CUCM 9.1 native call queuing - calls stuck in queue

Hello everyone
We are using the CUCM 9.1 native call queuing feature for attendants hunt group an have the following problem - if all the attendants are busy, the next arriving call gets into queue, receiving MOH treatment, as described in documentation. But if one or more attendants gets free and ready to receive calls, queued call doesn't get transfered to his/her phone. Logging in additional attendants, logging them in and out again doesn't change anything, once the call got in queue it stays in queue.
Exact cucm release version is 9.1.1.20000-5.
Has anyone seen this? Any ideas on what traces/logs to check?

Hi,
it seems you hitting this bug CSCuc16486
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuc16486&from=summary
HTH
Anas
please don't forget to rate the helpful posts

Similar Messages

Unable to place call on calls on hold - SIP Trunk from CUCM to CUBE and from CUBE to ISTP

Hi Cisco Community,
I have a SIP Trunk setup between the CUCM and CUBE and another SIP Dial Peers from the CUBE to the ITSP. All incoming/outgoing calls, DTMF-Relay works well except one thing which is the ability to hold the call.
On the SIP Trunk from the CUCM to the CUBE, I did not select “MTP” because when I do so, I am forced to select my preferred MTP codec which when selected G.729/G.729a, all my outgoing calls goes out using G.729r8. This codec works well for most of the calls until the ITSP replies back with G.729br8. When this condition occur, my call simply fails (this is very intermittent and only some random numbers).
That said, I have some issues with DTMF Relay when I select MTP on the SIP Trunk. DTMF Relay only works if the call is G.729r8 all the way from the CUCM to the ITSP. If the ITSP replies back with G.729br8, the call might established but will simply be “voice-only”.
The current setup is no MTP is selected and everything is working perfectly. I am happy with that until I place a call on hold, which when I do so, the call immediately terminate. Could you please help me understand why?
I have all media resources configured such as G.729r8 MTP, G.729br8 MTP, G.711u MTP, Transcoding with all codecs, etc. All MRG and MRGL are configured on all devices and SIP Trunks.
Below is an example of a call that is connected with the current setup:
Note:
IP: 10.18.81.2 (CUBE)
IP: 10.18.81.11 (CUCM SUB)
IP: 10.111.111.254 (ITSP SBC)
PM-HO-VG-01#
PM-HO-VG-01#
Nov 30 11:44:29.938: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:10.18.81.11:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
Session-Expires: 1800
Contact: <sip:[email protected]:5060>
Max-Forwards: 70
Content-Length: 0
Nov 30 11:44:29.942: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:29.946: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1417347869
Contact: <sip:[email protected]:5060>
Call-Info: <sip:10.18.81.2:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 301
v=0
o=CiscoSystemsSIP-GW-UserAgent 7676 6958 IN IP4 10.18.81.2
s=SIP Call
c=I
PM-HO-VG-01#N IP4 10.18.81.2
t=0 0
m=audio 22256 RTP/AVP 18 0 8 101
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
Nov 30 11:44:29.950: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Nov 30 11:44:30.658: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Session Progress
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Session: Media
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:30.662: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2747 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:31.226: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Session Progress
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Session: Media
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
X-BroadWorks-Correlation-Info: bbf9
PM-HO-VG-01#4839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Accept: application/media_control+xml,application/sdp,application/xml
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 10.111.111.254
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC81D00
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:31.634: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2747 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:31.726: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72075e3a02c1
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Type: application/sdp
Content-Length: 236
v=0
o=CiscoSystemsCCM-SIP 9082578 1 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 10.18.80.40
b=TIAS:8000
b=AS:8
t=0 0
m=audio 21928 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 10.18.80.40
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
PM-HO-VG-01#
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 10.18.80.40
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
PM-HO-VG-01#sh sip
PM-HO-VG-01#sh sip-ua call
PM-HO-VG-01#sh sip-ua calls
Total SIP call legs:2, User Agent Client:1, User Agent Server:1
SIP UAC CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 27218091323
Called Number : 0862000000
Bit Flags : 0xC04018 0x10000100 0x0
CC Call ID : 64511
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : [10.111.111.254]:5060
Destn SIP Resp Addr:Port: [10.111.111.254]:5060
Destination Name : 10.111.111.254
Number of Media Streams : 1
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Mode : flow-through
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 64511
Stream Type : voice+dtmf (0)
Stream Media Addr Type : 1
Negotiated Codec : g729br8 (20 bytes)
Codec Payload Type : 18
Negotiated Dtmf-relay : rtp-nte
Dtmf-relay Payload Type : 101
QoS ID : -1
Local QoS Strength : BestEffort
Negotiated QoS Strength : BestEffort
Negotiated QoS Direction : None
Local QoS Status : None
Media Source IP Addr:Port: [10.18.81.2]:22256
Media Dest IP Addr:Port : [10.111.111.254]:20074
Options-Ping ENABLED:NO ACTIVE:NO
Number of SIP User Agent Client(UAC) calls: 1
SIP UAS CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 0218091323
Called Number : 0862000000
Bit Flags : 0xC0401E 0x10000100 0x80004
CC Call ID : 64510
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : [10.18.81.11]:5060
Destn SIP Resp Addr:Port: [10.18.81.11]:5060
Destination Name : 10.18.81.11
Number of Media Streams : 1
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Mode : flow-through
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 64510
Stream Type : voice+dtmf (1)
Stream Media Addr Type : 1
Negotiated Codec : g729br8 (20 bytes)
Codec Payload Type : 18
Negotiated Dtmf-relay : rtp-nte
Dtmf-relay Payload Type : 101
QoS ID : -1
Local QoS Strength : BestEffort
Negotiated QoS Strength : BestEffort
Negotiated QoS Direction : None
Local QoS Status : None
Media Source IP Addr:Port: [10.18.81.2]:22350
Media Dest IP Addr:Port : [10.18.80.40]:21928
Options-Ping ENABLED:NO ACTIVE:NO
Number of SIP User Agent Server(UAS) calls: 1
PM-HO-VG-01#
PM-HO-VG-01#
PM-HO-VG-01#
As you can see, the call is connected and everything is working perfectly. When I press the hold button, here is what I get:
NOTE: I have # debug ccsip messages and #debug ccsip calls (running)
PM-HO-VG-01#
PM-HO-VG-01#
Nov 30 11:44:49.210: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 102 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Contact: <sip:[email protected]:5060>
Content-Type: application/sdp
Content-Length: 244
v=0
o=CiscoSystemsCCM-SIP 9082578 2 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 0.0.0.0
b=TIAS:8000
b=AS:8
t=0 0
m=audio 21928 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=inactive
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
Nov 30 11:44:49.218: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 102 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:49.218: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC9241
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 102 INVITE
Max-Forwards: 70
Timestamp: 1417347889
Contact: <sip:[email protected]:5060>
Call-Info: <sip:10.18.81.2:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Length: 271
v=0
o=CiscoSystemsSIP-GW-UserAgent 7676 6959 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 22256 RTP/AVP 18 101
c=IN IP4 0.0.0.0
a=inactive
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC9241
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 102 INVITE
Timestamp: 1417347889
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Supported:
Accept: application/media_control+xml,application/sdp,application/xml
Contact: <sip:[email protected]:5060;transport=udp>
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 360
v=0
o=BroadWorks 316169737 2 IN IP4 10.111.111.254
s=-
c=IN IP4 0.0.0.0
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
a=inactive
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 0.0.0.0
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.282: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECA2633
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:49.282: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 102 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Length: 271
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2748 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 22350 RTP/AVP 18 101
c=IN IP4 0.0.0.0
a=inactive
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
Nov 30 11:44:49.282: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72094953dfea
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: presence
Content-Length: 0
Nov 30 11:44:49.290: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 103 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Contact: <sip:[email protected]:5060>
Content-Length: 0
Nov 30 11:44:49.294: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 103 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:49.294: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECB16F3
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 103 INVITE
Max-Forwards: 70
Timestamp: 1417347889
Contact: <sip:[email protected]:5060>
Expires: 180
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:49.338: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECB16F3
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 103 INVITE
Timestamp: 1417347889
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Supported:
Accept: application/media_control+xml,application/sdp,application/xml
Contact: <sip:[email protected]:5060;transport=udp>
Content-Type: application/sdp
Content-Length: 306
v=0
o=BroadWorks 316169737 3 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:49.342: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 2
PM-HO-VG-01#00 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 103 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2749 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:49.350: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720b594cd517
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 103 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 213
v=0
o=CiscoSystemsCCM-SIP 9082578 3 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 10.18.81.10
t=0 0
m=audio 4000 RTP/AVP 18
a=X-cisco-media:umoh
a=rtpmap:18 G729/8000
a=ptime:20
a=fmtp:18 annexb=no
a=sendonly
Nov 30 11:44:49.354: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECC55
From: <sip:[email protected]>;tag=3C365010-1E42
To: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Max-Forwards: 70
Timestamp: 1417347889
CSeq: 101 BYE
Reason: Q.850;cause=86
P-RTP-Stat: PS=874,OS=17480,PR=872,OR=17440,PL=0,JI=0,LA=0,DU=17
Content-Length: 0
Nov 30 11:44:49.354: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECD1ECD
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Max-Forwards: 70
Timestamp: 1417347889
CSeq: 104 BYE
Reason: Q.850;cause=65
P-RTP-Stat: PS=872,OS=17440,PR=952,OR=19040,PL=0,JI=0,LA=0,DU=17
Content-Length: 0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 Race Condition
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECD1ECD
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
Timestamp: 1417347889
CSeq: 104 BYE
Content-Length: 0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 10.111.111.254
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 65
Disconnect Cause (SIP) : 200
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECC55
From: <sip:[email protected]>;tag=3C365010-1E42
To: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 101 BYE
Content-Length: 0
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 0.0.0.0
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 86
Disconnect Cause (SIP) : 200
PM-HO-VG-01#

Hi Manish,
Again, excellent feedback. Much appreciated.
I will try the commands suggested above and see if I can get DTMF to work correctly while interworking H.323 and SIP.
But my ultimate goal is to have SIP all way from the CUCM to the CUBE and from the CUBE to the ITSP.
If I enable SIP Early Offer with MTP on the CUCM going to the CUBE, all SIP Invite sent from the CUCM to the CUBE uses G.729r8 as the codec and once the call is established using G.729r8 should the ITSP reply with that codec, the call succeed and I am able to see an active MTP session using G.729 when I issue the command # show sccp connections.
One thing that I saw is that my ITSP love so much sending G.729br8 most of the times, so even if using SIP EO with MTP on the SIP Trunk to the CUBE, when I sent my INVITE out from the CUCM to the CUBE using G.729r8, specially on call center numbers such as 0800 numbers, you will see that the call established but the codec being negotiated is G.729br8 which is voice only (missing DTMF).
I will be doing some intensive test again later on this week and will send the logs.
Here is my question to both of you:
Which is the best way of having a proper SIP to SIP setup all the way that will not pose any problem?
Do I have to enable Early Offer on the SIP Profile used by the CUBE SIP Trunk or should I use the normal Standard SIP Profile? Do I need to enable MTP on my CUBE SIP Trunk or not?
From the CUBE point of view, I have a voice class codec that support G.729r8 or G.729br8 and the DTMF Relay method supported by the ITSP is RFC 2833.
I will send more logs for each scenario. I think that we are getting close to the resolution of this problem.
Thanks again for your support fellows.

How can i redirect a queued call to a voicemail using CCX editor?

hi buddies, i wonder how can i redirect a queued call to a voicemail of a valid extension using CCX editor?
i just uploaded my script (does not working as i wanted regarding voicemail)if can anybody help me i will be very happy!!

first of all i REALLY A REALLY appreciate your reply
but two questions remain:
a) check my attached file is this the VM pilot number?
b) Called Address = "2133" means that the call will be redirected to the voicemail of the 2133 extension? im right??

CUCM, VCS-Core and Edge, B2B Calling

I have CUCM ver 9.1(2) and VCS 8.1.1 in my environment, the VCS-C and VCS-E are currently setup to do MRA which is working fine for the vpn-less Jabber.
We also have a number of SX series Telepresence codecs dotted about which are registered to the CUCM and used for internal video conferencing, now the company is wanting the ability for outside video conferencing so need to setup the B2B capability (licencing has been sorted out already for Rich Media Sessions)
I've been ploughing through a number of docs on this, I have not found one yet specifically for CUCM registered devices and VCS doing nothing but firewall traversal, so the guides I've been working from are for enabling CUCM registered devices to talk to VCS registered devices and just taking relevant bits such as Neighbour zones and SIP trunks from it.
Does anyone know of a guide specifically for the direction Cisco appear to want us to go, which is Telepresence devices registered to CUCM and the VCS just doing firewall traversal.
Or a guide on the firewall traversal part only and I can tack it on to my notes from the other adapted guides.
My current notes have the following tasks I think I need to do to get this working
- setup partition and CSS on the CUCM for Telepresence calls
- setup SIP trunk on CUCM pointing to Expressway-C (have subnotes on requirments for SIP Trunk Security profile and the SIP Profile)
- SIP route pattern(s) on the CUCM pointing to the SIP trunk
- Enterprise parameters on the CUCM such as Cluster FQDN, Organization Top Level Domain and URI Lookup Policy
- On the VCS-C a neighbour zone pointing to the CUCM
- Search rule to route inbound calls to CUCM neighbour zone
Is this looking correct so far? If so then what else will I need to in relation to traversal zones and VCS-E call routing to get calls in and out the business?
thanks in advance
Tigre

Was checking the logs on the SX10 itself, appears to be reporting the same thing about 503 Service Unavailable, I had the logging on it set to "Extended Logging"
(NB - the address 10.1.99.198 in this case is not the SX10, it is my laptop as I was using the SX10's webgui to remotely control the device and make the call)
Currently discussing this issue with Cisco TAC, will update as and when more info comes
Line 1113: Sep 10 15:24:56.367 a9 appl[1529]: 6097.58 CuilApp   User admin(1001) about to execute command '/Phonebook/Search ContactType: any Limit: 100 Offset: 0 PhonebookType: local SearchString: [email protected]' from 10.1.99.198.
Line 1114: Sep 10 15:24:56.375 a9 appl[1529]: 6097.58 CuilApp   User admin(1001) about to execute command '/CallHistory/Recents DetailLevel: Full Limit: 100 Offset: 0 SearchString: [email protected]' from 10.1.99.198.
Line 1115: Sep 10 15:24:56.384 a9 appl[1529]: 6097.59 CuilApp   User admin(1001) about to execute command '/Phonebook/Search ContactType: any Limit: 100 Offset: 0 PhonebookType: corporate SearchString: [email protected]' from 10.1.99.198.
Line 1117: Sep 10 15:24:58.634 a9 appl[1529]: 6099.84 CuilApp   User admin(1001) about to execute command '/Dial callType: Video number: [email protected]' from 10.1.99.198.
Line 1125: Sep 10 15:24:59.154 a9 appl[1529]: 6100.36 MainEvents I: OutgoingCallInvoked(p=3) remoteURI='sip:[email protected]' localURI='sip:[email protected]' bookingID=''
Line 1164: Sep 10 15:24:59.859 a9 appl[1529]: 6101.07 MC I: CallParticipant: calledUri: sip:[email protected]
Line 1190: Sep 10 15:24:59.890 a9 appl[1529]: 6101.10 SipPacket   INVITE sip:[email protected] SIP/2.0
Line 1196: Sep 10 15:24:59.892 a9 appl[1529]: 6101.10 SipPacket   To: <sip:[email protected]>
Line 1295: Sep 10 15:24:59.960 a9 appl[1529]: 6101.17 SipPacket   To: <sip:[email protected]>
Line 1306: Sep 10 15:24:59.967 a9 appl[1529]: 6101.18 SipPacket   To: <sip:[email protected]>;tag=1393374~8642d04e-70cd-49a5-b73c-5ca5fe21b218-48171693
Line 1313: Sep 10 15:24:59.970 a9 appl[1529]: 6101.18 SipPacket   ACK sip:[email protected] SIP/2.0
Line 1318: Sep 10 15:24:59.972 a9 appl[1529]: 6101.18 SipPacket   To: <sip:[email protected]>;tag=1393374~8642d04e-70cd-49a5-b73c-5ca5fe21b218-48171693
Line 1328: Sep 10 15:24:59.979 a9 appl[1529]: 6101.19 MainEvents I: CallDisconnectRequested(p=3) remoteURI='sip:[email protected]' cause=[normal('') 'LocalDisconnect']
Line 1333: Sep 10 15:24:59.986 a9 appl[1529]: 6101.19 MainEvents I: CallDisconnected(p=3) remoteURI='sip:[email protected]' causeToLocal=[disconnected('Service Unavailable') 'RemoteDisconnect'] causeToRemote=[normal('') 'LocalDisconnect']

How to call in a loop AdfCustomEven.queue to send data in pieces

Hi
I need to call in a loop AdfCustomEven.queue to send data in pieces to a managed bean in the server

You can try using an af:poll and call the queue from the pollListener
Timo

Agent's Ability to Decline a Queue Call - UCCX

We have a group of agents that not only answer queue calls but have another line that they also need to answer calls on. Business needs require this functionality. Their complaint is that while they're on a non-queue call and a queue call comes in, they are not able to decline that call or bounce it to the next available agent. Even if they were to attempt to go 'not ready' after the call has been presented to them, it continues to ring.
Currently we are on UCCX 8.0.2 and are planning an upgrade to 8.6. I know we can't bounce calls in our current version, but do later versions have this ability? I'm not sure what this functionality would be called so I'm having a hard time finding it. Thanks!
Dan

Hi Dan,
Unsupported Configurations for Agent Phones
The following configurations are not supported for agent phones:
•Two lines on an agent’s phone that have the same extension but exist in different partitions.
•A Unified CCX extension assigned to multiple devices.
•Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring an Unified CCX extension in a single device profile is supported.)
•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Maximum Number of Calls to a value other than 2.
•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1.
•Configuring a Cisco Unified IP Phone with Secure Real-Time Protocol (SRTP) for use in silent monitoring and recording.
•No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent.
•The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.
•Use of characters other than the numerals 0–9 in the Unified CCX extension of an agent.
•Configuring the Unified CM intercom feature.
•Configuring the hold reversion feature.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf
Hope it helps.
Anand
Please rate helpful posts by clicking on the strs below the right answers !!

Agents getting kicked out of Talking status to ready status on Queue calls

Hello All,
We have an odd problem. Some of our agents are complaning that they are randomly getting kicked out of talking status and going into a ready state while on a queue call.
For example an agent will be on a queue call and talking and UCCX will put them into a ready state while having recieved a call from the queue and still on that queue call.
On the agent phone there are two extensions (7945 IP Phone). Extension 2110 which is the queue number and 2500 which is a extesnion that is shared on several diffrent phones by the agents. 2110 is set to 2 calls and set to 1 as a busy trigger. 2500 is set to 4 calls and busy trigger of 2. Both extesnions are not part off any hunt groups and 2500 is the only one that is on several diffrent phones.
The agents do use extension mobility to sign into the phones since they rotate desks. We are running the enhanced version of contact center express System version: 8.5.1.11003-32.
The agents are using the cisco desktop agent.
Thanks for any help or advice,
Dan

Hi Dan,
Unsupported Configurations for Agent Phones
The following configurations are not supported for agent phones:
•Two lines on an agent’s phone that have the same extension but exist in different partitions.
•A Unified CCX extension assigned to multiple devices.
•Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring an Unified CCX extension in a single device profile is supported.)
•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Maximum Number of Calls to a value other than 2.
•In the Unified CM Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1.
•Configuring a Cisco Unified IP Phone with Secure Real-Time Protocol (SRTP) for use in silent monitoring and recording.
•No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent.
•The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.
•Use of characters other than the numerals 0–9 in the Unified CCX extension of an agent.
•Configuring the Unified CM intercom feature.
•Configuring the hold reversion feature.
Agents are not moved to "Not Ready" state by "Dropped Event" in workflow in case the agent got reserved for next call.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf
Hope this helps.
Anand
Please rate helpful posts !!

Checking number of queue calls and redirecting

I am wanting to add a variable into my script that checks the number of calls that are currently queued and if the number of queued calls is greater then three any additional calls will be sent down a Call Subflow to another script. I have attached a copy of the script I am using, the issue that I am facing is that when I get a call queued in my Reception CSQ the next call goes down the call subflow when in actually I want the second and third call to queue and the fourth call to go down the call subflow.

Looking at your script you are checking if there are agents logged in, and if so you send the call to Queue Call label, which is below the check for calls in queue, your success node from agents logged in should go to another label that checks calls in queue.
HTH,
Chris

UCCX Script Replacement with Queued Calls

UCCX script question:
If there are calls queued, and the script is replaced with an edited script, will the original script maintain the queued calls, or what happens with them?

Existing calls are still following the script they arrived to, all new calls will follow the updated script.

Checking for queued calls and rerouting

I have a script attached that I am trying to check for agents logged into the Reception CSQ if there is at least one agent logged into that CSQ then it should then check to make sure that there are no more then one call queued in the Reception CSQ if more than one call is holding in the reception queue then it should send it down a call subflow to another script. Currently, this does not seem to be returning the expected behaviour and it always goes to the Queue Call step no matter if anyone is signed in or not.

I think you have your If step backward. You currently have:
This reads as follows:
IF agentsLoggedIn is one or less, then queue the call.
IF contactsWaiting is one or less, then queue the call.
ELSE call subflow
Based on your description above I suspect you want this:
Please remember to rate helpful responses and identify helpful or correct answers.
Message was edited by: Jonathan Schulenberg to correct recept_queued_calls step to < 2

"touch to return to call" banner is stuck, forces a restart

Strange problem.The "touch to return to call" banner is stuck. Happens when I try to return calls to certain numbers. I have to manually shut it down.
Seems to be related to people who call me on iphones 3gs.
I have 3g 3.0

I'm not sure either, but I haven't experienced the same. I'm fairly confident this has nothing to do with the type of phone a missed call is from. Nothing is saved different with a missed call based on the type of cell phone the call was placed with.
I agree that you should not have to do a reset.
Copied from my previous post.
If an iPhone reset does not resolve this, the next step is restoring your iPhone from your iPhone's backup. If there is a problem with your iPhone's backup, restoring from the backup will also restore the problem. If no change after restoring from your iPhone's backup, try restoring as a new iPhone or not from your iPhone's backup.
If no change after either restore method, you can call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.

Priority in queue based on the number of times the caller has called

Hi,
One of my customer has requirement to to prioritize the call from caller if the same caller has called thrice within 24 hours.
UCCX version is 7.0. It is standalone.
Please let me know if it can be achieved?
Thanks,
Vinay

Hi
Yes - I've done this on CCX7.0.
I basically just queried the contactcalldetail table after validating the CLI is sensible for calls from the same number in the last few days.
I added a new DSN to point at the CRA DB. You would need a Premium UCCX license.
Aaron
Please rate helpful posts..

JMS messages stuck in queue in weblogic v923 cluster

Hi all,
Enviornment details:
In our pre-production weblogic v923 cluster enviornment with Oracle 10g database, there are 10 server boxes with 2 managed nodes running on each server box in linux enviornment.
There are 3 JMS queues and 1 error queue per managed node.
All the queues are durable and the persitence store is a database table. There is a single database table per single managed node.
High loads of JMS messages from client applications coming on each of the 3 JMS queue are processed by the cluster on daily basis.
The JMS messages that failed to be processed the very first time due to the application logic exceptions are put on error queue since the retry is set to zero on the non-error queue.
The application exceptions are logged to a database table for futher reference.
The falied messages from the error queue are read by spring based MDP and resent to the application for reprocessing.
If no application exceptions, the message will be persisted in a relational database; in the case of failures, MDP code puts the failed message back on to the error queue.
The auto_ack is true on the JMS message.
It is observed about less than 1% of the messages fail the original processing and are in error queue on daily basis.
99.9% of the time, the reprocessing of the messages from the error queue is a success.
Currently due to some obvious reasons, the system administrator stops a managed node when the disk is full and start a different managed node on the same server box. This approach will be stopped in the very near future so that all nodes on all servers are running at any point of time by making few enviornment changes.
Problem:
1a) Occasionally, it is observed that 1 - 4 JMS messages are stuck in the error queue. There are no signs of reprocessing as there are no application exceptions or the corresponing insert into the database. The JMS persistence store table still has the JMS message.
1b) It is observed that over time, the same JMS messages that were originally stuck on server 1's managed node A are no longer there but are found in a different node (say node B) on a different server box.
As far as I understand the JMS, a message could be in a Pending state if MDP (in my case) does not automatically send ACKNOWLEGMENT back due to an issue in the Spring Defaultlisternercontainer before calling MDP's onMessage(). I am not sure as what happens to that status over time).
It is also observed that the stuck messages content is not much different than the other messages that are processed fine.
Any pointers/input is highly appreciated.
Thanks in advance for your valuable input and time.

Off the top of my head, I can only think of two reasons why a message might move from node to node:
(A) An application is dequeueing them and enquening them elsewhere.
(B) The application is using distributed queues, and the distributed queue has been configured to enable "queue forwarding". The forwarding feature automatically moves messages from distributed queue members that have no consumers to members that do have consumers. Queue forwarding is sometimes enabled as a work-around to better enable MDP support of WL distributed destinations, unlike WebLogic MDBs, MDPs have no container logic to ensure that all members of a distributed destination are serviced by a consumer under all circumstances...
Regards,
Tom

BPM: Message Stucked in Queue on Error even after Cancel Process

Hi all,
We have a scenario where we are using BPM to call RFCs in sequence using BPM. In case of exception, we make use of exception branch and canel the process. But even after doing so, failed messages are stucked in queue and if a new message comes in, it goes in pending status due to previous stucked messages.
Can anybody please suggest how to overcome this.
Thanks
-Kulwant

You need to make sure that:
1) You have defined a Exception Handler in your Block
2) You have included this in the Exception Branch properties.
3) You have included this under the Exceptions section of your Sync Send Step....
Even I got into the same situation and then figured out that F7 mentioned Exception will never be raised....why??.....the 3rd point was the reason.....check if same applicable to your case also...
Regards,
Abhishek.

Calls offered = Calls Handled & Abandoned in Q?

I have produced a report that shows calls Handled and Abandoned in Queue, however they do not add up to the total calls offered,
The report is showing Handled @ 329 & Abandoned in Q 273, where as calls offered is 524.
The discrepancy is 48 calls!
In looking at the cisco documentation it is difficult to discern what makes up calls offered or call abandoned.
Any help is greatly appreciated.
Thanks Sarah

Hi Oabulaban, Can you tell me where i would find adandon on ring as a calculation? I couldn't find it in either the call type report or the call type skill group report.
Just to confirm, is I run the call Type report, calls Handled + calls Abandoned = calls offered 17 +25 = 41
however in the Call type skill group report - just run as a call type report the same calculation is 24 + 27 =51 However the actuall calls offered is showing 49!
a couple of people have mnetioned it could be script related, however I need to understand which would be the correct view - Call type report or the call type Skill group report.
If you are able to calrify that would be great.

CUCM 9.1 native call queuing - calls stuck in queue

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