CUCM 10.5 IPPS Speeddial ip phone services application

After upgrading to CUCM 10.5 my speeddial phone sevice broke. So after fussing with the free phone service in the cisco sdk, and others from Myvoipsource(a good source) I've finally kludged a simple JSP page to do it. It only edits the 1st 6 entries, but that's easy to change. This is a very simple app that uses AXL and soap, so please forgive my poor programming skills.
Installation:
Install Java sdk(jre 7), then apache tomcat(v 7). Make a directory under webapps, like Speedial, than copy over the sd.txt file and rename it to sd.jsp into it. Should work without further imports. If you are using self-signed certs on CUCM you will have to import them into the java default keystore, instuctions here:
http://www.chrissearle.org/2007/10/25/Adding_self-signed_https_certificates_to_java_keystore/
This is based on the kstearns source but modified to be completely self contianed, so you don't need the cisco sdk, or any jar files or classes, etc.
Now just make a phone service with the following url:
http://yourserver:8080/speeddial/sd.jsp?name=#DEVICENAME#
Hope this helps

revised script attached. Program had issues with spaces in the label, and on 8851 phones exiting was a pain. added URLEncoding to label variable in main form url reference, and changed softkey:Exit to Init:Services in the update XML.

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IP Phone Service SDK Yellow Pages url error

I am trying out the sample ip phone services applications in the IP phone service SDK, the standalone ones seem to work fine, but most of the ones that connect to the internet such as the Yellow Pages Application and the Weather application give errors ranging from 404 page not found to service URl Error errors once it tries to access the internet. It seems that the last url that the service tries to access over the internet is invalid/outdated, etc. Does anyone have any recomendations or a fixed copy of these apps that actually work that they can share? I downloaded the latest 4.1.1 SDK, of which the only services that access the internet that seem to work are the Cisco Stock ticker and stock quotes. The others all seem to be really buggy. Anyone have any thoughts?

Hi David,
What firmware are you using? Do you have 8945s on the other sites? I found a bug, but I'm not sure it applies to your description:
CSCty58000 Bug Details
8945 freezes when directories is pressed
Symptom:
8945 freezes when directories button is pressed.
Conditions:
This issue happens when the phone load is 9.2.3 and the directories URL doesn't contain port number.
Workaround:
Please use http://X.X.X.X:8080/ccmip/xmldirectory.jsp for the directories
URL instead of http://X.X.X.X/ccmip/xmldirectory.jsp
You can try upgrading to firmware 9.3(1)
Regards,
Tere.

Phone Service disconnected over VPN

Hello,
I'm using Version 9.2.1 (147214) of Jabber for OS X and I'm using a VPN to connect to my work network with AnyConnect Secure Mobility Client.
My issue is that Phone Services are disconnected while the Voicemail and Meeting Accounts are functioning as expected.
My server settings are configured automatically, and I'm using the same saved credentials that work when I'm at the office.
Any ideas?
- Ken

This issue is fixed.
Once I changed the automatic configuration of the CCMCIP from an IP address to the hostname that my CUCM uses, my phone service registered across the VPN.

IP Phone Service - Weather

Hello. I'm looking for help in deploying weather as a service for our VoIP environment. We've got CUCM 6.01. An as easy as possible explanation would be greatly appreciated! Thank you!

First of all you need to find a web server that runs IIS. Then you put it somewhere on the server and need to figure out how you can access the asp page, e.g.
http://myserver/somepath/weather.asp
Then you create an ip phone service with that url according to this guide: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/6_0/english/programming/guide/xsi60adm.html
The guide also includes instructions on how to subscribe the service for a phone.
Naturally you need to verify that the weather service that ships with the ip phone sdk still works.. afaik those have been deprecated years ago because the underlying services that were used have changed.

InformaCast "SoftKey" Phone Services on Cisco phones

I am doing a BE6K for a customer with CUCM 9.1.2 and InformaCast 8.3. Everything is working as far as DialCast, paging, and notifications. I do want to add a softkey to the phone that allows them to control InformaCast. I believe I need to setup something in the Phone Services page but not sure where I can find the proper URL to enter..
Anyone have any luck with this?

I am testing with an android device, and I had to add a "digest user" on the BOT device in order for this to work. Phone services are now connected.

No phone service

I am a customer who receives your internet for 34.99 and lifeline landline service.
I chose lifeline service for the landline rather than my lifeline cell as I was told I can only have 1 according to the Govt.regulations. I was also told I had to have the land line to keep your internet on. So I chose to have the landline than the safe link govt. issued cell phone.
Did you know your competitors do not need a land line to access the internet so I’m wondering if this is true or needed.
Now here is my frustrating issue,for a while I have been having very bad interrupted internet load and speed for the last few months. Been told to just shut off and on and I had someone come to my house on one occasion last month who left for 3 hours and I had to call Verizon to find the worker and dispatch. They located him and her so I got a call back from them and finally was told to just plug my internet back on, and that was it. It worked for a little while. Then off and on again.
But since the 14th of July to my knowledge I have had no PHONE service now. NONE. No One can reach me either. I honestly find this unnaceptable, Verizon. I pay my bills on time and would like to just get answers and some service . I have been patient up to this point . I am also a customer who does not mind to pay more if it mean more better service.
I have made numerous calls ,been disconnected after long wait times, bounced from one person to another ,a number of times people came to my house and my building to fix the problem.
On a number of times I have dealt with inconsistencies like dates made when they actually come a day EARLY when I am not there. I also have made appointments and also been told they don’t need to come to my house anymore so when I am not there they come another day and say an excuse that I wasn’t home when I was told I didn’t need to be since the issue is not in my house and told it is supposedly in 1 of the boxes downstairs.
I have had other situations where someone comes out to the building downstairs a number of times and says they fixed it and I go home to make a call and the phone goes dead and the problem starts all over again.
The last time someone came out Tuesday the 29th of July (and I was sure to be home that Monday also in case they came a day before as they are known to do so) ; they told me that no none is downstairs to open the door to another box my building super seems to be in charge of and needs a key.
Shouldn’t Verizon keep such keys ???
Now I nor anyone can reach the building super so that leaves me still with no service as a women approaching elderly age of 60 years.I have no home phone in case of emergencies and my internet wifi not working properly and overages on my cell phone piling up when I use the internet on my cell and they are restricting data due to over the limit. What am I to do now with you guys??
I WAS told by your company I need this phone line to keep my( slow) internet on. I get only2 mbps in my area and still cant get Fios in my building where there are people in my block who I was told have already .
I have spoken to your competitor Time Warner and they say they don’t even need to get in a box and they do everything through a modem if this is true I might need to go to another company.
I feel like Verizon is like the old ages.Why? Is there not anything your company can do to progress this situation at this point? I thought you guys where the leading company. I will try other means of getting this complaint out if you guys do not handle this or if I am contacting the wrong dept here and or do not get a reply ( not an automated or outourced either please.)
Please direct me to who can as I will keep looking. The better buisness bureau fcc news can be somewhere to go if you guys cant honestly help me in which i really hope you can. I also know that if it was you guys going through all this runaround you would be just as frustrated as i am .
I am a dissapointed customer .

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Jabber for iPhone & iPad too long to connect to "Phone Services"

Hello,
Has anybody ever experienced delay issues with Jabber for iPhone and/or iPad to connect to "Phone Services"?
In my case, the service does connect but it can take about 1 minute. Some times it can be faster but some others it can take a while to make the service available.
Regards,

You've hit the nail on the head with your last sentence, though to me a month (and then another) to wait for a new line is nothing - I am on my fifth order with BT. They lost the first three, then tried charging me an arm and a leg in excess charges for the fourth. I am trying again, this time with a total package to see if they are a bit more useful when they actually know I'm not going to switch to another provider - fingers crossed.
If they do come back with massive excess charges again though this time I've done my homework. I now know the measurements between my property and the pole as well as the BT price list they use to calculate the charges. I've also worked out a cheaper route than the one they were suggesting - Ofcom say they should offer the cheapest route and the opportunity for the customer to do some of their own work but with me they didn't do either. They also didn't consider that we don't have reliable mobile signal here. They also didn't provide me with any details of how they'd come to that figure and just demanded it. I've had lots of advice from DEFRA, the Department for Business, Innopvation and Skills, Ofcom and ex-Openreach planners and should be able to get a line under the USO. I have a horrible feeling that I've done all this homework now though and they'll just come out and do it without demanding the excess, but if they do I am at least ready this time.

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

No phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right. There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone service, now bogus email from Verizon

We haven't had phone service for over a week and now received a bogus email that would like me to believe it is from Verizon saying there was a problem processing my payment. Does Verizon want to know about this email and how would I contact them regarding it? It is very hard to find information on website other than very general information. Thanks
Solved!
Go to Solution.

Try this link>> https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T. When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

If your phone service is disconnected, it's not your number any more.
If you "just got AT&T", how can it be disconnected?

If phone service is disconnected can the iphone still connect to internet through wifi?

If I close my phone account with a particular phone service because I no longer need my personal phone, will my Iphone still work like an ipod in that it can still get to the internet through WIFI? Or general what functions will the piece of equipment still have? For example, will apps still work?

Hey there
you do not net a sim card to use the iphone all you need the sim for is for activation.
I must state you do not need a sim to use your wifi

Jabber 9.5 phone service not registering over VPN

TCT devices register fine over Any Connect VPN until I upgraded to 9.5!
After upgrade IM/P and Voice Mail services connect successfully over VPN but phone service indicates it fails to get configuration from server.
Everything works locally. Any ideas what might have changed with 9.5 release that would impact ASA config!

We've come across this issue also except ours is different we can't even login. Just says username or password is invalid.
Works ok on corporate wifi
Does not work on anyconnect over internet wifi.
Does not work on anyconnect over 3G cellular data network.
I can see it connects to the TFTP server pulls the XML files down connects to each CUP server in HA but both return wrong username and password.
-- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] **************************************************************** -- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
I've opened a support call with our vendor.

Phone Service

My in-laws are moving from the eastern part of Virginia up to the northern part of Virginia. They are currently renting a house. Now, is there a way of forwarding there calls to their cell phones and having the service in the rental house turned off? They have had this number for over 30 years, bussiness calls, family, and of course those sale calls (just joking) they need to have access to. They are willing to contnue paying for phone service so they can forward all calls, but I think it is not a good idea to leave the service on in a rental house if you are not living in it. Please help me in order to help them.
{edited for privacy}
Solved!
Go to Solution.

Welcome to the forums. You're talking to other customers here. If you want a response from Verizon you need to call or chat with them.
I've never heard of any offering from Verizon that allows you to keep a phone number active without an associated phone line. I sincerely doubt they can do this for you. If they can, it's most likely a very costly business service.
A better option is to port the phone number to a VoIP service such as Vonage or OOMA. With these services, you install a device that connects to your broadband Internet and then plug your phone(s) into it. Regardless of where it's installed it will use the same phone number. This will give you a very similar experience as a regular phone line. Just pick up a phone and call. Some VoIP providers also allow app based calling so you can access your phone number while on the move. There are monthly fees with these providers that vary with the subscribed services.
Another option is Google Voice. They will charge you a fee to port the number. No equipment is associated with Google Voice; it is purely network (cloud) based. You setup Google Voice to forward incoming calls to any real phone you want. It could be land line, cell phone or another VoIP provider. Outgoing calls can be placed through an app on a smartphone, tablet or computer. It's a different experience than a traditional phone line. There is no monthly fee.
If you do decide to port the number, under no circumstances should you place any service orders with Verizon. This includes a cancellation order. Any pending orders will delay or prevent the number port. Porting can take several weeks, so it is best to get started on it well in advance of your plans to vacate the old property. I'd say two months to be safe.
Good Luck.
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Phone service in multiple states

I am setting up 2 branch offices in another state. Each office is relatively small, with about 10 users in each. I would like to know the best way to provide phone service to these users. Each site has a VPN back to us for their data but are on their own phone system. We would like to deploy Cisco phones to these offices that we can manage. We use Cisco Call Manager 8.6 at our HQ. My concerns are how to handle local calls and 911 emergency services. Currently we have several PRIs through AT&T. Can AT&T read the calling party number and route the call to the appropriate PSAP regardless of which state the call originates from or what path it took to get to the PSTN? Same thing with local calls. Will it still be a local call if it has to go through another state before it reaches the PSTN? I've considered setting up Call Manager Express at these sites to get around these issues and I would appreciate any hardware recommendations for these sites.

As far as i know PRIs will not be able to route calls based on ANI and route it to the PSAP but I *think* there is a SIP service that ATT provides that does this. Else you might have to look at putting a small router with 1 or 2 analog lines just for 911 (and SRST if needed). A 2901V/K9 bundle with FXO ports should help you with this.

CUCM 10.5 IPPS Speeddial ip phone services application

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