CUCM 8.6.2 to 9.1.2 Upgrade fails
I am trying to complete an upgrade of CUCM 8.6.2 to 9.1.2 however the upgrade fails at the very end - I have attempted this 4 times in various different ways from using SFTP to local media I get the following error;
HWModel=7835I3
CPUCount=1
CPUType= Intel(R) Xeon(R) CPU E5504 @ 2.00GHz
CPUSpeed=2000
MEMSize=4096
BIOSVer=IBMCorp. -[D6E150CUS-1.11]- 02/08/2011
ObjectId=1.3.6.1.4.1.9.1.585
OSVersion=UCOS 5.0.0.0-2
SerialNumber= ********
VendorOID=1.3.6.1.4.1.2]|<LVL::Info>
05/17/2014 13:54:49 upgrade_install.sh|Cleaning up download...|<LVL::Info>
05/17/2014 13:54:49 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
05/17/2014 13:54:49 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>
05/17/2014 13:54:51 upgrade_install.sh|Removing /common/download/9.1.2.10000-28>
05/17/2014 13:54:51 upgrade_install.sh|Started auditd...|<LVL::Info>
05/17/2014 13:54:52 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
05/17/2014 13:54:52 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::>
05/17/2014 13:54:52 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
05/17/2014 13:54:52 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000>
05/17/2014 13:55:02 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade>
05/17/2014 13:55:02 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
05/17/2014 13:55:02 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock >
05/17/2014 13:55:02 upgrade_install.sh|is_upgrade_in_progress: Already locked b>
05/17/2014 13:55:02 upgrade_install.sh|release_upgrade_lock: Releasing lock (pi>
Installation of UCSInstall_UCOS_9.1.2.10000-28.sgn.iso failed
An unknown error occurred while accessing the upgrade file.
A system reboot is required when the upgrade process completes or is canceled. .
I have previously used this ISO for other clients without an issue and have checked the MD5 is correct
Has anyone else experienced this issue?
Thanks,
Richard
We have got this resolved, after raising a case with TAC they identified that we were hitting the following bug;
CSCub53409
The detail on the bug is very limited but in our case it was caused by an issue with the numbering plan, GBNB 1.1(21) - we upgraded to the latest version 1.1(29) and the upgrade has now completed.
Similar Messages
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Hello,
I have to do an upgrade of a 3-node cluster CUCM 5.1.3d (5.1.3.5000-3) to 8.6.2. Hardware will remain the same. The servers support 8.6.2.
I have two questions:
- The upgrade path that I've chosen is: 5.1.3d (5.1.3.5000-3) -> 6.1.4a (6.1.4.2000-2) -> 8.6.2a (8.6.2.20000-2). I have already downloaded the upgrade images from Cisco site, but what concerns me is this paragraph from the 6.1.4a upgrade release notes:
Caution
Use the ISO files that are mentioned in the
“Upgrading to Unified CM Release 6.1(4a) by Using the UCSInstall File” section on page 5 for upgrades from 6.1(1x) and later.
Upgrading to Unified CM 6.1(4a) from Unified CM 4.x and 5.x
Product Upgrade Tool (PUT) orthe PUT for registered customers only to obtain a media kit and license or purchase the upgrade from Cisco Sales.
Is this really the case? Will i not be able to upgrade from 5.1 to 6.1.4a using this media?
- I have an idea for "optimizing" the upgrade procedure. Because the standard approach would be to execute two separate upgrade procedures for 3 servers, this could take a lot of time. I was thinking of doing this:
1. Take a backup of the current CUCM 5.1.3d
2. Install CUCM 5.1.3d on a virtual machine and restore the backup
3. Upgrade the VM to 6.1.4a
4. Upgrade the VM to 8.6.2a
5. Take a backup of the VM CUCM 8.6.2a
6. Take one of the subscribers and do a clean install of a Publisher CUCM 8.6.2a (same hostname, IP, etc as the real publisher)
7. Restore the backup from the VM to the new publisher
8. Reseat the license on the new publisher
9. Switch the old publisher with the new one and let all phones upgrade and re-register
10. Reinstall the other 2 nodes as subscribers to the new 8.6.2a cluster.
This is much easier to me because i can execute all updates in a non-production environment with zero risk. Only when everything is verified working will an actual migration take place. Then installing two subscribers is peace of cake and can be done even in business hours.
Any ideas what could go wrong?I am facing a serious issue on this upgrade.
I did a DRS backup on the original cluster 5.1(3d)
Then do a install on a staging MCS-7816 (4GB RAM) of 5.1(3c).
Then upgrade it to 5.1(3d).
Then restore the DRS backup.
So far so good everything goes smooth.
From now on i have two options for upgrade: To 6.1(2) or To 7.1(5)
Both of them fail after 1 hour or something with those errors:
02/06/2013 19:34:57 CCMInstall|(CAPTURE) installFull rc[1]|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) installdb Failure [-i] 1|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) Stop DBMS|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) su -c 'if [ -f /usr/local/cm/db/informix/local/ids.env ]; then source /usr/local/cm/db/informix/local/ids.env l2; fi ; onmode -yck' - informix|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) cm-dbl-install [1]|
02/06/2013 19:34:57 CCMInstall|Internal Error, File:instMain.c:1354, Function: handlePhase(), Failed to exec command: "/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot /partB /usr/local/cm/script/6.1.2.1000-13/cm-dbl-install L2 PostInstall 6.1.2.1000-13 5.1.3.5000-3 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt"|
02/06/2013 19:34:57 appmanager.sh|CCMInstall --upgrade ERROR|
02/06/2013 19:34:57 upgrade_manager.sh|Applications upgrade failed|
02/06/2013 19:34:57 upgrade_install.sh|Cleaning up download...| 02/06/2013 19:34:57 CCMInstall|(CAPTURE) installFull rc[1]|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) installdb Failure [-i] 1|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) Stop DBMS|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) su -c 'if [ -f /usr/local/cm/db/informix/local/ids.env ]; then source /usr/local/cm/db/informix/local/ids.env l2; fi ; onmode -yck' - informix|
02/06/2013 19:34:57 CCMInstall|(CAPTURE) cm-dbl-install [1]|
02/06/2013 19:34:57 CCMInstall|Internal Error, File:instMain.c:1354, Function: handlePhase(), Failed to exec command: "/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot /partB /usr/local/cm/script/6.1.2.1000-13/cm-dbl-install L2 PostInstall 6.1.2.1000-13 5.1.3.5000-3 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt"|
02/06/2013 19:34:57 appmanager.sh|CCMInstall --upgrade ERROR|
02/06/2013 19:34:57 upgrade_manager.sh|Applications upgrade failed|
02/06/2013 19:34:57 upgrade_install.sh|Cleaning up download...|
Does somebody have a clue what we can do? -
Hello Support Community,
i have a strange problem:
after upgrading my cucm and unity connection from 9.1 to 10.5(1) enctrypted calls are no more working.
situation 1: CUCM is down, Subscriber is up: Encrypted call to Unity Connection work correctly
situation 2: CUCM is up: Encrypted Calls to Unity Connection not working.
i get the following Info in the log for the Connection Conversion Manager:
19:35:21.053 |15865,,,MiuGeneral,25,Invalid Certificate: Received Certificate -----BEGIN CERTIFICATE-----
MIID8zCCAtugAwIBAgIQc/fBdUz1Zdh4CXhcPqGVuDANBgkqhkiG9w0BAQsFADBw
MQswCQYDVQQGEwJERTELMAkGA1UEChMCSVQxGzAZBgNVBAsTEkhlbGxnYXRlIFRl
XD0oD9d5MQ==
-----END CERTIFICATE-----
doesn't match with stored Certificate: -----BEGIN CERTIFICATE-----
MIIC2DCCAkGgAwIBAgIIJWCm4bSdt+kwDQYJKoZIhvcNAQEFBQAw
-----END CERTIFICATE-----
so where does Unity Connection cache this certificate and how can i delete/replace it?
the cert shown in the logs is the one from cucm: ("CallManager"), i recreated it through cucm os administration, now i see the same error message on unity connection for the new recreated certificate.Actually It doesn't. It says he's on a MacBook. I don't know all the different types of Macs. I was having a ton of problems with iChat. I opened DMZ to my computer, knocked down all firewalls etc and left everything exposed, still with bad results. A few weeks ago my power supply went out on my D-Link. I bought a linksys. Since I'd left all firewalls off I figured it couldn't be the router. I power cycled everything n the netork, still no luck. Today I bought a universal Power supply and started up my D-Link Router. Everything worked perfectly. My wifes computer - a laptop running Tiger worked fine with the Linksys and did my machine before the Leopard upgrade. Now that I've got the D-Link online everythings working.
Message was edited by: graphico
Message was edited by: graphico -
CUCM 7.1.5 to 9.1.2 Upgrade issue
Hello all,
I am running into an issue where I receive the error "No valid upgrade options were found" when I attempt to initiate an in-place direct upgrade from CUCM version 7.1.5.3000-1 to version 9.1.2.1000-28 using SFTP.
I have verified I am using the correct SFTP directory and even used another folder containing valid .cop files. When using this folder I see the .cop files, but not the 9.1.2 upgrade file so I know the server is hitting the correct directory.
I have loaded “ciscocm.refresh_upgrade_v1.2.cop” file before the upgrade.
The upgrade file I am attempting to use is “Bootable_UCSInstall_UCOS_9.1.2.10000-28.sgn.iso”.
Do I possibly need to download the non-bootable version to perform an upgrade via SFTP?
Thanks in advance for any assistance!Hi Robert,
Just fyi.. Why are you not doing direct upgrade. Details are in below link. Your current release and traget release both support direct upgrade procedure.
https://supportforums.cisco.com/docs/DOC-35163#comment-20432
Regards
Ronak Patel
Rate all helpful post by clicking stars below the answer. -
CUCM 8.5.1 to 8.6.2 Upgrade Software Version license is missing.
We upgraded a demo system which was running CUCM 8.5 to Version 8.6.2 as a dry run before installing our actual 8.6.2 servers and we can no longer register phones. The GUI tells us " Software Version license is missing. Service will not start. Please upload SW Feature license file.
The Licence Unit Report shows 150 Units Authorized and 26 in use for the Phone License Feature - Status shows Demo. It also shows 3 Units Authorized and 1 in use for the CCM Node License Feature - Status also shows "Demo". The Software License Version has no SW Version info and its status shows "MISSING".
We would sure like to be comfortable with the process before diving in head first.
Anyone have any ideas?
Thanks,
BrianHi Brian,
It looks like you may be hitting this bug;
CSCtr77210 - Feature demo-license is removed after minor upgrade to 8.6
✓Save To My Bug Watch
Description
Symptom:When doing a minor upgrade to CUCM 8.6 the demo license still works, however the feature demo-license does not work anymore. It shows as "Missing".
Conditions:Minor upgrade to CUCM 8.6
Workaround:
Request new demo licenses
Details
First Found in:
More
Less
Status:
Open
Last Modified:
Apr 02,2012
Known Affected Versions:
More
Less
Fixed in:
More
Less
Product:
Cisco Unified Communications Manager (CallManager)
Platform:
Dependent
Severity:
4 - minor
Cheers!
Rob
"Everything is broken" - Bob Dylan -
CUCM 9.1.2.12901-3 VMWare Tools Upgrade Never Ends
Hi,
I recently upgraded to 9.1.2.12901-3 and after, when I attempted to upgrade VMware Tools, the VMware Tools upgrade never ended and fails.
Is there some documentation on this out there somewhere?
Thanks,
JoeyHi Joey.
You are probably falling into this bug CSCus40939
The only workaround suggested is to reboot the VM or upgrade CUCM to a later release.
HTH
Regards
Carlo -
Problem in upgrading from CUCM 8.5.1 to CUCM 8.6.2
Unable to upgarde cucm 8.5 to 8.6 ,
installed referesh upgrade cop file . tried on SFTP and using local DVD same below error displayed . Any one have any solution please share .
Installation Status
File
UCSInstall_UCOS_8.6.2.21900-5.sgn.iso
Start Time
Mon Dec 10 14:31:47 GST 2013
Status
Error encountered: An unknown error occurred while accessing the upgrade file.
12/10/2013 13:44:37 file_list.sh|Starting file_list.sh|<LVL::Info>
12/10/2013 13:44:37 file_list.sh|Parse argument method=remote_sftp|<LVL::Debug>
12/10/2013 13:44:37 file_list.sh|Parse argument source_dir=/|<LVL::Debug>
12/10/2013 13:44:37 file_list.sh|Parse argument dest_file=/var/log/install/downloaded_versions|<LVL::Debug>
12/10/2013 13:44:37 file_list.sh|Parse argument remote_host=10.2.102.68|<LVL::Debug>
12/10/2013 13:44:37 file_list.sh|Parse argument user_name=cisco|<LVL::Debug>
12/10/2013 13:44:37 file_list.sh|Process remote SFTP request|<LVL::Info>
12/10/2013 13:44:37 file_list.sh|Calling SFTP command with metering off|<LVL::Debug>
12/10/2013 13:44:38 file_list.sh|SFTP command complete (0)|<LVL::Debug>
12/10/2013 13:44:38 file_list.sh|List file (pre-filtered):|<LVL::Debug>
12/10/2013 13:44:38 file_list.sh|(CAPTURE) UCSInstall_UCOS_8.6.2.21900-5.sgn.iso|<LVL::Debug>
12/10/2013 13:44:38 file_list.sh|(CAPTURE) ciscocm.refresh_upgrade_v1.1.cop.sgn|<LVL::Debug>
12/10/2013 13:44:38 file_list.sh|/opt/cisco/install/bin/filter file=/var/log/install/downloaded_versions|<LVL::Debug>
12/10/2013 13:44:38 filter|Parse argument file=/var/log/install/downloaded_versions|<LVL::Debug>
12/10/2013 13:44:38 filter|No patch type specified. Optional.|<LVL::Debug>
12/10/2013 13:44:38 filter|No upgrade mode specifed. Optional.|<LVL::Debug>
12/10/2013 13:44:43 filter|Processing filter candidate names|<LVL::Debug>
12/10/2013 13:44:43 filter|Process "UCSInstall_UCOS_8.6.2.21900-5.sgn.iso"|<LVL::Debug>
12/10/2013 13:44:43 filter| Match against patch pattern (UCSInstall_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:43 filter| Match against patch pattern (UCSInstall_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:43 filter| Match against patch pattern (UCSInstall_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
12/10/2013 13:44:43 filter|INorOUT=IN UCSInstall_UCOS_8.6.2.21900-5.sgn.iso: Filter passed.|<LVL::Debug>
12/10/2013 13:44:43 filter|Process "ciscocm.refresh_upgrade_v1.1.cop.sgn"|<LVL::Debug>
12/10/2013 13:44:43 filter| Match against patch pattern (UCSInstall_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:43 filter| Match against patch pattern (UCSInstall_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:43 filter| Match against patch pattern Signed Standard upgrade patch file (UCSInstall_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
12/10/2013 13:44:43 filter| Match against patch pattern (UCSInstall_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against es pattern (UCSInstall_UCOS_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against es pattern (UCSInstall_UCOS_UNRST_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against es pattern (UCSInstall_UCOS_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against es pattern (UCSInstall_UCOS_UNRST_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against su pattern (UCSInstall_UCOS_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against su pattern (UCSInstall_UCOS_UNRST_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against su pattern (UCSInstall_UCOS_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against su pattern (UCSInstall_UCOS_UNRST_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (dp-ffr.[1-9]-[0-9]-[0-9]+.*.cop)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (dp-ffr.[1-9]-[0-9]-[0-9]+.*.cop.sgn)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (cm-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (cm-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (po-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (po-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (cmterm-devicepack[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (cmterm-devicepack[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (cmterm-.*\.cop)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (cmterm-.*\.cop\.sgn)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (uc-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (uc-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
12/10/2013 13:44:44 filter| Match against cop pattern (uc-friendly-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
12/10/2013 13:44:45 filter| Match against cop pattern (uc-friendly-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
12/10/2013 13:44:45 filter| Match against cop pattern (ciscocm..*.cop)|<LVL::Debug>
12/10/2013 13:44:45 filter| Match against cop pattern (ciscocm..*.cop.sgn)|<LVL::Debug>
12/10/2013 13:44:45 filter|INorOUT=IN ciscocm.refresh_upgrade_v1.1.cop.sgn: Filter passed.|<LVL::Debug>
12/10/2013 13:44:45 file_list.sh|List file (post-filtered):|<LVL::Debug>
12/10/2013 13:44:45 file_list.sh|(CAPTURE) <?xml version="1.0" encoding="UTF-8"?>|<LVL::Debug>
12/10/2013 13:44:45 file_list.sh|(CAPTURE) <InstallList>|<LVL::Debug>
12/10/2013 13:44:45 file_list.sh|(CAPTURE) <InstallItem type="patch" secure-file="UCSInstall_UCOS_8.6.2.21900-5.sgn.iso" version="8.6.2.21900-5" file="UCSInstall_UCOS_8.6.2.21900-5.sgn.iso" reboot="no" signed="yes"/>|<LVL::Debug>
12/10/2013 13:44:45 file_list.sh|(CAPTURE) <InstallItem type="cop" secure-file="ciscocm.refresh_upgrade_v1.1.cop.sgn" version="0.0.0.0-0" file="ciscocm.refresh_upgrade_v1.1.cop" reboot="no" signed="yes"/>|<LVL::Debug>
12/10/2013 13:44:45 file_list.sh|(CAPTURE) </InstallList>|<LVL::Debug>
12/10/2013 13:44:45 file_list.sh|success|<LVL::Info>
12/10/2013 13:44:45 file_list.sh|file_list.sh complete (rc=0)|<LVL::Info>
12/10/2013 13:44:53 upgrade_validate_file.sh|Starting upgrade_validate_file.sh|<LVL::Info>
12/10/2013 13:44:53 upgrade_validate_file.sh|Parse argument method=remote_sftp|<LVL::Debug>
12/10/2013 13:44:53 upgrade_validate_file.sh|Parse argument source_dir=/|<LVL::Debug>
12/10/2013 13:44:53 upgrade_validate_file.sh|Parse argument file_name=UCSInstall_UCOS_8.6.2.21900-5.sgn.iso|<LVL::Debug>
12/10/2013 13:44:53 upgrade_validate_file.sh|Parse argument remote_host=10.2.102.68|<LVL::Debug>
12/10/2013 13:44:53 upgrade_validate_file.sh|Parse argument user_name=cisco|<LVL::Debug>
12/10/2013 13:44:53 upgrade_validate_file.sh|Parse argument file_type=patch|<LVL::Debug>
12/10/2013 13:44:53 upgrade_validate_file.sh|Parse argument file_signed=yes|<LVL::Debug>
12/10/2013 13:44:53 upgrade_validate_file.sh|Process remote SFTP request|<LVL::Info>
12/10/2013 13:44:53 upgrade_validate_file.sh|Get //UCSInstall_UCOS_8.6.2.21900-5.sgn.iso size via sftp|<LVL::Debug>
12/10/2013 13:44:54 upgrade_validate_file.sh|Size of file obtained from sftp is 4793341952|<LVL::Debug>
12/10/2013 13:44:54 upgrade_validate_file.sh|Total space needed is 9586683904|<LVL::Debug>
12/10/2013 13:44:54 upgrade_validate_file.sh|Check free space|<LVL::Info>
12/10/2013 13:44:54 upgrade_validate_file.sh|There is enough space on device to proceed.|<LVL::Info>
12/10/2013 13:44:54 upgrade_validate_file.sh|(CAPTURE) Free space : 25916985344|<LVL::Debug>
12/10/2013 13:44:54 upgrade_validate_file.sh|(CAPTURE) Space needed : 19827077120|<LVL::Debug>
12/10/2013 13:44:54 upgrade_validate_file.sh|Remote SFTP request complete (0)|<LVL::Info>
12/10/2013 13:44:54 upgrade_validate_file.sh|success|<LVL::Info>
12/10/2013 13:44:54 upgrade_validate_file.sh|upgrade_validate_file.sh complete (rc=0)|<LVL::Info>
12/10/2013 13:44:54 upgrade_validate_file.sh|Unmount DVD|<LVL::Info>
12/10/2013 13:44:57 upgrade_get_file.sh|Starting upgrade_get_file.sh|<LVL::Info>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument method=remote_sftp|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument source_dir=/|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument file_name=UCSInstall_UCOS_8.6.2.21900-5.sgn.iso|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument dest_dir=/common/download/|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument remote_host=10.2.102.68|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument user_name=cisco|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument version=8.6.2.21900-5|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument file_type=patch|<LVL::Debug>
12/10/2013 13:44:57 upgrade_get_file.sh|Parse argument file_signed=yes|<LVL::Debug>
12/10/2013 13:45:08 upgrade_get_file.sh|Process remote SFTP request|<LVL::Info>
12/10/2013 13:45:08 upgrade_get_file.sh|source_dir=/, dest_file=/common/download//UCSInstall_UCOS_8.6.2.21900-5.sgn.iso, file_name=UCSInstall_UCOS_8.6.2.21900-5.sgn.iso|<LVL::Debug>
12/10/2013 13:45:08 upgrade_get_file.sh|Starting SFTP|<LVL::Debug>
12/10/2013 14:29:34 upgrade_get_file.sh|Mount /common/download//UCSInstall_UCOS_8.6.2.21900-5.sgn.iso on /mnt/source|<LVL::Info>
12/10/2013 14:29:34 upgrade_get_file.sh|Download of iso file RTMTStart|<LVL::Notice>
12/10/2013 14:29:34 upgrade_get_file.sh|Create md5 "/common/download/UCSInstall_UCOS_8.6.2.21900-5.sgn.iso.md5"|<LVL::Info>
12/10/2013 14:30:49 upgrade_get_file.sh|MD5(/common/download/UCSInstall_UCOS_8.6.2.21900-5.sgn.iso)= e8:da:df:9a:3a:61:ee:27:4d:c5:4f:7b:77:78:bc:f1|<LVL::Debug>
12/10/2013 14:30:49 upgrade_get_file.sh|Create md5 complete|<LVL::Info>
12/10/2013 14:30:49 upgrade_get_file.sh|Authenticate file "/common/download/8.6.2.21900-5/checksum_file.sgn"|<LVL::Info>
12/10/2013 14:30:49 upgrade_get_file.sh|File authentication complete|<LVL::Debug>
12/10/2013 14:30:49 upgrade_get_file.sh|authenticating ISO name, filename=UCSInstall_UCOS_8.6.2.21900-5.sgn.iso, isoname=UCSInstall_UCOS_8.6.2.21900-5.sgn.iso|<LVL::Debug>
12/10/2013 14:30:49 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice>
12/10/2013 14:30:49 upgrade_get_file.sh|Checking for preflight script|<LVL::Debug>
12/10/2013 14:30:49 upgrade_get_file.sh|Executing preflight script: /mnt/source/Cisco/install/bin/preflight isolocation=/mnt/source|<LVL::Info>
12/10/2013 14:30:49 preflight|Starting preflight|<LVL::Info>
12/10/2013 14:30:49 preflight|Validate preflight data|<LVL::Info>
12/10/2013 14:30:49 preflight|Preflight data validation complete|<LVL::Info>
12/10/2013 14:30:49 preflight|Determine upgrade type|<LVL::Info>
12/10/2013 14:30:50 preflight|Active RH version = 4AS|<LVL::Debug>
12/10/2013 14:30:50 preflight|New os version(xml) = 5Server|<LVL::Debug>
12/10/2013 14:30:50 preflight|HW model = VMware|<LVL::Debug>
12/10/2013 14:30:50 preflight|Upgrade type = RU|<LVL::Debug>
12/10/2013 14:30:50 preflight|Obtain product type|<LVL::Info>
12/10/2013 14:30:53 preflight|Obtained product type CallManager|<LVL::Info>
12/10/2013 14:30:53 preflight|Processing preflight install mode|<LVL::Info>
12/10/2013 14:30:53 preflight|Set preflight cancel utility|<LVL::Info>
12/10/2013 14:30:53 preflight|Execute install preflight commands for CallManager:RU from /mnt/source/Cisco/install/preflight.xml|<LVL::Info>
12/10/2013 14:30:53 preflight|Found 10 preflight commands to execute|<LVL::Debug>
12/10/2013 14:30:53 preflight|Execute preflight command (1/10): mkdir -p /common/preflight/CM/RU|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:53 preflight|Execute preflight command (2/10): cp -f /usr/local/platform/conf/dynamicConfig.xml /common/preflight/CM/RU/dynamicConfig.xml|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 1|<LVL::Debug>
12/10/2013 14:30:53 preflight|(CAPTURE) cp: cannot stat `/usr/local/platform/conf/dynamicConfig.xml': No such file or directory|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command did not complete (1). Continuing command processing...|<LVL::Warn>
12/10/2013 14:30:53 preflight|Execute preflight command (3/10): cp -f /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/dynamic.jsp /common/preflight/CM/RU/dynamic.jsp|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 1|<LVL::Debug>
12/10/2013 14:30:53 preflight|(CAPTURE) cp: cannot stat `/usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/dynamic.jsp': No such file or directory|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command did not complete (1). Continuing command processing...|<LVL::Warn>
12/10/2013 14:30:53 preflight|Execute preflight command (4/10): cp -f /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/install-confirm-content.jsp /common/preflight/CM/RU/install-confirm-content.jsp|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:53 preflight|Execute preflight command (5/10): cp -f /mnt/source/Cisco/install/dynamicConfig_RU.xml /usr/local/platform/conf/dynamicConfig.xml|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:53 preflight|Execute preflight command (6/10): mkdir -p /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:53 preflight|Execute preflight command (7/10): cp -f /mnt/source/Cisco/install/dynamic_RU.jsp /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/dynamic.jsp|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:53 preflight|Execute preflight command (8/10): cp -f /mnt/source/Cisco/install/install-confirm-content_RU.jsp /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/install-confirm-content.jsp|<LVL::Debug>
12/10/2013 14:30:53 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:53 preflight|Execute preflight command (9/10): /mnt/source/Cisco/install/bin/tempDynamic.preflight /mnt/source/Cisco/install/dynamic_RU.jsp dynamic.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:53 starting tempDynamic.preflight...|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:53 Source dir/file = /mnt/source/Cisco/install/dynamic_RU.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:53 Destination file name = dynamic.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Copying /mnt/source/Cisco/install/dynamic_RU.jsp to /usr/local/thirdparty/jakarta-tomcat/temp/1-cmplatform/WEB-INF/pages/install/dynamic.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 added/replaced /usr/local/thirdparty/jakarta-tomcat/temp/1-cmplatform/WEB-INF/pages/install/dynamic.jsp successfully|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Copying /mnt/source/Cisco/install/dynamic_RU.jsp to /usr/local/thirdparty/jakarta-tomcat/temp/2-cmplatform/WEB-INF/pages/install/dynamic.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 added/replaced /usr/local/thirdparty/jakarta-tomcat/temp/2-cmplatform/WEB-INF/pages/install/dynamic.jsp successfully|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Copying /mnt/source/Cisco/install/dynamic_RU.jsp to /usr/local/thirdparty/jakarta-tomcat/temp/4-cmplatform/WEB-INF/pages/install/dynamic.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 added/replaced /usr/local/thirdparty/jakarta-tomcat/temp/4-cmplatform/WEB-INF/pages/install/dynamic.jsp successfully|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 ... tempDynamic.preflight completed|<LVL::Debug>
12/10/2013 14:30:54 preflight|Execute preflight command (10/10): /mnt/source/Cisco/install/bin/tempDynamic.preflight /mnt/source/Cisco/install/install-confirm-content_RU.jsp install-confirm-content.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|Preflight command returns 0|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 starting tempDynamic.preflight...|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Source dir/file = /mnt/source/Cisco/install/install-confirm-content_RU.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Destination file name = install-confirm-content.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Copying /mnt/source/Cisco/install/install-confirm-content_RU.jsp to /usr/local/thirdparty/jakarta-tomcat/temp/1-cmplatform/WEB-INF/pages/install/install-confirm-content.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 added/replaced /usr/local/thirdparty/jakarta-tomcat/temp/1-cmplatform/WEB-INF/pages/install/install-confirm-content.jsp successfully|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Copying /mnt/source/Cisco/install/install-confirm-content_RU.jsp to /usr/local/thirdparty/jakarta-tomcat/temp/2-cmplatform/WEB-INF/pages/install/install-confirm-content.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 added/replaced /usr/local/thirdparty/jakarta-tomcat/temp/2-cmplatform/WEB-INF/pages/install/install-confirm-content.jsp successfully|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 Copying /mnt/source/Cisco/install/install-confirm-content_RU.jsp to /usr/local/thirdparty/jakarta-tomcat/temp/4-cmplatform/WEB-INF/pages/install/install-confirm-content.jsp|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 added/replaced /usr/local/thirdparty/jakarta-tomcat/temp/4-cmplatform/WEB-INF/pages/install/install-confirm-content.jsp successfully|<LVL::Debug>
12/10/2013 14:30:54 preflight|(CAPTURE) 12/10/2013 14:30:54 ... tempDynamic.preflight completed|<LVL::Debug>
12/10/2013 14:30:54 preflight|Exiting with result 0|<LVL::Info>
12/10/2013 14:30:54 upgrade_get_file.sh|preflight rc=0|<LVL::Debug>
12/10/2013 14:30:54 upgrade_get_file.sh|Preflight completed successfully|<LVL::Info>
12/10/2013 14:30:56 upgrade_get_file.sh|success|<LVL::Info>
12/10/2013 14:30:56 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info>
12/30/2014 14:31:49 sd_cancelInstall.sh|Canceling active side processes
12/30/2014 14:31:49 sd_cancelInstall.sh|Canceling active side processes done
12/30/2014 14:31:49 sd_cancelInstall.sh|Canceling inactive side processes
12/30/2014 14:31:50 sd_cancelInstall.sh|Canceling inactive side processes done
12/10/2013 14:31:55 upgrade_install.sh|Starting Upgrade -- upgrade_install.sh|<LVL::Info>
12/10/2013 14:31:55 upgrade_install.sh|Parse argument version=8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:31:55 upgrade_install.sh|Parse argument dest_dir=/common/download/|<LVL::Debug>
12/10/2013 14:31:55 upgrade_install.sh|Parse argument work_dir=/var/log/install|<LVL::Debug>
12/10/2013 14:31:59 upgrade_install.sh|/usr/local/platform/bin/startcsa status|<LVL::Debug>
12/10/2013 14:31:59 upgrade_install.sh|CSA Status = 0|<LVL::Debug>
12/10/2013 14:31:59 upgrade_install.sh|(CAPTURE) Cisco Security Agent is running with pid 23124|<LVL::Debug>
12/10/2013 14:31:59 upgrade_install.sh|CSA Status = 0|<LVL::Debug>
12/10/2013 14:31:59 upgrade_install.sh|/etc/init.d/ciscosec stop|<LVL::Debug>
12/10/2013 14:32:14 upgrade_install.sh|(CAPTURE) Stopping ciscosec: [ OK ]|<LVL::Debug>
12/10/2013 14:32:14 upgrade_install.sh|Upgrade the system|<LVL::Info>
12/10/2013 14:32:14 upgrade_install.sh|Copy /mnt/source/Cisco/base_scripts/upgrade_manager.sh to /common/download/8.6.2.21900-5/upgrade_manager.sh|<LVL::Info>
12/10/2013 14:32:14 upgrade_install.sh|Copy /mnt/source/Cisco/base_scripts/upgrade_manager.sh to /common/download/8.6.2.21900-5/upgrade_manager.sh complete|<LVL::Info>
12/10/2013 14:32:14 upgrade_install.sh|Start upgrade manager|<LVL::Info>
12/10/2013 14:32:14 upgrade_install.sh|/common/download/8.6.2.21900-5/upgrade_manager.sh type=upgrade basepath=/common/download/8.6.2.21900-5 file_name= logfile=/var/log/install/install_log_2013-12-30.13.44.35.log resultfile=/var/log/install/upgrade-results.xml work_dir=/var/log/install intf_file=/common/download/8.6.2.21900-5/upgrade_manager.xml|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Cleanup data from a prior upgrade attempt|<LVL::Info>
12/10/2013 14:32:14 upgrade_manager.sh|Removing any /grub/boot/grub/grub.conf.recovery|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Invalidate upgrade partition|<LVL::Info>
12/10/2013 14:32:14 upgrade_manager.sh|Clean up rpm any stale __db. files in rpmdb on the to side|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Removing any master RPM from /partB|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Removing any /partB/etc/opt/cisco/install.conf|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Invalidate any product configuration file|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Parse argument type=upgrade|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Parse argument basepath=/common/download/8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Parse argument file_name=|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Parse argument logfile=/var/log/install/install_log_2013-12-30.13.44.35.log|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Parse argument resultfile=/var/log/install/upgrade-results.xml|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Parse argument work_dir=/var/log/install|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Parse argument intf_file=/common/download/8.6.2.21900-5/upgrade_manager.xml|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|upgrade_type="upgrade"|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|L2 upgrade|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Initialize install support functions|<LVL::Info>
12/10/2013 14:32:14 upgrade_manager.sh|Calling "source /mnt/source/Cisco/install/bin/install_func"|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Initialize install support functions complete|<LVL::Info>
12/10/2013 14:32:14 upgrade_manager.sh|Check for Refresh Upgrade|<LVL::Info>
12/10/2013 14:32:14 upgrade_manager.sh|Check if /mnt/source/upgradeConfig.xml exists|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Checking RedHat release version (4AS, 5Server)|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Initiate Refresh Upgrade|<LVL::Info>
12/10/2013 14:32:14 upgrade_manager.sh|Copy /mnt/source/Cisco/install/bin/refresh_upgrade to /common/download/8.6.2.21900-5/refresh_upgrade|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Check that /common/download/8.6.2.21900-5/refresh_upgrade exists and is executable|<LVL::Debug>
12/10/2013 14:32:14 upgrade_manager.sh|Calling exec /common/download/8.6.2.21900-5/refresh_upgrade type=upgrade basepath=/common/download/8.6.2.21900-5 file_name= logfile=/var/log/install/install_log_2013-12-30.13.44.35.log resultfile=/var/log/install/upgrade-results.xml work_dir=/var/log/install intf_file=/common/download/8.6.2.21900-5/upgrade_manager.xml|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Parse argument type=upgrade|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Parse argument basepath=/common/download/8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Parse argument file_name=|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Parse argument logfile=/var/log/install/install_log_2013-12-30.13.44.35.log|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Parse argument resultfile=/var/log/install/upgrade-results.xml|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Parse argument work_dir=/var/log/install|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Parse argument intf_file=/common/download/8.6.2.21900-5/upgrade_manager.xml|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|No 'to' version specified. Extracting it from base path.|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|NEW_VERSION updated to 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:32:14 refresh_upgrade|Refresh Upgrade Starting|<LVL::Info>
12/10/2013 14:32:14 refresh_upgrade|IOWAIT monitor starting|<LVL::Info>
12/10/2013 14:32:14 refresh_upgrade|Checksum the upgrade source on /mnt/source|<LVL::Info>
12/10/2013 14:32:14 refresh_upgrade|Calling sha1sum -c /common/download/8.6.2.21900-5/checksum_file|<LVL::Debug>
12/10/2013 14:34:14 refresh_upgrade|Checksum complete|<LVL::Info>
12/10/2013 14:34:14 refresh_upgrade|Initialize staging area|<LVL::Info>
12/10/2013 14:34:14 refresh_upgrade|Initialize globals for hard drive|<LVL::Debug>
12/10/2013 14:34:14 refresh_upgrade|Calling rm -rf /common/refresh_upgrade /common/component|<LVL::Debug>
12/10/2013 14:34:23 refresh_upgrade|Copy /mnt/source to /common/refresh_upgrade|<LVL::Info>
12/10/2013 14:34:23 refresh_upgrade|Execute find /mnt/source and cpio to /common/refresh_upgrade. This may take several minutes.|<LVL::Debug>
12/10/2013 14:37:31 refresh_upgrade|Copy source files to staging area complete|<LVL::Info>
12/10/2013 14:37:31 refresh_upgrade|Initialize staging area complete|<LVL::Info>
12/10/2013 14:37:31 refresh_upgrade|Prepare Refresh Upgrade support directory|<LVL::Info>
12/10/2013 14:37:31 refresh_upgrade|Make /common/mnt/product_img mount point|<LVL::Info>
12/10/2013 14:37:32 refresh_upgrade|Calling umount /common/mnt/product_img|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Setup support directories|<LVL::Info>
12/10/2013 14:37:33 refresh_upgrade|Calling rm -rf /common/download/8.6.2.21900-5/Cisco|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling mkdir -p /common/download/8.6.2.21900-5/Cisco|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Create /common/cisco link to /common/download/8.6.2.21900-5/Cisco|<LVL::Info>
12/10/2013 14:37:33 refresh_upgrade|Calling rm -rf /common/cisco|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling ln -s /common/download/8.6.2.21900-5/Cisco /common/cisco|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Copy files from /common/refresh_upgrade/images/product.img to /common/download/8.6.2.21900-5/Cisco|<LVL::Info>
12/10/2013 14:37:33 refresh_upgrade|Calling mount /common/refresh_upgrade/images/product.img /common/mnt/product_img -o loop|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/iproduct.sh /common/download/8.6.2.21900-5/Cisco/bin/iproduct.sh|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/ihardware.sh /common/download/8.6.2.21900-5/Cisco/bin/ihardware.sh|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/ihistory.sh /common/download/8.6.2.21900-5/Cisco/bin/ihistory.sh|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/xproduct.sh /common/download/8.6.2.21900-5/Cisco/bin/xproduct.sh|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/xcomponent.sh /common/download/8.6.2.21900-5/Cisco/bin/xcomponent.sh|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/xplatformconfig.sh /common/download/8.6.2.21900-5/Cisco/bin/xplatformconfig.sh|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/install_emailer /common/download/8.6.2.21900-5/Cisco/bin/install_emailer|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling cp -rf /common/mnt/product_img/bin/component_install /common/download/8.6.2.21900-5/Cisco/bin/component_install|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Calling umount /common/mnt/product_img|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|Setup install information in /common/download/8.6.2.21900-5/Cisco|<LVL::Info>
12/10/2013 14:37:33 refresh_upgrade|Calling ln -s /common/refresh_upgrade/Cisco/install /common/download/8.6.2.21900-5/Cisco/install|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/usr/local/platform/conf/platformConfig.xml]|<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:33 refresh_upgrade|(CAPTURE) |<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|Setting up cisco specific enviroment|<LVL::Info>
12/10/2013 14:37:36 refresh_upgrade|PATH=/common/download/8.6.2.21900-5/Cisco/bin:/usr/local/sbin:/sbin:/usr/sbin:/bin:/usr/bin:/usr/X11R6/bin:/sbin:/home/sftpuser:/root/.security|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|LD_LIBRARY_PATH=/common/download/8.6.2.21900-5/Cisco/lib:/opt/cisco/install/lib:|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|PYTHONPATH=/common/download/8.6.2.21900-5/Cisco/python:/usr/local/cm/lib:/usr/local/cm/lib:/usr/local/cm/lib:|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|CISCO_INSTALL_CONF_PATH=/common/download/8.6.2.21900-5/Cisco/install/conf|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|CISCO_INSTALL_BIN_PATH=/common/download/8.6.2.21900-5/Cisco/bin /opt/cisco/install/bin /usr/local/bin/base_scripts|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|CISCO_PLATFORMCONF_PATH=/common/cisco /usr/local/platform/conf|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|CISCO_INSTALL_LIB_PATH=/usr/local/bin/base_scripts|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|Set logging globals for upgrade|<LVL::Info>
12/10/2013 14:37:36 refresh_upgrade|Before: ILOG_CONTEXT="Upgrade", ILOG_FILE="/var/log/install/install_log_2013-12-30.13.44.35.log", ILOG_RESULTS_FILE="/var/log/install/upgrade-results.xml"|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|After: ILOG_CONTEXT="Upgrade", ILOG_FILE="/common/log/install/install_log_2013-12-30.13.44.35.log", ILOG_RESULTS_FILE="/common/log/install/upgrade-results.xml"|<LVL::Debug>
12/10/2013 14:37:36 refresh_upgrade|Initialize APIs|<LVL::Info>
12/10/2013 14:37:36 refresh_upgrade|Initializing the product API|<LVL::Info>
12/10/2013 14:37:37 refresh_upgrade|Initializing the hardware API|<LVL::Info>
12/10/2013 14:37:38 ServerApiManager|INITIALIZE: sam_legacy_mode_init=1|<LVL::Debug>
12/10/2013 14:37:46 ServerApiManager|INITIALIZE: sam_hssi_mode_init=0|<LVL::Debug>
12/10/2013 14:37:46 refresh_upgrade|Initializing the history log API|<LVL::Info>
12/10/2013 14:37:46 refresh_upgrade|Initializing the xplatformconfig API|<LVL::Info>
12/10/2013 14:37:46 refresh_upgrade|Initializing the xproduct API|<LVL::Info>
12/10/2013 14:37:46 refresh_upgrade|Initialize setup functions|<LVL::Info>
12/10/2013 14:37:46 refresh_upgrade|Calling "source /common/download/8.6.2.21900-5/Cisco/install/setup/utils.sh"|<LVL::Debug>
12/10/2013 14:37:46 refresh_upgrade|Initialize setup functions complete|<LVL::Info>
12/10/2013 14:37:46 refresh_upgrade|Getting deployment ID from active side|<LVL::Info>
12/10/2013 14:37:46 refresh_upgrade|Copy /usr/local/platform/conf/platformConfig.xml to /common/cisco/platformConfig.xml|<LVL::Info>
12/10/2013 14:37:46 refresh_upgrade|Calling "cp /usr/local/platform/conf/platformConfig.xml /common/cisco/platformConfig.xml"|<LVL::Debug>
12/10/2013 14:37:48 refresh_upgrade|Check if the upgrade is allowed|<LVL::Info>
12/10/2013 14:37:48 refresh_upgrade|Validate hardware for the upgrade|<LVL::Info>
12/10/2013 14:37:48 refresh_upgrade|Hardware is supported for the upgrade|<LVL::Info>
12/10/2013 14:37:50 refresh_upgrade|Validate hardware for "callmanager" deployment|<LVL::Info>
12/10/2013 14:37:50 refresh_upgrade|Hardware is supported for "callmanager" deployment|<LVL::Info>
12/10/2013 14:37:50 refresh_upgrade|Validate from version 8.5.1.10000-26|<LVL::Info>
12/10/2013 14:37:50 refresh_upgrade|Upgrade from 8.5.1.10000-26 allowed|<LVL::Info>
12/10/2013 14:37:50 refresh_upgrade|Validate free space for the upgrade|<LVL::Info>
12/10/2013 14:37:50 refresh_upgrade|(CAPTURE) Free space: 26040668160, Needed space: 15014745300|<LVL::Debug>
12/10/2013 14:37:50 refresh_upgrade|Free space validation complete|<LVL::Info>
12/10/2013 14:37:50 refresh_upgrade|Run component export scripts|<LVL::Debug>
12/10/2013 14:37:50 component_install|Initializing xproduct.sh API|<LVL::Debug>
12/10/2013 14:37:50 component_install|Initializing xcomponent.sh API|<LVL::Debug>
12/10/2013 14:37:50 component_install|Initializing xplatformconfig.sh API|<LVL::Debug>
12/10/2013 14:37:50 component_install|Parse argument export|<LVL::Debug>
12/10/2013 14:37:50 component_install|Parse argument mode=refresh-upgrade|<LVL::Debug>
12/10/2013 14:37:50 component_install|Parse argument install_root=/common/refresh_upgrade/Cisco|<LVL::Debug>
12/10/2013 14:37:50 component_install|Parse argument data_root=/common|<LVL::Debug>
12/10/2013 14:37:50 component_install|Run component export scripts, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:50 component_install|Initialize product data, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:50 component_install|Initialize "to" side product version|<LVL::Info>
12/10/2013 14:37:50 component_install|Access "to" side API|<LVL::Debug>
12/10/2013 14:37:50 component_install|Got version 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:37:50 component_install|Initialize "to" side product version complete|<LVL::Info>
12/10/2013 14:37:50 component_install|Initialize "from" side product version|<LVL::Info>
12/10/2013 14:37:50 component_install|Access "from" side API|<LVL::Debug>
12/10/2013 14:37:50 component_install|Got version 8.5.1.10000-26|<LVL::Debug>
12/10/2013 14:37:50 component_install|Initialize "from" side product version complete|<LVL::Info>
12/10/2013 14:37:50 component_install|Initialize product data complete|<LVL::Info>
12/10/2013 14:37:50 component_install|Initialize component data, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:50 component_install|Initialize ucos "to" side version|<LVL::Info>
12/10/2013 14:37:50 component_install|Access "to" side API|<LVL::Debug>
12/10/2013 14:37:51 component_install|Got version 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:37:51 component_install|Initialize ucos "to" side version complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Initialize ucos "from" side version|<LVL::Info>
12/10/2013 14:37:51 component_install|Component ucos available on active side|<LVL::Debug>
12/10/2013 14:37:51 component_install|Access "from" side API|<LVL::Debug>
12/10/2013 14:37:51 component_install|Got version 8.5.1.10000-26|<LVL::Debug>
12/10/2013 14:37:51 component_install|Initialize ucos "from" side version complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Initialize global data complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Build the command list for ucos|<LVL::Info>
12/10/2013 14:37:51 component_install|Initialize command list|<LVL::Debug>
12/10/2013 14:37:51 component_install|Build ucos export phase commands|<LVL::Debug>
12/10/2013 14:37:51 component_install|Processing ucos export element|<LVL::Debug>
12/10/2013 14:37:51 component_install|Building the command list for ucos is complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Command execution for ucos component RTMTStart|<LVL::Notice>
12/10/2013 14:37:51 component_install|Execute commands in the command list for ucos component|<LVL::Info>
12/10/2013 14:37:51 component_install|No commands to execute for ucos component|<LVL::Info>
12/10/2013 14:37:51 component_install|Command execution for ucos component is complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Command execution for ucos component RTMTFinish|<LVL::Notice>
12/10/2013 14:37:51 component_install|Initialize component data, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:51 component_install|Initialize ucplatform "to" side version|<LVL::Info>
12/10/2013 14:37:51 component_install|Access "to" side API|<LVL::Debug>
12/10/2013 14:37:51 component_install|Got version 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:37:51 component_install|Initialize ucplatform "to" side version complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Initialize ucplatform "from" side version|<LVL::Info>
12/10/2013 14:37:51 component_install|Component ucplatform available on active side|<LVL::Debug>
12/10/2013 14:37:51 component_install|Access "from" side API|<LVL::Debug>
12/10/2013 14:37:51 component_install|Got version 8.5.1.10000-26|<LVL::Debug>
12/10/2013 14:37:51 component_install|Initialize ucplatform "from" side version complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Initialize global data complete|<LVL::Info>
12/10/2013 14:37:51 component_install|Build the command list for ucplatform|<LVL::Info>
12/10/2013 14:37:51 component_install|Initialize command list|<LVL::Debug>
12/10/2013 14:37:51 component_install|Build ucplatform export phase commands|<LVL::Debug>
12/10/2013 14:37:51 component_install|Processing ucplatform export element|<LVL::Debug>
12/10/2013 14:37:51 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:51 component_install|Add "security_prepare RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:52 component_install|Add "password_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:52 component_install|Add "ssh_keys_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:52 component_install|Add "installed_options_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:52 component_install|Add "platform_certs_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:52 component_install|Add "servm_export RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:52 component_install|Add "network_files_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Processing ucplatform script element|<LVL::Debug>
12/10/2013 14:37:52 component_install|Add "drf_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:52 component_install|Building the command list for ucplatform is complete|<LVL::Info>
12/10/2013 14:37:52 component_install|Command execution for ucplatform component RTMTStart|<LVL::Notice>
12/10/2013 14:37:52 component_install|Execute commands in the command list for ucplatform component|<LVL::Info>
12/10/2013 14:37:52 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:52 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/security_prepare|<LVL::Debug>
12/10/2013 14:37:52 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/security_prepare RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Parse arguments|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Validate arguments|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Initialize global variables|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Handle Security Information|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export security information|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export /etc/shadow file|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export login warning message|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export SFTP data|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export DRF data|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export CCM Service Data|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export IPSec Data|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|get_fips_status returning partB fips_cnf as 0|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export Racoon Data|<LVL::Debug>
12/10/2013 14:37:52 security_prepare|Export Tomcat Data|<LVL::Debug>
12/10/2013 14:37:53 security_prepare|security information prepare successful|<LVL::Info>
12/10/2013 14:37:53 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:53 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/password_migrate|<LVL::Debug>
12/10/2013 14:37:53 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/password_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:53 password_migrate|Handle password information|<LVL::Debug>
12/10/2013 14:37:53 password_migrate|Export password information|<LVL::Info>
12/10/2013 14:37:53 password_migrate|Calling mkdir -p /common/component/ucplatform/etc/pam.d|<LVL::Info>
12/10/2013 14:37:53 password_migrate|password information migrate successful|<LVL::Info>
12/10/2013 14:37:53 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:53 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/ssh_keys_migrate|<LVL::Debug>
12/10/2013 14:37:53 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/ssh_keys_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:53 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:53 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/installed_options_migrate|<LVL::Debug>
12/10/2013 14:37:53 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/installed_options_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:55 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:55 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/platform_certs_migrate|<LVL::Debug>
12/10/2013 14:37:55 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/platform_certs_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:55 platform_certs_migrate|Source major version: 8|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|Export platform certificates|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|starting refresh upgrade export certs copy|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|creating /common/component/ucplatform|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|starting refresh upgrade export certs copy|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|creating /common/component/ucplatform|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|exporting certmon config|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|creating /common/component/ucplatform/config|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|copy /usr/local/platform/conf/certMonitorConfig.xml /common/component/ucplatform/conf/|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|Export bulk sftp config|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|sftp config not available|<LVL::Info>
12/10/2013 14:37:55 platform_certs_migrate|platform certificates migrate successful|<LVL::Info>
12/10/2013 14:37:55 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:55 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/servm_export|<LVL::Debug>
12/10/2013 14:37:55 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/servm_export RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:56 servm_export|Start servm Export processing|<LVL::Info>
12/10/2013 14:37:56 servm_export|Copying /usr/local/cm//../platform/conf/activate.conf to /common/component/ucplatform|<LVL::Info>
12/10/2013 14:37:56 servm_export|Copying /usr/local/cm//../platform/conf/services.conf to /common/component/ucplatform|<LVL::Info>
12/10/2013 14:37:56 servm_export|SUCCESS: servm Export processing completed|<LVL::Info>
12/10/2013 14:37:56 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:56 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/network_files_migrate|<LVL::Debug>
12/10/2013 14:37:56 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/network_files_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:56 network_files_migrate|Export network configuration files to /common/component/ucplatform/etc/sysconfig/network-scripts|<LVL::Info>
12/10/2013 14:37:56 network_files_migrate|Calling mkdir -p /common/component/ucplatform/etc/sysconfig/network-scripts|<LVL::Debug>
12/10/2013 14:37:56 network_files_migrate|Calling mkdir -p /common/component/ucplatform/common|<LVL::Debug>
12/10/2013 14:37:56 network_files_migrate|Copy network configuration files|<LVL::Info>
12/10/2013 14:37:56 network_files_migrate|Copying /etc/sysconfig/network-scripts/ifcfg-eth0 to /common/component/ucplatform/etc/sysconfig/network-scripts/ifcfg-eth0|<LVL::Debug>
12/10/2013 14:37:56 network_files_migrate|Copying /etc/sysconfig/network to /common/component/ucplatform/etc/sysconfig/network|<LVL::Debug>
12/10/2013 14:37:56 network_files_migrate|Copying /etc/hosts to /common/component/ucplatform/etc/hosts|<LVL::Debug>
12/10/2013 14:37:57 network_files_migrate|Copying /etc/resolv.conf to /common/component/ucplatform/etc/resolv.conf|<LVL::Debug>
12/10/2013 14:37:57 network_files_migrate|Copying //etc/nsswitch.conf to /common/component/ucplatform/etc/nsswitch.conf|<LVL::Debug>
12/10/2013 14:37:57 network_files_migrate|Copy network configuration files complete|<LVL::Info>
12/10/2013 14:37:57 network_files_migrate|Export network configuration files complete|<LVL::Info>
12/10/2013 14:37:57 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:57 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform/scripts/drf_migrate|<LVL::Debug>
12/10/2013 14:37:57 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform/scripts/drf_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:57 component_install|Command execution for ucplatform component is complete|<LVL::Info>
12/10/2013 14:37:57 component_install|Command execution for ucplatform component RTMTFinish|<LVL::Notice>
12/10/2013 14:37:57 component_install|Initialize component data, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:57 component_install|Initialize ucplatform_cluster "to" side version|<LVL::Info>
12/10/2013 14:37:57 component_install|Access "to" side API|<LVL::Debug>
12/10/2013 14:37:57 component_install|Got version 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:37:57 component_install|Initialize ucplatform_cluster "to" side version complete|<LVL::Info>
12/10/2013 14:37:57 component_install|Initialize ucplatform_cluster "from" side version|<LVL::Info>
12/10/2013 14:37:57 component_install|Component ucplatform_cluster available on active side|<LVL::Debug>
12/10/2013 14:37:57 component_install|Access "from" side API|<LVL::Debug>
12/10/2013 14:37:57 component_install|Got version 8.5.1.10000-26|<LVL::Debug>
12/10/2013 14:37:57 component_install|Initialize ucplatform_cluster "from" side version complete|<LVL::Info>
12/10/2013 14:37:57 component_install|Initialize global data complete|<LVL::Info>
12/10/2013 14:37:57 component_install|Build the command list for ucplatform_cluster|<LVL::Info>
12/10/2013 14:37:57 component_install|Initialize command list|<LVL::Debug>
12/10/2013 14:37:57 component_install|Build ucplatform_cluster export phase commands|<LVL::Debug>
12/10/2013 14:37:57 component_install|Processing ucplatform_cluster export element|<LVL::Debug>
12/10/2013 14:37:57 component_install|Processing ucplatform_cluster script element|<LVL::Debug>
12/10/2013 14:37:57 component_install|Add "platform_sso_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform_cluster /usr/local/cm/ /common/log/install/capture.txt" to command list|<LVL::Debug>
12/10/2013 14:37:57 component_install|Building the command list for ucplatform_cluster is complete|<LVL::Info>
12/10/2013 14:37:57 component_install|Command execution for ucplatform_cluster component RTMTStart|<LVL::Notice>
12/10/2013 14:37:57 component_install|Execute commands in the command list for ucplatform_cluster component|<LVL::Info>
12/10/2013 14:37:57 component_install|Search path is /common/refresh_upgrade/Cisco/ucplatform_cluster/scripts:/usr/local/cm/script|<LVL::Debug>
12/10/2013 14:37:57 component_install|Checking command /common/refresh_upgrade/Cisco/ucplatform_cluster/scripts/platform_sso_migrate|<LVL::Debug>
12/10/2013 14:37:57 component_install|Execute "/common/refresh_upgrade/Cisco/ucplatform_cluster/scripts/platform_sso_migrate RU Export 8.6.2.21900-5 8.5.1.10000-26 /common/component/ucplatform_cluster /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
12/10/2013 14:37:58 platform_sso_migrate|Source major version: 8|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for ucplatform_cluster component is complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for ucplatform_cluster component RTMTFinish|<LVL::Notice>
12/10/2013 14:37:58 component_install|Initialize component data, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize thirdparty "to" side version|<LVL::Info>
12/10/2013 14:37:58 component_install|Access "to" side API|<LVL::Debug>
12/10/2013 14:37:58 component_install|Got version 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:37:58 component_install|Initialize thirdparty "to" side version complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize thirdparty "from" side version|<LVL::Info>
12/10/2013 14:37:58 component_install|Component thirdparty available on active side|<LVL::Debug>
12/10/2013 14:37:58 component_install|Access "from" side API|<LVL::Debug>
12/10/2013 14:37:58 component_install|Got version 8.5.1.10000-26|<LVL::Debug>
12/10/2013 14:37:58 component_install|Initialize thirdparty "from" side version complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize global data complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Build the command list for thirdparty|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize command list|<LVL::Debug>
12/10/2013 14:37:58 component_install|Build thirdparty export phase commands|<LVL::Debug>
12/10/2013 14:37:58 component_install|Processing thirdparty export element|<LVL::Debug>
12/10/2013 14:37:58 component_install|Building the command list for thirdparty is complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for thirdparty component RTMTStart|<LVL::Notice>
12/10/2013 14:37:58 component_install|Execute commands in the command list for thirdparty component|<LVL::Info>
12/10/2013 14:37:58 component_install|No commands to execute for thirdparty component|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for thirdparty component is complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for thirdparty component RTMTFinish|<LVL::Notice>
12/10/2013 14:37:58 component_install|Initialize component data, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize serviceability_core "to" side version|<LVL::Info>
12/10/2013 14:37:58 component_install|Access "to" side API|<LVL::Debug>
12/10/2013 14:37:58 component_install|Got version 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:37:58 component_install|Initialize serviceability_core "to" side version complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize serviceability_core "from" side version|<LVL::Info>
12/10/2013 14:37:58 component_install|Component serviceability_core available on active side|<LVL::Debug>
12/10/2013 14:37:58 component_install|Access "from" side API|<LVL::Debug>
12/10/2013 14:37:58 component_install|Got version 8.5.1.10000-26|<LVL::Debug>
12/10/2013 14:37:58 component_install|Initialize serviceability_core "from" side version complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize global data complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Build the command list for serviceability_core|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize command list|<LVL::Debug>
12/10/2013 14:37:58 component_install|Build serviceability_core export phase commands|<LVL::Debug>
12/10/2013 14:37:58 component_install|Processing serviceability_core export element|<LVL::Debug>
12/10/2013 14:37:58 component_install|Building the command list for serviceability_core is complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for serviceability_core component RTMTStart|<LVL::Notice>
12/10/2013 14:37:58 component_install|Execute commands in the command list for serviceability_core component|<LVL::Info>
12/10/2013 14:37:58 component_install|No commands to execute for serviceability_core component|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for serviceability_core component is complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Command execution for serviceability_core component RTMTFinish|<LVL::Notice>
12/10/2013 14:37:58 component_install|Initialize component data, mode refresh-upgrade|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize database "to" side version|<LVL::Info>
12/10/2013 14:37:58 component_install|Access "to" side API|<LVL::Debug>
12/10/2013 14:37:58 component_install|Got version 8.6.2.21900-5|<LVL::Debug>
12/10/2013 14:37:58 component_install|Initialize database "to" side version complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize database "from" side version|<LVL::Info>
12/10/2013 14:37:58 component_install|Component database available on active side|<LVL::Debug>
12/10/2013 14:37:58 component_install|Access "from" side API|<LVL::Debug>
12/10/2013 14:37:58 component_install|Got version 8.5.1.10000-26|<LVL::Debug>
12/10/2013 14:37:58 component_install|Initialize database "from" side version complete|<LVL::Info>
12/10/2013 14:37:58 component_install|Initialize global data complete|<LVL::Info>hi gupta ,
admin:run sql car select * from tbl_event_log
Failed to get Connection.Connector(NOT CONNECTED: Driver=com.informix.jdbc.IfxDr iver;)
admin:run sql car select * from tbl_system_preferences
Failed to get Connection.Connector(NOT CONNECTED: Driver=com.informix.jdbc.IfxDriver;)
restarted the below sevices
Cisco CDR Agent
Cisco Database Layer Monitor
Cisco CDR Repository Manager
Cisco CAR Scheduler
Cisco SOAP - CDRonDemand Service
Cisco CAR Web Service
while accessing cdr reporting showing below error .
------------------------------------------WARNING-----------------------------------------
* Cluster wide parameter 'Call Diagnostics Enabled flag' is set to false. Hence no QoS information will be generated on calls. If required, please configure the same from service parameter page for Call Manager service.
* Problem in determining 2M/HWM breach status. Tbl_System_Preferences table might be corrupted. Please click on the 'Restore Defaults' button to update the table with default values.
* Tbl_System_Preferences table is corrupted. Please click on the 'Restore Defaults' button to update the table with default values.
* Problem in determining Loader Configuration. Tbl_System_Preferences table might be corrupted. Please click on the 'Restore Defaults' button to update the table with default values.
-------------------------------------------NOTICE------------------------------------------
* Problem in determining Billing Tables status. Please check the CAR DB for tables Tbl_Billing_Data and Tbl_Billing_Error.
* Problem in getting the Mail parameters. It might result in mails/alerts/notifications not been sent to CAR Administrators. Please configure this at CAR->System->System Parameters->Mail Parameters.
* Mail id for 'ccmadmin' is not available. CAR Reports/Notifications/Alert Emails might not be able to sent to this user properly. Please configure a mail id in end user configuration page.
if we apllied Restore Defaults ,geting below error
Error Code
Error Description
30029
Direct access to this screen is not allowed.
and try to access system and data base , getting below error
Error Code
Error Description
10012
Database Error. Contact System Administrator.
Does any other way to avoid cdr and do the istallation . -
CUCM 8.6(2) migration problem with external calls
Hello all.
Yesterday we have migrated our telephone infrastructure from CM4.x to CUCM8.6(2), after some weeks of tests.
Yesterday night all seems to work properly, all phone updated and registered, external calls going out and in.
But from this morning, with all users at work, it appears a strange problem, that until now I couldn't solve: randomly all external calls go down.
I can't address this problem, since gateways (all cisco 2811 routers) are the same and with same configuration as yesterday.
All thing that I can think is that router that seems to cause the problem is configured not with mgcp by cucm, but with h323 route inside the router.
Any suggestions will be greatly appreciated.
DanieleGW says normal call clearing.
But, maybe I've addressed the problem.
I've found a bug fixed into latest cucm release (8.6(2a)SU1) that say "h.323 calls improperly disconnected".
So I'm trying to upgrade from 8.6(2a) to 8.6(2a)SU1, but process fails :-(
I've tried from a dvd and also loading iso image from sftp, but after few minutes appears an error
08/04/2012 09:43:55 upgrade_install.sh|Started auditd...|
08/04/2012 09:43:56 upgrade_install.sh|Started setroubleshoot...|
08/04/2012 09:43:56 upgrade_install.sh|Changed selinux mode to enforcing|
08/04/2012 09:43:56 upgrade_install.sh|Cleaning up rpm_archive...|
08/04/2012 09:43:56 upgrade_install.sh|Removing /common/rpm-archive/8.6.2.21900-5|
08/04/2012 09:43:56 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:599, Function: main(), Upgrade Failed -- (1)|
08/04/2012 09:43:56 upgrade_install.sh|set_upgrade_result: set to 1|
08/04/2012 09:43:56 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|
08/04/2012 09:43:56 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 1286).|
08/04/2012 09:43:56 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 1286)|
I've rebooted server yet and problem remains.
Thanks for any other suggestions.
Daniele -
CUCM 8.6.2 upgrade to CUCM 10.5
Hi,
I have to upgrade a virtualized CUCM cluster (PUB, SUB1, SUB2, TFTP) version 8.6.2 SU3 to version 10.5.
As per documentation this should be a direct refresh upgrade and no need of PCD to do it.
Based on the documentation the main steps of the upgrade are:
-changing the OS to RHEL 6 (64-bit) and the Network Adapter from "Flexible" to "VMXNET 3” for the VM (shut down the VM and perform the changes)
-run ciscocm.version3-keys.cop.sgn.
-run ciscocm.free_common_space_v1.1.cop.sgn
-run the 10.5 ugrade file in following order: PUB, TFTP, SUB1, SUB2
The existing 8.6.2 OVA, 7500 users is using 2 vCPU and 80GB for each vdisk (total of 160GB).
The 10.5 OVA, 7500 users requires 1 vCPU and 110GB for the vdisk.
Does anybody know if I have to run the ciscocm.free_common_space_v1.1.cop.sgn to increase the space to 110GB on each vdisk (even if the total size is 160GB on 2 vdisks which is more then 110GB required on 10.5 OVA)?
Cisco engineer said that this is not possible as well that I can not change the OS to RHEL 6 (64-bit) on the existing server/VM (ESXi 4.1 U3.
He recommends to create a new VM using the new OVA and use the DRS and restore process for performing the upgrade.
Any input/advise will be appreciated!
Thanks.The success to any upgrade is planning. The customer type bank or not doesn't not really matter. What is crucial is your willingness to do due diligence to make this as smooth as possible..
Here are the things you need to do in the order described
1. Read your documentation. Very crucial. CUCM10.5 is a major change on all others.
You need to start by reviewing the upgrade guide, release notes, and new and changed documentation for all the steps and considerations you need to take into account for this upgrade.
NB: The upgrade guide for IM and P is merged with that of CUCM and here is the link for it..
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.html
Release notes found here:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_5_1/CUCM_BK_CE15D2A0_00_cucm-release-notes-1051.html
2. Plan for your license migration. Usually this involves two steps
a. Use cisco LCU (license count utility tool) to generate license report on your existing cluster. This can be downloaded from cco.filename is LCUZIP-Ver9.1.2.zip
Ensure that you install any unsed DLU and license PAKS on your cluster before you run this..
b. Next email this file obtained from lcu (this is a csv file) tool cisco licensing team [email protected]. This will confirm that your service contracts is in order prior to requesting new licenses for 10.5
c. Login in Prime License Manager after successfully migrated from 8.6 to 10.5
Use the following procedure to generate a license request.
Log in to Cisco Prime License Manager.
From the Licenses > Fulfillment page, select Generate License Request from the drop-down list under
Other Fulfillment Options.
The License Request and Next Steps window appears. Copy the selected text to your clipboard or click save it to a file on your PC and send to [email protected] to get permanent licenses
3. Document the steps you will use for the upgrades. You can send a draft here and I will be happy to review this with you.
Ensure that you write down step by step what you will do on the day. The upgrade guide should be used to write down what you will do on the day. This is a very long upgrade, hence you need to document in detail what you will be doing.
4. Contact the relevant team to get your ESW/UCSS contract numbers. You need this to login to PUT to download your media. I was doing an upgrade recently and realised that the customers ESW contract has expired..So this is crucial.
Upgrade tasks
PCD is your best bet. Install PCD on your Esxi host. Just create a new VM for it. It makes things much easier for you..If you don't have spare capacity to create new VM then do it manually
5. Before you begin..Take a back up of your cluster.
6. VM machine sizing.
Please refer to cucm10.5 ova readme file, found on CCO. Depending on the OVA template you used for your cucm8.6, you may need to change the vm setings prior to upgrade. This is because the disk size and cpu requirements is different for cucm10.5 on some ova templates.
6a. You will need to change the vm adapter settings on your VM. This is documented in the cucm10.5 ova. Your best option is to use esxi powercli. You can download this from VMware website provided you have a valid service contract.
6b. You will need to change your guest operating system to RHEL6. This is also documented in the 10. 5 OVA
7. If your 8.6 cluster is running on VM at the moment, then just do a direct upgrade to 10.5.
NB: before you upgrade you will need to install the ff cop file on all the servers in the cluster
ciscocm.version3-keys.cop.sgn
After this upgrade your cluster starting with cucm. The upgrade guide will tell you the order of the upgrade..
7. Once upgrade is completed, perform the post upgrade tasks.
8. Develop a detailed test plan. Ensure all critical component of your customer is covered in the test plan. Test features that are critical to them
9. Finally, ensure your CV is updated. In case you need to look for another job if everything breaks: (lol)
Answer to your questions:
"As per what I see, an easy option would be to create a new virtual machine and use a DRS? but, would it work if I create the DRS on CUCM 8.6 and use it on 10.5?"
---You may create a new VM or adjust VM settings as I already discussed. If you want to create a new VM, then you will create VM with cucm10.5 ova, install cucm 10.5 on it.
You will then upgrade your current 8.6 to 10.5, take a DRS back up and go and do a DRS restore on the new 10.5 you have installed on the new VM. You cant restore 8.6 to 10.5.
"What happens to presence server? I understand I have to upgrade it too but, will the configuration be transferred to CUCM 10.5 (I mean, services associated with the menus that originally were on presence 8.6)?"
---Yes IM and P needs to match the cucm version. Yes the configuration will be transferred. You don't need to do anything. Please read the upgrade guide carefully.
"If all of the apps are on 8.6, do we need to upgrade everything to 10.5 at the same window?"
---For CUCM and IM and P, yes you have to upgrade them at the same time. The versions must match. It is advisable that you have unity connection on same version too, but not critical. I believe 8.6 unity connection will work with cucm10.5 ( I haven't checked this, so confirm it yourself)
The upgrade is a refresh upgrade. So it does take a long time and there are several reboots. The publisher is the one that takes the longest amount of time. The subscriber is about half the time it takes for the Pub to upgrade. You should be fine with a weekend maintenance widow. Friday evening to Sunday.
"If upgrade fails, can I still go back to 8.6?" Yes as long as you do not use the "free common space cop file" This is discussed in the upgrade guide as well.
It looks daunting, but if you do your home work, you will be fine and we are here to help and assist you all the way
Please refer to this thread for similar discussions:
https://supportforums.cisco.com/discussion/12319616/vm-upgrade-cucm-86-105-question -
EX60 will not register to CUCM 8.6(2)
Hello,
I am trying to register a new EX60 to a CUCM 8.6(2) server, but the provisioning continually fails. IP connectivity is verified, and both the server and endpoint configurations are correct based on this document: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc5/administration_guide/administering_endpoints_running_tc5_on_cucm8-6.pdf
When I look at the system status on the EX60 web interface it shows a provisioning error code of "http - error 404".
What am I missing? Is there any DNS requirement if I am not intending to use URIs?Hello,
I am trying to register a new EX60 to a CUCM 8.6(2) server, but the provisioning continually fails. IP connectivity is verified, and both the server and endpoint configurations are correct based on this document: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc5/administration_guide/administering_endpoints_running_tc5_on_cucm8-6.pdf
When I look at the system status on the EX60 web interface it shows a provisioning error code of "http - error 404".
What am I missing? Is there any DNS requirement if I am not intending to use URIs? -
CUCM Upgradign from cucm 7.1.3-3000-1 to cucm 8.6.2-2000-2
Dear All,
I am doing upgrade from CUCM 7.1.3 to 8.6.2. COP file is successfully installed. CUCM 7.1.3 is installed on cisco UCS c200 series OS is ESXI with 4GB memory and 80GB Hard Disk. When it installing CUCM 8.6.2 database it provide a screen with error and then revert back to previous version. Image of screen and Installation error logs is attached. Kindly help me out?Hi,
I think this bug could be the issue
Upgrade process needs to cleanup refresh upgrade files
CSCtq68899
Description
Symptom:
When performing L2 upgrade on a VMWare server with 80 GB HDD, upgrade fails due to lack of disk space.
Conditions:
Workaround:
Using root access, run the following command:
rm -rf /common/refresh_upgrade
Known Affected Releases:
(1)
8.6
regds,
aman -
Install of CUCM 8.6.1.10000-43 on VMWare fails on installing progmeter
Hi, Everyone
First time post here, and first time installing CUCM (any version).
I built a VM using a downloaded OVA template for CUCM 6.5.1.10000-43, and the install fails with a critical stop. Once I figured out how to dump logs to the virtual serial port, and looked at the install.log, I found the following information that looks like where the install failed (these are the only LVL::Error and LVL::Critical messages in the log).
It looks like install failed to install the progmeter application component.
Does anyone know what this app does? Any ideas on why it might have failed to install and possible workaround?
I may already have the answer to the question, as I'm attempting install on a VM running on VMWare vServer (rather than ESX/ESXi/vSphere). It is possible that simply being on an unsupported configuration is my problem. I'm trying to work with the equipment immediately available to me, but fully understand that I may have set myself up for failure by even attempting this.
Any help is appreciated greatly.
Regards,
Sean C
INSTALL LOG SNIPPET
08/17/2011 17:51:51 component_install|File:/opt/cisco/install/bin/component_install:743, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
08/17/2011 17:51:51 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:155, Function: install(), failed to install application components|<LVL::Critical>
08/17/2011 17:51:51 post_install|File:/opt/cisco/install/bin/post_install:869, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -install failed (1)|<LVL::Error>
08/17/2011 17:51:51 post_install|Exiting with result 1|<LVL::Info>
08/17/2011 17:51:51 post_install|INSTALL_TYPE="Basic Install"|<LVL::Debug>
08/17/2011 17:51:51 post_install|File:/opt/cisco/install/bin/post_install:570, Function: check_for_critical_error(), check_for_critical_error, found /common/log/install/critical.log, exiting|<LVL::Error>
08/17/2011 17:51:52 post_install|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/usr/local/platform/conf/platformConfig.xml]|<LVL::Debug>
08/17/2011 17:51:52 display_screen|Arguments: "Critical Error" "The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.
"/opt/cisco/install/callmanager/scripts/cm_msa_post.sh install PostInstall 8.6.1.10000-43 8.6.1.10000-43 /usr/local/cm/ /usr/local/cm/ /common/log/install/capture.txt " terminated. Exceeded max time (360)
The system will now halt.
Continuing will allow you to dump diagnostic information before halting." "Continue"|<LVL::Debug>Hi,
Has anyone found a fix for this?
I am trying to run call manager 8.6.1 on the following enviroment
VMware ESXI 4.1
4GB of RAM
80 GB HDD Space
I have allocated the VM one CPU
In regards to vsergeyey reponse I have checked the network adapter and this is flexible.
I have run the OVA template firstly before mounting the image
I have tried installing numerous times.
Each and every time near the "Installing Database Component" I get the following error; -
Hi All,
I am trying to upgrade our CUCM from 9.1.2(SU2) --> 10.5(2) (UCSInstall_UCOS_10.5.2.10000-5.sgn.iso)
I believe I have performed all the upgrade requirements:
Our hardware is Cisco UCS with old "Medium" UCS Tested Reference Configuration for 2500 users. Each node has 2 x vCPUs.
9.1.2(SU2) tp 10.5(2) is documented as a "Direct Upgrade"
I have/had at least 30GB free in the common partition on each node
ciscocm.version3-keys.cop has been installed on all nodes
I did not install the refresh_upgrade COP file, as I am upgrading from 9.1.2 (i.e. not pre-version 8.5)
The virtual machine specification meets all the requirements for 10.5(2)
The installation goes for approx 1.5 - 2hrs before it does "Post-installation" tasks where is fails at item 6 or 6 of "Installing database component"
Th install log shows:
01/24/2015 17:24:02 component_install|File:/opt/cisco/install/bin/component_install:807, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
01/24/2015 17:24:02 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:273, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>
01/24/2015 17:24:02 post_install|File:/opt/cisco/install/bin/post_install:961, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error>
01/24/2015 17:24:02 post_install|Exiting with result 1|<LVL::Info>
01/24/2015 17:24:02 post_install|INSTALL_TYPE="Refresh Upgrade"|<LVL::Debug>
It seem very similar to the following Cisco support forum issue : https://supportforums.cisco.com/printpdf/12334191; however, I have been unable to remove the AUNP dial plan; I suspect because I have quite a number of route patterns using it and do not wish to remove them.
I upgraded the dial plan as an attempt to rectify the issue, however the upgrade still fails.
Any ideas would be much appreciated.
Thanks
KentI've run into this issue on several upgrades and always dread seeing a xxNP in use, the way i get around this is by exporting the route patterns, Bulk Administration > Export and select it from there.
TAC will then need to get Root access to remove the xxNP's (all of them) and then the upgrade will succeed.
Once the upgrade is completed and you have installed the xxNP you then need to export the route patterns again from the v10.x server as you will need to edit the header.txt stored within the .tar file. Copy 'CCM : master-10.5.1.11901-1.i386' section from the 10.x export and replace the one in the 9.x export.
You can then import the CUCM 9.x route patterns in CUCM 10.x
Hope this helps,
Richard -
Cisco Unified Provisioning Manager (CUPM) 8.7 fails when syncing a freshly installed CUCM 8.6.2
I am facing an extremely annoying issue while evaluating CUPM 8.7 with CUCM 8.6.2.
The goal of the exercise is to build the business case for buying the product - but based on the results below it seems to achieve the opposite.
The initial Sync of a "virgin" CUCM (just installed from scratch with default config) fails consistently with
ERROR: Failed to sync ConferenceBridge
ERROR: Failed to sync VoiceMailPort
ERROR: Failed to sync VoiceMailPilot
ERROR: Failed to sync VoiceDeviceGroup
ERROR: Sync aborted due to errors.
However the sync works fine with CUCM 8.0 and CUC 8.6.2
If anyone has a solution, please share. I have spent hours and still not being able to figure out what the bug is.
I see SOAP errors in the CUPM
Stack Trace:
Fault:
IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found
Thu 02-Aug-2012 19:08:32 EDT:HIG:fd1b-SAX Thread C:CallManagerS:dfc.ipt.cisco.callmanager.cc
ERROR: Failed to sync infrastructure objects.
IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found
IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found
at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:576)
at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:452)
at dfc.ipt.cisco.callmanager.generic.AxlUtil.listAxlObjectByAttr(AxlUtil.java:1124)
Stack Trace:
IPT-1200: Host or service not found. | Cause - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (404Not Found
at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:576)
at dfc.ipt.cisco.callmanager.soap.CallManagerSOAPEngine.sendMessage(CallManagerSOAPEngine.java:452)
at dfc.ipt.cisco.callmanager.generic.AxlUtil.listAxlObjectByAttr(AxlUtil.java:1124)
... etcCUOM 2.3 and CUOM 8.0 support only CUCM up to 8.0. For CUCM 8.5 support you will want to upgrade to CUOM 8.5
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/8.5/device_support/OMdevspt85.html
The jump from CUOM 2.3 to 8.5 will require an upgrade license. You may use Upgrade Tool and work with your sales/account team for further details on procurement.
http://www.cisco.com/upgrade
In addition you may download an evalution copy from http://www.cisco.com/go/cuom which will become a full version once applying the appropriate licenses. In your case CUOM 2.0 + CUOM 8.0 upgrade.
With CUOM 8.0 you will have to install on a clean system , absent of any CUOM 2.x software, further information on 8.x installation and prerequisites may be found under Install and Upgrade at above CUOM link. -
Problem migrating CUCM 7.1.5 to 9.1(2) (Jump Upgrade)
Hello all,
I am facing an issue when trying to upgrade from CUCM 7.1.5.30000-1 to 9.1(2) over UCS following the jump upgrade procedure.
I have installed 7.1.5 CUCM software on the UCS using the 9.1(2) ova. (two nodes cluster), and after that restored the CUCM backup.
I have loaded "ciscocm.refresh_upgrade_v1.3.cop" file before the upgrade on both nodes.
The connectivity with NTP server is good.
The upgrade file I am using is "UCSInstall_UCOS_9.1.2.11900-12.sgn".
The installation begins on Publisher but after three hours and when it is ending it fails. I have checked the installation logs and this is what it shows:
05/23/2014 17:45:51 component_install|(CAPTURE) Fri May 23 17:41:46 2014 cm-dbl-install DEBUG: cm-dbl-install [0]|<LVL::Debug>
05/23/2014 17:45:51 component_install|(CAPTURE) Fri May 23 17:41:46 2014 cm-dbl-install DEBUG: <--|<LVL::Debug>
05/23/2014 17:45:51 component_install|File:/opt/cisco/install/bin/component_install:756, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
05/23/2014 17:45:51 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:269, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>
05/23/2014 17:45:51 post_install|File:/opt/cisco/install/bin/post_install:911, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error>
05/23/2014 17:45:51 post_install|Exiting with result 1|<LVL::Info>
05/23/2014 17:45:51 post_install|INSTALL_TYPE="Refresh Upgrade"|<LVL::Debug>
05/23/2014 17:45:51 post_install|Process refresh upgrade failure|<LVL::Info>
05/23/2014 17:45:51 post_install|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/usr/local/platform/conf/platformConfig.xml]|<LVL::Debug>
05/23/2014 17:45:51 post_install|Retore grub.conf from grub.conf.recovery|<LVL::Info>
05/23/2014 17:45:51 post_install|Copy recovery file, /grub/boot/grub/grub.conf.recovery, to /grub/boot/grub/grub.conf|<LVL::Debug>
05/23/2014 17:45:51 post_install|Retore of grub.conf complete|<LVL::Info>
05/23/2014 17:45:51 post_install|Invalidate upgrade partition|<LVL::Info>
05/23/2014 17:45:51 post_install|Removing master RPM|<LVL::Debug>
05/23/2014 17:45:52 post_install|Removing /etc/opt/cisco/install.conf|<LVL::Debug>
05/23/2014 17:45:52 post_install|Invalidate any product configuration file|<LVL::Debug>
05/23/2014 17:45:52 post_install|Setting product and deployment version attributes in /etc/opt/cisco/install/conf/callmanager_product.conf to 0.0.0.0000-0000|<LVL::Debug>
05/23/2014 17:45:52 post_install|Cleanup refresh upgrade staging areas|<LVL::Debug>
05/23/2014 17:46:14 post_install|Parse argument status=upgrade.stage.error|<LVL::Debug>
05/23/2014 17:46:14 post_install|_set_upgrade_status_attribute: status set to upgrade.stage.error|<LVL::Debug>
05/23/2014 17:46:14 post_install|File:/opt/cisco/install/bin/post_install:580, Function: handle_refresh_upgrade_failure(), Refresh upgrade failed. Trying to reboot to currently active version.|<LVL::Error>
05/23/2014 17:47:19 hardware_check.sh|Initializing hardware library on boot|<LVL::Info>
05/23/2014 17:47:19 ServerApiManager|In main with args -|initialize|- called file |/usr/local/bin/base_scripts/server_api_manager.sh| - and current mode=HSSI_Mode |<LVL::Debug>
05/23/2014 17:47:19 ServerApiManager||Method: initialize args: |- current mode=HSSI_Mode completed with code [0]|<LVL::Debug>
05/23/2014 17:47:19 ServerApiManager|In main with args -|initHardwareLibrary|- called file |/usr/local/bin/base_scripts/server_api_manager.sh| - and current mode=HSSI_Mode |<LVL::Debug>
05/23/2014 17:47:19 ServerApiManager|Sam_reset being called|
I think it is similar to this other case: https://supportforums.cisco.com/discussion/12181161/cucm-vm-715-912-migration-error#comment-9719721
Can anyone help me with this? I am stuck on the migration.
Thanks!!
HéctorJust for the record. I found the solution to my problem. Checking more logs I read this:
The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.
"/usr/local/cm/script/cm-dbl-ontape_backup-install RU PostInstall 9.1.2.11900-12 7.1.5.30000-1 /usr/local/cm/ /common/component/database /common/log/install/capture.txt " terminated. Exceeded max time (240)
The system will now halt.
So I accessed the Dissaster Recovery Section on CUCM and deleted the tape backup device that was configured there. After deleting it the upgrade went well.
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