CUC7.1, call handler greeting per language

Hi,
I have two languages that English and French with CUC7.1, and I realized there is differnet greeting per language type. I thought both languages using same recorded greeting but just providing different language interface.
My background is from Unity server which is required different call handler to provide two differnet language (correct me if I'm wrong). If different greeting per language selection within call handler, can I use single call handler in CUC which is different mechanism with Unity server?
My current language selection logic from main AA is,
-caller input 1=ch_english
-caller input 2=ch_french
-ch_english's language=English, following sub call hander using English interface
-ch_french's language=French, following sub call handler using French interface
If i'm using single call handler with recording each greeting per language (English & French), how to provide the language selection option to caller?
(I tried to compare to UCCX which has differnet prompt file per language selection but looks CUC is different logic)
Advise please!!!

Hi there,
You are on the right track here completely
This behaviour has changed between Unity and Unity Connection. If you are
using a "single" number to reach your AA, then the design you have is perfect.
You have to let the Callers know what their options are, just like you have done.
If you had separate English and French access numbers then you could use
Routing Rules to direct the calls to the proper greeting within a shared Call
Handler.
Here are a couple of good references from Unity/Unity Connection design
Engineer Lindborg;
https://supportforums.cisco.com/message/1189445#1189445
https://supportforums.cisco.com/message/1184534#1184534
Cheers!
Rob

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I`ve got a number 555 with system call handler configured on Unity and all call gets forwarded to VM. When I am calling to 555 from my phone everything works fine. But when I try to forward all calls from another extention, let`s say from 444 to 555, I am hiting default Unity greetings for the number 555 instead of system one.
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"I don't know how, I don't know when
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- Tom Petty

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Hello, I search previously for a solution to this problem, but have been unsuccessful. I am running Cisco Unity Connection 8.5.1.
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Company has a holiday schedule associated to "Company AA" which includes recognized holidays, and an personalized greeting recording stating they are closed for the holiday.
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Company has scheduled staff meetings throughout the year. These need to be input into the system so that on these dates/times, a different personalized greeting recording plays stating that they are closed. This needs to be a different recording than the normal Holiday greeting (so I cant just add the dates to the already existing holiday greeting).
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Hello Derek,
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1st: Create the Call Handlers:
Create a CallHandler for the Company AA
Create a CallHandler for January 1st
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Create a CallHandler for December 25th
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Create a Holiday Schedule for the Company AA CallHandler and add all the holidays here (January 1st, July 4th, and December 25th).
Create a Holiday Schedule for the January 1st CallHandler and add just the July 4th, and December 25th holidays here
Create a Holiday Schedule for the July 4th CallHandler and add just the December 25th holiday here
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Create a System Schedule for the July 4th CallHandler and associate it to the July 4th Holiday Schedule (Make it 24/7)
Create a System Schedule for the December 25th CallHandler and associate it to the December 25th Holiday Schedule (Make it 24/7)
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Company AA
Go to the Company AA CallHandler, and under Active Schedule select the Company AA System Schedule.
Setup the Closed and Standard Greetings/Transfer Rules as you wish.
Go to the Holiday Greeting and select Nothing and uncheck the Play the "Record Your Message at the Tone" Prompt options under Callers Hear.
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Check the Greeting Enabled with No End Date and Time option and save the configuration
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Go to the January 1st CallHandler, and under Active Schedule select the January 1st System Schedule.
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Notes:
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     The second
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Explanation:
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I hope you this helps you and feel free to shoot me with any questions you might have.
HTH
--espereir

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Hi Anas,
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This is a lab setup and Im doing it to learn. No customer involvement.
Setup
Analog phones - FXS Port - 2951 Router - FXS port - FXO Port - 2951 Router - CUCM 9 - UC 9
|------------PSTN Emulator-------------| |-----MGCP GW----------|
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HTH
java
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David Rojas wrote:Hello Josh,If i understand the call flow is moreless the following:PSTN-> Main Number-> Forward All -> Call Handler Alternate greeting.You have set up:Forward Routing Rule w/condition of 6000-6999 range-> Send call to: Go directly to greetings ->-Call handler w/ extension 3199 which plays Alternate Greeting.Issue: When calling number is in the 6000s range it does not match the FRR which is the first match on the list.Probing questions:1- What condition are you using: Forwarding stationg, Calling Number, Called Number? Have you changed the Field option?2- If you use a wildcard such as star (*) do you still experience the same issue?Reading the help page of the FRR:"Note that you can add multiple Calling, Dialed, Forwarding Number conditions to a single routing rule to create more complex patterns (for example, all numbers in the range 2000-3999 plus all numbers greater than 5000). When a call matches all conditions for the rule, the call is routed as specified in Send Call To. # Note : Your integration may not support this option. "3- The rule the previous fact, have you tested with a rule that matches a single number?Regards,Dâ√!d
I do not believe the Call Flow listed is how it is configured. How would I look at the Call Flow to see exactly which number it is using as the Main Number. We have a Main Number that we advertise, but I do not know if that is the number that you are referencing. 3199 is just a DN that was created and has no purpose outside of the Call Handler. It is listed as a DN in Call Manager, but there is nothing set to forward to it in Call Manager.
To follow up on your other questions:
I am using Dialed Number. I have tried using Equals 6*, as well as In 6000-6999, with the same results. It is set to Send Call To Call Handler, Go Directly to Greetings. If I change the Forwarding Rule to match one single extension, it still does not forward and goes directly to the number I called; so, if I call 6934, it goes directly to 6934.

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