CUCM Timezone

hello dear,
why do we have two parameters for the timezone on CUCM?
you can set timezone through CLI command line, and you can have your time zone on GUI interface, system / date and time where you use it in device pool.
and for the note they can be different values.
so what is the difference between the two?
as long as i use NTP Server to synchronize with, we cannot check time zone through GUI interface os administration.
what it looks for me is that the CLI parameter is the one that take effect, while the GUI parameter affects nothing and is useless.
please can you confirm?
one other issue is that how may i configure Daylight time saving through CLI Command line? and the offset
regards,

Hi
You can set timezones no the date/time groups, and you can also set NTP servers. Some phones will use the NTP servers you specify, and others will use the time of the CallManager server.
If your CCM has the wrong time zone (or has the wrong UTC, and a timezone that is set to make it appear right) then phones will have incorrect time if they offset from the CCM UTC rather than using NTP.
For the server:
1) First do a 'show timezone list', find your timezone, and note the number
2) Then do a 'set timezone x' where x is your timezone number from step 1
On the date/time groups, I would set always set a correct timezone, and NTP servers.
Regards
Aaron
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    Thank you for the reply. I've updated the dial-peers as sugested. I'm now seeing an invite go out to my CUCM however the call fails with a 403 (forbidden) which appears to come from the ITSP (Callcentric). I've included a new set of ccsip message debugs and the dial-peers as adjusted. Please let me know what you think.
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    ip dhcp pool LAPTOPS
       network 172.20.0.0 255.255.255.0
       default-router 172.20.0.2
       dns-server 10.10.10.1
    no ip domain lookup
    ip domain name wilson.com
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections h323 to h323
    allow-connections h323 to sip
    allow-connections sip to h323
    allow-connections sip to sip
    no supplementary-service h225-notify cid-update
    sip
      bind control source-interface GigabitEthernet0/0.20
      bind media source-interface GigabitEthernet0/0.20
      registrar server expires max 600 min 60
    voice register global
    mode cme
    source-address 172.21.0.1 port 5060
    max-dn 4
    max-pool 4
    authenticate register
    timezone 12
    time-format 24
    date-format YY-M-D
    voicemail 3600
    tftp-path flash:
    create profile sync 0021447056000116
    ntp-server 174.137.67.50 mode directedbroadcast
    voice register dn  1
    number 3006
    call-forward b2bua busy 3600 
    call-forward b2bua mailbox 3006 
    call-forward b2bua noan 3600 timeout 12
    name rp-sip-1-16
    label SIP 511-5016
    mwi
    voice register pool  1
    id mac FCFB.FBCA.30CE
    type 7965
    number 1 dn 1
    dtmf-relay rtp-nte
    username 3006 password cisco
    description 687-3006
    codec g711ulaw
    voice-card 0
    username admin privilege 15 secret 5 $1$..D.$orbTsqgPSvNkMpfjjkg5q.
    archive
    log config
      hidekeys
    controller T1 0/3/0
    cablelength long 0db
    controller T1 0/3/1
    cablelength long 0db
    interface Loopback0
    ip address 172.23.0.1 255.255.255.252
    ip ospf network point-to-point
    interface GigabitEthernet0/0
    description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$
    no ip address
    duplex auto
    speed auto
    interface GigabitEthernet0/0.10
    encapsulation dot1Q 10 native
    ip address 172.20.0.2 255.255.255.0
    interface GigabitEthernet0/0.20
    encapsulation dot1Q 20
    ip address 172.21.0.1 255.255.255.0
    interface GigabitEthernet0/0.30
    encapsulation dot1Q 30
    ip address 172.22.0.1 255.255.255.0
    interface GigabitEthernet0/1
    ip address 192.168.1.138 255.255.252.0
    duplex auto
    speed auto
    interface Integrated-Service-Engine1/0
    ip unnumbered Loopback0
    service-module ip address 172.23.0.2 255.255.255.252
    service-module ip default-gateway 172.23.0.1
    no keepalive
    ip forward-protocol nd
    ip route 172.23.0.2 255.255.255.255 Integrated-Service-Engine1/0
    ip http server
    ip http access-class 23
    ip http authentication local
    no ip http secure-server
    ip http timeout-policy idle 60 life 86400 requests 10000
    ip http path flash:/gui
    access-list 23 permit 10.10.10.0 0.0.0.7
    nls resp-timeout 1
    cpd cr-id 1
    control-plane
    ccm-manager fax protocol cisco
    mgcp fax t38 ecm
    dial-peer voice 3600 voip
    destination-pattern 36..
    session protocol sipv2
    session target ipv4:192.168.1.144
    dtmf-relay sip-notify
    codec g711ulaw
    no vad
    sip-ua
    retry invite 3
    timers trying 400
    mwi-server ipv4:192.168.1.144 expires 3600 port 5060 transport udp
    gatekeeper
    shutdown
    telephony-service
    no auto-reg-ephone
    em logout 0:0 0:0 0:0
    max-ephones 10
    max-dn 10 no-reg both
    ip source-address 172.23.0.1 port 2000
    voicemail 3600
    max-conferences 8 gain -6
    call-forward pattern .T
    web admin system name admin password cisco
    dn-webedit
    transfer-system full-consult
    transfer-pattern .T
    create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-dn  1
    number 3007
    description 687-9898-3007
    name Vatos locos
    call-forward busy 3600
    call-forward noan 3600 timeout 12
    ephone-dn  2
    number 3008
    description 687-9898-3008
    name Vatos locos2
    call-forward busy 3600
    call-forward noan 3600 timeout 12
    ephone-dn  3  octo-line
    number 3009
    huntstop channel 6
    ephone-dn  4
    number 7999....
    mwi on
    ephone-dn  5
    number 7998....
    mwi off
    ephone  1
    device-security-mode none
    description TESTTTTT
    mac-address FCFB.FBCA.3406
    max-calls-per-button 5
    busy-trigger-per-button 4
    type 7965
    button  1:1 2:3
    ephone  2
    device-security-mode none
    description TESTTTTT
    mac-address FCFB.FBCA.3030
    max-calls-per-button 4
    busy-trigger-per-button 3
    type 7965
    button  1:2 2:3
    line con 0
    exec-timeout 0 0
    logging synchronous
    login local
    line aux 0
    line 66
    no activation-character
    no exec
    transport preferred none
    transport input all
    transport output pad telnet rlogin lapb-ta mop udptn v120
    line vty 0 4
    access-class 23 in
    privilege level 15
    login local
    transport input telnet
    line vty 5 15
    access-class 23 in
    privilege level 15
    login local
    transport input telnet
    scheduler allocate 20000 1000
    ntp server 174.137.67.50
    end
    BR2-ROUTER#
    Apr 12 2011 16:23:12 gui/admin_user.js
    122     585532 Mar 30 2011 05:48:46 phone/7975/cnu75.8-3-2-27.sbn
    123    2453636 Mar 30 2011 05:48:56 phone/7975/cvm75sccp.8-3-2-27.sbn
    124     326315 Mar 30 2011 05:48:58 phone/7975/dsp75.8-3-2-27.sbn
    125     557786 Mar 30 2011 05:49:00 phone/7975/jar75sccp.8-3-2-27.sbn
    126        638 Mar 30 2011 05:49:02 phone/7975/SCCP75.8-3-3S.loads
    127        642 Mar 30 2011 05:49:02 phone/7975/term75.default.loads
    128          0 Mar 30 2011 05:49:02 phone/7941-7961
    129    2494499 Mar 30 2011 05:49:12 phone/7941-7961/apps41.8-3-2-27.sbn
    130     547146 Mar 30 2011 05:49:16 phone/7941-7961/cnu41.8-3-2-27.sbn
    131       2340 Apr 02 2011 03:55:02 April012011.txt
    132       3579 Apr 12 2011 03:52:42 softkeyDefault_kpml.xml
    133         69 Apr 12 2011 03:52:40 syncinfo.xml
    134       2682 Apr 12 2011 03:52:42 SEPFCFBFBCA30CE.cnf.xml
    135       1882 Apr 12 2011 03:52:42 SIPDefault.cnf
    136       3613 Apr 12 2011 03:52:42 softkeyDefault.xml
    137       3987 Apr 12 2011 16:23:10 gui/admin_user.html
    138       1029 Apr 12 2011 16:23:14 gui/CiscoLogo.gif
    139        617 Apr 12 2011 16:23:14 gui/CME_GUI_README.TXT
    140        953 Apr 12 2011 16:23:14 gui/Delete.gif
    141      16344 Apr 12 2011 16:23:14 gui/dom.js
    142        864 Apr 12 2011 16:23:16 gui/downarrow.gif
    143       6146 Apr 12 2011 16:23:16 gui/ephone_admin.html
    144       4558 Apr 12 2011 16:23:16 gui/logohome.gif
    145       3866 Apr 12 2011 16:23:16 gui/normal_user.html
    146      78428 Apr 12 2011 16:23:18 gui/normal_user.js
    147       1347 Apr 12 2011 16:23:18 gui/Plus.gif
    148        843 Apr 12 2011 16:23:18 gui/sxiconad.gif
    149        174 Apr 12 2011 16:23:18 gui/Tab.gif
    150       2431 Apr 12 2011 16:23:20 gui/telephony_service.html
    151        870 Apr 12 2011 16:23:20 gui/uparrow.gif
    152       9968 Apr 12 2011 16:23:20 gui/xml-test.html
    153       3412 Apr 12 2011 16:23:20 gui/xml.template

    Fixed.  Routing issue:
    Routing issue:
    ip http access-class 23  !!!!!! Preconfigured from Factory
    ip http authentication local
    no ip http secure-server
    ip http timeout-policy idle 60 life 86400 requests 10000
    ip http path flash:/gui
    access-list 23 permit 10.10.10.0 0.0.0.7  !!!!!! Preconfigured from Factory
    To fix
    No ip http access-class 23

  • DST issue with 7940/7960 on CUCM 8.6.2

    Hi Guys,
    In the last 19 October, in any city of Brazil started of date summer time (DST), and the IP Phone models 7940/7960 not changed the time automatically. After restart physical or logical the IP Phone stay the correct time.
    7940
    Firmware de aplicação  P00308010200
    Firmware de inicialização  PC0303010200
    Versão  8.1(2.0)
    I read any posts in this forum, but, not is clear for me if this problem is related any bug or no. Any have idea about this?
    Thank You,
    Wilson

    Hi Wilson,
    There are a number of DST bugs that affect CUCM 8.6. I would have a look
    at the attached bugs . Did you install any of the DST/TZ Timezone updates for CUCM?
    Cisco Unified Communications Manager / Cisco Unity Connection
    Timezone Update 2013d
    Release Notes Version 1
    September 19, 2013
    Introduction:
    These release notes contain important information about installation procedures for the 8.6(2x) Timezone
    Update for Cisco Unified Communications Manager or Cisco Unity Connection.
    Note
    Before you install this Timezone Update, Cisco recommends that you review the
    Important Notes section for information about issues that may affect your system.
    Updates in This Release
    DST updates are cumulative, so installing this patch will provide all of the fixes in the New Updates section plus all of the
    fixes in the Previous Updates section
    New Updates
    CSCui46884
    DST/TZ data update with 2013d
    Previous Updates
    CSCue96910
    DST/TZ data update with 2013b
    CSCue06553
    DST/TZ data update with 2012j
    CSCtz20987
    DST: Update CM to Olson TZ version 2012c
    CSCtn29406
    DST: Update CM to Olson TZ version 2011h
    CSCtk55066
    DST: Update CM for Olson TZ ver 2010o
    CSCtj75860
    Inconsistent changeover
    for DST spring and fall in US, Canada
    CSCtg50448
    DST: Update CM for Olson TZ ver 2010i
    Known Caveats
    CSCuj30440
    Renaming DST
    cop file in logs
    CSCuj26553
    69xx phones will not display correct time for Chile/Santiago Timezone
    CSCue81856
    dst
    updater.2012j DST cop file does not match Gaza in timeanddate.com
    From
    http://www.cisco.com/web/software/282074298/106084/dst-862-2013d-cop-readme.pdf
    Cheers!
    Rob
    "Why do the best things always disappear " 
    - The Band

  • Cisco 9951 and cucme registration problem

    Hi Everybody
    I am trying to register a cisco 9951 phone to a cucme. The phone was previosly connected and registered to a cucm 9.1, now it must be registered in the cucme. The problem is that the status messages of the phone show that the phone has 9.3(2) firmware version and the cucme has 9.2(1) sip9951.9-2-2SR1-9.loads. It means that the phone has a higher version than the version in the router flash (cucme).
    I tryed tod download a newer cucme file-set but the last version available in cisco.com is the 10.0 and it has the sip9951.9-2-2SR1-9.loads file which is still older than the version in the phone. So the phone doesnt register.
    I follow step by step the instructions to configure and register ip sip phones to cucme. but I am stock.
    here is the configuration:voice register global
     mode cme
     source-address X.X.6.54 port 5060
     max-dn 10
     max-pool 5
     load 9951 sip9951.9-2-2SR1-9
     timezone 42
     tftp-path flash:
     create profile sync 0001184550824421
     camera
     video
    voice register dn  1
     number 4002
     name SIPPhone 2
    voice register pool  1
     id mac 501C.BFFC.DD85
     type 9951
     number 1 dn 1
     username nico password 12345
     description +571344002
     camera
     video
    tftp-server flash:Phones/9951/dkern9951.100609R2-9-2-2SR1-9.sebn alias dkern9951.100609R2-9-2-2SR1-9.sebn
    tftp-server flash:Phones/9951/kern9951.9-2-2SR1-9.sebn alias kern9951.9-2-2SR1-9.sebn
    tftp-server flash:Phones/9951/rootfs9951.9-2-2SR1-9.sebn alias rootfs9951.9-2-2SR1-9.sebn
    tftp-server flash:Phones/9951/sboot9951.031610R1-9-2-2SR1-9.sebn alias sboot9951.031610R1-9-2-2SR1-9.sebn
    tftp-server flash:Phones/9951/sip9951.9-2-2SR1-9.loads alias sip9951.9-2-2SR1-9.loads
    tftp-server flash:Phones/9951/skern9951.022809R2-9-2-2SR1-9.sebn alias skern9951.022809R2-9-2-2SR1-9.sebn
    the status mesages on the phone say:
    Upgrade rejected: HW compat failure. Must use 9.3(2) or later release on this phone
    Error updating locale
    It still shows:
    File not found United_States/g4tones.xml
    File not found SIP_English_United_States/ik-sip.jar
    Those files tha the phone doesnt find are in the cucm 9.1. I tryed to put them in the flash and configured the tftp-server command and I also downloaded the 9.3(2) from the cucm and copied to the router flash, but it still has registrations problems.
    I also tryed to reset the phone to the factory defaults but this sequence with # key and 123456789*0# doesnt aply to sip phones and the procedure of the following link still doesnt work:
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_010100.html
    Please help me with this issue.
    Best regards

    Hi Sayeed,
    Can you please send accross SIP messages when phone is trying to register with CME ?
    Thanks
    Manish

  • RTMT Timezone data version mismatch

    When opening the RTMT tool I get an error "There is a mismatch between timezone versions on this RTMT and the server you are trying to connect." Both my workstation and CUCM server are pointing to the same NTP so the time is the same. If I click Yes to update it errors and the tool closes. If I click NO to just let the mismatch be the tools opens up. Any suggestions on how to resolve this problem?
    Thanks,
    john

    Hey John,
    We experienced the same issue after we upgraded the callmanager.
    Our fix was to uninstall RTMT and download it again from CCM and reinstall it.
    Hope this helps,
    if so, please rate.
    Thanks.

  • CME to CUCM audio one way

    voice service voip
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     no supplementary-service sip moved-temporarily
     fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
     sip
      registrar server expires max 3600 min 1800
    voice class codec 1
     codec preference 1 g711ulaw
     codec preference 2 g711alaw
     codec preference 3 g729r8
    voice register global
     mode  cme
     source-address 172.22.72.1 port 5060
     max-dn 30
     max-pool 30
     timezone 31
     time-format 24
     create profile sync 000242525906824A
    dial-peer voice 1 voip
     description VOICE CALLS TO STIMA PLAZA
     destination-pattern 70....
     session target ipv4:172.16.200.5
     dtmf-relay h245-alphanumeric
     codec g711ulaw
     no vad
    dial-peer voice 2 voip
     description VOICE CALLS TO NAKURU E_HSE
     destination-pattern 741..
     session target ipv4:172.31.40.1
     codec g711ulaw
     no vad
    dial-peer voice 3 voip
     description VOICE CALLS TO STIMA PLAZA
     destination-pattern 70....
     session target ipv4:172.16.200.5
     dtmf-relay h245-alphanumeric
     codec g711ulaw
     no vad

    when calling from CUCM i can hear to CME but when they call back i cannot hear.

  • VG-204 SIP - PSTN outbound not happening from CUCM

    I have VG204 configured as SIP , SIP trunk is established to CUCM 7.x , Outbound to PSTN calls is not happening but Extension dialing  within CUCM DB is happening. Inbound from PSTN works.
    Call manager is not forwarding the calls initiated from vg204 extn to PSTN gateway .
    Pls assist if i am missing something on vg204 or CUCM for outbound calls to happen .
    , the error log on cucm  is
    SIP/2.0 404 Not Found
    Reason: Q.850;cause=1
    version 15.1
    no service pad
    service tcp-keepalives-in
    service tcp-keepalives-out
    service timestamps debug datetime msec localtime show-timezone
    service timestamps log datetime msec localtime show-timezone
    service password-encryption
    no service dhcp
    boot-start-marker
    boot system flash:vg20x-advipservicesk9-mz.151-3.T3.bin
    boot system flash:
    boot-end-marker
    aaa session-id common
    clock timezone GMT 0 0
    crypto pki token default removal timeout 0
    no ip source-route
    ip cef
    no ip bootp server
    no ip domain lookup
    no ipv6 cef
    voice call send-alert
    voice rtp send-recv
    voice service voip
    no ip address trusted authenticate
    allow-connections h323 to h323
    allow-connections h323 to sip
    allow-connections sip to h323
    allow-connections sip to sip
    fax protocol pass-through g711alaw
    modem passthrough nse codec g711alaw
    sip
      bind control source-interface FastEthernet0/0
      bind media source-interface FastEthernet0/0
      redirect contact order best-match
    voice class codec 2
    codec preference 4 g711alaw
    codec preference 5 g711ulaw
    voice class sip-profiles 1000
    request ANY sip-header User-Agent modify "User-Agent: Cisco-SIPGateway.*" "User-Agent: Cisco/v11 r1/alg01"
    request ANY sip-header Server modify "Server: Cisco-SIPGateway.*" "Server: Cisco/v11 r1/alg01"
    response ANY sip-header Server modify "Server: Cisco-SIPGateway.*" "Server: Cisco/v11 r1/h2p-vg-alg01"
    response ANY sip-header User-Agent modify "User-Agent: Cisco-SIPGateway.*" "User-Agent: Cisco/v11 r1/alg01"
    response ANY sip-header Remote-Party-ID remove
    request ANY sdp-header Attribute modify "a=rtr" "a=X-nortr"
    response ANY sdp-header Attribute modify "a=rtr" "a=X-nortr"
    voice vad-time 1000
    voice-card 0
    application
    package callfeature
      param long-dur-disc-cause 21
      param long-dur-duration 1440
      param long-dur-action disconnect
      param long-dur-call-mon enable
    service dsapp
      param callWaiting FALSE
      param blind-xfer-wait-time 2
      param callTransfer TRUE
    global
      service default dsapp
    archive
    log config
      hidekeys
    dial-control-mib retain-timer 1440
    dial-control-mib max-size 500
    ip tftp source-interface FastEthernet0/0
    interface FastEthernet0/0
    ip address 10.10.10.13 255.255.255.224
    ip access-group al_trusted_SIP in
    no ip redirects
    no ip unreachables
    no ip proxy-arp
    ip flow ingress
    load-interval 60
    speed 100
    full-duplex
    arp timeout 420
    control-plane
    voice-port 0/0
    no snmp trap link-status
    timeouts interdigit 4
    description h2p/01
    station-id name Analog phone
    station-id number 26999
    caller-id enable
    voice-port 0/1
    no snmp trap link-status
    timeouts interdigit 4
    description h2p/02
    station-id name Analog phone
    station-id number 26998
    caller-id enable
    voice-port 0/2
    no snmp trap link-status
    timeouts interdigit 4
    description h2p/03
    station-id name Analog phone
    station-id number 26997
    caller-id enable
    voice-port 0/3
    no snmp trap link-status
    timeouts interdigit 4
    description h2p/04
    station-id name Analog phone
    station-id number 26996
    caller-id enable
    mgcp profile default
    dial-peer voice 1100 voip
    permission orig
    description Incoming from IP network
    huntstop
    session protocol sipv2
    incoming called-number .
    voice-class codec 2 
    voice-class sip profiles 1000
    dtmf-relay rtp-nte
    dial-peer voice 1210 voip
    description SIP registrar server
    huntstop
    preference 4
    destination-pattern .T
    session protocol sipv2
    session target ipv4:10.10.10.15
    voice-class codec 2 
    voice-class sip profiles 1000
    dtmf-relay sip-notify
    dial-peer voice 99900 pots
    description Analog phone
    huntstop
    preference 4
    destination-pattern 26999
    progress_ind alert strip
    port 0/0
    dial-peer voice 99901 pots
    description Analog phone
    huntstop
    preference 4
    destination-pattern 26998
    progress_ind alert strip
    port 0/1
    dial-peer voice 99902 pots
    description Analog phone
    huntstop
    preference 4
    destination-pattern 26997
    progress_ind alert strip
    port 0/2
    dial-peer voice 99903 pots
    description Analog phone
    huntstop
    preference 4
    destination-pattern 26996
    progress_ind alert strip
    no digit-strip
    port 0/3
    dial-peer hunt 2
    no dial-peer outbound status-check pots
    gateway
    media-inactivity-criteria all
    timer receive-rtcp 5
    timer receive-rtp 1200
    sip-ua
    retry invite 3
    registrar 1 ipv4:10.10.10.15 expires 3600
    g729-annexb override

    Can someone assist me pls.

  • CUE 3.2.3 timezone table

    Good afternoon,
    Guys is there a table with all the timezones included in CUE 3.2.3 with the beggining and the end of every one?
    For example, CUCM 6 has a table like showed below especifing when it begins and when it ends:
    TIMEZONE_NEWFOUNDLAND        210  0/11/0/1,0:1:0:0 0       0/3/0/2,0:1:0:0  -60     NST          100         
    17   E. South America Standard/Daylight Time (GMT-03:00) Brasilia                                         TIMEZONE_AMERICA             180  0/2/0/3,0:0:0:0  0       0/10/0/2,0:0:0:0 -60     BST          101         
    18   SA Eastern Standard Time                (GMT-03:00) Georgetown                                       TIMEZONE_SA_EASTERN          180  0/0/0/0,0:0:0:0  0       0/0/0/0,0:0:0:0  0       BST          102         
    19   Mid-Atlantic Standard/Daylight Time     (GMT-02:00) Mid-Atlantic                                     TIMEZONE_MID_ATLANTIC        120  0/9/0/5,2:0:0:0  0       0/3/0/5,2:0:0:0  -60     AT           110         
    20   Azores Standard/Daylight Time           (GMT-01:00) Azores                                           TIMEZONE_AZORES              60   0/10/0/5,3:0:0:0 0       0/3/0/5,2:0:0:0  -60     WAT          120         
    21   GMT Standard/Daylight Time              (GMT) Greenwich Mean Time; Dublin, Edinburgh, London, Lisbon TIMEZONE_BRITISH_SUMMER      0    0/10/0/5,2:0:0:0 0       0/3/0/5,1:0:0:0  -60     GMT          130         
    22   Greenwich Standard Time                 (GMT) Monrovia, Casablanca                                   TIMEZONE_STANDARD            0    0/0/0/0,0:0:0:0  0       0/0/0/0,0:0:0:0  0       GMT          131         
    23   W. Europe Standard/Daylight Time        (GMT+01:00) Amsterdam, Berlin, Stockholm, Rome, Bern, Vienna TIMEZONE_WEST_EUROPE         -60  0/10/0/5,3:0:0:0 0       0/3/0/5,2:0:0:0  -60     CET          140         
    24   GTB Standard/Daylight Time              (GMT+02:00) Athens, Helsinki, Istanbul,Minsk                 TIMEZONE_GFT                 -120 0/10/0/5,4:0:0:0 0       0/3/0/5,3:0:0:0  -60     EET          150         
    25   Egypt Standard/Daylight Time            (GMT+02:00) Cairo                                            TIMEZONE_EGYPT               -120 0/9/4/4,2:0:0:0  0       0/4/5/4,2:0:0:0  -60     EET          151         
    26   E. Europe Standard/Daylight Time        (GMT+02:00) Eastern Europe                                   TIMEZONE_EAST_EUROPE         -120 0/10/0/5,3:0:0:0 0       0/3/0/5,2:0:0:0  -60     EET          152         
    27   Romance Standard/Daylight Time          (GMT+01:00)  Brussels, Paris, Madrid,  Copenhagen            TIMEZONE_ROMANCE             -60  0/10/0/5,3:0:0:0 0       0/3/0/5,2:0:0:0  -60     CET          141        
    In Latin America the governments are changing the Summer time every year, in the case of Argentina, there is not a Summer Time anymore.
    Because of that we`re having to change the DST from CUCM and CUE from time to time for each country manually.
    Thanks in advance.
    Felipe

    Hello Ivan,
    Just for being more prcise i wanna ask about the mode of CME. It is  supposed to work in SRST mode (CME+SRST). It doesn't matter in our case,  right?
    WHat do you mean by this , it is not clear ???
    If you mean that the CME over SRST , the normal call comes from the PSTN and then the dial-peer will point it to the route point on the call manager which is linked to the CTI Ports .
    In case of a CME-SRST mode (no link to the CCM) the first dial-peer which points to the CCM will fail , the configuration for a second dial-peer with a lower preference will take place so that it open directly but the session target ip will not be in the second case the CCM as the first dial-peer , it will point directly to the CUE which is normally located on the same router.
    And concerning the settings. Are the deal-peer settings that you mentioned in your answer made on CUE side?
    The dial-peer on the gateway that the PSTN is terminated on , you create the dial-peers there .
    Amer

  • Jabber 9.1 Registration To CUCM 8.6.2

    Good evening,
    I have a problem I am hoping someone can answer for me. I have a CUCM/ Unity Connection/ CUP platform which are all 8.6x
    I have configured all the components and I am currently trying to get Jabber to work, I have 1 user who has 2 clients he wants to use. One client is is home Mac and the other his work Windows based laptop.
    Jabber 8.6.4 on the Mac works 100% the client can call, access voicemail and use IM with no issues. The same user when he tries to login with his Windows based client gets IM and authenticates to Unity Connection OK but the client does not register with CUCM and therefore he cannot dial out and so all telephony functionality is unavailable. The options in the windows client only show Phone accounts for the voicemail server which all look OK.
    It looks to me that the windows client is not getting the correct paramters from the jabber-xml file (infact I cant find one in the tftp server which is CUCM) or maybe I need to have 2 softphones detailed in CUCM, i.e one for each client (MAC & PC). I have all the CCMCIP and trunking etc working fine, along with the relevant AXL, LDAP and CTI users set up ok.
    Anyone have an idea of where I may be going wrong ?
    Thanks
    S

    Hi Jonathan
    I have tried your suggestion but while the symptoms are slightly different I am still not able to get the Windows client to register with CUCM.
    If I disable the softphone on the mac client then exit Jabber on the mac, then I open the Windows client initially the results are exactly the same. However if I then sign out of the windows client and back in I get the option on the bottom right of the client to choose the softphone source (i.e computer or deskphone) but then no matter which one I choose the client sits at the setting phone prompt and still does not register.
    I guess one option for me may be to run a WIndows client on the home Mac using VMware fusion and use the same client, hopefully then the graceful softphone registration may work between devices running the same client?
    Many thanks for your reply, very much appreciated.
    Best
    Steve

  • How to Hide Timezone in Month View in Calendar App?

    I live in two timezones and go back and forth often so I use the timezone support in Calendar app for Mavericks and on my iOS devices and it's quite useful. However, one thing about it really stinks, imho.
    I cannot find a way to hide the timezone information associated with individual events in the month view of the Calendar desktop application. This redundant and superfluous information results in the truncation of the event information, which *is* important to me.
    For example, instead of an event in month view being displayed as "check amex payment", as it was before I enabled timezone support, it now says "check a... 3AM GMT+7". Since every event has this appended timezone information displayed next to it the month view of my calendar has become much less useful than it was previously. I don't really need to know how many hours ahead of GMT an event is, I pretty much just want to know what the event is and on what day, in the month view. Now I cannot tell what any event is unless I open it in in week or day view. Very frustrating.
    If anyone knows of a way to hide that information in the month view it would be greatly appreciated to post it here.
    thanks Apple Community!

    No one else has this problem or knows of a solution? *weeps quietly*

  • Error while updating phone button template in CUCM 8.6

    Experts,
    I'm getting following error while updating phone button template in CUCM 8.6;
    Update failed. java.sql.SQLException: System catalog (sysprocbody) corrupted.
    Please check the screen shot attached here with.
    What could be the reason?
    Thanks
    Vivek

    I'm not a Cisco employee, so I can't do anything with your backup.!
    You need to take a backup as a precaution (You should have been doing this anyway) Then you need to call Cisco TAC to get the underlying problem fixed. CalManager is a locked-down environment, and only TAC can get the low-level access needed to fix database problems.
    GTG

  • Cisco phone proxy will support on cucm 8.6 or not

    Hi as per document i can see that Cisco phone proxy . Without using vpn connect . Customer want to keep configured Cucm on there Jabber or cisco mobile on the iphone and need to get connected when ever they have an internet access .
    And also by keeping a small end router at branches havin only one cisco phone needs to connect to the corprate office using proxy.
    Is that possible and also is it possible on 8.6 cucm version . Here am just attaching a document info which says version supported
    Supported Cisco UCM and IP Phones for the Phone Proxy
    Cisco Unified Communications Manager
    The following release of the Cisco Unified Communications Manager are supported with the phone proxy:
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    •Cisco Unified CallManager Version 5.0
    •Cisco Unified CallManager Version 5.1
    •Cisco Unified Communications Manager 6.1
    •Cisco Unified Communications Manager 7.0

    I understand the VPN solution is a good one, but we have already 100 proxy phones deployed and from what I read I'd need to first set up a VPN phone on the cluster before deploying it in the field. This would be difficult to do with users all over the country. Or am I missing something?
    I have a question about our ASA though if anyone can answer it. We have to move from an ASA 5510 to a 5520 due to the 100 UC proxy-phone license limitation (even though we have 70 phones it appears that a UC license is taken up for each TFTP server configured on the phone - primary and secondary). When I configured the 5520 I can register new phones no problem. None of the existing phones will register until the CTL file is manually deleted on each phone. Is there a way to seamlessly migrate to the 5520? Such as using the same certs, CTL file etc.. on the 5520? When I configured it it generated it's own self-signed key and CTL file. I did import the certificates from CUCM...

  • UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

    Current State:
    •    I have a customer running CUCM 6.1 and UCCX 7.01SR5.  Currently their CUCM is *NOT* LDAP integrated and using local accounts only.  UCCX is AXL integrated to CUCM as usual and is pulling users from CUCM and using CUCM for login validation for CAD.
    •    The local user accounts in CUCM currently match the naming format in active directory (John Smith in CUCM is jsmith and John Smith is jsmith in AD)
    Goal:
    •    Upgrade software versions and migrate to new hardware for UCCX
    •    LDAP integrate the CUCM users
    Desired Future State and Proposed Upgrade Method
    Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server. 
    Then during a weekend maintenance window……
    •    Upgrade the CUCM cluster from 6.1 to 8.0 in 2 step process
    •    Integrate the CUCM cluster to corporate active directory (LDAP) - sync the same users that were present before, associate with physical phones, select the same ACD/UCCX line under the users settings as before
    •    Then build UCCX 8.0 server on new hardware and stop at the initial setup stage
    •    Restore the data from the UCCX PUT tool
    •    Continue setup per documentation
    At this point does UCCX see these agents as the same as they were before?
    Is the historical reporting data the same with regards to agent John Smith (local CUCM user) from last week and agent John Smith (LDAP imported CUCM user) from this week ?
    I have the feeling that UCCX will see the agents as different almost as if there is a unique identifier that's used in addition to the simple user name.
    We can simplify this question along these lines
    Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01.  Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software. 
    If I follow the same steps with re-associating the users to devices and selecting the ACD/UCCX extension, what happens? 
    I would guess that UCCX would see all the users it knew about get deleted (making them inactive agents) and the see a whole group of new agents get created.
    What would historical reporting show in this case?  A set of old agents and a set of new agents treated differently?
    Has anyone run into this before?
    Is my goal possible while keeping the agent configuration and HR data as it was before?

    I was doing some more research looking at the DB schema for UCCX 8.
    Looking at the Resource table in UCCX, it looks like there is primary key that represents each user.
    My question, is this key replicated from CUCM or created locally when the user is imported into UCCX?
    How does UCCX determine if user account jsmith in CUCM, when it’s a local account, is different than user account jsmith in CUCM that is LDAP imported?
    Would it be possible (with TAC's help most likely) to edit this field back to the previous values so that AQM and historical reporting would think the user accounts are the same?
    Database table name: Resource
    The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
    A Resource record contains information about the resource (agent). One such record exists for each active and inactive resource. When a resource is deleted, the old record is flagged as inactive; when a resource is updated, a new record is created and the old one is flagged as inactive.

  • CUCM Upgrade 8.0 to 8.6 Question

    Hi guys,
    i have a 8.0.2 CUCM and i want to go to 8.6
    I was wondering if rebooting the server after the installion of "ciscocm.refresh_upgrade_v1.0.cop.sgn"  can compromise the update because i did install it a week ago and meanwhile the servers had an outage hence rebooting. If so is there a workaround ?
    **I havent started the actual update yet just install the above mentioned file**
    Thanks,
    Eric D.

    Hi Edu,
    It's ok to reboot the server after has been installed. Just one advcie, be sure to install the right COP file because it cannot be uninstalled (Cisco TAC is the only want able to do it).
    Regards

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