Login is not entitled to use Bug Toolkit." ...apparently.
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Presence status not shown in Mail since Mavericks upgrade

Hi there,
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Today I had the chance to test this thoroughly.
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Is there anybody from Apple watching this?

The most annyoing issues of skype on android

1- the camera preview in video calls is too large that it hides most of the other person's face just compare the size of camera preview of skype and facebook messenger and facetime you will find that skype's one is almost three times bigger than any other seccessful app 2- It takes about 40 seconds to start ringing while other apps like fb messenger and whatsapp takes only 2 seconds 3- no ringtone customization at all which I hate 4- some messages won't appear as if they were lost and then after few messages and calls it appears 5- the status of my contacts if meaningless and my status even if I am not connected to the internet changes from away which is already meaningless to available !!!! 6- the profile pictures of my contacts doesn't appear unless we make a call or send a message7- to search for someone I can't see the result's pictures in the search result 8- if the other person is using a different orientation than mine ex. If I am using my phone in portrait mode and the other is landscape the imahe will be extremely zoomed in by default .. zooming is a good featuring but it should show the entire image unless the user want to zoom !!!

thanks for replyingbut double taping the video just swap remote/local video which obisiously makes my camera is much larger and the other person's camera is much smaller which makes it worse I just wanna see the other person's camera on most of the screen and see myself much smaller than now because I just wanna know that my camera is pointing in the right direction only and see the other person clearly and you can check this post it has more details http://community.skype.com/t5/Android/Hide-self-video-on-video-call/td-p/3380721/page/2 I know that you recently changed the call startup behaviour to reflect the correct ringing on the remote end (which I have reported before too ) and it was really nice fix but what I mean now is it takes too long to ring on the other side if the other person's skype was runing in the background I really hope that there is a fix for the presence status issue because it has been an entire year without any fix for this issue yes I am sure that the other person's profile picture is public .. you can search for anyone on skype for android and the results will be names with blank profile picture and by telling you about the zoomed in camera in video calls I don't know If the text expressed what I wanna say or not but in case you need more informations I can record a video showing the issue

Presence unknown Lync 2013

Hi,
We need to change the sip address of a user. we use Lync 2013
in holland you can choose your lastname of your partner when married.
This will result in a Active directory name change and also the email and sip address will change.
for the email i use a second smtp address.
Example [email protected] after marriage it will be [email protected]
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How can i solve this?
Thanks Guido

Hi,
If you want to update address book on Lync Servers, you can run
Update-CsAddressBook to trigger the Lync SERver to synchronize current AD information in the SQL database into the downloadable client and device address book files.
The on Lync client computer, delete user profile with the following path:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Then test the issue again.
More details:
http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Newsletter form activating event registration form

I have a newsletter form in a content holder that is part of my template. When a user signs up for the newsletter while on the event registration page, it activates the event registration autoresponder email saying that they signed up for the seminar.
Is there a bubble issue within the BC js? Any suggestions would be appreciated.
Thanks!

Hi,
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[SOLVED] Eastern arabic numerals in Qt/KDE applications

Hi,
i have issue with Qt based applications -> they use eastern arabic numerals
I tried using another DE (xfce, lxde, gnome) and also X only ("sudo startx" from tty), the problem persisted. In GTK applications is everything correct. For example, Transmission has both GTK and Qt frontends, so i tried it - the Qt one has the problem present.
http://tinypic.com/r/2z8vsxi/6
(sorry about the locale in the GTK one (right), i don't know how to switch locale of it from KDE)
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I believe that i have just something misconfigured, but i don't know where i should search for such configuration, i already tried google.
What is weird for me, this also happened in Chakra, which installation is like next->next->next->finish, however in Kubuntu numerals were correct.
Computer is HP Probook 4530s A1D23EA, bios F.29.
Any ideas?
Thanks in advance.
EDIT / Solution:
It's bug in Qt 4.8.4 only in Slovak locale. Since it has been fixed already (according to https://bugreports.qt-project.org/browse/QTBUG-28843) in Qt 4.8.5 but this version is not yet in repo, i made a workaround for that.
1. uncomment some other locale in /etc/locale.gen ( i used en_US.UTF-8 UTF-8)
2. re-generate locales with locale-gen
3. edit /etc/locale.conf and add line LC_NUMERIC="en_US.UTF-8" (or whatever you decided to use)
4. reboot
Last edited by MrJabucko (2013-01-08 14:00:04)

I can confirm the same issue Lenovo Thinkpad Edge E530
locale output:
[root@gofree gofree]# locale
LANG=sk_SK.utf8
LC_CTYPE="sk_SK.utf8"
LC_NUMERIC="sk_SK.utf8"
LC_TIME="sk_SK.utf8"
LC_COLLATE="sk_SK.utf8"
LC_MONETARY="sk_SK.utf8"
LC_MESSAGES="sk_SK.utf8"
LC_PAPER="sk_SK.utf8"
LC_NAME="sk_SK.utf8"
LC_ADDRESS="sk_SK.utf8"
LC_TELEPHONE="sk_SK.utf8"
LC_MEASUREMENT="sk_SK.utf8"
LC_IDENTIFICATION="sk_SK.utf8"
LC_ALL=
Last edited by gofree (2013-01-01 17:40:17)

Interesting Presence issue and changing the domain

I've got an interesting problem that I recently posted about in a different discussion forum.
Basically I've got a presence setup. This is federated with an OCS. The OCS domain is something like company.com This is the same as the email domain, and the SIP uri's are sip:[email protected]
The issue is that when the presence server was set up, the proxy domain was set as something like cmp.local. cmp.local is the domain for the entire internal MS infrastructure. The problem appears to be that this conflicts with the internal domain. So when looking up in the directory instead of getting the OCS domain it gets replaced with the cmp.local. Functionally this results in the jabber client being unable to add federated OCS contacts from the directory as they just get added as internal jabber contacts.
I'm thinking of changing the domain on the presence server to something like jabber-cmp.local, i.e. a domain that doesnt exist. Once we migrate to jabber we'll change the domain again back to company.local so we can federate externally properly. Does anyone have any experience of doing something similar? Any pitfalls anyone can point out?

Federation can only be setup a few ways
- Intra domain (company.com   federated to im.company.com)
- inter domain (company.com federated to abc.com)
- Intra domain partitioned (Company.com federated to company.com)
You need to define this to make any of the with CUPS 8.6.4 (you should run latest and greatest).   Now, depending on which version OCS you have R1 or R2 is important as well.
Put the CUPS server in the domain you want it in. Some of the SIP paramenters can be pushed for Jabber 4 windows XML file IE:
msRTCSIP-PrimaryUserAddress
true
sip:>

Issue with the presence indicator in list/library web part.

When viewing a user field (Created By, Modified By or a custom People column) through the list web part (either through the default page /Forms/AllItems.aspx or a custom web part page using a list/library) the presence indicator always says presence unknown.
However if I go to the Site Permissions on the same site, or My Site or a custom page using a modified core search results web part I wrote the presence indicator works fine. I can't find any errors being reported on the server.
Looking at the rendered code the list web part generates:
<IMG name=imnmark width=12 height=12 title="" class=ms-imnImg id=imn_48683,type=smtp alt="No presence information" src="/_layouts/images/blank.gif" border=0 sip="[email protected]">
Locations where the presence indicator works the code is:
<IMG name=imnmark width=12 height=12 title="" class=ms-imnImg id=imn{20140822-1752-098D-8C11-188AD0B8B8B6},type=sip alt=Available src="http://portal.mydomain.com/_layouts/images/imnon.png" border=0 sip="[email protected]" valign="middle">
It appears that the List web part is not detecting that the users have a sip address and they appear to be rendered using smtp instead. It's also odd that the list web part is pulling the correct sip address while the one that works is pulling the
email address, not the sip address stored in the user profile. I spent considerable time going through the xslt to try and figure how the tag is rendered but I haven't been able to figure it out.
We are using Cisco Jabber 9.2.3 for IM, I don't know if that should make a difference or not. It's working fine in other parts of SharePoint and in Outlook. Running SharePoint Dec 2011 CU (14.0.6114.5000) with MS Office 2010 SP2 installed on the client. Tested
in IE 9.0/10/11.
Any ideas?

We don't have a Lync server and I don't have the software available. Are you saying just having Lync installed even though it won't work might help?
I did some more digging and believe that this is an issue with the XsltListViewWebPart. If I go to the UserInformationList the web part used to render the list is the ListViewWebPart and the presence indicator works there. Also our environment
was migrated from 2007 and there are a number of pages that are using the old ListViewWebPart and the presence indicator works fine in this part. If edit the page and add the same list library to it, it's added as a XsltListViewWebPart and the presence
indicator does not work.
The presence control is not rendered by the xsl files used by the webpart. I modified the xsl to display the raw xml and the html code for the presence is part of the xml. I'm guessing this can't be changed and is part of how SharePoint is rendering
the data for the XsltListViewWebPart. You can see the Editor and CheckoutUser lines have the html code embedded in the data.
<Row
ID="60"
PermMask="0x7fffffffffffffff"
HTML_x0020_File_x0020_Type=""
File_x0020_Type="xlsx"
HTML_x0020_File_x0020_Type.File_x0020_Type.mapall="icxlsx.png|Microsoft Excel|SharePoint.OpenDocuments"
HTML_x0020_File_x0020_Type.File_x0020_Type.mapcon="SharePoint.OpenDocuments"
HTML_x0020_File_x0020_Type.File_x0020_Type.mapico="icxlsx.png"
serverurl.progid="1http://myparkersdev.domain.com/sites/BPIT/_layouts/xlviewer.aspx?id=/sites/BPIT/Shared%20Documents/Database%20Sizes.xlsx"
ile_x0020_Type.progid="SharePoint.OpenDocuments.3"
File_x0020_Type.url="FALSE"
FSObjType="0"
FileRef="/sites/BPIT/Shared Documents/Database Sizes.xlsx"
FileRef.urlencode="%2Fsites%2FBPIT%2FShared%20Documents%2FDatabase%20Sizes%2Exlsx"
FileRef.urlencodeasurl="/sites/BPIT/Shared%20Documents/Database%20Sizes.xlsx"
FileLeafRef="Database Sizes.xlsx"
FileLeafRef.Name="Database Sizes"
FileLeafRef.Suffix="xlsx"
CheckoutUser="<a href='javascript:;' onclick='IMNImageOnClick(event);return false;' class='ms-imnlink'><img name='imnmark' class='ms-imnImg' title='' border='0' height='12' width='12' src='/_layouts/images/blank.gif' alt='No presence information' sip='[email protected]' id='imn_77,type=smtp'/></a><a onclick="GoToLink(this);return false;" href="/sites/BPIT/_layouts/userdisp.aspx?ID=526">Ian Howe</a>"
CheckoutUser.id="526"
CheckoutUser.title="Ian Howe"
CheckoutUser.span="<a onclick="GoToLink(this);return false;" href="/sites/BPIT/_layouts/userdisp.aspx?ID=526">Ian Howe</a><img border="0" height="1" width="3" src="/_layouts/images/blank.gif"/><a href='javascript:;' onclick='IMNImageOnClick(event);return false;' class='ms-imnlink'><img name='imnmark' class='ms-imnImg' title='' border='0' height='12' width='12' src='/_layouts/images/blank.gif' alt='No presence information' sip='[email protected]' id='imn_78,type=smtp'/></a>"
CheckedOutUserId="526"
IsCheckedoutToLocal="0"
Created_x0020_Date="0;#2014-08-22 09:47:01"
Created_x0020_Date.ifnew=""
ContentTypeId="0x0101000AE0EC76CD0DB743B42D2FE022EAA6DC"
Modified="8/22/2014 10:51 AM"
Editor="<a href='javascript:;' onclick='IMNImageOnClick(event);return false;' class='ms-imnlink'><img name='imnmark' class='ms-imnImg' title='' border='0' height='12' width='12' src='/_layouts/images/blank.gif' alt='No presence information' sip='[email protected]' id='imn_79,type=smtp'/></a><a onclick="GoToLink(this);return false;" href="/sites/BPIT/_layouts/userdisp.aspx?ID=526">Ian Howe</a>"
Editor.id="526"
Editor.title="Ian Howe"
Editor.span="<a onclick="GoToLink(this);return false;" href="/sites/BPIT/_layouts/userdisp.aspx?ID=526">Ian Howe</a><img border="0" height="1" width="3" src="/_layouts/images/blank.gif"/><a href='javascript:;' onclick='IMNImageOnClick(event);return false;' class='ms-imnlink'><img name='imnmark' class='ms-imnImg' title='' border='0' height='12' width='12' src='/_layouts/images/blank.gif' alt='No presence information' sip='[email protected]' id='imn_80,type=smtp'/></a>"
ecb.dispex="return DispEx(this,event,'TRUE','FALSE','FALSE','SharePoint.OpenDocuments.3','0','SharePoint.OpenDocuments','','1http://myparkersdev.domain.com/sites/BPIT/_layouts/xlviewer.aspx?id=/sites/BPIT/Shared%20Documents/Database%20Sizes.xlsx','526','526','1','0','0x7fffffffffffffff','','')" />
I just find it strange that the old ListViewWebPart works. Our SP environment has not been patched to the latest version, I'll try that next and see if it makes a difference.

UCCX 7.0.1SR4 and Presence issue

Hi
I have configured the presence AXL user to that of my cups username and everything validates okay. My CUPC client works fine and can view all contacts so the LDAP profile is correct.
However, when I try to search for contacts within CDA I recieve the message
CDAUI2067 Search did not complete successfully, and only partial results are displayed. Contact technical support.
I have taken a wireshark trace of the LDAP transaction between UCCX and LDAP server and the response is fine with correct response i.e. valid search yet the application errors.
Anyone had similar issues
Paul

Problem When searching for subject matter experts from the Contact List page,
no names are found, and this error message appears: âCDAUI2067
search did not complete successfully, and only partial results are
displayed. Contact technical support.â
Solution This error occurs when the parameters on the Unified Presence Cluster
Settings page are not configured correctly. There are two possible
causes of this problem: the user credentials are incorrect or the
hostname/IP address is incorrect.
NOTE: The user specified on the Cisco Unified Presence Cluster
Settings page must be able to perform SOAP queries and must
be associated with the same profile in LDAP that agents are
associated with.
To diagnose and resolve the problem, complete the following steps.
1. Choose Cisco Unified Presence Settings > Cisco Unified Presence
Cluster Settings.
Desktop Administrator Problems
April 2009 85
2. Click Verify.
â If the hostname/IP address are incorrect, this error message
appears: âCDAUI2033 Error communicating with the Unified
Presence Server.â
â If the user credentials are incorrect, this error message
appears: âCDAUI2034 Invalid Cisco Unified Presence Cluster
user credentials. Configured user must be able to run SOAP
queries.â
3. Type the correct information in the appropriate fields, then click
Verify to test the information you just entered. A message should
appear, stating that the transaction was successful.
4. Click Save.

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Hi,
The situation is this:
One OCMS is installed on Server A (Redhat AS4.0), the presence function is OK after I change some attributes of Presence MBean from com.hotsip.* to oracle.*. Then, the server failed for some unknown reason. As a result, it's not able to publish presence.
And then, I tried re-installing OCMS on this server. The presence function is OK after the installation even without any configuration.
Then, on Server B, I install a new instance of OCMS. But it's not able to publish presence no matter the Presence Mbean is configured or not.
So, any idea on my issue?
Thanks in advance
Message was edited by:
sino_yong
Message was edited by:
user579362

Hi Sino,
Can you post a snippet of your log files (system.log and traffic.log) on OCMS Server B when you are trying to publish presence from your client?
Some additional things to check for:
Are you using Oracle Communicator to publish presence?
If so, are the XDMS settings correctly pointing to your OCMS instance?
Check the presence Mbeans to make sure all the IP addresses are correctly set, particularly for XCAP Server
Cheers
Adam

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Hi ,
Product : Xcelsius SP 3
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But when I use drill down with bubble chart, I have to assign separate destination area for each series which makes it difficult to drill down into a chart. What i want is the bubbles to drill down data into a single row so that I can map the Y-axis of chart component to that row and X axis as fixed labels. But I am not able to do that. Moreover once inserted there is no way to clear the destination cells.
However if I use data in range options in bubble chart then I can use drill down as I get only one series in that case. But that method also has limitations.
1. I am not able to display series name on the bubbles. It doesn't make any sense to show bubbles without any labels.
2. All bubbles are of same color.
Is it possible to overcome above two limitations when using data in range option?
Please help if someone has encountered this issue. There has to be some solution for this.
Thanks,
Tarun

Hi Tarun,
as a workaround you could define a special area as mapping area for the X-Y-chart.
This area is filled via excel formulas from the bubble chart drill down destinations. You can concatenate the values from the drill down target areas, like "=A4&A5" etc. Make sure to clear all cells except the actual drill down target cells.
Hope this helps,
best regards
Heiko

Drill down issue in bubble chart

Hi all,
I have 2 series, which showing project wise value . I want to see details info about that particular project. Problem is that when i map source and destination in drill down for 2 different series.It will not allow to map source data to same destination for 2 series .Because of that drill down not working properly.
Pls suggest me how to solve that problem.
Regards,
Anish

Hi Anish,
There is "Series Names Destination:" parameter on Drill-Down (Insertion) Tab of Bubble chart component. By using that parameter you can retrieve selected serie. Via that value you can extract selected serie's selected value and drill down to required selection via some excel formulas like index-match or vlookup-hlookup. I hope that solves your issue.
Regards,
Ahmet

Cisco Movi 4.2 Presence issues.

Hi Experts,
I did a search and saw that similar question was asked various times. However, it did not applied in my scenario. I am having a Cisco Telepresence VCS Expressway starter pack running on X6.1 firmware.
I was login to my Movi account and saw "User 1" is online under my favourite list. When I tried connecting to "User 1", I got the error "Call failed - The user could not be found. The user is offline or does not exist" (User 1 was never online).
I logout my Movi accounrt and login again. This time round, "User 1" is offline.
The other time was "User 2" saw "User 3" was in Busy status but "User 3" was never online. User 2's PC was rebooted and re-login into Movi and saw User 3 offline.
Anything that I should do to overcome this?
Thanks

Hi,
Is there any reason why use "Treat as Authenticated" instead of "Check
Credentials"?, We notice that when set to "Treat As Authenticated", user
can login with any password? Our default zone is set to "Check
credentials". Please advise, thanks.
Best regards
Yeoh Wee Nam, CTS-D
aljaiswa
05-04-12 11:37 AM
Please respond to
"[email protected]"
To
Tandberg SUPPORT/NETe2Asia@NETe2Asia
cc
Subject
- Re: Cisco Movi 4.2 Presence issues.
Home
Re: Cisco Movi 4.2 Presence issues.
created by Alok Jaiswal in TelePresence - View the full discussion
Hi Wee,
I addition to what Magnus has pointed out i would like you to check the
bug "CSCtt34812".
The condition you were saying could be related to bug mentioned where the
MOVI after deregistering doesn't publish its OFFLINE status and shows
online. I can't say much but it would be more clear with logs.
workaround: Change the Default Zone's authentication policy from "Do Not
Check Credentials" to "Treat As Authenticated"
for more details refer to Cisco BUG tool kit and check the release notes
for Cisco Jabber 4.3
http://www.cisco.com/en/US/docs/telepresence/endpoint/movi/release_note/Jabber_Video_Release_Notes_4-3.pdf
The bug would be fixed in combination of x7.x and jabber 4.3
Thanks
Alok
Reply to this message by going to Home
Start a new discussion in TelePresence at Home

CUACA 10.5.2 service management issue

Hi all,
I have a cluster of CUCM 10.5.1 and I have installed CUACA v10.5.2 but in Service Management \ Cisco Unified Attendant Server I have :
Status: Initializing - Server is initializing
Service never become "Active" so I have not all CUACA menu to configure it.
Do you have an idea about this issue ?
Thank you

Hi boub91,
Check licensing and make sure it's applied correctly and for the right product. This seems like a possible licensing issue.
Ryan

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