CUCM / UCCX / AQM / WFM Upgrade

Hi all,
We are getting ready to upgrade a customer's voice system and I've think I may have just hit a snag. Any advice would be very much appreciated
As we are both upgrading to the latest current version and migrating to a virtual environment we had planned on taking a staged approach to minimise impact on the environment. ie Upgrade CUCM, wait a few days to let the dust settle, then upgrade UCCX / AQM / WFM. However, from the AQM release notes it looks as though the CUCM version we are moving to (8.6) requires AQM 8.5(2) or later to function. Does this mean I need to upgrade AQM at the same time as CUCM?
Also, it says that AQM 8.5(2) supports UCCX 8.5(1) or later. The customer is currently running 8.0(2). I'm concerned that if I upgrade AQM to keep in line with CUCM I'm going to break compatibility with UCCX until I upgrade that too :/
Am I going to need to cut the entire system over in one scary, foul swoop to keep everything from breaking?
Again, any advice will be very much appreciated.
Thanks in advance,
Jason

At the end of the day you need to follow the documentation for version compatibility requirements; none of us would be foolish enough to suggest otherwise. Having said that, have you considered upgrading CUCM last instead of first? CCX 8.5(1)SU3 supports several CUCM 8.0 builds. You could upgrade CCX, AQM and WFM on a weekend, wait a few days and then uprade CUCM.
Please remember to rate helpful responses and identify helpful or correct answers.

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John
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HTH,
Chris

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Hello,
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Hi,
Thanks for the reply,
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How can I download the .iso file of CUCM, UCCX, CUC, etc.. ?

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http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

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we have the following :
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     -UCCX   7.0(1)SR05_Build504
     -QM      2.6.2.7
we have to upgrade all of these components to 9.X
so how should i do the windows to linux upgrade for the CUCM and UCCX and what is the upgrade path ?
should i start with CUCM or UCCX first ?

Hi,
Sequesnce for upgrade :
1. CUCM Publisher
2. CUCM Subscriber
3. UCCX nodes
4. QM.
Process :
CUCM 9.x (pls note below is the process for v7.1.5)
1. Install 7.1.5 in Vmware using the 9.1.2 OVA template with Linux version 3 32 bit with same setting as production server.
2. Restore the DRS backup to 7.1.5 VM.
3.Now you can upgrade the 7.1.5 to 9..1.2 in VM with switch to new version.
4. Once completed just shut down the Guest OS in Vsphere and go to edit setting --> option change the OS version to 32 bit.
5. Start the VM.
6. Take the 9.1.2 backup.
7. Install the 9.1.2 as fresh and restore the back from upgrade 9.1.2 VM
(Attaching Jump to 9 procedure document for your reference - http://tinyurl.com/oqtt9u5 )
UCCX 9.x:
1. Upgrade UCCX 7.0(1)SR5 to UCCX 7.0(2)ES3
2. Backup UCCX 7.0(2)ES3 using PUT tool
3.Keep it in the SFTP server 3. Install UCCX 9 on Cisco UCS
4. Follow the initial configuration in the below link to restore backup.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/installation/guide/UCCX_BK_C8834893_00_cisco-unified-contact-center-express_chapter_010.html#UCCX_TK_SA57D312_00
QM9.x:
Please refer the below link for upgrading Qm 2.7 to 9.x.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_9x/installation/guide/qm90-installation-user-guide-cisco.pdf
Good luck.

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Hi,
I have to upgrade a virtualized CUCM cluster (PUB, SUB1, SUB2, TFTP) version 8.6.2 SU3 to version 10.5.
As per documentation this should be a direct refresh upgrade and no need of PCD to do it.
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-run ciscocm.version3-keys.cop.sgn.
-run ciscocm.free_common_space_v1.1.cop.sgn
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Does anybody know if I have to run the ciscocm.free_common_space_v1.1.cop.sgn to increase the space to 110GB on each vdisk (even if the total size is 160GB on 2 vdisks which is more then 110GB required on 10.5 OVA)?
Cisco engineer said that this is not possible as well that I can not change the OS to RHEL 6 (64-bit) on the existing server/VM (ESXi 4.1 U3.
He recommends to create a new VM using the new OVA and use the DRS and restore process for performing the upgrade.
Any input/advise will be appreciated!
Thanks.

The success to any upgrade is planning. The customer type bank or not doesn't not really matter. What is crucial is your willingness to do due diligence to make this as smooth as possible..
Here are the things you need to do in the order described
1. Read your documentation. Very crucial. CUCM10.5 is a major change on all others.
You need to start by reviewing the upgrade guide, release notes, and new and changed documentation for all the steps and considerations you need to take into account for this upgrade.
NB: The upgrade guide for IM and P is merged with that of CUCM and here is the link for it..
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.html
Release notes found here:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_5_1/CUCM_BK_CE15D2A0_00_cucm-release-notes-1051.html
2. Plan for your license migration. Usually this involves two steps
a. Use cisco LCU (license count utility tool) to generate license report on your existing cluster. This can be downloaded from cco.filename is LCUZIP-Ver9.1.2.zip
Ensure that you install any unsed DLU and license PAKS on your cluster before you run this..
b. Next email this file obtained from lcu (this is a csv file) tool cisco licensing team [email protected]. This will confirm that your service contracts is in order prior to requesting new licenses for 10.5
c. Login in Prime License Manager after successfully migrated from 8.6 to 10.5
Use the following procedure to generate a license request.
Log in to Cisco Prime License Manager.
From the Licenses > Fulfillment page, select Generate License Request from the drop-down list under
Other Fulfillment Options.
The License Request and Next Steps window appears. Copy the selected text to your clipboard or click save it to a file on your PC and send to [email protected] to get permanent licenses
3. Document the steps you will use for the upgrades. You can send a draft here and I will be happy to review this with you.
Ensure that you write down step by step what you will do on the day. The upgrade guide should be used to write down what you will do on the day. This is a very long upgrade, hence you need to document in detail what you will be doing.
4. Contact the relevant team to get your ESW/UCSS contract numbers. You need this to login to PUT to download your media. I was doing an upgrade recently and realised that the customers ESW contract has expired..So this is crucial.
Upgrade tasks
PCD is your best bet. Install PCD on your Esxi host. Just create a new VM for it. It makes things much easier for you..If you don't have spare capacity to create new VM then do it manually
5. Before you begin..Take a back up of your cluster.
6. VM machine sizing.
Please refer to cucm10.5 ova readme file, found on CCO. Depending on the OVA template you used for your cucm8.6, you may need to change the vm setings prior to upgrade. This is because the disk size and cpu requirements is different for cucm10.5 on some ova templates.
6a. You will need to change the vm adapter settings on your VM. This is documented in the cucm10.5 ova. Your best option is to use esxi powercli. You can download this from VMware website provided you have a valid service contract.
6b. You will need to change your guest operating system to RHEL6. This is also documented in the 10. 5 OVA
7. If your 8.6 cluster is running on VM at the moment, then just do a direct upgrade to 10.5.
NB: before you upgrade you will need to install the ff cop file on all the servers in the cluster
ciscocm.version3-keys.cop.sgn
After this upgrade your cluster starting with cucm. The upgrade guide will tell you the order of the upgrade..
7. Once upgrade is completed, perform the post upgrade tasks.
8. Develop a detailed test plan. Ensure all critical component of your customer is covered in the test plan. Test features that are critical to them
9. Finally, ensure your CV is updated. In case you need to look for another job if everything breaks: (lol)
Answer to your questions:
"As per what I see, an easy option would be to create a new virtual machine and use a DRS? but, would it work if I create the DRS on CUCM 8.6 and use it on 10.5?"
---You may create a new VM or adjust VM settings as I already discussed. If you want to create a new VM, then you will create VM with cucm10.5 ova, install cucm 10.5 on it.
You will then upgrade your current 8.6 to 10.5, take a DRS back up and go and do a DRS restore on the new 10.5 you have installed on the new VM. You cant restore 8.6 to 10.5.
"What happens to presence server? I understand I have to upgrade it too but, will the configuration be transferred to CUCM 10.5 (I mean, services associated with the menus that originally were on presence 8.6)?"
---Yes IM and P needs to match the cucm version. Yes the configuration will be transferred. You don't need to do anything. Please read the upgrade guide carefully.
"If all of the apps are on 8.6, do we need to upgrade everything to 10.5 at the same window?"
---For CUCM and IM and P, yes you have to upgrade them at the same time. The versions must match. It is advisable that you have unity connection on same version too, but not critical. I believe 8.6 unity connection will work with cucm10.5 ( I haven't checked this, so confirm it yourself)
The upgrade is a refresh upgrade. So it does take a long time and there are several reboots. The publisher is the one that takes the longest amount of time. The subscriber is about half the time it takes for the Pub to upgrade. You should be fine with a weekend maintenance widow. Friday evening to Sunday.
"If upgrade fails, can I still go back to 8.6?" Yes as long as you do not use the "free common space cop file" This is discussed in the upgrade guide as well.
It looks daunting, but if you do your home work, you will be fine and we are here to help and assist you all the way
Please refer to this thread for similar discussions:
https://supportforums.cisco.com/discussion/12319616/vm-upgrade-cucm-86-105-question

CUCM, IMP and CUC upgrade from version 9.1.1 (on VMWare) to version 10.5 (on VMWare)

Hello,
I have to perform a Refresh Upgrade to 10.5 for a client who has the following UC apps on a virtual environment:
CUCM version 9.1.1
IM and Presence version 9.1.1
CUC (Unity Connection) version 9.1.1
A. I see on the CUC Upgrade document below:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx.pdf
P.39 --> Change Guest Operating System after CUC Upgrade to Red Hat Enterprise Linux 6 (64-bit). But nothing about the Network Adapter.
B. I see on the CUCM 10.0 Upgrade Guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.pdf
Page. 44:
Step 3: Change the configuration of the VM as needed (Guest OS, ...) Step 4: Modify the Network Adapter to use VMXNET 3 Adapter type as steps before the CUCM upgrade.
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2. What would be the implication of not changing the Network Adapter from "Flexible" to VMXNET3?

Hi csrlime,
Not sure about future issues by remaining on the flexible adapter but best practice suggests going with what the OVA requires. I performed a refresh upgrade from 8.5 to 10.5 in a virtualized environment. For CUCM and CUC I changed the Network Adapter before beginning the upgrade. The steps I took to make the network adapter change were:
1. Download a copy of the vmx file from the server(s) you are upgrading to your local machine.
2. Create a back up of that file incase you need to restore it in the future. From cmd prompt in the same folder as the download .vmx. copy "<virtual_machine_name>.vmx"
then run the following from you cmd prompt
copy "virtual_machine_namet.vmx" temp_file.vmx
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echo ethernet0.virtualDev = "vmxnet3" >> "virtual_machine_name.vmx"
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UCCX to PCCE upgrade

Hi all ,
Is there any upgrade path from UCCX 9.0 to PCCE ? Because one of our customers (Telecom service providers) are looking for a contact centre with minimum options and later upgarde to a fully fledged system with minimum cost ,
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Thanks
Purna

I found a interesting article about PCCUE: http://stcblog.com/2012/05/21/cisco-pcce-but-what-about-business-process-optimimization/
Regards
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Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
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CUCM UCCX and Unity

We required CUCM with 50 NOdes Enhance lic
UCCX 10 agents lic
with UCS server .
Thnaks
Best Regards
Yahya Jamil

Er, what are you asking here? This is a technical support forum, not a place to request a quote.
GTG

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Hi all,
I need to perform an upgrade for a client of UCCX 7 with Workforce Optimization to the latest and greatest, but I'm having trouble determining exactly what I need to order from the Product Upgrade Tool. Especially with the QM component, as they are running v2.7 and all of the upgrade options listed are either 5,6,7 or 8.
Any help would be most appreciated.
Cheers,
Jason

Hi Jason,
You can check below software compatibility guide. Hope it wil help.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Regards,
MAR

CUCM - UCCX Integration

Hi,
I am facing a strange problem . I have integrated UCCX with the CUCM and able to do the basic configurations. But with CUCM Enterprise Parameters the IPCC Express Installed Flag is still false and i am not able to assign the users as agents in UCCX. I am able to assign users to other roles such as supervisor and reporting.
CUCM : 7.1.5.31900-3
UCCX :7.0(1)SR05_Build504

Hello Mohammed,
Please try to run the following SQL queries from the CUCM administration web page and let us know the results.
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paramvalue
==========
T
T
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HTH
Please rate this post if was helpful
Walter Solano

Inquire about of CUCM & UCCX license

Hi,
have a good day,
I've connect CUCM with PSTN through SIP Trunk and i wonder how many PSTN calls the CUCM is able to process.
also how can i know maximum number is UCCX is able to Queued.
Thanks in advance

There are too many facets to this to answer in a forum thread. The design guides and UC Solution Sizing Tool (partners only) allow you to plug in the data - if you have it - to get a precise answer.
Short answer is that CUCM a usually runs out of phones-per-node before running into calls per second or CTI-related limitations in CCX designs. CCX can queue up to 300 calls, assuming the average hold time is three minutes or greater.

UCCX 10.5 upgrade to 10.6

Hi,
I have installed UCCX 10.5 using ova 10.5
Now I need to upgrade to 10.6 and there is ova for 10.6
Correct me if I'm wrong or advise for easier steps
I'll upgrade existing to 10.6 then get backup. then re-build VM using ova 10.6 then install 10.5 and use upgrade patch while installation then restore after installation ?
Regards
Haitham

No need to rebuild anything, simply perform the in place upgrade and adjust the virtual machine setting to what the new version requires if any, i.e. adjust vCPU count, RAM, Linux Enterprise version.

UCCX 8.5 Upgrade SU3

Just after a bit of advice.
In an HA cluster, which of these is the correct method:
Upgrade Publisher
Switch version
Upgrade Subscriber
Switch version
or
Upgrade Publisher
Upgrade Subscriber
Switch version on Publisher
Switch version on Subscriber
Also once both are upgraded, the guide suggests running "utils uccx dbreplication repair all".
It seems to suggest running this regardless of any replication errors or not. Anyone have any thoughts?
Is this command only run on the Publisher?

Hi,
In a High Availability (HA) Deployment:
In case of a High Availability setup, initiate the switch-version process through Cisco Unified Operating System Administration web interface or CLI after completing the software upgrade installation on both the publisher and subscriber nodes, with publisher being the first, followed by the subscriber node. To identify whether the switch-version is successful, follow the steps mentioned below after triggering the switch-version process. The time needed to trigger the switch-version process will depend on the amount of data available.
Warning: If you are upgrading Unified CCX in a two-node (high availability) deployment, once you complete the switch version of second node, execute the following CLI command utils uccx dbreplication repair all to remove any data discrepancy between the two nodes.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851osag.pdf
utils uccx dbreplication repair
This command is only available in the High Availability deployment of Unified CCX. This command can be executed on any node. This command repairs mismatched data between cluster nodes; it does not repair replication setup. The command initiates the repair which executes in the background. The user would have to go to data store control centre in serviceability administration to monitor the status of the repair process. For more information, see the Cisco Unified CCX Serviceability Administration Guide available here:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html
Command Syntax:
utils uccx dbreplication repair [database_name]|all
reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851cli.pdf
Hope it helps.
Anand
Pls rate helpful posts !!

CUCM & UCCX Outbound pre-recorded message

Hello,
I have a customer that records all the calls that enters and exits some extensions in CUCM.
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CUCM: 8.6.2.200000-2
UCCX: 8.5.1.11003-32
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Awesome Anthoney, thank you very much. I was about to reply after having some issues, though I managed to get it working and the Trigger Application step mixed with two seperate scripts\applications (a triggering script with this step and a script with the actual outbound steps) did the trick.
Thanks again

CUCM / UCCX / AQM / WFM Upgrade

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