CUC 8.6.2 upgrade

Hello,
I am going to upgrade CUC 7.1.3 and CUCM 7.1.5 to 10.0.
How can I get the bootable install file for CUC 8.6.2 and is CUC 8.6.2 compatible with CUCM 7.1.5.
Regarding CUC, my plan is to upgrade CUC to 8.6.2 on MCS. It means that I will have CUCM 7.1.5 and CUC 8.6.2.
Then I will do a fresh install of CUC 8.6.2 on VM and restore 8.6.2 from MCS to VM and upgrade it CUC to 10.
I placed CUC upgrade order through PUT and got the upgrade file but not the install file for CUC 8.6.2. I need bootable install file for my fresh install on VM.
Please let mw know if you have a heads up for me about this upgrade ....I did not mention that I am going to upgrade CUCM 7.1.5 to 10 through PCD (Prime Collaboration Deployment).
Thank you,
Hamid

Hello Aman,
Thank you for the information. URL below page 16 says that we can install 7.1.3 on VM!
is it old? or wrong?
http://www.google.ca/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=2&cad=rja&uact=8&ved=0CC4QFjAB&url=ftp%3A%2F%2Fftpeng.cisco.com%2Flindborg%2FCUC85%2FVirtualization85TOI.pptx&ei=WBVEU6yrMOXn2AW1-YGgAw&usg=AFQjCNEYlXHMbhnu4jsjrikd8nBIbvWX5Q
Regards,
Hamid

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Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
Then I plan to switch versions out of hours.
Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
Second question -
I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
If I want to migrate to -
UCSInstall_UCOS_9.1.2.12900-11.sgn.iso & UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
•Connection services are stopped.
•Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

CTSMan 1.9.1 and CUCM 8.6.2 sync problems Error 502407

Hi,
I ran into recent problem synchronizing CUCM 8.6.2(b) into CTSman 1.9.1
CTSMan is getting an Error message: 502407
Details
ID:
502407
Severity:
critical
Module:
DiscoveryMgr
SubModule:
CTIAdapter
Summary:
Communication to Unified CM failure
Recommendation:
Verify CCM App User credentials. Verify CTIManager service is activated on the primary application server.
Message:
Unable to create CTI adapter to Unified CM 'CUCM-xxx' because Provider is null.
I researched this earlier in CTSman admin guides, and this error points to CUCM CTI Manager service to be restarted. I did restart this as well as other services, including CUCM hardware itself and, but in vain.
Among other things, i followed the CUCM/CTSman guides when bringing CUCM into CTSman to: created an application user account within CUCM and allocate a proper permissions/user groups etc... it was done.
Among other things there are other servers like Exchange being synchronized with it ( had problems with it earlier that dealt with certificates, it was corrected.).
Can anyone help with this issue.
Responses will be greatly appreciated.
Thank you.

Thanks Manish again for this.
I did get few MediaReosurceListExhausted events from RTMT alerts but was not paying much attention to them. Location bandwidth settings have been checked and increased a bit for sites which were repeatedly getting these events. I will monitor to see if that reduces these alerts. Could you please advise how I can verify it is hitting the maximum limit?
I have also raised this with Cisco TAC and some cores were found on the CUC subscriber server. We seemed to have run into a bug according to Cisco TAC as in here https://tools.cisco.com/bugsearch/bug/CSCug61581/?reffering_site=dumpcr and both CUC servers have been upgraded to 8_6_2_24901_1. It has fixed cores and we are now monitoring the voicemail service for few days to see if it will reoccur.
Regards,

"License" for Prime License Manager

I've just installed Prime License manager and it gets to Demo Mode by default. As per the user guide:
Demo mode in Cisco Prime License Manager refers to the fact that no license file has been installed yet.
During the first license file installation process, Cisco Prime License Manager is registered with the Cisco
licensing back office and is no longer in Demo mode. Product instances managed by Cisco Prime License
Manager are not in compliance as long as Cisco Prime License Manager is in Demo mode. Each product
type (for example, Unified CM, Unity Connection) has its own version of "demo mode" that operates
independently of Cisco Prime License Manager’s Demo mode.
The statement above doesn't seem clear to me. Does PLM require a "PLM" license for it to be fully usable, or does it merely need to add valid licenses for UC instances (CUCM, CUC) for PLM to upgrade from demo mode to fully usable.
Thanks in advance,
Charles

Hi,
You mean to say that after you have installed permanent license and is still showing Demo Mode.
Can u try creating separate Product instance and then, check ?
regds,
aman

CUCM, IMP and CUC upgrade from version 9.1.1 (on VMWare) to version 10.5 (on VMWare)

Hello,
I have to perform a Refresh Upgrade to 10.5 for a client who has the following UC apps on a virtual environment:
CUCM version 9.1.1
IM and Presence version 9.1.1
CUC (Unity Connection) version 9.1.1
A. I see on the CUC Upgrade document below:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx.pdf
P.39 --> Change Guest Operating System after CUC Upgrade to Red Hat Enterprise Linux 6 (64-bit). But nothing about the Network Adapter.
B. I see on the CUCM 10.0 Upgrade Guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.pdf
Page. 44:
Step 3: Change the configuration of the VM as needed (Guest OS, ...) Step 4: Modify the Network Adapter to use VMXNET 3 Adapter type as steps before the CUCM upgrade.
My questions would be:
1. Do I need to change the Network Adapter for CUC as well? If yes, should this be done before upgrade or after?
2. What would be the implication of not changing the Network Adapter from "Flexible" to VMXNET3?

Hi csrlime,
Not sure about future issues by remaining on the flexible adapter but best practice suggests going with what the OVA requires. I performed a refresh upgrade from 8.5 to 10.5 in a virtualized environment. For CUCM and CUC I changed the Network Adapter before beginning the upgrade. The steps I took to make the network adapter change were:
1. Download a copy of the vmx file from the server(s) you are upgrading to your local machine.
2. Create a back up of that file incase you need to restore it in the future. From cmd prompt in the same folder as the download .vmx. copy "<virtual_machine_name>.vmx"
then run the following from you cmd prompt
copy "virtual_machine_namet.vmx" temp_file.vmx
findstr /V /R "^ethernet0.virutalDev.*" temp_file.vmx > "virtual_machine_name.vmx"
echo ethernet0.virtualDev = "vmxnet3" >> "virtual_machine_name.vmx"
Upload the edited vmx file to your the datastore which will replace the current. Then remove the vm from inventory and then add it back. Check your setting and the network adapter should be changed to vmxnet3 now.
Steps are from the Read Me file as an option to change it. I don't why you can't make this change during a maint window.

CUC upgrade from 8.5.1.11900-21 to 8.6.2.22900-9 Fails at post-install

I have tried to upgrade a CUC 8.5 cluster to 8.6.2. The refresh cop file was installed as per instructions including reboots. When trying to upgrade the 1st server (primary/pub) everything goes well until installing the last unity connection component and i get "Error detected in post-install phase." The system then restores to 8.5 and all is well (which is the good news).
Looking through some of the logs i found the cuc-import failed to replace the db.
Anyone else seen this? I will open a tac case but thought i would check here first....

I neglected, this is a VMWare on UCS ... memory/HDD/CPU is all in spec.

License questions regarding CUCM/CUC upgrade from 9.1.2 to 10.5.2

Hi All,
I am set to upgrade CUCM/CUC cluster and have read the upgrade guides multiple times, just need some input from folks who've actuall done and survived the ordeal.
I have already installed a stand-alone PLM 10.5 and just need an idea what to expect with license migration once the CUCM/CUC has hurdled through the upgrade.
After CUCM/CUC has upgraded to 10.5, can I run the migrate license utility via e-fulfillment and UC instance license will automatically/electronically update its license. And if so, how long does this process take.
Or do I need to send a request to cisco licensing support via the generated request form from migrate licenses tool. Also how long does this process take.
Thanks in advance

Hi,
are u using standalone or co-resident ELM.Just refer the link
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_5_1/releasenotes/CUCM_BK_P64D2D8C_00_plm-rn-1051/CUCM_BK_P64D2D8C_00_plm-rn-1051_chapter_00.html
For a standalone Enterprise License Manager deployment, use the Prime License Manager ISO:
To upgrade to Cisco Prime License Manager Release 10.5(1), use the following ISO file: CiscoPrimeLM_64bitLnx_10.5.1.XXXXX-XX.sgn.iso.
Where: X represents the specific branch and build number.
For a co-resident Enterprise License Manager deployment, Enterprise License Manager is upgraded to Cisco Prime License Manager along with your Unified Communications product upgrade.
You can upgrade a standalone Enterprise License Manager Release 9.1(2) deployment to a standalone Cisco Prime License Manager Release 10.x deployment.
For co-resident deployments, you can upgrade Enterprise License Manager Release 9.1 to Cisco Prime License Manager Release 10.x with Release 10.x of a Unified Communications application (Cisco Unity Connection or Cisco Unified Communications Manager) upgrade.
regds,
aman

Does Migration Licenses Include Upgrade of CUCM, UCCX, IMP, CUC?

Hi,
Does migration licenses include the upgrade of CUCM, UCCX, IMP and CUC from BE6K? The customer said that they currently have expired UCSS, but they purchased migrations licenses to v10.5. They purchased these items below. They are running v8.6 CUCM and UCCX 8.5.
MIG-CUCM-USR-B
Migration to UC Manager Enhanced - 1K - 10K Users
UCSS-U-UCM-B-1-1
UC Manager UCSS - 1 ENH User One Year Sub Tier B
CON-ESW-MIGCUC03
ESSENTIAL SW Migration to UC Manager Enhanced
MIG-CUCM-BASIC-B
Migration to UC Manager Basic - 1K - 10K Users
UCSS-UUCMBAS-B-1-1
UC Manager UCSS - 1 Basic User One Year Sub Tier B
CON-ESW-MIGCUCM0
ESSENTIAL SW Migration to UC Manager Basic

John
You don't need to pay any money for any major CUCM upgrade as long as you have active UCSS on it. If as part of the migration to version 8.6 you purchased UCSS you are covered, otherwise you will need to pay for every major upgrade.
If you did buy UCSS then you can simply request the upgrade vie the PUT upgrade portal.
HTH,
Chris

PCD upgrade of CUC and UCCX

I have seen conflicting information regarding the UC applications and versions that are supported for upgrade via PCD. Are the following upgrades supported:
Upgrade CUC from v8.6.2 to 10.5.2
Upgrade UCCX from v8.5.1SU4 to 10.6.1

Hi Rob,
These are not supported as per the following links:
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118318-config-cucm-00.html
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_5_1/CUCM_BK_P139675A_00_pcd-rns-1051/CUCM_BK_P139675A_00_pcd-rns-1051_chapter_010.html
Supported Releases for the Upgrade Task on PCD Version 10.5
These include releases for the upgrade task on the Upgrade Application Server or Install COP files:
Cisco Unified CM Releases Supported: 8.6(1-2), 9.0.(1), 9.1(1), 9.1(2), 10.x
Cisco Unified Presence (CUP) Releases Supported: 8.6(3), 8.6(4), 8.6(5)
Cisco Unified CM - IM and Presence Releases Supported: 9.0(1), 9.1(1), 10.x
Cisco Unified Contact Center Express Releases Supported: 9.0(2), 10.x
Cisco Unity Connection Releases Supported:
From 8.6(x) to 8.6(x)
From 8.6(x) to 9.x
From 9.x to 9.x
From 10.0(1) to 10.x
HTH
Manish

Upgrade Order - CUCM, CUC, & CUP

Customer has a virtual CUCM, CUC & CUP environment running on 2 hosts in the same chassis. CUC & CUP are misbehaving due to known CPU utilization bugs and will be upgraded to latest SU. Question is what to upgrade first? CUC is the most unstable, so upgrading it first was my initial thought, then CUP and CUCM last. Is there any reason to change this order of updates?
CUCM 8.6(2a)SU2     update to 8.6(2a)SU5
CUC 8.6(2a)SU3        update to 8.6(2a)SU5
CUP 8.6(5)                 update to 8.6(5)SU3
I appreciate it,
Beau

You can upgrade CUCM or CUC in either order based on the versions you provided. CUP should be upgraded after CUCM has been upgraded.

Upgrade cucm,cuc,im&presence from 8.6 to 10.5

hi guys
i need assistance to understand the precise steps with the upgrade here.
i read a lot about the ova changes,nic changes and more,but i m not sure about many steps here .
is there anyone who upgrade successfully that can things sorted?
tk
shoham

If they are already on the VMs then it is much easier:
1. Get the refresh Cop file installed on all the servers (publisher first and then the remaining servers)
2. Once you have done the Refresh upgrade, then very carefully read the exact version number, as you can do a direct upgrade to version 10.5 from 8.6, however you must be able to match the exact release number which CSCO allows to do a direct upgrade to 10.5, else you may encounter "this upgrade is not allowed" and then you will have to upgrade to 9.x and then 10.0 and then 10.5, Hence it will save a lot of time,
3. Once the upgrade has been completed, on the CCM Pub, enable the PLM for the license management.
Just so that you know, once it is 10.x, the licensing system becomes a lot more different than 8.x, hence I will recommend that you keep all the PAKs handy BEFORE you attempt the upgrade.
Once it has been upgraded, using the PLM you can generate a lic request and get the Lic directly to the servers or you can generate a lic Request file and get the Lic from TAC's help.
4. In 10.x the system wants every user phone to be assigned with an "Owner ID" , so I will highly recommend that you take care of that aspect (by BAT) during the upgrade or right after it, else it will back to haunt you.
All the best!

Upgrade to CUCM/CUC 9.x from 8.x

When upgrading to CUCM 9.x from a version 8.x, the ELM service is installed. Is there a way to perform the upgrade but not install the ELM services? This can be very confusing to have ELM services on every product instance.

No, there's no way to not install.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

CM Upgrade 8.6 to 9.1

I am running CM 8.6.2, I am upgrading to 9.1.2 I have the license and the media to ugrade.
I have applied all pre-9.0 licenses. I will not be using IPv6
I have around 350 phones total.
I have the following 3 Nodes
Publisher 7825-I5 at my location.
Subscriber 7825-H3 with 6 Gig of RAM at my location.
Subscriber 7825-I3 with 6 Gig of RAM at a remoted location.
Here are my questions
1) Will I need to apply any COP files?
2) Does the 7825-H3 caution "no option to revert to previous version", also apply to my 7825-I3?
3) On my, remote 7825-I3 server, if I have the 32Gb thumbnail drive and the DVD both in the server,
   can I remotely upgrade the server with no one at the remote location to assist me?
4) Durring the upgrade of my publisher, should I boot the the new version or back to the existing verson?
   (I will not upgrade my subscribers until after the publisher has finished)
Thanks
Ken

Hi
Please find as per the below link i
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/8_6_1/cucos/iptpch7.html
After you Confirm you have the new licenses, as new licenses are required,
please upgrade the servers as below,
* upgrade the call manager publisher (without restart)
•      To upload the files please follow these steps,
++      From Cisco Unified OS Administration page , the option Software Upgrades >> Install/Upgrade
++      For upgrading from a CD choose DVD/CD from source drop-down menu
++      For upgrading through an FTP server, choose Remote Filesystem, and in the server field, insert the IP address of the device that is running the FreeFTPd server application,
++Make sure that you upgrade without restart to keep the upgraded version in the inactive partition after the upgrade is complete, and make sure to switch version only after all nodes are upgraded.
* upgrade the call manager subscriber (without restart)
* switch version on publisher you can use the following command,
utils system switch-version
* switch version on subscriber,
utils system switch-version
UCCX and CUC should not be affected, just make sure that AXL users are not changed, and that they are compatible with the new call manager version,
if you have CUC and UCCX 8 then it is compatible.
and don't worry, the way how CUCM upgrade works,
during the upgrade call processing will not be affected, and the new version (9.1) will be saved in the inactive partition, so nothing will affect the current version, even if anything went wrong with the upgrade. the current version will NOT be affected
and for any reason or problems with the new version, you can always switch back to 8.6 with one command,
utils system switch-version
in the upgrade process, all information will be stored, you will not lose anything.
i hope this has been helpful,
Thank you
please rate all useful information

Upgrade CUCM 8.6.2 to 9.1

Hello,
We were looking into setting up CUPS so that we can deploy Jabber/Presence to our users and then discovered that CUCM 9.1 has Cisco IM & Presence built in as a service. My question is, if we upgrade to 9.1, can we leave Unity Connection at 8.6 or does that need to be upgraded as well? Also, what package needs to be downloaded to perform the upgrade? We are currently running 8.6 on a VM and I read that it is an L2 upgrade.
Thanks for your help.
Greg

No, IM&P is not built in as a service in CUCM, you do need to install and configure your IM&P server.
Yes, you can keep your CUC on that release.
Review the upgrade guides for CUCM as well as the Release Notes, all the info you need is there.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Upgrading from 8.5.1 to 9.1.2

Quick question - full details below ..
If I upgrade CUCM from 8.5.1 to 9.1.2 - will CUC & UCCX on 8.5.1 still function and communicate with CUCM in the short term ??
CUCM at 8.5.1 - System version: 8.5.1.16900-6
CUC at 8.5.1 - Version 8.5.1ES125.16900-125
UCCX at 8.5.1 - System version: 8.5.1.11004-25
Basic Call Recording - Cisco Quality Management 8.5.2.18
My Thinking is
Day1 : Upgrade CUCM to 9.1.2 (starting with the publishers)
Test
Day 2: Upgrade CUC & UCCX
Test

Looking at the compatibility matrix (and trying to make sense of it)
Sounds like I need to
Upgrade UCCX to 8.6.2
Upgrade CUC to 8.6.2
Upgrade CUCM to 8.6.2
Then
Upgrade UCCX to 9.1.2
Upgrade CUC to 9.1.2
Upgrade CUCM to 9.1.2
Upgrade WFO to 9.X
that look better ??

CUC 8.6.2 upgrade

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