CUCM 8.6 Corporate/Personal Directory "Host Not Found"

Hi all,
Could anyone help me with the following issue?
Users with 7961 phones receive a “Host not found” message after pressing the Corporate or Personal Directory menu item.   For 7940, 7960 and 7962 it works fine.
Configuration: CUCM version 8.6.2.21900-5, 9 Nodes (1 Pub, 6 Subs, 2 TFTP). Firmware SCCP41.9-2-3S.
We tried the following to resolve the issue:
•-          we’ve deleted the ITL file
•-          performed a Factory reset
•-          changed the “Services Provisioning ” from Internal to External/Both
•-          we changed the “Secured Directory URL” in Enterprise parameters from https to http
None of those helped us. According the phone logs the issue appears when phone tries to set up a secure connection with the subscribers. We receive the following error message:
1521: NOT 15:21:29.728225 SECD: clpSetupSsl: Trying to connect to IPV4, IP: 10.128.127.10, Port : 2445
1522: NOT 15:21:29.735200 SECD: clpSetupSsl: TCP connect() waiting, <10.128.127.10> c:14 s:15 port: 2445
1523: NOT 15:21:29.736812 SECD: clpSetupSsl: TCP connected, <10.128.127.10> c:14 s:15
1524: WRN 15:21:29.739053 SECD: WARN:clpSetupSsl: failed to set TOS (96) on srvr sock, <10.128.127.10> c:14 s:15, errno 131
1525: NOT 15:21:29.740695 SECD: clpSetupSsl: start SSL/TLS handshake, <10.128.127.10> c:14 s:15
1526: ERR 15:21:29.745568 SECD: EROR:clpSetupSsl: syscall errno 32 in SSL, give up, <10.128.127.10>
1527: ERR 15:21:29.746954 SECD: EROR:clpSetupSsl: SSL/TLS handshake failed, <10.128.127.10> c:14 s:15
1528: ERR 15:21:29.748314 SECD: EROR:clpSetupSsl: SSL/TLS setup failed, <10.128.127.10> c:14 s:15
1529: ERR 15:21:29.749614 SECD: EROR:clpSndStatus: SSL CLNT ERR, srvr<10.128.127.10>
1530: ERR 15:21:29.763938 SECD: EROR:secErr_errStr: *** bad err table ***
1531: ERR 15:21:29.765667 SECD: EROR:secErr_errStr: ** SEC-ERR: code:2(N/A) subcode:32(Broken pipe)
1532: ERR 15:21:29.766974 SECD: EROR:clpSndStatus: ** SEC-ERR: desc <Broken pipe>
1533: NOT 15:21:29.768626 SECD: clpTvsInit: select returned the TVS proxy server socket, fd : 13
1534: ERR 15:21:29.770174 SECD: EROR:secSock_isConnected: ** failed to connect to target
1535: ERR 15:21:29.771572 SECD: EROR:secErr_errStr: *** bad err table ***
1536: ERR 15:21:29.772917 SECD: EROR:secErr_errStr: ** SEC-ERR: code:2(N/A) subcode:32(Broken pipe)
1537: ERR 15:21:29.774278 SECD: EROR:secSock_isConnected: ** SEC-ERR: desc <Broken pipe>
1538: ERR 15:21:29.775800 SECD: EROR:checkTvsSrvrConn: Failed to get TVS TLS session connected - setup failed
1539: NOT 15:21:29.777170 SECD: cleanupTvsSrvrSock: Clearing TVS proxy server socket, fd : 13
Does anyone know what the “broken pipe” means (code:2(N/A) subcode:32(Broken pipe)
)? I attached the logs from the phone.

UPDATE:
We performed the factory reset again and now we receive a different error:
2549: NOT 16:23:08.175874 SECD: clpSetupSsl: Trying to connect to IPV4, IP: 10.128.127.10, Port : 2445
2550: NOT 16:23:08.177366 SECD: clpSetupSsl: TCP connect() waiting, <10.128.127.10> c:14 s:15 port: 2445
2551: NOT 16:23:08.181784 SECD: clpSetupSsl: TCP connected, <10.128.127.10> c:14 s:15
2552: NOT 16:23:08.183024 SECD: clpSetupSsl: start SSL/TLS handshake, <10.128.127.10> c:14 s:15
2553: ERR 16:23:08.188600 SECD: EROR:clpSetupSsl: syscall errno 131 in SSL, give up, <10.128.127.10>
2554: ERR 16:23:08.189689 SECD: EROR:clpSetupSsl: SSL/TLS handshake failed, <10.128.127.10> c:14 s:15
2555: ERR 16:23:08.193811 SECD: EROR:clpSetupSsl: SSL/TLS setup failed, <10.128.127.10> c:14 s:15
2556: ERR 16:23:08.194872 SECD: EROR:clpSndStatus: SSL CLNT ERR, srvr<10.128.127.10>
2557: ERR 16:23:08.195889 SECD: EROR:secErr_errStr: *** bad err table ***
2558: ERR 16:23:08.196900 SECD: EROR:secErr_errStr: ** SEC-ERR: code:2(N/A) subcode:131(Connection reset by peer)
2559: ERR 16:23:08.197883 SECD: EROR:clpSndStatus: ** SEC-ERR: desc
2560: NOT 16:23:08.199175 SECD: clpTvsInit: select returned the TVS proxy server socket, fd : 13
2561: ERR 16:23:08.200449 SECD: EROR:secSock_isConnected: ** failed to connect to target
2562: ERR 16:23:08.201551 SECD: EROR:secErr_errStr: *** bad err table ***
2563: ERR 16:23:08.202560 SECD: EROR:secErr_errStr: ** SEC-ERR: code:2(N/A) subcode:131(Connection reset by peer)
2564: ERR 16:23:08.203552 SECD: EROR:secSock_isConnected: ** SEC-ERR: desc
2565: ERR 16:23:08.204524 SECD: EROR:checkTvsSrvrConn: Failed to get TVS TLS session connected - setup failed
Does anyone know in which cases the peer might terminate the connection?

Similar Messages

Corporate Directory - host not found intermitently

We have a new installation of a CUCM cluster (10.5.2.10000-5).
The phones are a 7821 and 8851.
Corporate directory was working fine but all of a sudden it just says Requesting... and then it says Host Not Found.
Then all of a sudden it will start working on some phones but on others it will still not work.
If we restart a phone on which it is working at the moment after reboot it doesn't work.
Does anyone have an idea how to fix this?
Regards.

Directories or corporate directories?
As for the status messages, you can find them from:
Settings > Status > Status Messages
I'm suspecting that the issue is with the Trust list:
Try deleting the Trust list from the IP-Phone by going to:
Settings (you will see a lock that is locked), unlock it by pressing **#
Once its unlocked proceed:
Security Connfiguration > Trust List > ITL File
Once reach this section you will see the ITL File(ITL File, CAPF Server,TVS, TFTP Server)
to verify if its the same files from you tftp servers(login to cucm) and issue the below command
show itl
admin:show itl
Length of ITL file: 5438
The ITL File was last modified on Wed Jul 27 10:16:24 EDT 2011
        Parse ITL File
Version:        1.2
HeaderLength:   296 (BYTES)
BYTEPOS TAG             LENGTH VALUE
3       SIGNERID        2       110
4       SIGNERNAME      76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
5       SERIALNUMBER    10      21:00:2D:17:00:00:00:00:00:05
6       CANAME          15      CN=JASBURNS-AD
*Signature omitted for brevity*
The next sections each contain their purpose inside of a special Function parameter. The first function is the System Administrator Security Token. This is the signature of the TFTP public key.
        ITL Record #:1
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       1972
2       DNSNAME         2
3       SUBJECTNAME     76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       System Administrator Security Token
5       ISSUERNAME      15      CN=JASBURNS-AD
6       SERIALNUMBER    10      21:00:2D:17:00:00:00:00:00:05
7       PUBLICKEY       140
8       SIGNATURE       256
9       CERTIFICATE     1442    0E 1E 28 0E 5B 5D CC 7A 20 29 61 F5
                                8A DE 30 40 51 5B C4 89 (SHA1 Hash HEX)
This etoken was used to sign the ITL file.
The next function is CCM+TFTP. This is again the TFTP public key that serves to authenticate and decrypt downloaded TFTP configuration files.
        ITL Record #:2
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       1972
2       DNSNAME         2
3       SUBJECTNAME     76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       CCM+TFTP
5       ISSUERNAME      15      CN=JASBURNS-AD
6       SERIALNUMBER    10      21:00:2D:17:00:00:00:00:00:05
7       PUBLICKEY       140
8       SIGNATURE       256
9       CERTIFICATE     1442    0E 1E 28 0E 5B 5D CC 7A 20 29 61 F5
                                8A DE 30 40 51 5B C4 89 (SHA1 Hash HEX)
The next function is TVS. There is an entry for the public key of each TVS server to which the phone connects. This allows the phone to establish a Secure Sockets Layer (SSL) session to the TVS server.
        ITL Record #:3
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       743
2       DNSNAME         2
3       SUBJECTNAME     76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       TVS
5       ISSUERNAME      76      CN=CUCM8-Publisher.bbbburns.lab;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
6       SERIALNUMBER    8       2E:3E:1A:7B:DA:A6:4D:84
7       PUBLICKEY       270
8       SIGNATURE       256
11      CERTHASH        20      C7 E1 D9 7A CC B0 2B C2 A8 B2 90 FB
                                AA FE 66 5B EC 41 42 5D
12      HASH ALGORITHM 1       SHA-1
        ITL Record #:4
BYTEPOS TAG             LENGTH VALUE
1       RECORDLENGTH    2       455
2       DNSNAME         2
3       SUBJECTNAME     61      CN=CAPF-9c4cba7d;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
4       FUNCTION        2       CAPF
5       ISSUERNAME      61      CN=CAPF-9c4cba7d;
                                OU=TAC;O=Cisco;L=RTP;ST=North Carolina;C=US
6       SERIALNUMBER    8       0A:DC:6E:77:42:91:4A:53
7       PUBLICKEY       140
8       SIGNATURE       128
11      CERTHASH        20      C7 3D EA 77 94 5E 06 14 D2 90 B1
                                A1 43 7B 69 84 1D 2D 85 2E
12      HASH ALGORITHM 1       SHA-1
If they dont match, go back to the below steps and erase the ITL File
Security Configuration > Trust List > ITL File
At this point you will see ITL File, there will be a more button.
press more and click on erase it will says "earsing CTL and ITL Files" and reboot

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Hi Folks,
I am setting up a simple CCME using only 7911. I have created local directory using the GUI and had it enabled.
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caller-id name-only: enable
system message LAO Asia Pacific Breweries
web admin system name admin secret xxx
web admin customer name apb secret xxx
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Thankyou in advance,
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Hi,
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Hope this helps,
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I used Terminal to change the permissions on the folder in question. I followed the instructions in this article:
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I'd try the following document with that one:
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Hello,
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Thanks & Regards,
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Message was edited by:
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Help yourself and God will help you !
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the last disk(s) of this archive.
***unzip: cannot find zipfile directory in one of p4505133_10105_SOLARIS64.zip or***
***p4505133_10105_SOLARIS64.zip.zip, and cannot find p4505133_10105_SOLARIS64.zip.ZIP, period.***

Kindly check if the zip file size both at the source and the destination are the same ...

End-of-central-directory signature not found

I am in the process of configuring Grid on a Linux server (OEL 5)
i have the software onn the server as a zip file and i downloaded it through ftp in binary mode.
I am not able to extract it,below si the error..
[root@oemgridsvr Grid]#
[root@oemgridsvr Grid]# unzip GridControl_10.2.0.4_LINUX.zip
Archive: GridControl_10.2.0.4_LINUX.zip
End-of-central-directory signature not found. Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive. In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
note: GridControl_10.2.0.4_LINUX.zip may be a plain executable, not an archive
unzip: cannot find zipfile directory in one of GridControl_10.2.0.4_LINUX.zip or
GridControl_10.2.0.4_LINUX.zip.zip, and cannot find GridControl_10.2.0.4_LINUX.zip.ZIP, period.
[root@oemgridsvr Grid]#
[root@oemgridsvr Grid]#
[root@oemgridsvr Grid]#
[root@oemgridsvr Grid]# file GridControl_10.2.0.4_LINUX.zip
GridControl_10.2.0.4_LINUX.zip: Zip archive data, at least v1.0 to extract
[root@oemgridsvr Grid]#
[root@oemgridsvr Grid]#
Please help !!
~Thanks

I think this is multi-part archive file. Basically, you have to put these files in one big file and unzip that file..
E.g you must have at least 2 zip files with ext a and b.. EG. for AIX platform there are 2 zip files in the downld zip files.
Step 1: cat p4547817_10202_AIX64-5L.zip.a p4547817_10202_AIX64-5L.zip.b > p4547817_10202_AIX64-5L.zip
Step 2: Make sure the checksum is correct as per the file howto.txt.
$ > /usr/bin/cksum p4547817_10202_AIX64-5L.zip
should produce output 3252003388 1319974395 p4547817_10202_AIX64-5L.zip
Step 3: unzip p4547817_10202_AIX64-5L.zip

Personal Hotspot option not found on my iPhone 4S Using airtel?

Personal Hotspot option not found on my iPhone 4S Using airtel connection. Do any one wat may be the reason?

I had the same issue
Go to Settings / Cellular / Cellular Data Network, scroll down and you will see PERSONAL HOTSPOT.
For APN I used 'internet'.
The password came in automatically
All was restored then

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