CUCM & UCCX Outbound pre-recorded message

Hello,
I have a customer that records all the calls that enters and exits some extensions in CUCM.
By legal request, and since he has a UCCX when a call arrives to those extensions I managed to route the call to UCCX, play a message like "your call will be recorded" and then forwarded to the extension.
Now the problem is that the customer also wants to do this automaticaly on outbound calls, i.e, extension 1111 calls outside number 222222222, he wants that 222222222 when answers listens the message "your call will be recorded" and then when the message ends, the call will be estabilished between 1111 and 222222222.
Is it possible to do that with the equipment that the customer have?
CUCM: 8.6.2.200000-2
UCCX: 8.5.1.11003-32
Thanks in advance...

Awesome Anthoney, thank you very much. I was about to reply after having some issues, though I managed to get it working and the Trigger Application step mixed with two seperate scripts\applications (a triggering script with this step and a script with the actual outbound steps) did the trick.
Thanks again

Similar Messages

How do you set a pre-recorded message to play when a caller calls your iPhone before you pick up?

How do you set a pre-recorded message to play when a caller calls your iPhone before you pick up? My office is trying to use an iPhone for our business, and we want to give a brief introductory message that the caller will hear, before we pick up the line. Are there ay apps for this? Thanks!

There is no setting for that on the phone. Some carriers provide ringback tones, which play instead of the caller hearing a ring. But I am not aware of an app that would play a message prior to you picking up the phone. The amount of time before you pick up is not a constant, and if it lasts too long, then the call would go to voicemail.

Play pre-recorded message

Hello,
I'm trying to set up a number such that when a caller calls the number, a pre-recorded message gets played. The caller will not be able to leave a message/voicemail on this number though. Here are the steps:
1. Caller dials number
2. Caller listens to pre-recorded message
3. Caller hangs up the phone
Is the above doable with Skype? If so, how?
Thanks!

You can try the PrettyMay Call Center for Skype which can do what you want, learn more at:
http://www.prettymay.net
Want to record Skype calls, check out at:
hereandhere

Pre-recorded message then hangup

Hello,
I am looking at one of our numbers and would like to have the ability to set a recorded message to play when the number is called. Then at the end of the recorded message to hand up.
Is there a way to do this from Call Manager 7? Or will I have to push it through to UCCX7?
Thanks
Trevor.

If you just need a message to be played then you could potentially do this via voicemail as well. If you have Unity or Unity Connection, you could configure a call handler (does not require a license) or mailbox for the DN and call forward all to VM. Record the appropriate greeting and set the after greeting action to hang up. When you do this, the call will be forwarded to VM where the greeting is played and then Unity/Unity Connection will immediately disconnect after the greeting.
You won't be able to do this natively with CUCM. IMO, this option is probably the easiest.
Hailey
Please rate helpful posts!

Options for pre-recorded voice paging

What options are there for pre-recorded voice paging on Cisco Phone Systems.
We are running Cisco Unity Express 3.1 on a Cisco 2851 and I have a ATA186 that connects to a PA System that has an extension assigned to it.
So what I would like to do is select between 2 or three pre-recorded messages and play it over that extension.
I know Informacast will do it but that is a little expensive in my opinion for what I want to do.

Take a look at SynApps SA-Announce and Broadcast Manager: http://syn-apps.com
Both are great products, compatible with CME, and are typically cheaper than other options.

From where to listen the recorded messages?

Hi,
We have a network which consists of CUCM, UCCX, AQM, CUC. During after hours, if someone calls, the IVR will ask to press * to record a message. But from where shall we listen to these recorded messages?
Thanks in advance

That wouldn't be enough information to answer your question.
Are you an administrator of the phone system or a supervisor?
All of those products are capable of recording a phone call, but since you mentioned the IVR, it's like narrowed down to UCCX and/or AQM.
UCCX is playing the IVR for sure, and cannot record the call in the IVR, only once it lands on the Agent, which really just leaves AQM. But I'm guessing here, based on limited information.
If you also agree that it's AQM that is doing the recordings, which I'm not even positive it can record a call at the IVR level, then you would need to access the web interface for AQM to listen to the recordings.
If you post your IVR script from UCCX, we could see what is happening after the user presses *. Such as sending an HTTP POST to AQM or the like.

Is there a way to pre-record the timing of the slides and effects in a keynote presentation, so that you can present it without having to press anything?

Hi! It would be great if someone could tell me how to pre-record timings in a keynote presentation, so that when presented, it plays by itself, based on the pre-set recordings. I know there is a way to do it by going to Inspector>Document> Audio> Record However when you do this, your computer also records the sounds it picks up with the microphone, which can greatly affect the sound. I have Keynote '09. Thanks in advance!
-AppleMe123

Open the Settings app > Notifications > Messages. Scroll down adn turn OFF "View In Lock Screen". You may want to consider setting Alert style to none, but this will not impact what happens when the screen is locked.

UCCX Outbound Option - What needs to be configured besides UCCX Outbound config

I'm trying to setup Outbound Option for UCCX 10.0. Unfortunately my knowledge in VoiceGateways isn't really deep. What I'm wondering is:
1) On progressive mode: Do I need to add some components (e.g. VGW) to CUCM first or is UCCX talking directly to the VGW?
2) On direct preview mode: Even if I havn't configured CUCM (if needed) and VGW properly, an outbound call should be suggested to the agent anyway before dialing, is this correct (if UCCX Outbound Option is configured well of course)?
Thanks for every response
Elias

btw: we're using finesse, not CAD

FaceTime to call a Pre-recorded Video?

I don't know if this is the right place. I would like to create "something" where a user could dial an actual number via FaceTime and reach a pre-recorded video viewable through FaceTime. For example, lets say I want a person to call 555-1234 via FaceTime and what they will get a video playing a movie trailer.
Anyone know how I can figure this out?

sorry, no answer... I'd just like to build on this if you don't mind.
How about including a FaceTime voicemail feature too. They call you, you're away and instead of an impersonal message, be able to SEE your FaceTime voicemail message?

Is there pre-configured message mapping for SRM Content?

Hi,
My requirement is to do a message mapping between the SRM Message "Purchase Order Request" and the R/3 Idoc Orders01. Is there a preconfigured message mapping in SRM content or will I have to do it?
I see the generated proxy class from the outbound message interfacePurchaseOrderRequest_Out which will carry the message to XI and my requirement is to map it to the Interface ORDRSP.Orders01 Please let me know if there is a pre-configured message mapping for this ? or is the message mapping between the message "Purchase Order Request" and the R/3 IDOC ORDERS01 to be done by the developer himself?

HI,
There are mappings available in the predelivered SRM content from SAP.
Did you import the SRM content into the repository? If so , you can find this.
www.service.sap.com/ibc -> Integrated Business Content for mySAP SRM->
Hope this helps,
Rgds,
Moorthy
Message was edited by:
Krishna Moorthy P

UCCX Outbound Question

Hi All,
I am trying to implement and test outbound option in UCCX. Have few queries regarding that.
we make only CUCM initiated calls to UCCX and dont have a PSTN connection.
1. How to configure UCCX outbound in this case.
2. How to use Phone in same CUCM as customer and Agent.
if possible kindly guide me how to implement it.
With Regards,
Raja Raman

Only if you modify the report to add an additional filter via the stored procedure or Crystal. The general concept of custom reports is somewhat explained in the Historical Reporting Administrator and Developer Guide. It doesn't hold your and through it though; I suggest finding yourself a DBA or Crystal Reporting resource before attempting this.

How can I set up a default (pre-recorded) voicemail greeting on iphone 4s?

How can I set up a default (pre-recorded) voicemail greeting on iphone 4s?i dont want a custom one with my voice i want the pre-recorded where a lady says my number . how do i get that?

Voicemail is a cell phone carrier function. Contact your carrier to see if they have this option. If not, i'm sure you can download a sound file from the internet with a greeting and add your name. Then play it back on you PC while holding your iPhone near the speaker when recording the greeting to voicemail.

There is no source data for this data record, Message FZ205

Hi Experts,
I am facing a problem with the DME File download. This problem happened all of sudden in our production system since last month and it was never before. Our system landscape has also not been changed but as per our basis consultant he has added two-three more new application server to the Production client. Even we do not have this problem in our testing clients.
Please note that we have been using the output medium '1' from the day one and thus the system has been generating the DME in 'File System' which we download on the desktop and upload the same to the bank online. After running the payment run when we trying to download the DME File, the system gives the error "There is no source data for this data record, Message FZ205".
I tried to fix this issue through many ways but not able to. So can you please let me know the reason of this error and solution to fix this.
With best regards,
BABA

Hi Shailesh,
Please share how you solved this problem.
Many Thanks,
Lakshmi

When I put a Pre Recorded CD into my computer it's not showing up on I-tunes file?

When I put a Pre Recorded CD into my computer it's not showing up on my i-tunes file, does anybody know why?

In iTunes, if the sidebar (along left side of window) is hidden, from the menu bar, under View, select Show SIdebar. After inserting the music CD, it should appear in the sidebar, under DEVICES.

HT1567 My lap top is not recognising my pre recorded cd and will not burn a cd. Help

Help! My lap top is not recognising a pre recorded cd in itunes and it wont burn a cd. Anyone know why?

Try (copy & paste):
drutil eject -drive internal
then insert a disc.
If that doesn't do the trick, Zap the PRAM and Reset the SMC, and try again.

CUCM & UCCX Outbound pre-recorded message

Similar Messages

Maybe you are looking for