CUCM 8.6.2 Cant view call history on certain Phones

Have 3 specific user's who cannot view any call history wha so ever, Cant find much in relation to this issue via the web, Thy are the only one's experiencing the issue on the system. I have reset the phone to no avail. also rebuilt the phone from scratch in CM. having no luck figuring it out.
any help or idea I can try                  

Hi Jason,
The phone stays in upgrading....
We need to fix this first.
Fix the issues related to DHCP & TFTP on the switch to which the phone is connected so that the phone can get the config from the DHCP server.
Sample DHCP config on switch:
ip dhcp pool dhcpconf
network A.S.D.W 255.255.255.0
default-router A.S.D.1
option 150 ip A.S.D.X ----->TFTP server of CUCM
lease infinite
ip address dhcp
Interface config:
interface FastEthernet0/1
switchport voice vlan 1
spanning-tree portfast
Check the routing issues between phone and CUCM TFTP server.
Upgrade the phone to the latest firmware and check if you have any issues.
Note: Do not disconnect the phone while the firmware is upgrading.
Regards,
Tirtha

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