CUCM 8.6.2 alternative ringtones

I have a number of 7940 and 7960 phones and they are failing to pick up the alternative ringtones that are available on the tftp server. I have checked the Ringlist.xml and the DistinctiveRingList.xml file and they are both pointing to the correct .raw files. In researching this issue I keep reading that these phone when running in SCCP should be able to locate either a .cnf or .cnf.xml file of the format SEP<mac address>.cnf or .cnf.xml and I'm unable to locate these on the tftp server (CUCM primary).
The only ringtone available on the phones is drums1 and drums2. The CUCM has been recently upgraded to 8.6.2 but I'm not sure of the previous version. Should I be able to see the .cnf files on the tftp server or should the phones at least be creating one? I feel that due to the fact the the phone is not able to create the .cnf file may be the reason that the ringlist.xml is not being read and the .raw files are not available to the users. I'm probably just missing something simple so if anyone can assist I would be very greatful.
Thanks
Scott

Thanks for that, I didn't read your response correctly. I'm still stuck as to why the phones are not able to see the additional ringtones that are available. From what I have been able to find, during the tftp process there is an address setup that tells the phone where to find these additional tones, but for the life of me I can't work out where in the boot process a file or directory is loaded that tells the phone where to find the ringtones. As I mentioned before, all the extensions for this site were imported into the CUCM via BAT during a system upgrade.
Any Ideas will be appreciated
Thanks
Scott

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My question is, how can i add all .raw stored in the TFTP File Management of CUCM to all ip phones?
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Message was edited by: jia10

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state 7975's but you never know
CSCtq86175 - User settings and call history may be lost for 7975 phone if it is reset
Description
Symptom:User settings and call histories may be lost for 7975 phone if it is reset or if firmware is upgraded. User settings includes attributes such as phone background image, ring tone etc. Call history includes missed calls, received calls, placed calls.
Conditions:Two scenarios could lead to the problem:(1) Firmware upgradeor(2) Phone resetFor both the above scenarios, the problem occurs extremely intermittently.
Workaround:There is no known workaround.
Details
1st Found-in:                          (1)
9.1(1)
More
Less
Status:
Fixed
Last Modified:
Feb 20,2012
Known Affected Versions:
More
Less
Fixed-in:                          (3)
9.2(3)TH1.4, 9.2(3), 9.2(1)ES5
More
Less
Product:
Cisco Unified IP Phone 7900 Series
Platform:
Dependent
Severity:
3 - moderate
Customer Reported:                          (4)
Cheers!
Rob

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Hi and welcome to the forums,
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CUCM 8.6.2 alternative ringtones

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