CUCM 8x compatibility with UCCX 7x

Quick Question: Is CUCM 8x compatible with UCCX 7x. It does NOT appear so looking at the UCCX compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Currently have CUCM 7.1.3.32900-4 with UCCX 7.0(1)SR05_Build504 - Moving to CUCM 8x (probably 8.1) 1st Qtr 2011. Want to maintain UCCX on 7x. Is this possible/compatible ? Can someone confirm and if you have experience any gotchas to share is greatly appreciate.

Hi
Thats correct UCCX 7.x is not compatible with CUCM 8.x version.
UCCX talks to CUCM with the help of JTAPI protocol, Every major release of CUCM has a different version of JTAPI which UCCX downloads from CUCM when JTAPI sync is performed.
Unfortunately the JTAPI version of CUCM 8.x is not tested with UCCX 7.x version thus its not present in compatability matrix. UCCX 8.x which is out supports CUCM 8.x Also UCCX 7.0(2) which will be coming out later this year or early next year might have the support for 8.x - not sure on that though
Hope this helps
Anuj

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Silent monitoring calls with CUCM 6.0 and UCCX 5.0

Dear all,
We have just integrated a 3rd party recording solution in our VoIP system, which consists of CUCM 6.0 and UCCX 5.0.
Until now we used the recording and monitoring solution of the UCCX for the agents. This worked ok.
But, as we wanted to record other people's calls and also the outgoing calls of the agents, we have created for them a Recording profile in the CCM and assign it to the agents phone.
We have also mantained the recording and monitoring active for them in the UCCX.
What is happenning now is the following:
- The 3rd party recordings works perfectly.
- The recording in the UCCX gets only one way audio.
- The silent monitoring gets only one way audio.
- If the 3rd party recording server is stopped, but the recording profile is stil active in the phones, the silent monitoring in the UCCX works.
Could any of you confirm if using a 3rd party recording solution the monitoring still works?
Is there any 3rd party silent monitoring software?
Thanks in advcance.
Best regards,
Amaia

We've got to delimit the problem.
When we use 3rd party recording solution there are 4 RTP flows: 1 incoming to monitored/recorded phone and 3 flows outgoing.
1 incoming RTP flows
- voice of remote phone
3 outgoing RTP flows
- voice of monitored/recorded phone
- voice of monitored/recorded phone sent to 3d party recording server
- voice of remote phone sent to 3rd party recording server
When we use a network analyzer we see that the agent running in the PC (UCCX 5.0) establishes two RTP flows for the monitoring session. But we can see that one of these flows sends 3 packet RTP per 1 packet RTP sent in the other RTP flow (in the same time).
We think agent sends to monitoring device all the outoing RTP packets of the phone (that belong to three different RTP flows), instead of sending only the RTP packets belonging to voice of monitored/recorded phone.
The other flow, voice of remote phone, sounds fine.
Is there a solution to avoid this problem when we monitor with UCCX 5.0 and record with a 3rd party software at the same time?
Thanks,
Christian

Licensing Issue Quality Management 9.0 with UCCX 8.5

Hi guys,
The UCCX compatibility matrix, Cisco WFO System config Guide plus QM 9.0 installation guide all state QM9.0 is compatible with UCCX 8.5(SU3).
We have ordered QM9.0 licenses using part number
L-CCX-90-QM-L-K9=:L-CCX-90-QM-L-K9= : CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY
I am unable to add these licenses to our UCCX server as I am getting:
Error: The Cisco Unified CCX Quality Manager Seat feature (2nd line) of xxxxx.lic has unsupported version number (9.0)
Has anyone installed QM9.0 with UCCX 8.5 and if so what licenses did you have to purchase?
Thanks!

I have not done this yet, I was looking into getting the license to do same you are doing. Thanks for the heads up. I will wait to see outcome of your attempt.
My main drive to go to 9.x is to get IE9 32 bit support with the latest 9.x SR as I have a handful of supervisors who have Windows 7 and using it to play back recordings, etc and I'm tired of the compatibility issues and time spent on their PCs to keep it running after they do other updates, etc. Was hoping 9.x with the IE9 and 32 bit support would help with those headaches.

MediaSense CUBE recording with UCCX

Customer has MediaSense installed with UCCX currently and is somewhat frustrated that when an agent puts a call on hold, MediaSense breaks the recording and starts a new one once the call resumes. I know, I know...that's the phone, not MediaSense, but that's not the question here.
Customer wants to "fix" this, and understands that forking the media from a CUBE would allow them to have a single recording. Customer uses MGCP gateways currently.
In looking at the problem, I'm trying to figure out exactly WHERE to place a CUBE in this. Call comes in from PSTN via MGCP gateway. I'm thinking that we could set a route pattern to CUBE (which might even be co resident on the MGCP gateway...I think it should have sufficient horsepower here), and then hairpin the call back to CUCM using a different CSS on the inbound side. The call would then hit UCCX and then the agent's DN.
I drew this all out in Visio, and I *think* it should work. I'm going to end up labbing the whole thing up to verify it but was trying to figure out if there is any obvious problem that will make this not a workable solution.
Screen shot of the visio drawing are attached. Looking for some critical thinking here to help confirm or poke holes in this idea.
TIA
Cliff

In my lab I send a block of number such as 31xx to the CUBE via a route pattern. In the CUBE I swap the leading 3 to a 2 so the number becomes 21xx and then send back to CUCM. 21xx can then be your CCX route point or a phone. As long as you can get the call to cross the CUBE as a SIP to SIP call you can fork the media.
This will record the full call from your CCX welcome message via the MoH to the agent.
You should also think about recording outbound calls and where in the call flow the CUBE would fit. Most agents do not present their extension when they dial out. So if the call crosses the CUBE presenting the Contact Centre number that is the number you would see in the recording and it is difficult to identify the agent making the call.
Graham

DTMF not working with UCCX

Hi
We have noticed that DTMF is not working with UCCX,
Call flow ->
PSTN (SIP)-> CUBE - (SIP)-> CUCM - > UCCX
UCCX DTMF is working with IP Phones which are registered with CUCM, But not working with PSTN incoming calls, also we have Unity Connection, for this DTMF is working with PSTN incoming calls,
Please help to troubleshoot this issue,
Rgds
$

What this boils down to is that the CTI Ports do not support RFC2833, only out of band over the CTI QBE protocol. This means that CUCM must "see" the DTMF packets. If CUBE offers KPML in the call SDP, CUCM will automatically request this and translate from the SIP packet into a CTI event. If CUBE is only offering RFC2833, CUCM would need to invoke an MTP on the call to intercept the RTP packets containing the DTMF event.
If this isn't working the most likely reason is that there is no MTP for CUCM to invoke, or the MTP doesn't support RFC2833 DTMF interop. The best way out of this problem is to adjust the CUCM-facing VOIP dial-peer to include both capabilities: 'dtmf-relay rtp-nte sip-kpml' CUBE, assuming it's doing media flow-through, will do the heavy lifting for CUCM. If you set the DTMF Method on the CUCM-side SIP trunk, CUCM will essentially invoke an MTP for *every* call, in most cases needlessly; that's a great way to introduce problems and break things such as faxing.
Please remember to rate helpful responses and identify helpful or correct answers.

Windows 8 and itunes 11 compatibility with an ipod

I have itunes11 and Windows 8. I've called Apple and I've talked to Microsoft. This was months ago. I can download itunes and run it from my laptop but am unable to sync my ipod. I get an error and it automatically reboots my computer. I was told there were known compatibility with itunes and Windows 8. This was months ago.
I know how to downgrade itunes to XP or Win 7. This is not the issue. I can download to my laptop and place, it will not sync to my ipod device (which is a fear years old), but when I did talk to support I was told that it was supported. The ipod was not the issue.. It was the incompatibility between the programs.
I see recent updates in the support community in the past month about production resolution but this still has not resolved my issue. I don't believe purchasing a new ipod is going to resolve the issue either.
If anyone has successfully developed a workaround or recently downloaded itunes11 w/ Windows 8 and can sync to an apple ipod I would love to know how you did it.
Kia
[email protected]

Im not sure that will solve the issue I have with itunes. I have a lenovo laptop and I think it's just an issue with Apple who has to modify the program for users of Windows 8 so that itunes can be used and to find purchased music. I found the music I purchased through itunes but it's not the full tracks. It said it allows me to download it fully so I can hear the whole track, but needs some kind of capatibility? I have no idea what the problem is. If someone has the answer knowing my computer brand and having windows 8 compatibility issues, please let me know what you suggest.

Is adobe photoshop cs2 compatable with windows 8?

Is adobe photoshop CS2 compatable with windows 8?

I have removed and re-installed CS2 twice now and still get the same library application error.
DO NOT INSTALL WINDOWS 8 ONTO YOUR COMPUTER IF YOU WANT TO KEEP CS2!
Telling us to spend more money to upgrade our software to meet OS does not show trust to the users. CS2 should be able to work with new OS systems and if not users should be allowed to update their current program for free to be able to use it on the new OS.
Thank you,
Eric

I have a serious (and bizarre!) issue with my novation impulse (Although i've tried it with two other keyboards and i still have the same problem) and its compatibility with mainstage 3

i have a serious (and bizarre!) issue with my novation impulse (Although i've tried it with two other keyboards and i still have the same problem) and its compatibility with mainstage 3.
the problem is best explained on the following one - page thread:
https://discussions.apple.com/thread/3951518?start=0&tstart=0
(Clearly i'm not alone in this problem, although i think i figured out what's going wrong a little more than he did...read on!)
his solution, to put mainstage in jump mode, is very unsatisfactory to me, as it bounces all of a sudden to drastically different settings.
basically, my analysis is that my controller is NOT receiving MIDI date from mainstage. in other words, mainstage knows what my controller is doing, but my controller doens't know what mainstage is doing.
let's say i turn the knob all the way to the right ... 127...and the virtual fader goes to the right like it's supposed to.
now...next...let's say i change to a different patch, where that same VIRTUAL fader is not at the max clockwise position..maybe it's only at 1pm. now when i turn the physical knob to the RIGHT, the midi data is still at 127 on the controller! it didn't "reset" to sync up with the new level (say 80 or so) setting on the new patch. so i can't increase that new setting of 80 by continuing to turn the knob to the right. i have to turn it all the way to zero,...and then continue PAST zero until the controller thinks that IT is at 0...at that point the controller and mainstage are in agreement, and things work fine....so bascially, the keyboard thinks the level is at max...but mainstage thinks the level is at 1pm.
i am using Logic 9, and i have a macbook pro 2.9 Ghz I7 with 8 gigs of memory and OS X 10.8.4

Hi Josh,
Thanks for taking the time to contact us here a Novation for technical support. Lets continue to correspond via email so we can get your issue resolved.
Thanks.
Mike Towns

I have an ipod touch second gen, how can i download the facebook app if it says its not compatable with my current iOS?

i have an ipod touch second gen, how can i download the facebook app if it says its not compatable with my current iOS?
i had the facebook app but i could never upgrade it and i was ok with using the outdated version but when i reset the ipod so i could gift it to a friend it obviously got rid of the app and now i cant downloaded because it says its not compatable, how can i download the version i had before i reset it?

Your only way is if you have the version that was compatible on your computer such as in the recycle bin/trash or in a computer file backup. In that case delete the current version that is in your iTunes App library and replace it with the older version. Then sync.
Also see:
Recover Older Versions of iPhone Apps After Updating — Apple News, Tips and Reviews

Itunes 9.1 not compatable with XP?

Tried to download 9.1 and keep getting error message that says: The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP. Continuing installation of this software may impair or destabilize operation of your system either immediately or in the future.
I have reboot computer several times, etc. Have never had a problem with any updates to itunes or iphone till now.
Thoughts?

Itunes 9.1 is definitely NOT compatible with Windows XP at this time. The culprit appears to be the Bonjour services package. I recently attempted to install via 3 methods: through Apple Update, via direct download over wireless and via direct download over wired connection. The result was the same in all three instances: when attempting to start itunes 9.1, it would immediately crash with a message "Itunes has encountered a problem and needs to close...". Upon checking the application event viewer (control panel > performance & maintenance > administrative tools > event viewer) I was able to determine that the itunes crashes were due to Bonjour in all but one instance. Bottom line: steer clear of itunes 9.1 until Apple gets their comparability issues corrected.

HELP printer compatability with computor.

Help...Have hp psc 1310 hp officejet 4200 series......Got a new gateway which is Vista and my old one was XP......my printer will print, but can not scan and tried to program the cd in again and computor would not accept it. Will I need to get a new printer that is compatable with Vista? Any thing to update of just have to get new?
thanks enhelder
Message Edited by enhelder on 07-07-2009 10:51 AM

Hello Highcountryhike,
Thank you for posting your request. You should have no issues updating to 10.10 Yosemite. Below are a couple links that should help.
If you run the Software Updates from the Apple Menu, to check for updates. Some have had issues not seeing updates, so simply click on "Store" from the top menu, and then click on Reload Page". Select to install HP Updates to ensure you have the latest drivers.
In some instances, the printer can be updated in the printer queue to resolve other issues, so check to make sure that the printer is listed with the HP Printer Series driver and not just AirPrint. System Prefernces/Printers & Scanners/ select your printer on the left and check on the right side under "Location:" that Kind: is the printer series. You can also click the "-" symbol to remove and then re-add the printer queue again, choosing the HP Printer series name to install the drivers.
Installing the Full Feature HP Printer Driver in OS X v10.10 Yosemite
Mac OS 10.10 Yosemite and HP Printer Support
Please post back with any further issues/questions.
Thanks,
Double-U-Dee
Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"
I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

I want to upgrade to Lightroom 5, but I'm concerned about compatibility with my 2008 intel Core 2 Duo iMac with only 4G of Ram. Will I be able to run Lighroom 5 if I upgrade from Snow Leopard to Lion?

I want to upgrade to Lightroom 5, but I'm concerned about compatibility with my 2008 intel Core 2 Duo iMac with only 4G of Ram. Will I be able to run Lightroom 5 okay if I upgrade from Snow Leopard to Lion? What will happen to the applications that aren't 64-bit compatible? Also the Eye-one Display 2 colorimeter to calibrate the monitor will not run on Lion, so that will be an expensive upgrade to an i1DisplayPro. Is the upgrade important enough to offset the expense? I have an Epson R2000 printer. Will there be problems with the drivers if I upgrade to Lion? It would be great to hear from other mac users who are also photographers and who print their own photos.

Before upgrading to Lion be sure to read this link:
https://discussions.apple.com/docs/DOC-6271
Adobe lists these requirements:
http://www.adobe.com/products/photoshop-lightroom/tech-specs.html
Looking at http://www.everymac.com/ even the earliest 2008 iMac was fully 64 bit, even though Boot Camp doesn't support 64 bit Windows on that machine.

Facing issue in integration WFM 8.5.1 with UCCX 8.0.2

Hi
I am trying to integrate WFM with UCCX but the integration is not successfll and WFM is not importing user from UCCX
In the log file i am getting following error:
[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express
[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
[oocAgent] 11-22-2011 10:25:13 PM Error while executing
[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express
[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
[oocAgent] 11-22-2011 10:25:13 PM Error while executing
[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
Hope someone in the forum has a solution for that
Regards
Rupam

It looks like server name does not match. IBM call it the server name. In the Microsoft world you would call it the instance name.
Login to the CLI on CCX and do a "show status" make a note of the host name. Using the following to convert the host name to the server name. If you have a HA CCX then each server will have its own server name.
Enter the instance name of the primary Unified CCX
database. When typing the database instance name,
use the following guidelines:
■ Convert all uppercase characters to lowercase
characters
■ Replace all hyphens with underscores
■ If the host name starts with a number, add the
prefix i
■ Append _uccx to complete the instance name
For example, if your host name is 80-ABC, your instance
name will be i80_abc_uccx.
Graham

SQL Server Express compatibility with Windows 8.1 - Which version(s) are compatible?

We have purchased a new computer that has Win 8.1 Pro. We are migrating an application from a Win 7 Pro machine we are currently successfully using (the vendor migrates it for us) and they have said that the application will require the installation of SQL
Server 2008 Express (which we do have on our Win 7 machine).
In looking at the requirements for SQL Server 2008 Express (on the download page for it), it does not mention it being compatible with Win 8.1
In addition, Installation Instructions says that it requires:
Microsoft .Net Framework 3.5 SP1
Windows Installer 4.5.
Windows PowerShell 1.0
I see that 3.5 is already listed as a program feature of Win8.1 and I've enabled it. Do I need to install SP1? I downloaded it, and launched it, and nothing happened.
I also looked at the Windows Installer 4.5 download page, and it's not clear if that is compatible with 8.1. Do I need to download and install it?
Power Shell 2.0 is already installed. I assume that will be backwards compatible with PowerShell 1.0; is that correct?
I saw another question about SQL Server Express Compatibility with Win 8.1 (http://social.technet.microsoft.com/Forums/windows/en-US/038ec00e-4fc1-41ba-9fdc-21c022aad67e/action?threadDisplayName=sql-server-express-compatibility-with-windows-81) and the response
said that SQL Server Express 2012 will work, but the link contained in the answer led to a page for SQL Server Express 2014.
My vendor has told me that SQL SERver Express 2012 will be backwards compatible with their product. But they said that I would first have to install 2008 first. Is that correct for Win 8.1?
So, the ultimate questions are:
1. What is the link for Sql Server 2012 Express for Win 8.1?
2. Will the SQL Server 2012 Express download require prior install of the 2008 version
3. What other component requirements are required for SQL Server 2012 Express, and how can I determine if they have already been installed. (This is a brand new computer with a clean Win8.1 Install).
4. Finally, can we use the 2014 version of SQL Server Express for Win 8.1? If so, questions 1, 2 and 3 apply, too.
Thanks for your help on this!! HIGH ANXIETY.

Hello,
The following article provides which updates are required to make SQL Server versions compatible with Windows 8 or 8.1:
http://support.microsoft.com/kb/2681562/en-us
1. You can use the product updates feature on SQL Server 2012 to make it compatible with Window 8.1. Apply SP1 as described on the following
article:
http://www.sqlcoffee.com/SQLServer2012_0008.htm
2. No.
3. Download and install .NET Framework 4.0 and enable .NET Framework 3.5. For more information:
http://www.sqlcoffee.com/SQLServer2012_0017.htm
4. Yes, you can use SQL Server 2014 with Windows 8.1. Please refer to the Support article provided above.
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com

Blue Ray Disk drive compatibility with DVD S Pro, Mac Pro

Ok, I'll make this an official question, where might I find info on BDR drive compatibility with DVD S Pro, Mac Pro, etc? I'm a little surprised that there doesn't seem to be much info available.
I can always use my Pioneer BDR-202 with a windows box, I have several, but I'm trying to get AWAY from them.
Any thoughts, links, etc. welcome, thanks
Les

Blu-ray offers a level of interacivity that is not possible with DVDs, so it isn't just an different drive that you are getting with Blu-ray. Seeing how Apple didn't upgrade DVD SP with the new FCP Suite 2, it is reasonable to assume they are working on a separate Blu-Ray Studio Pro, that is going to be completely different than DVD SP. Adobe Encore's support for Blu-Ray is extremely buggy, so obviously moving from DVD programming to Blu-Ray programming isn't just a simple tweak to the code.
Apple doesn't pre-announce software they are working on so this is all guess work, but it is reasonable to assume that they are working on a Blu-Ray programming application. Be patient. Do you really have the money to burn on the bleeding edge of new technology? A single Blu-Ray burnable disc sells for $20. Two months ago the exact same disc sold for $45. Prices will continue to fall as things stablize.

CUCM 8x compatibility with UCCX 7x

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