CUCM 10.0 Cisco 7821 phone displays time 1 hour wrong

Some phones (in same device pool) are displaying the time incorrectly. There is only one NTP source for whole network.
Any ideas?
Rich

They were. Due to getting XML Parse Error TAC have provided a new firmware which we've applied to 'select' phones. This time issue was happening beforehand when all phones has same firmware. Network settings look correct.
I'm not convinced with these 78xx phones :(

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CME SIP issue - Cisco 7821 phone not registering

Hi
I am having issues with getting a Cisco 7821 phone to register.
Current deployment is with Cisco 6921 phones SCCP registration
SIP integration with CUE
SIP integration with Mitel system
c2951-universalk9-mz.SPA.154-3.M1.bin (CME 10.5)
In flash:
rootfs78xx.10-1-1SR1-4.sbn
kern78xx.10-1-1SR1-4.sbn
sboot78xx.10-1-1SR1-4.sbn
sip78xx.10-1-1SR1-4.loads
The 7821 phone gets IP address but fails to register. Please could somebody let me know why phone is not registering.
Configuration below (10.245.226.132 is CME address) .
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol pass-through g711ulaw
modem passthrough nse codec g711ulaw redundancy maximum-sessions 5
h323
sip
registrar server expires max 600 min 60
options-ping 90
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g729r8
voice register global
mode cme
source-address 10.245.226.132 port 5060
max-dn 30
max-pool 10
load 7821 sip78xx.10-1-1SR1-4
authenticate register
authenticate realm all
timezone 22
date-format D/M/Y
voicemail 590
tftp-path flash:
create profile sync 0061443538560005
network-locale GB
voice register dn 1
number 1010
name user1
label user1
mwi
voice register pool 1
busy-trigger-per-button 2
id mac F09E.636E.63F2
type 7821
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username 1010 password 123
codec g711ulaw
no vad
dial-peer voice 391 voip
description *** Auto Attendant ***
destination-pattern 399
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 392 voip
description *** Administration Via Telephone ***
destination-pattern 392
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 393 voip
description *** Extension Assigner ***
service ea out-bound
destination-pattern 393
session target ipv4:10.245.226.132
dial-peer voice 590 voip
description *** Voice Mail Pilot ***
destination-pattern 590
b2bua
session protocol sipv2
session target ipv4:10.245.226.131
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 1 pots
description ** Match all incoming POTS calls **
translation-profile incoming IncomingPSTNcalls
incoming called-number .
direct-inward-dial
dial-peer voice 899 voip
description Call to Mitel
translation-profile incoming Prefix9
translation-profile outgoing rem44
destination-pattern [23]..
session protocol sipv2
session target ipv4:192.168.114.2
voice-class codec 1
dtmf-relay rtp-nte
no vad
interface GigabitEthernet0/0
description *** Connection to Mitel Phone System ***
ip address 192.168.114.5 255.255.255.248
duplex auto
speed auto
interface ISM0/0
description *** Connection to Cisco Unity Express ***
ip unnumbered GigabitEthernet0/1
service-module ip address 10.245.226.131 255.255.255.128
!Application: CUE Running on ISM
service-module ip default-gateway 10.245.226.132
interface GigabitEthernet0/1
description *** Connection to IP Phone LAN ***
ip address 10.245.226.132 255.255.255.128
duplex auto
speed auto
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
ip route 0.0.0.0 0.0.0.0 10.245.226.129
ip route 10.245.226.131 255.255.2
tftp-server flash:apps37sccp.1-4-4-0.bin
tftp-server flash:sip78xx.10-1-1SR1-4.loads
tftp-server flash:rootfs78xx.10-1-1SR1-4.sbn
tftp-server flash:sboot78xx.10-1-1SR1-4.sbn
sip-ua
mwi-server ipv4:10.245.226.131 expires 3600 port 5060 transport udp
registrar ipv4:10.245.226.132 expires 600
gatekeeper
shutdown
telephony-service
authentication credential cmeadmin c4p1ta2012
xml user xmladmin password xmladmin 15
extension-assigner tag-type provision-tag
max-ephones 104
max-dn 299
ip source-address 10.245.226.132 port 2000
auto assign 101 to 105
no service directed-pickup
timeouts interdigit 5
system message CFGS
url services http://10.245.226.131/voiceview/common/login.do
url authentication http://10.245.226.132/CCMCIP/authenticate.asp
cnf-file location flash:
cnf-file perphone
load 7931 SCCP31.9-2-1S
load 6921 SCCP69xx.9-2-1-0
time-zone 22
date-format dd-mm-yy
voicemail 590
max-conferences 8 gain -6
call-forward pattern .T
moh enable-g711 "music-on-hold.au"
web admin system name cmeadmin secret 5 $1$QmIK$46fDKVSudMxzI2bRp/Ef7/
time-webedit
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 298
number 598...
mwi on
ephone-dn 299
number 599...
mwi off

Page 7 of the following link recommends that you use option 150 with the Cisco 7800 series phones and use option 66 if you cannot use option 150
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/admin_guide/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0_chapter_01.pdf
Dynamic Host Configuration Protocol (DHCP)
DHCP dynamically allocates and assigns an IP address to network devices.
DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.
DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.
Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the "Dynamic Host Configuration Protocol" chapter and the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide.
Note
If you cannot use option 150, you may try using DHCP option 66.

Cisco 7821 IP Phone not registered in CUCM 9.1.2

Dear all,
We have CUCM 9.1.2.11900-12 and we have uploaded this device package: cmterm-devicepack9.1.2.12028-1.cop.sgn and reboot cluster
But the Cisco 7821 IP phone not registered in CUCM
can some one advise me?
Thanks and best regards,
Tan

Hi
Can you please share the output for show version active from CUCM.
Please check the following thread as well:
https://supportforums.cisco.com/discussion/12030206/adding-7800-phones-cucm-8691

Cisco 7821/7841/7861 - Missing Softkeys while phone is On-Hook

Hey all,
We just deployed over 300 Cisco 7821 IP Phones in our cluster over the weekend. Most (not all) of our users are reporting that the softkeys are missing and that looks to be the case. I have reset the phone, manually set the Softkey template to Standard User. Not sure what else to try. Any ideas?
Firmware version: sip78xx.10-1-1SR1-4
CUCM Version: 9.1.2.11900-12
Thanks,
John

Figured it out. It turns out that if the "Disable Speakerphone" checkbox is checked in the Phone Configuration page, this will remove the Softkey options on the display.
I reported to this to TAC and they said that this normally greys out the softkeys but not removes them. So it appears to be a bug. Will report Bug ID once I have it.

Schedule time to shut down cisco IP phones

Dear All,
i would like to ask if there is any way to schedule time on CUCM 7 allowing us to shut down cisco ip phones during week ends, and which cisco ip phone models that support this feature.
regards

Hassan,
I'm no phone guy but if you want to POWER OFF the phones outside office hours there are serious implications to consider.
If your phones have PCs connected to them, there's a large chance that when the phones go off, the PCs will not be able to reach the network (because VoIP phones do not have bypass functionality).
Another thing is in an emergency, no one can make outgoing/incoming calls.
If this is what you want then you could try EnergyWise if you don't have acess to your CUCM services. Let's say you want to power off your phones at midnight and power up by 5am the next morning (weekdays):
!Globalenergywise domain security shared-secret energywise importance 60! Time Rangetime-range ONabsolute start 05:00 01 March 2013periodic weekday 5:00 to 23:59time-range OFFabsolute start 00:00 01 March 2013periodic weekday 0:0 to 5:00! Interfaceinterface GigabitEthernet0/1energywise level 10 recurrence importance 70 time-range ONenergywise level 0 recurrence importance 70 time-range OFFenergywise importance 60

Cisco IP Phone 7945-G or 7965-G screen goes blank randomly with SCCP firmware 9.2(3) on CUCM 8.6(2a)

Hello everybody,
I have the following situation:
A WAN VoIP network, with centralized call processing model (central site and few branches)
Cisco IP Phones 7945-G and 7965-G running SCCP
Cisco Unified Communications Manager 8.6(2a)
SCCP firmware Release 9.2(3) for the above mentioned hardware models
The problem that occurs randomly is that either when the firmware was SCCP firmware Release 9.2(1), or it was upgraded to SCCP firmware Release 9.2(3), approximately 5 Cisco IP Phones, the screen goes blank, the phone being still operational (but difficult to operate in such circumstances), and the problem persists until it is disconnected from PoE, and re-connected.
Please if possible, any solution to this problem is much appreciated.
Thank you in advance.
Radu

Hello again,
In addition to what I already mentioned, I would like to detail a few aspects, in order to be more specific with this behavior:
-          From the total number of Cisco IP phones which is less than 1000, this behavior happened randomly, within 1 month and 3 weeks
-          Actually, it was a total number of 8 Cisco IP phones whose display went off, 4 being located in Headquarters, and from the other 4, 3 were in the same Branch, and 1 in another Branch
-          Also, 7 IP phones are connected in non-Cisco switches with PoE, and 1 IP Phone was power supplied from AC adapter
-          initially, all existing IP phones had firmware Release 9.2(1) for 7945G and 7965G, and the mentioned behavior happened with 4 IP phones
-          then, for all IP phones, it were upgraded to firmware Release 9.2(3) for 7945G and 7965G, but problem re-appeared with other 4 IP phones
The only solution that solved the issue for each IP phone was to disconnect the power from the IP phones.
I hope that you might help me on how to get solving this problem, and I am looking forward for any useful idea or solution.
Many thanks in advance.
Regards,
Radu

Cisco IP Phone 8945 not present in cucm version: 7.1.5

I am trying to add a Cisco ip phone type 8945 to a CUCM version version: 7.1.5.33900-10
The phone type 8945 does not show up in the drop down window in my Callmanger.
I am trying to find out if i need to add the new firmware for 8945 and the device package ? or only the firmware will do the job ?
Suley

Hi Souley,
When you are trying to add a new model/device type you will need
to use the Device Pack
Like the latest for 7.1.5
cmterm-devicepack7.1.5.36121-2.cop.sgn
From;
http://www.cisco.com/web/software/282074299/102827/cmterm-devicepack-7_1_5_36121-2_Readme.pdf
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

My phone displays "Network search". Current time and date. When the SIM is inserted and when there is no sim

My phone displays "Network search". Current time and date. When the SIM is inserted and when there is no sim.

Hi, AlexKot.
Thank you for visiting Apple Support Communities.
It sounds like you are experiencing an issue with your iPhone searching for service. If you have not resolved this issue, I would recommend trying the troubleshooting steps in the article below.
If you see No Service or Searching in the status bar of your iPhone or iPad
http://support.apple.com/kb/ts4429
Cheers,
Jason H.

Phone only displays 24-hour time after 1.1.3 update

Is anyone else having the problem that their phone only displays 24-hour time when it wakes up but is still locked? I have it set to 12-hour time and that works properly when the phone is unlocked but while locked, it only shows 24-hour time. Anyone have any thoughts?

reset the iPhone, hold the home button and sleep button till you see the Apple logo, sounds like a simple software glitch

My phone displays "Network search". Current time and date. When sim sim svtavlena and when there is no

My phone displays "Network search". Current time and date. When sim sim svtavlena and when there is no.
Мой айффон постоянно пишет поиск сети, даже если достать сим карту. Дата и время тоят правильно, сброс сети я пробовал, не помогает.

Hi, AlexKot.
Thank you for visiting Apple Support Communities.
It sounds like you are experiencing an issue with your iPhone searching for service. If you have not resolved this issue, I would recommend trying the troubleshooting steps in the article below.
If you see No Service or Searching in the status bar of your iPhone or iPad
http://support.apple.com/kb/ts4429
Cheers,
Jason H.

Cisco 7941G phones will not boot up after factory reset.

Cisco 7941G phones will not boot up after factory reset.
The following happens.
1. Speaker light lit (Green)
2. Phone displays a firmware upgrade page (see attachment) for a few minutes. (Doesn't seems to be upgrading, but it "saids" upgrading)
3. Saw Cisco logo with a Java Powered page.
4. The whole thing loops again and again...
I think the reason why the phone isn't booting up is because the phone needs to know where to find the configuration/firmware files from a tftp server. I do have a TFTP server, but normally I need to go in settings to change the alternative tftp server, but the thing is that now I can't even press the settings button...
Please help.

How many phones were reset and upgrading at one time? What is the setting of the TFTP Maximum Serving Count (Advanced TFTP Service Parm) on each of the TFTP servers?
Sounds like too many devices trying to use TFTP at once.

No ringback from cisco ip phones to alcatel Phones

I have a CUCM 7.1.3 integrated with a Alcatel OXO PBX and when a try to place a call from cisco IP-Phones registered on CUCM to phones on PBX, I have no ringback,but when a place a call from cisco IP-Phones registered on CUCM to PSTN using PBX as it has a PRI line to the local PSTN, I dont have that issue.
The voice gateway connects to PBX using a PRI(E1) running MGCP and QSIG.
interface Serial 3/1:15
no ip address
encapsulation hdlc
isdn switch-type primary-qsig
isdn timer T310 120000
isdn protocol-emulate network
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable

You can configure COS values for the Cisco IP Phones so that the voice packets from Cisco IP phone are given more priority over the data packets from the PCs/Hosts. But the same might not be configurable for non Cisco IP Phone. I am not very sure of this. Other than that I guess, you can have all QoS features.

Integration with Cisco IP Phones

Possible to integrate Lync to Cisco IP Phones?

Depends on what you mean by integrate. You cannot directly register Cisco phones with Lync, but you have the following options:
Create a SIP trunk (or trunk through a gateway) and connect CUCM to Lync and then you would be able to call back and forth
If you want to repurpose Cisco phones to use with Lync then you can use a third party product from AudioCodes (SPS -
http://www.audiocodes.com/sps ) or NET (SmartSIP -
http://www.net.com/Pages/Product.aspx?pgid=229 )
Tim Harrington | MVP: Lync | MCITP: EMA 2007/2010, Lync 2010, MCTS: OCS | Blog:
http://HowDoUC.blogspot.com | Twitter:
@twharrington

Unable to transfer a second incoming call from my Cisco IP Phone 7940

1) A call comes into reception (call A).
2) The receptionist answers the call A / Client A.
3) While the receptionist is talking with the client (A), the screen displays the options 'Transfer' etc until then she can transfer the call.
4) Then comes a second call, the call 'B', and then 'transfer' softkey disappear displays options 'Answer' . At that time the receptionist can not transfer the call 'A' until she answers the call B.
She couldn't transfer calls until she answers all incoming calls

duplicate
https://supportforums.cisco.com/discussion/12255956/unable-transfer-second-incoming-call-my-cisco-ip-phone-7940

Cisco UC500 : Phone lock facility

Dear All,
       Can somebody help me on this feature immediately?
My customer wants to lock cisco ip phone. they have ( 7945 & 6921). They aren't intrested to user after hours block pattern feature.(exeption pin) option which is call blocking feature
They themself want to lock their phones with username & password or with pin whenver they want which is available in Panasonic & Avaya..
They are even ready to replace with 7940G or 7960G or 7970 phoes as well..
Does cisco has this facility ?   Please suggest me something on this as soon as possible.

     I used extersion mobilty feature as well. But the problem is when I use extersion mobilty option on the phone 7945 it promts for username & password.
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     Then when I go to extension mobilty again it gives me a option "log off" ? If I say yes then the phone restart and comes back to its normal position how it was working before.
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Will this be possible on Extension mobility ?     Please give me ur valuable comments..
Thanks for your support again !!!!!!!

CUCM 10.0 Cisco 7821 phone displays time 1 hour wrong

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