CUCM & CUP 9.1 subscriber cluster

Dear
I am trying to install CUP subscriber which is in different sub cluster than the publisher , I am not able to add the subscriber I get the error attached I have enabled access-list as a IP between the servers, but still it is prompting me with the same error,
Also I am getting the error on CUCM subscriber as per the attached.
I have done according to the link below but no success.
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-60/109486-cm-configuration-validation-error-00.html
thanks

Hi Samuel,
Please verify that the subscriber entry is present under CUP Publisher topology and CUCM Application servers list.
HTH
Manish

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Softphone Registration Error - Jabber 9.2.5 with CUCM/CUPS 8.6

All,
I'm having trouble getting my softphone feature inside Jabber 9.2.5 to work with my CUCM/CUPS 8.6 deployment. I have the CCMIP profile setup and user associations in place. The show connection status indicates a status of Not Connected with an error of "Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact you system administrator for assistance. The CCMCIP address is correct.
Any ideas?
I verified the service is running in CUCM. The Jabber client appears to never have attempted to register to CUCM. Status of the endpoint in CUCM is unknown, unknown.
Thanks!
Jason

Sorry for the delay in getting back to you. You can determine what CUCM server "name" the server is trying to use by doing a TFTP GET of the device config file from a workstation with access to the TFTP server.
An example from a windows box is
tftp -i GET .cnf.xml
This will pull a copy of the device's config file to the pc. You can then open it with any text editor and look for the CUCM name. It is most likely the hostname of the subscriber in question. If you can't resolve the name by itself (no fqdn) then the reg will fail. At least it did in my case.
You can change the server name to IP by browsing to System > Server in CUCM. Change the device in question name to the correct IP.
Alternatively you could correct the name resolution issue.
HTH,
Jason

CUCM 8.6.2 Subscriber is down!!!!

Hi,
Can anyone please help me in this I have got 2 clusters of CUCM 8.6.2 one is Pub and another one is Sub. In the cluster there are 4 nodes
1. CUCM - Pub
2. CUPC
3. UCCX
4. UCXN
1. CUCM - Sub
2. CUPC
3. UCCX
4. UCXN
This complete structure is in VMware. Today my Sub went down completely and all the phones are now registered to PUB. When I went to see in VSphare client to see what is going on I saw that in the CUCM node --> console it is rebooting automatically and is then giving error and asking to insert Recovery disk. When I tried to ping other nodes in the cluster they were completely fine no problems in it. Please see the attached error file. I will really thankful if any one able to help me out in this.
Thank You,
Kind Regards
Rohit Mangotra.

Hi Rohit,
Download the recovery iso from this location and boot up the subscriber from this iso.
http://software.cisco.com/download/release.html?mdfid=283782839&flowid=26422&softwareid=282074294&release=8.6%282a%29&relind=AVAILABLE&rellifecycle=&reltype=latest
Once there it will give you the option to run an automatic or manual file system check. Try the automatic one first and if it does not work then try manual file system check. Thes kind of issues can occur because of improper shutdowns and may lead to reinstallation of sub in case the recovery disk does not fix the issue.
HTH
Manish

CUCM & CUP DNS and Domain name

Hello
CUCM 9.1, CUP 9.1 and CUC 9.1
I have not mentioned DNS or domain name on my CUCM and on my CUP, if i enable the DNS and domain name on the CUCM does it will change the license mac of CUCM AND CUP ???? which will cause me to rehost the license from the cisco licensing team.
thanks

Hi Jack,
You can do that. Nothing would happen.
please follow the links
https://supportforums.cisco.com/message/4109569#4109569
https://supportforums.cisco.com/thread/2227236
regds,
aman

CUCM different MTU size within cluster

Hi,
What could be the impact if within a cluster one of the subscriber has lower MTU value ?
eg 1492 to allow passing traffic due to provider restrictions and 1500 default for Pub and other Subs.
Can we stay like this or at least for a few days, waiting for a maintenance window to change MTU clusterwide ?
edit: version 8.6.2 and currently database status is good, 2 on every node.
JC

I have seen cluster replication issues (SDL Link Out of Service) alerts caused by this.
Keep an eye on your DB reporting and or check the RTMT alert central/
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Force Resync of Users between CUCM & CUPS

On my CUPS server, I've got some users who were deleted from CUCM, but the deletion has not propagated to CUPS.
There's no "Delete" function for a user in CUPS admin.
I tried a SQL DELETE at the CLI, but that failed.
I re-created it on CUCM and then re-deleted it, but the re-created one didn't even sync any details (Probably because the PKIDs were different)
I manually re-created the user in CUCM with the same PKID as CUPS. I then deleted this from CUCM, but it still didn't delete from CUPS.
I've tried rebooting the CUPS server.
None of the above worked
How can I force CUPS to re-sync its list of users from CUCM? (This is on CUPS/CUCM 9.1)
Thanks,
GTG

Hi Gordon
Do you mean end user listed on End User page of both CUCM and Presence.
If yes try to go to System --> CUCM Publisher on CUPS Admin Page and see if there all is ok.
The propagation should be immediate.
Let me know
Regards
Carlo

Unable to view 7841 Ip Phones on CUCM Subscriber

We have a new CUCM BE 6000 ver 9.1.2 implementation, with a CUCM Publisher and a Subscriber servers
As we have Cisco 7841 Ip Phones, we installed on both servers the recommneded device pack (cmterm-devicepack9.1.2.11013-1.cop.sgn) as specified on link: "http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html"
After we restarted CUCM cluster, we can add, view, modify 7841 Ip Phones on Publisher server ONLY , these Cisco 7841 are registered on CUCM Subscriber ,and they areworking good .
But when we try to view/modify these Cisco Ip Phones 7841 on Subscriber server we got this error:
"Unmapped Exception /usr/local/cm/db/xml/xml/Phone_7841_SIP_display_instance.xml (No such file or directory)"
And we are unable to access them on Subscriber server.
We also run "utils dbreplication status" on both servers and got :
"No Errors or Mismatches found.
Replication status is good on all available servers"
....when I viewed generated file.
We also run "Unified CM Database status" report and got Replicate state= "2 Good " ob Subscriber server.
But the situation is the same, Could any of you have an idea about this kind of problem??
Thanks a lot in advanced.
Enrique

Hi ev1205,
Re-install the cop file on the subscriber and restart the subscriber server. This should fix the problem.
Errors like this indicate that the cop.sgn file was not installed correctly on the server.
The fact that the phone is registered on the subscriber indicates that the model type is present in the tables, but maybe other details specific to this model were not installed correctly.
Thanks
Sreekanth

CUCM Cluster with MCS-7845-I4

Hi,
I am doing a CUCM design for a customer with MCS-7845-I4 servers. We are building a Central solution with CUCM,CUPS, UCCX and Unity Connection.
There will be 4 CUCM servers. All gateways (about 40) will be H323, each with 1 E1 for PSTN. All gateways will have DSP for conferencing and Codec. MoH will be enable on CUCM. G.729 cross the WAN. G.711 to access Unity and UCCX from all sites configured with Regions to avoid codec issues.
The solution should support 2500 phones in phase 1.
My plan for Phase 1 is as follows:
1. Publisher/TFTP
2. Sub 1 - Sub 2(Primary and Failover)
3. Sub 3 - Sub 4(Primary and Failover)
4. Sub 2 and Sub 4 will be MoH
5. Sub 2 and Sub 4 will be backup for Media processing such as Conferencing. They will aslo Annuciator etc. This means I wont enable Cisco IP Voice Media Streaming App service on Pub, Sub1 and Sub 2
6. CTI manager will be enable on all subscribers
Question: Should I use backup TFTP on lets say Sub 2, what is your best experience?
The solution should support 8000 phones in phase 2.
My plan for Phase 2 is as follows:
1. Publisher
2. A separate TFTP server
Rest as Phase 1.
Question: Should I use backup TFTP on lets say Sub 2, what is your best experience? Can I manage phase 2 with Phase 1 design?
Any feedback would be much appreciated regards the total design, maybe you have a better design solution, maybe I have missed something here.
Br,
Mattias

Hi mattias,
It really looks like you've done your homework here
My one comment is on the need for "dedicated" TFTP servers;
TFTP Server
The TFTP server performs two main functions:
•The serving of files for services such as MoH, configuration files for devices such as phones and gateways, binary files for the upgrade of phones as well as some gateways, and various security files.
•Generation of configuration and security files. Most files generated by the Cisco TFTP service are signed and in some cases encrypted before being available for download.
The TFTP service can be enabled on any server in the cluster. However, in a cluster with more than 1250 users, other services might be impacted by configuration changes that can cause the TFTP service to regenerate configuration files. Therefore, Cisco recommends that you dedicate a specific server to the TFTP service in a cluster with more than 1250 users, with Extension Mobility, or with other features that cause configuration changes.
The TFTP server is used by phones and MGCP gateways to obtain configuration information. There is no restriction on the number of servers that can have TFTP service enabled, however Cisco recommends deploying 2 TFTP servers for a large cluster, thus providing redundancy for TFTP service. More than 2 TFTP servers can be deployed in a cluster, but this can result in an extended period for rebuilding of all TFTP files on all TFTP servers. When configuring the TFTP options using DHCP or statically, you can normally define an IP address array (more than one IP address) for a TFTP server. Therefore, you can assign half of the devices to use TFTP server A as the primary and TFTP server B as the backup, and the other half to use TFTP server B as the primary and TFTP server A as the backup. To improve performance on dedicated TFTP servers, you can set service parameters to increase the number of simultaneous TFTP sessions allowed on the server.
When upgrading a Unified CM cluster, Cisco highly recommends that you upgrade the TFTP servers after the publisher and before any other server, also allowing additional time following the upgrade for the TFTP server to rebuild all the configuration files. Either use the typical Cisco TFTP - BuildDuration time or use the real-time monitoring tool to monitor the Cisco TFTP - DeviceBuildCount until it stops incrementing. This upgrade order ensures that any new binaries and configuration changes are available before the upgrade of other services in the cluster. If you are manually adding a specific binary or firmware load for a phone or gateway, be sure to copy the file to each TFTP server in the cluster.
Cisco recommends that you use the same hardware platform for the TFTP servers as used for the call processing subscribers.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/callpros.html#wp1043790
Cheers!
Rob

CUP/CUCM IP Address change - how to change the configuration of Jabber/CUPC in batch

I have an implementation of CUCM / CUP with endpoints Cisco Jabber and CUPC.
The CUCM/CUP IP address will change.
Is there a way to change the configuration of Cisco Jabber / CUPC on all devices?
Regards,
Ronaldo

CUPC:
There is a registry setting that you can specify.
HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Client Services Framework\AdminData\CUPServer
CUPS
You will also need to make changes to the CUPS config for the TFTP, CTI gateway and CCMCIP settings.
Application -> Cisco Jabber/CUPC -> Setttings.
You'll also need to change the truck settings to CUCM if you have this configured.
Jabber:
Not 100% sure on Jabber. Maybe someone else can comment on that.
Thanks,
- Colin

CUPS 8.6 / Jabber 9.2.1 / CUC 9.1.1a

Hi all,
I hope I am in the right group for my question.
We have a CUCM / CUPS / CUC Cluster. The CUC is in HA Mode. We configure for the Jabber clients a Voice Mail Profile with CUC1 and CUC2 IP address on the CUPS.
The Clients are Connected to CUC1 for Voicemail. If CUC1 fails the CUC2 accept all incomming calls to the Voicemail. Some users use also SIB so the voicemail goes to Outlook. So we know from the CUCM to CUC side the HA Works. And from the CUC2 to Exchange is also OK.
Some users use only the Jabber clients for Voicemail. We know the clients have to logout / Login to reconnect to the CUC. But I see only the CUC1 IP in the Server Status in the jabber client, and this ip is not reachable. If I trace on the CUC2 interface, I see no request from the clients.
Normal we asume that the jabber client use the CUC2 IP if the CUC1 not reachable.
Q: Is that a normal behaviar or miss we some configuration? If yes, why is there more then one field in the Voicemail Profile for more CUC Server?
Thanks for help
Joerg

Hi Aebasile and welcome to the forum.
I don't think booting up, but there were no desktop folders is about update versions…
Technically updaters, which are always downloaded files, won't go back past their own primary versions numbers - so a 9.x.y updater won't help for any version of 8 and a 10.x.y won't help any 9. Some updaters require specific secondary version Nos, too.
Similarly commercially, each primary version requires either the model-specific installer that shipped from the factory with that machine or a generic retail installer - and if you have a 10.2 retail disk, you don't need anything earlier.
Your 9.2.1 could be a generic retail installer; certainly, 9.2.1 is the latest OS 9 generic retail version and 9.2.2 always comes from either a download or a machine-specific installer.
However, that you were running 9.2.2 before suggests that the versions are a red herring and either the installer or your main drive is faulty…
When It would boot up, but there were no desktop folders, does that mean do folders on the installer so you couldn't start an installation, or it did run the installation but there were no folders when trying to boot from the new System Folder, please?
What happens if you start with Apple-Option held down until the Mac asks to Rebuild its Desktop, then agree?
What happens if you start with Apple-Option-P-R held down until the chime sounds at least four times?
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UCCX 8.5.1 Enable Intregation with CUPS 8.5 Problem

We have a CUCM/CUPS running fine (8.5 versions), also CUP/CUPS client work fine.
If we try to intregrate our UCCX Agents into CUPS using Cisco Desktop Administrator we get the following error:
"CDAUI2034 Invalid Cisco Unified Presence Cluster User credentials. Configured user must de able to run SOAP queries."
Publisher Address/Version is correct (8.x)
Publisher Host (CUP Server) is correct (have only one Server in the cluster)
Publisher User Login ID is a valid (The user is configured as CUPS users on CUCM with all groups/ enabled)
The installation states that the user has to have valid credentials as a standar agent and cannot be the Admin user (whcih would normally be used for AXL connection)
cad85ccxtg.pdf (CAD Troubleshooting) refer this error but only says to revise user credentials.
When we integrated the CUP Server into the CUCM installarion, had to generate from the CUP server the cup.pem certificate and import it under Call Manager, is there any missing step or certificate exchange to be done?
Can anyone help?

Anand
Thak you for your response, we have double checked DNS resolution either host name or FQDN and its OK.
Setting specific SOAP permission is cumbersome, on CUPS Server you can only assign Group Roles to Application Users, not End Users. Unde Call Manager which has AD LDAP integration, we select any Agent/Suopervisor users, assign all possible goup roles even SuperUser, but still get tthe same Presence Integration error within UCCX (8.5.1) Web Desptop Administration:
Web"CDAUI2034 Invalid Cisco Unified Presence Cluster User credentials. Configured user must de able to run SOAP queries."
Were does explicitly SOAP permissions are granted to any users?

Cisco CUCM 6.1.5 CodeYellowExit alarm(s) received

Hi,
I am running Cisco CUCM ver.6.1.5 & two CUCMs acting as Publisher & Subscriber, Total Phones registered on CUCM is 94.
The Problem that I am facing i used to receive the below Alarm & I noticed the CPU is hitting 85% on both CUCMs so I found the Process called CCM is utilizing 80% of CPU usage.
From Tue Feb 23 23:38:05 AST 2010 to Tue Feb 23 23:59:05 AST 2010 on node 172.30.145.4, there are 1 CodeYellowEntry alarm(s) and 1 CodeYellowExit alarm(s) received. On Tue Feb 23 23:58:35 AST 2010, the last CodeYellowEntry alarm generated: CodeYellowEntry AverageDelay : 31 EntryLatency : 20 ExitLatency : 8 SampleSize : 10 TotalCodeYellowEntry : 26 HighPriorityQueueDepth : 0 NodeID : CUCM-A
Note:
I had disabled all Traces for all CUCM types but still the problem exist.
I had enough MEM & CPU.
Please Advice !!!
Best Regards,
Mohanad

Did you recreate your whole cluster, just as it is in production, on UCS???
I did the procedure from 6.1(5) and 7.1(5) and had no problems.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

CUPS CUPC Desk Phone control & features

Hi,
We are doing the POC with CUCM , CUPS , OCS RCC integration. I want to clarify some of the features using Desk phone control.
CUCM - 7.1.2
CUPS -8.0.0 , CUPS 7.0
OCS R2
CUCM CUPS are integrated and features soft phone , desk phone , IM , IPPM , LDAP are working fine.
1) In desk phone mode , CUPC A is call with CUPC B ( soft phone or Desk Phone) . In that time CUPC C will able to the Phone status of CUPC A
such as Busy , Idle like the Presence status in the phone ?
2) In the OCS RCC i'm able to call from the MOC to the Phone , but for incoming call there is no pop up from the MOC ?
3) OCS FQDN should be resolved in the CUPS ? ( test.domain.com)
4) From the MOC is it able to see the User Phone status as mentioned in the 1st Point.
Thanks

1) DNS entry is really required in the CUPS towards the OCS server ( ex ocs.lab.com)
[Michael] Technically, it will work without DNS. Tweaking might required. Since you already have OCS entry in DNS, you may just point your CUPS to the DNS server. That'll make thing's easier.
2) When the incoming call to the RCC phone , OCS will pop up the Incoming call to the MOC.
[Michael]Yes.
3) How important MOC RCC plugin we have to install in the MOC? how its work with MOC ?
[Michael] MOC RCC plugin is only required when the Line URI in Active Directory cannot uniquely identify a phone device and a line. For example:
Scenario 1: shared-line across multiple devices
Line URI is "tel:1234;phone-context=dialstring". If there's only one phone with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control.
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF" (then you don't need the plug-in)
Scenario 2: same DN in different partitions
Line URI is "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF". If there's only one line on phone SEPAABBCCDDEEFF with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control (even though there's only one device)
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF;partition=partition1" (then you don't need the plug-in)
Michael

9971 registred/unregtistred with KEM - CUCM 8.6.2

Hello,
I have little problem with 9971+KEM. 9971 with no attached KEM works fine - 3 Line's + 3 BLF. If I connect KEM to phone (configure Phone button template, add KEM in CUCM to phone, set Subscribe CSS) phone also works fine. If I only add 1 or 2 BLF to KEM, phone starts re-registering to: secondary CUCM, then to SRST Gateway, then to Primmary CUCM, then to ... etc. and all BLF's on phone and KEM change to SD buttons icon. Firmware is 9.3.4.24. CUCM version is 8.6.2. I use power cube 4 (48Watts).
Thanks for any help.
Phone + KEM and configured only with Speed Dial buttons also works fine.
Wiadomość była edytowana przez: Marcin Szydelko

Surprisingly, it has made it all the way to 10.5(x) with the same info and the same error...
I did found a method to change it via root access, and you might not require root access, but I can't tell for sure as I would need to look at exactly what the contents of the file that TAC changes, but apparently it's just the platformConfig.xml that they need to change and reboot.
If that's the case, using the utils import config using pretty much all the same info, except the country, would end up with the same outcome.
Again, not 100% sure but theory says that should do the trick, you can run that thru TAC if you open the case and see what they think about it.

Domain name for CUP

Hi,
The email addresses in the company I work for are in the format '[email protected]'.
I'm wanting to set up presence so that the CUP username matches the email address for consistency.
What do I set the domain name as in CUP?

For internal usernames to match you would either need the sAMAccountName attribute to be firstname.lastname (unlikely) or change CUCM, CUP, and Jabber to look at a different attribute for the username.
For Microsoft Active Directory
sAMAccountName
mail
employeeNumber
telephoneNumber
userPrincipalName
Note that if you use mail or userPrincipalName, both of which contain an @ character, the CUP Presence URI would actually be @. Example: [email protected]@company.com.
For external IM federation the CUP server has an attribute that allows you to use the email address instead of the internal Presence URI for federated contacts/conversations.
Please remember to rate helpful responses and identify helpful or correct answers.

CUCM & CUP 9.1 subscriber cluster

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