CUCM - Music on Hold

Hi all,
I've a CUCM 7.1.3 and UCCE 7.5.8 environment. I am looking for an MOH solution where the system would play MOH music with commercial announcement. Does anyone know or recommend a third party vendor where I can purchase the MOH music that also includes custom commercial announcement ? Has anyone doing this type of MOH in their environment ?
Thanks all in advance !! I appreciate any inputs / suggestions !!
Danny

hi Danny,
You could have a custom moh file uploaded on callmanger with the announcement. Here is the procedure :-
https://supportforums.cisco.com/document/133596/configuring-custom-media-files-mohdocx
Hope this helps!
Regards,
Karthik Sivaram

Similar Messages

Music on Hold working correctly on incoming line on hold, but not working on another, hearing Tone on Hold instead

Hello, we are experiencing an issue where we have a local main number and a toll-free number both coming into the Cisco switch as PSTN incoming and routed to the same voice translation rule line. Two weeks ago we updated the Music on Hold (MOH) file in flash, first disabling the previous file. The new file appears exactly the same as the previous file, and we successfully set it through the CUCME portal. The new MOH file is playing correctly when a incoming user is put on hold when dialed in through the local main number. However, when a user has dialed in through our toll free number they are instead hearing a Tone on Hold beeping tone (I googled that multiple times to realize what it was we are hearing). Anyone have any ideas as to why or how it could be working on one incoming line but not the other and how to resolve?

Not sure how the Express works but on the CuCM you need to go into the administration pages and change the MoH file number there. I had this issue a few years back and changed the information there. I also made sure the router was setup correctly with the incoming lines. Make sure that the 800 number is not coming in on (1) T1 and the local numbers on a different T1, if you are using T's. If not make sure you WIC card is set correct for hold music.

Multicast IP address keep changing on music on hold

Hi
I am trying to set up multicast for music on hold on the cucm 9.
on the cucm, I enable multicast audio sources on MOH server, using base IP 239.1.1.1, and set increment multicast on " ip address"
however the multicast IP address keep changing, sometimes its 239.1.1.1, then after a while it suddenly change to 239.1.1.2 etc..
here is the config on our srst router ( which specify the multicast ip is 239.1.1.1):
is there any way that the multicast ip do not keep changing as its affecting the MOH at the moment.
" config for MOH"
telephony-service
video
srst mode auto-provision none
srst dn template 1
srst dn line-mode dual
max-ephones 265
max-dn 600
ip source-address 10.190.0.1 port 2000
timeouts interdigit 5
system message "GlobalDial Unavailable"
cnf-file location flash:
time-zone 48
date-format dd-mm-yy
voicemail 080758831#
max-conferences 8 gain -6
moh "xmas_jazz.wav"
multicast moh 239.1.1.1 port 16384 route 192.168.1.1
transfer-system full-consult
transfer-pattern 0.T
secondary-dialtone 0
create cnf-files version-stamp 7960 Nov 27 2013 18:23:59
I was thinking to put a few more multicast IP,. but it only allow you to put one ( while the cucm set the IP address as increment)
OC-MHO-VG-SRST(config)#telephony-service
OC-MHO-VG-SRST(config-telephony)#multi
OC-MHO-VG-SRST(config-telephony)#multicast ?
moh Set IP multicast address for use with music-on-hold from flash
OC-MHO-VG-SRST(config-telephony)#multicast moh ?
A.B.C.D Define music-on-hold IP multicast address from flash
OC-MHO-VG-SRST(config-telephony)#multicast moh 239.1.1.2 ?
port Define media port for multicast moh
OC-MHO-VG-SRST(config-telephony)#multicast moh 239.1.1.2

Hi Rachel,
If the Increment Multicast on radio button is set to IP address, each MOH audio source and codec combination is multicast to different IP addresses but uses the same port number. If it is set to Port Number, each MOH audio source and codec combination is multicast to the same IP address but uses different destination port numbers.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cusrst/admin/sccp_sip_srst/configuration/guide/SCCP_and_SIP_SRST_Admin_Guide/srst_appendix_b_.html#50022
HTH
Manish

3rd party sip device music on hold not working.

When creating that COP file, I added the music on hold feature, meaning Music on hold is supported. After the customer installed the COP file into CUCM, created the new device, and configured MOH to play Cisco's sample audio, the MOH does not work. All other features work including Enhanced Message Waiting Indicator, Call Waiting, and Shared Line Appearance.
When they create a new device in CUCM they follow these steps:
1. Device > Phones
2. Add New
3. Select MH iOS (this is the 3rd party device that has been installed on CUCM via the COP file)
4. Select Next
5. Fill out the fields
6. Select Save and Apply Config
Please provide the solution or input why it is not working.
Thanks & Regards,
Guru

System Version: 9.0.1.11012-1
We only hear the Initial and Periodic announcements during the time between the periodic we just get dead air

Unity Connection transfer to external number plays music on hold continuously.

We found an issue when transfer external calls out of Unity Connection (9.0 and 9.1) that the Music on Hold continuously plays and never connects the call.
The outgoing calls are going out SIP. The call does get placed and does connect to the external number but it is promptly dropped as the transfer does not complete. The calling party only hears hold music.
Through testing we found that this only happens when the call goes out SIP. We also found that the issue is resolved when changing the Transfer Rules from Release to Switch to Supervise Transfer.
Would we need to change each User's Transfer Rules to Supervise Transfer or is there another way to release the transfer? Is this a bug?

Hi Jennifer,
Your issue seems to be as below.
Problem 2. Call is Connected and then Disconnected
The call is connected and then it is disconnected. The call transfer is successful when an internal extension initiates the call whereas the call fails, if the calling side is from PSTN.
Call Flow
PSTN>H323 GW>CUCM>Unity Connection Call Handler (Any Caller Input - Transfer to Alternate Contact Number)>External Number or CTI RP with CFA to External Number.
Core Issue/Call Flow Analysis
Here is an analysis of the call flow and the common problem for a failed call transfer:
The First call leg is a H323 Fast Start, from the Gateway to the CUCM. CUC receives the call and transfers the call back to CUCM. CUCM in turn places the first call on hold and initiates a new call to the PSTN.
The second call leg is a H323 Slow start. Finally, when the call is answered, the CUCM or the Gateway does not send H245 capabilities. This causes a timeout and the call is disconnected.
Solution
By default, Wait for Far End H.245 Terminal Capability Set (TCS) check box is checked. As a result, CUCM expects the far-end H.245 TCS before it sends its H.245 TCS. If this checkbox is unchecked, CUCM must initiate capabilities exchange.
In order to resolve this problem:
Uncheck the Wait for Far End H.245 Terminal Capability Set (TCS) check box.
Or
Make a change on the gateway so that the gateway initiates capabilities exchange.
Enter these commands in order to configure a change required on the gateway.
conf t
voice service voip
h323
h225 start-h245 on-connect
exit
Thanks,
Nishant

Live Music on Hold to Callmanager 10.5 VM. Is this possible?

We have virtualized our Callmanager and other Voice Applications onto 2 MCS servers running VMware ESXi 5.5. Since the Callmanager servers are no longer physical servers what is the procedure, or is it even possible to connect live music on hold from an external source such as a radio?
Also, is it possible, rather than connect to a physical audio connection to setup a connector to go directly to an internet radio stream and pull it in live as music on hold?
Jim

Hi Jim
Yes there are several ways actually you can active Live MOH.
1. Configure an ISR to stream audio input on a FXO or E&M interface to a multicast address and integrate the same with CUCM. With this option you ll need to do some wiring or maybe use some kind of adaptor .
2. You can use certain third party products such as "Barix Annuncicom line" which can accept audio input and convert that into the ip packets.
Regards
Aditya Gupta

Is there in easy way for end-users to regularly update the music-on-hold audio file (.wav) - without having to learn or install CCA?

I want to give client the ability to change the MOH file themselves - they want to create a new announcement audio each week. They're not going to be comfortable using CCA. I was hoping to let them use FTP (from a PC Desktop) to replace the MOH file in Flash with updated .au file. Is this possible?
If not, what's the Easiest end-user method to have them place the new MOH file into the UC560?
Thanks in advance!
Sam

Hello Sam,
There is an audio port on the front of the UC560. What my clients have done is develop their MOH announcements with associated background music and upload it to an iPod or MP3 player. We plug the audio cable from the iPod into the MoH port and configure the MoH port via CCA 3.2(3). Select the Configuration - Telephony - Voice Features-Music on Hold and select to enable the external MoH port.
As your client wants to add or change the announcements, they just need to play the track and loop it.
Hope this helps.
Bert

Music on hold is not working in CIPC

Dear All
can somebody tell me why music on hold is not working in CIPC cisco unifed ip communicator which i have installed in my network for users
i have configured a router CME to work voip for my network but MoH is not working music on hold is not working
with regards

dear i didnt got your point
but i have configured the multicast on the router and i have nothing did in switch only assigned voice vlan to interfaces and also data vlans to the interfaces so i need a step by step setup of moh can u provide that for me
with regards

Default Music on Hold on 64 bit Lync 15.0.4551.1005

Hi all,
I've noticed something strange on one of my deployments when it comes to music on hold, both on the Lync desktop client (15.0.4551.1005 64bit) and the Polycom CX600 hardphone.
I set the global csclientpolicy to enableclientmusiconhold 1 and left the musiconholdaudiofile as "", which is the recommended course of action when using the CX600s to enable music on hold. The CX600 works perfectly, but the Lync client does not.
The Lync client shows the correct file in the ringtones and sounds menu, and the file exists, but music on hold will not play when a caller is placed on hold. Callers hear the initial hold ding, and then silence.
It appears that the Lync client will ignore the enableclientmusiconhold when it is being assigned by the global csclientpolicy. Creating a new csclientpolicy with enableclientmusiconhold 1 and musiconholdaudiofile "" will allow music on hold to
function correctly on both the Lync client and the CX600.
Does anyone else have the 64bit client installed who can verify this is the case and I'm not imagining things? And if so, should I log it with Microsoft as a potential bug?
Cheers,
Leigh.

Please run the command Get-CsClientPolicy to check the parameter EnableClientMusicOnHold is set to true.
Lisa Zheng
TechNet Community Support

Call park music on hold reverts to default after server reboot

Hello,
We are noticing that if you define Music on hold for the Park service, the call park music on hold reverts to default sound after server reboot. (all systems we've tested do this)
Anyone using park music on hold that can verify one way or the other?
Thanks,
+Say thanks and observe basic forum courtesy:
+If this post answered your question, Mark As Answer
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windowspbx blog: my thots/howtos
see/submit Lync suggestions here: simple and public

We have tested it and we have the same result. Hope the next update will resolve this problem.

ICD Agent State- Music On Hold

Hi all,
I deploy ICD script on my system.
But i have some thing i need to do to optimize my system.
I want:
- All agent state is always ready.
- When customer call and wait for agent to answear, they will hear music ( now they hear no thing )
Thanks first, will vote 5* if you can help

Hi HD,
Sorry for the delay in getting back to you. Here is some additional information;
Music On Hold
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp59089
You may install the Cisco CallManager Music On Hold Disk that **ships with your Cisco IP Telephony Applications Server, or you may download one of two following files via the web:
ciscocm-MusicOnHold, which is a set of wav files providing the entire music selection from the disk
ciscocm-MusicOnHoldSampler, which is a small set of files offering a sample of music available on the disk
** I just looked and these files can be found at the attached link with CCO Login (Right down towards the bottom of the page)**
http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33
As far as your last question, maybe you are looking for the setting "Auto Available" for Agents. Check out Chapter 17- Page 15;
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf
Hope this helps!
Rob

Music on Hold: Best Practice and site assignment

Hi guys,
I have a client with multiple sites, a large number of remote workers (on and off domain) and Lync Phone Edition devices.
We want to deploy a custom music on hold file. What's the best way of doing this? I'm thinking
Placing the file on a share on one of the Lync servers. However this would mean (I assume) that clients will always try to contact the UNC path every time a call is placed on hold, which would result in site B connecting to site A for it's MoH file. This
is very inefficient and adds delay onto placing a call on hold. If accessing the file from a central share is best practice, how could I do this per site? Site policies I've tried haven't worked very well. For example, if a file is on
\\serverB\MoH\file.wma for a site called "London Site" what commands do I need to run to create a policy that will force clients located at a site to use that UNC path? Also, how do client know what site
they are in?
Alternatively, I was thinking of pushing out the WMA file to local devices via a Group Policy, and then setting Lync globally to point to %systemdrive%\MoH\file.wma. Again, how do I go about doing this? Also, what would happen to LPE devices that wouldn't
have the file (as they wouldn't get the GPO)?
Any help with this would be appreciated. Particularly around how users are assigned to sites, and the syntax used to create a site policy for the first option. Any best practice guidance would be great!
Thanks - Steve

Hi StevehootMITS,
If Lync Phone Edition or other device that doesn’t provide endpoint MOH, you can use PSTN Gateways to provide music on hold. For more information about Music On Hold, you can check
http://windowspbx.blogspot.in/2011/07/questions-about-microsoft-lync-server.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best regards,
Eric

Extract a Music on Hold File

I have taken over a position in a company that has a Cisco Call Manager.
I know basic administration, but am not familiar with the rest of the system.
We have Call Manager 6.0.1.2000-3
The company has a need to change the Music on Hold and the Marketing Dept. has asked for an electronic copy of the file so they can work with an outside company to produce a new recording.
Via a web browser in Cisco Unified CM Administratior I went to "Media Resources" > "Music On Hold Audio Source"
I see information listing it as stream Number 2, but It I have no idea how to say extract it as a wav file.
Is there a place I can go and see the file to copy to my local PC.

You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.
https://supportforums.cisco.com/message/1211185#1211185
Hope this helps.
Brandon

Music on hold stops in forwarded call

Hi,
We receive Lync 2013 calls into Anywhere 365, a workflow where we can pick up incoming calls. So an outside user calls, and we pick up the call on an agent, let's say Lync1. Before transferring the call to Lync2, the call will be placed
on Hold, and the uotside caller hears MusiconHold. Now when we have transferred the call, and the Lync1 has left the call. Lync3 and Outside are connected. When Lync3 places the call on Hold, the oustide caller hears nothing.
We have tried it in other ways like calling directly from outside caller to Lync3 and tha works Ok. Also Lync to Lync internal works fine.
We tried with Lync to Lync external. So an external Lync calls the same Lync1 user. When Lync1 places the call on Hold, the Lync1 screen says "Call on Hold" But the External Lync does not give any sign of being on Hold.
Does anybody recognize this?

Can you reproduce this first issue with other Lync users?
Please run Lync Logging Tool to collect the log information on Mediation Sever.
When you tried with Lync to Lync external, did you mean you make a Lync call between internal Lync user and external Lync user?
These users should be Enterprise Voice enabled.
There is no music on hold option if the Lync user is not an Enterprise Voice user so if a non EV user puts someone on hold there will not be MOH.
Lisa Zheng
TechNet Community Support

Music on hold issue

Hi everyone,
I am working on a voip class project. I configure the Music on Hold for branch and HQ phones.
When I call from " A" HQ phone to "B" HQ phone and put the call on hold, "B" can hear the music.
When I call from branch phone to HQ phone and put the call on hold, HQ phone can hear the music.
But When I call from "A"branch phone to "B" phone and put the call on hold, the "B" branch phone cannot hear the music. It just goes to silent.
Also when i call from "A" HQ phone to "B" branch phone and put the call on hold, the "B" branch phone cannot hear the music.
I dont know why Branch office phones cannot hear Music. It only seems to be working in HQ phones.
Any help is greatly appreciated!

Here is some better info on the interoperability portal
http://www.cisco.com/en/US/solutions/ns340/ns414/ns728/networking_solutions_products_genericcontent0900aecd805b561d.html
In particular this doc talks about that problem and other caveats / resolutions.
http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/705625.pdf
I am only assuming you are doing a SIP integration but the portal covers several other types of integrations to Avaya.

CUCM - Music on Hold

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