CUCI Lync issue "Calls cannot be placed at this time"

Hello!
Could you please assist with the folowing?
Quite a time ago the CUCI Lync accounts were configured and working fine. I haven't touched their configuration at all since then. So now I 've got the need to use these accounts and met the error "Calls cannot be placed at this time". It happens both on CUCM 8.5.1 and CUCM 8.6.2.
The CUCI Lync is 8.6.2 but it doesnt really matter -> I tried the previous version - the issue remains the same anyway.
What could be the reason for such a thing? I'd appreciate any suggestions.
Thanks a lot!

Are you using it in soft phone mode or cti control?
If soft phone is the CSF device registered and configured with proper CSS?
Chris
Sent from Cisco Technical Support iPhone App

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We have used Oracle 10G R2 RAC + ASM on Redhat 4 (EMC cx700 Storage)
I found below errors on alert log and can't inserted, updated and deleted datas in database.
Sun May 27 01:12:34 2007
SUCCESS: diskgroup ARCH was mounted
SUCCESS: diskgroup ARCH was dismounted
SUCCESS: diskgroup ARCH was mounted
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Errors in file /oracle/product/admin/DB/udump/db3_ora_15854.trc:
ORA-00376: file 5 cannot read at this time
ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
ORA-00376: file 5 cannot be read at this time
ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
ORA-00376: file 5 cannot be read at this time
ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
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ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
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I checked and recovered data file
SQL> select name,status,file# from v$datafile where status ='RECOVER';
NAME
STATUS FILE#
+DATA/db/datafile/undotbs3.257.617849281
RECOVER 5
RMAN> run {
allocate channel t1 type 'SBT_TAPE';
allocate channel t2 type DISK;
recover datafile 5;
recover completed.
SQL> alter database datafile 5 online;
Butttttttttttttttttt:
What is going on?
I checked EMC storage, not found any disk error.
I checked alert log of ASM, no found anything.
I don't know What the problem ?
Because I had the same problem 2 days ago.
This day error on undo datafile node 3.
2 days aGo; error on undo node 4.
Please please anybody
What bug or anything wrong ?
Please introduce me
trace file:
/oracle/product/admin/DB/udump/db3_ora_15854.trc
Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production
With the Partitioning, Real Application Clusters, OLAP and Data Mining options
ORACLE_HOME = /oracle/product/10.2.0/db
System name: Linux
Node name: db03.domain
Release: 2.6.9-42.ELsmp
Version: #1 SMP Wed Jul 12 23:32:02 EDT 2006
Machine: x86_64
Instance name: DB3
Redo thread mounted by this instance: 3
Oracle process number: 65
Unix process pid: 15854, image: [email protected]
*** SERVICE NAME:(DB) 2007-05-27 01:19:11.574
*** SESSION ID:(591.62658) 2007-05-27 01:19:11.574
*** 2007-05-27 01:19:11.574
ksedmp: internal or fatal error
ORA-00376: file 5 cannot be read at this time
ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
ORA-00376: file 5 cannot be read at this time
ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
ORA-00376: file 5 cannot be read at this time
ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
ORA-00372: file 5 cannot be modified at this time
ORA-01110: data file 5: '+DATA/db/datafile/undotbs3.257.617849281'
Current SQL statement for this session:
INSERT INTO DATA_ALL VALUES (:B1 ,:B2 ,:B3 ,:B4 ,:B5 ,:B6 ,:B7 ,:B8 ,:B9 ,:B10 ,:B11 ,:B12 ,:B13 ,:B14 ,:B15 ,:B16 ,:B17 ,:B18 ,:B19 ,:B20 ,:B21 ,:B22 ,:B23 ,:B24 ,:B25 ,:B26 ,:B27 ,:B28 ,:B29 ,:B30 ,:B31 ,:B32 ,:B33 ,:B34 ,:B35 ,:B36 ,:B37 ,:B38 ,:B39 ,:B40 ,:B41 ,:B42 ,:B43 ,:B44 ,:B45 ,:B46 ,:B47 ,:B48 ,:B49 ,:B50 )
----- PL/SQL Call Stack -----
object line object
handle number name
0x21dc2b4b8 780 package body MGR.AC
0x21e4815b0 3 anonymous block
----- Call Stack Trace -----
calling call entry argument values in hex
location type point (? means dubious value)
ksedst()+31 call ksedst1() 000000000 ? 000000001 ?
7FBFFF7290 ? 7FBFFF72F0 ?
7FBFFF7230 ? 000000000 ?
ksedmp()+610 call ksedst() 000000000 ? 000000001 ?
7FBFFF7290 ? 7FBFFF72F0 ?
7FBFFF7230 ? 000000000 ?
ksupop()+3581 call ksedmp() 000000003 ? 000000001 ?
7FBFFF7290 ? 7FBFFF72F0 ?
7FBFFF7230 ? 000000000 ?
opiodr()+3899 call ksupop() 000000002 ? 000000001 ?
7FBFFF7290 ? 7FBFFF72F0 ?
7FBFFF7230 ? 000000000 ?
rpidrus()+198 call opiodr() 000000066 ? 000000006 ?
.......etc.............................
Message was edited by:
HunterX (Surachart Opun)

To me it looks like your undotbs on node3 is filled and not marking old undo as expired. Use this query to find out if it is labeling old undo as expired.
SELECT tablespace_name, status, COUNT(*) AS HOW_MANY
FROM dba_undo_extents
GROUP BY tablespace_name, status;
Another thing I noticed from your alertlog is it is only doing that on undotbs3, which I assumes is on node3.
1) try recreate undotbs on node3
2) take node3 out of service (stop nodeapps, ASM, instance and finally CRS on node3) and see if you can do DML on your database.
-Moid

SQL error 376: 'ORA-00376: file 12 cannot be read at this time

While installing Appl Patch set SAPKH70010- SAPKH70013 I received followingerror ,
SQL_fehler in der Datenbank beim Zugriff auf eine
Following is output of the dev_w0 logfile.
C SELECT TLINE, SEQNO FROM SNAPT WHERE LANGU = :A0 AND ERRID = :A1 AND TTYPE = :A2 ORDER BY SEQNO;
B ***LOG BY2=> sql error 376 performing FET dbds#1 @ 592 dbds 0592
B ***LOG BY0=> ORA-00376: file 12 cannot be read at this time
ORA-01110: data file 12: '/oracle/RTQ/sapdata2/sr3_9/sr3.data9' dbds#1 @ 592 dbds 0592
C OCI-call failed with -1=OCI_ERROR
C SQL error 376: 'ORA-00376: file 12 cannot be read at this time
C ORA-01110: data file 12: '/oracle/RTQ/sapdata2/sr3_9/sr3.data9''
C *** ERROR => Error 376 in stmt_fetch() from oci_execute_stmt(), orpc=0
http://dbsloci.c 12861
C *** ERROR => ORA-376 occurred when executing SQL stmt (parse error offset=0)
http://dbsloci.c 12880
C sc_p=0x106d644c8,no=227,idc_p=(nil),con=0,act=1,slen=95,smax=256,#vars=3,stmt=0x108563c80,table=SNAPT
C SELECT TLINE, SEQNO FROM SNAPT WHERE LANGU = :A0 AND ERRID = :A1 AND TTYPE = :A2 ORDER BY SEQNO;
C sc_p=0x106d644c8,no=227,idc_p=(nil),con=0,act=1,slen=95,smax=256,#vars=3,stmt=0x108563c80,table=SNAPT
C prep=0,lit=0,nsql=1,lobret=0,#exec=1,dbcnt=0,upsh_p=(nil),ocistmth_p=0x1085649b0
C IN : cols=3,rmax=1,xcnt=0,rpc=0,rowi=0,rtot=0,upto=4294967295,rsize=42,vmax=32,bound=1,iobuf_p=0x1070cf7d0,vda_p=0x1074f664
0
C lobs=0,lmax=0,lpcnt=0,larr=(nil),lcurr_p=(nil),rret=0
C OUT: cols=2,rmax=208,xcnt=208,rpc=0,rowi=0,rtot=0,upto=4294967295,rsize=152,vmax=32,bound=1,iobuf_p=0x1070e9f50,vda_p=0x108
565000
According this i checked file
ORA-01110: data file 12: '/oracle/RTQ/sapdata2/sr3_9/sr3.data9''
This file is in RECOVER mode.
my SAP application ECC6.9 is running.
Oracle is also running.
I do not have any oracle backup
For any transaction the system is giving following error,
"SQL_fehler in der Datenbank beim Zugriff auf eine"
Please advice.

Hi PushpaMitra,
Check below note.
Note 328785 - ORA-00376: File cannot be read at this time
Regards
Ashok

ORA-00376: file 2 cannot be read at this time

Hi,
Our SAP system is down. When checked I found PSAPUNDO tablespace needs recovery. (From SYSSMU1$ to SYSSMU10$ NEEDS RECOVERY and SYSSMU11$ to SYSSMU17$ are offline).
So I have created another tablespace PSAPUNDO2 and altered the system.
SQL >create undo tablespace PSAPUNDO2 datafile 'D:\Oracle\SOL\sapdata1\undo_2\UNDO.DATA2' size 700MB;
SQL>alter system set undo_tablespace=PSAPUNDO2 scope=spfile;
I have changed undo_management to Manual. And I have not dropped old tablespace PSAPUNDO yet,
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I gave command alter database open and opened it.
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Sun Jan 06 04:05:12 2013
Completed: ALTER DATABASE OPEN
Sun Jan 06 04:06:08 2013
Shutting down archive processes
Sun Jan 06 04:06:13 2013
ARCH shutting down
ARC2: Archival stopped
Adjusting the default value of parameter parallel_max_servers
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Sun Jan 06 04:06:29 2013
Starting ORACLE instance (normal)
Sun Jan 06 04:14:09 2013
Errors in file d:\oracle\sol\saptrace\background\sol_smon_3796.trc:
ORA-00604: error occurred at recursive SQL level 1
ORA-00376: file 2 cannot be read at this time
ORA-01110: data file 2: 'D:\ORACLE\SOL\SAPDATA1\UNDO_1\UNDO.DATA1'
Now when i give command:
show parameter undo, I got the table_space name as PSAPUNDO2.But if I give command
SQL> select segment_name,owner,tablespace_name,status from dba_rollback_segs;
I am getting PSAPUNDO as the tablespace insteadof PSAPUNDO2. PSAPUNDO tablespace needs recovery. (From SYSSMU1$ to SYSSMU10$ NEEDS RECOVERY and SYSSMU11$ to SYSSMU17$ are offline).
Also
In BRTOOLS, in show tablespace command I cannot see the new tablespace PSAPUNDO2.
Kindly suggest how to resolve this issue.

Hi,
Thanks for your reply. When I checked SAP down issue(around 6th Dec) I had exteneded the tablespace PSAPUNO and PSAPSR3 with brtools and restarted the server.
Then I checked further and found the problem was PSAPUNDO needs recovery.
Then I created another tablespace PSAPUNDO2 and altered system. (See my previous post).
Now as you told I checked alert log history to check when the problem started and found the following:
Incremental checkpoint up to RBA [0x2aad.15fb6.0], current log tail at RBA [0x2aad.15ff4.0]
Sun Dec 02 19:01:16 2012
Beginning log switch checkpoint up to RBA [0x2aae.2.10], SCN: 179359877
Thread 1 advanced to log sequence 10926
Current log# 2 seq# 10926 mem# 0: D:\ORACLE\SOL\ORIGLOGB\LOG_G12M1.DBF
Current log# 2 seq# 10926 mem# 1: C:\ORACLE\SOL\MIRRLOGB\LOG_G12M2.DBF
Sun Dec 02 19:06:21 2012
Completed checkpoint up to RBA [0x2aae.2.10], SCN: 179359877
Sun Dec 02 19:25:04 2012
Incremental checkpoint up to RBA [0x2aae.2d36.0], current log tail at RBA [0x2aae.2e11.0]
Sun Dec 02 19:30:00 2012
KCF: write/open error block=0x19 online=1
file=2 D:\ORACLE\SOL\SAPDATA1\UNDO_1\UNDO.DATA1
error=27072 txt: 'OSD-04008: WriteFile() failure, unable to write to file
O/S-Error: (OS 33) The process cannot access the file because another process has locked a portion of the file.'
Automatic datafile offline due to write error on
file 2: D:\ORACLE\SOL\SAPDATA1\UNDO_1\UNDO.DATA1
Sun Dec 02 19:30:01 2012
Errors in file d:\oracle\sol\saptrace\usertrace\sol_ora_5408.trc:
ORA-00376: file 2 cannot be read at this time
ORA-01110: data file 2: 'D:\ORACLE\SOL\SAPDATA1\UNDO_1\UNDO.DATA1'
ORA-00376: file 2 cannot be read at this time
I am not sure what caused this error: ORA-00376: file 2 cannot be read at this time
I think there is no issue with Parallel_Max_Server as I can see its entry in Alert log since 2007.
Thu Oct 25 20:48:48 2007
Adjusting the default value of parameter parallel_max_servers
from 160 to 65 due to the value of parameter processes (80)
Thu Oct 25 20:48:48 2007
Starting ORACLE instance (normal)
Will wait for your reply.
Edited by: 980149 on Jan 6, 2013 9:32 AM

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Hi, Kenny.
Thank you for visiting Apple Support Communities.
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CUCI Lync issue "Calls cannot be placed at this time"

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