CUCM9.1, IM&P 9.1 and Jabber 9.2.3

Hi,
Got Jabber for Windows working with UDS but the Jabber client Directory isn't populating with users and search comes back blank. I've specified UDS within the jabber-config.xml file but no joy.
Any suggestions?
Rich

Sorted.
I hadn't added the users to the CCMCIP Profile in IM&P.
Hope it helps someone!

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Using CUPC7/CUPC8.6 and Jabber for windows...unable to access voicemail.

Using CUPC7/CUPC8.6 and Jabber for windows...unable to access voicemail.
Setup includes CUCM9.0, Unity Connection 9.0, Presence 9.0....
steps taken to configure(and results acheived)
1-users created locally on CUCM and Enabled for IM and Presence.
2-able to login to clients (CUPS7/8.6 and Jabber) but getting error Voicemail Error. The server has rejected the provided credentials. [1903]
in order to verify there is nothing wrong with the credentials...i checked on unity and i am sure it's the PIN(12345) i need to use .
Can Anyone help me out here...Thanks in advance.

It's not looking for your PIN - that is only used over DTMF-based interactions - it's looking for your CUC password. If the mailbox is synced from LDAP and you have LDAP Auth enabled on CUC, then this would be your AD password. If it's synced over AXL, not synced at all, or LDAP synced but without Auth, then there will be an alphanumeric password field on the mailbox under Edit > Change Passwords.
Please remember to rate helpful responses and identify helpful or correct answers.

CUCM and Jabber guest configuration

Hi Everybody ,
I would like to ask the cucm and jabber guest how configuration, I can't find the document to cisco.

Hi,
As per the link that i shared "In a production environment, Cisco Jabber Guest requires that your Cisco Unified Communications Manager be configured to work with Cisco Expressway.
Cisco Jabber Guest can be pointed directly to Cisco Unified Communications Manager for lab deployments only. You must configure a SIP trunk on Cisco Unified Communications Manager for this deployment. This option is best suited to a lab deployment in which the goal is to familiarize yourself with Cisco Jabber Guest without the additional overhead of configuring Expressway. However, without configuring Expressway, Cisco Jabber Guest is not supported in a production environment."
HTH
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J4W 9.2.6 and Jabber for Mobile 9.6 : Certificate Management

Hello,
I have deployed 2 Cisco IM & P servers 9.1.1. When client jabber log in, the server presents 3 certificates (IM&P Pub, IM&P Sub, CUCM) to be validated and saved in local trust store.
What are the certificates that I have to sign against the Private CA ? Or Do I only upload Root CA of the company into IM&P servers ?

Hi Driss,
Per my understanding the certificates that are presented are the Tomcat self-signed Certificates that are created during CUPS Pub&Sub and CUCM installation.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_C9731738_00_jabber-windows-install-config/JABW_BK_C9731738_00_jabber-windows-install-config_chapter_01001.html
Here I see you have 3 options:
a) Complex: Install thirdparty certs in your CUCM/CUPS servers, those certs should be issued by a Certificate Authority which root certificate is already part of your Truststore in Mobile client (Example: Verisign, Godaddy, etc.)
This process in CUCM/CUPS has been there for a while, you can look up how to install third party certs for CUCM/CUPS. Process is very straight forward, you generate a CSR (Tomcat), provide the CSR to your CA and then obtain the new cert, once you have the new cert, import it to your CUCM. The CA must be a trusted one by your clients (Example: Verisign, Godaddy, etc)
b) Simple: Import those default Tomcat CUCM/CUP self-signed certificates into your Desktops/Mobile clients trust store.
c) Annoying: Educate users to select Accept certificates
-Gonzalo

Webex Meeting Center and Jabber for Ipad support in Webex Telepresence

Hello, I have a two questions which are unclear based on my browsing of posts in this thread.
1) Are traditional Webex Meeting Center meetings able to be joined to a Webex Telepresence session? Ie. I have two callway/webex telepresence nodes (SX20 and a C40) can they have a webex meeting center participant brought in?
2) Is Jabber for Ipad supported using the Webex Telepresence service? Using the example endpoints above I have a SX20 and C40 and they want to add a Webex for Ipad endpoint in.
Thanks.

You cannot have Telepresence endpoints using Callway service(WebEx TP service) join a webex session directly. You can do this however using WebEx enabled Telepresence which is meant for on-premise users to work with WebEx
http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/config_guide/webex_enabled_telepresence/cts_webex_config.html
In the call way (aka WebEx tp service), the work around is you have to use an endpoint that has multi site capabilities to make one video call and see video from other end points and then make an audio call to the WebEx service and bridge them together. Now users can audio and video and presentation remains on WebEx but it's not like the true webex enabled telepresence which today call way doesnt support
See attached PDF last page. Also you may need a PSTN subscription to make that call happen

Google talk and jabber not showing up in account list!

hi. i am trying to set up ichat with google talk, but in the account type list, there's only AIM, mobleme, and mac.com; then there's the line and nothing else. any help on making it appear??

Hi,
The Jabber and Google options should be there but greyed out if Parental Controls is On for the Mac User account you are logged in with.
9:47 PM Saturday; March 20, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Struggling to understand Service Profiles and jabber-config.xml

Hi,
I am doing my first Jabber 9.1 deployment and am striggling to understand the use of Service Profiles.
Lots of documentation I have seen states that the jabber-config.xml file should be manually edited then uploaded to the CUCM TFTP servers.
However much of the information contained in this file seems to be the same as that specified in Service Profiles.
When should I use Service Profiles? - do they generate the default jabber-config.xml file or do they have some other purpose?
The documentation seems confused and contradictory!
Thanks

Neither wins. The client will use one or the other depending on the platform and version.
I am struggling to like Jabber - it seems there is a lack of quality documentation and lots of gotchas for the unwary.
I can sympothize with that opinion. There is documentation but it sort of assumes you already know how the puzzle should look and only need guidence on completing individual tasks. The gotchas are a byproduct of the speed they are running development at. IMO this will settle down a bit around the 10.0 release of the *clients* (which will be after the system release of the server software). Every solution has gotchas, we're just a bit battle-weary of them on this one.
For the moment, Jabber mastery is sort of a rare skillset similar to CCX: many can script, few can do it well. Few can make Jabber "sing" at the moment.
Please remember to rate helpful responses and identify helpful or correct answers.

Kopete and Jabber Accounts: GTalk and Facebook Chat

Hi all,
Recently reinstalled KDE and I'm having this annoyance which I'm sure it's easy to solve but I'm not figuring out.
To have both Gmail and Facebook accounts, one must set them up as Jabber accounts.
But then Kopete automatically 'groups' these contacts and doesn't sort them correctly.
If one contact has a gmail and a facebook account - and I have several who do, then they appear as one contact only in the Facebook group.
We must right click and choose by which protocol we wish to start a conversation with such contact: Gmail or Facebook.
Empathy correctly sorts and doesn't mix up the contacts. Contacts under the "Facebook" group are the ones active in facebook. Contacts under Gmail, are the ones active in Google Talk, etc.
How can I solve this?
Regards,
- aurocha

I'm having the same problem. Have anyone been able to find a satisfactory solution? The bug does not seem to have been fixed (https://bugs.kde.org/show_bug.cgi?id=224760) and even if I manually split each meta contact they merge again. Annoying behaviour.

Jabber and Voicemail Access

Hello,
I've configured CUCM and IM&P v9.1 and jabber client 9.2(1), the chat and the calls work fine but when I try to log in Phone Accounts -> Voicemail I get an error about the credentials, I have all integrated with Active Directory and the user and password that I'm using for voicemail is the same that I use to log in the jabber client wich worked fine.
Here I attached the error screen.
What do you think can be causing this??
Thanks in advance.

Hi every body,
I have some problems but not with all the users, is only working with 3 users and the rest of them don't work, I attached the errors that I get when I try to log in Telephony Accounts in the Jabber, I used the Jabber of one User, and from here I introduce my credentials (user and password) and I can get the voice mails (only from de 3 users that is woriking fine), but when I introduce the credentials of the other user I get the error and Can't get the voicemails.
The 127.23.0.7 is the IP address of the Cisco Unity Connection.
Please Help Me I'm stuck with this!

Cisco Jabber for Mac - Directory Lookup and Contact Fields

Hello,
After having issues myself with Cisco Jabber for Mac 9.2 specifically with Active Directory lookups not working, or contact information not populating (and therefore not being able to call users from the contact list as no telephone information exists) I am including a sample jabber-config.xml file that works for me.
Please note: there are many different ways to configure this. What I will be showing is the method that works for me and my deployment, which is pretty standard.
As always and as a disclaimer, once again, this is what has worked for my deployment scenario. Always keep backups of your configuration files, and always be mindful of anything you have configured already, especially in the jabber-config.xml file.
Background
My deployment is based on CUCM 9, with 1 publisher and 2 subscribers. I also have a CUCM IM & Presence 9.0 server. This assumes that you have already configured your deployment and Jabber is functioning already, albeit with the aforementioned issues.
As for Active Directory, my deployment will be based on Windows 2008 R2 Domain Controllers running in native 2008 mode. For this example, we will be searching directly against one of the DCs with a Global Catalogue role. Please be aware that in large deployments you will have to plan accordingly with regards to lookup traffic from Jabber clients to the DCs.
Also, as of Cisco Jabber for Mac 9, the client no longer can search via the CUCM internal directory (which may be made of local end users, Active Directory synced users, or a mix of both) and this must be done via a LDAP mechanism.
Scenario
In this deployment scenario, Cisco Jabber for Windows is working properly - you can search and add people from Active Directory, and contacts in your contact list have all the appropriate fields populated from Active Directory. However, when trying the same with Jabber for Mac, Jabber for iPhone or Jabber for iPad you notice that you cannot perform a directory lookup, and if you add people directly (for example, [email protected]) the user only has the IM field populated. No telephone, email or additional information is displayed.
Solution
Whereas Cisco Jabber for Windows uses the EDI mechanism (native Windows), whereby when running from a computer that is on the domain (or in the event that you are search for contacts in another Active Directory domain where a domain trust exists) , Jabber for Mac / iPhone / iPad uses the BDI mechanism.
In this case, you will need to provision a jabber-config.xml file that you will upload to your TFTP server (or Publisher) that will be "downloaded" by your Jabber for Mac client and also used by the iPhone and iPad client. You can configure many options in the jabber-config.xml file, but for this example we will place just the information that we need to order for these clients to request and display Active Directory information.
Please note that the configuration may vary depending on your deployment, but at the very least we will be:
- Configuring a DC where we will perform the lookup.
- Configure credentials that will be used to perform the lookup. This will be an Active Directory account that has read rights on the Active Directory domain. Please note that these credentials are saved in plain text in the file, so ensure that the account that you will be using is not privileged.
- Configure the server port that we will be using to perform the lookup.
- Configure the Search Base. This is basically where we want the directory lookup to happen. You can either choose for this lookup to start at the "base" of the domain (and therefore the search will iterate through all the user accounts and and OUs below the root base) or define a specific OU where you want to search.
Caution!
- There is a current limitation with Cisco Jabber for Mac whereby you can only have 1 search base configured. Please keep this in mind if, like me, you have multiple OUs (like an OU for each company in your organization) and under these OUs you have sub OUs as a user account container.
- If using the top level search base, unless you specify a filter, you will potentially be able to search for all user accounts in the domain. You will need to configure the <BDIBaseFilter> parameter if you want to fine tune your search ability.
Steps
These are the steps I have followed. Other steps or considerations may vary.
- Log in to your TFTP server and download the jabber-config.xml file and keep it as a backup. If you are already using the jabber-config.xml file for other purposes, do not worry - you can add your BDI information parameters inside.
- Remove the jabber-config.xml file
- Edit the jabber-config.xml file and configure thus:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>DOMAIN CONTROLLER IP ADDRESS</BDIPrimaryServerName>
        <BDIPresenceDomain>YOUR PRESENCE DOMAIN</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>YOUR SEARCH BASE</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
For example, let´s assume the following:
- Domain controller IP address is 10.1.1.2 .
- Your presence domain is test.local .
- Your search base will be test.local using the top level of the domain.
- Your username with which you will be doing your searches is called walt . Usually you can either identify walt as test.local\walt or [email protected] . It is always best, in these sort of scenarios, to use the UPN convention so we will be configuring a [email protected] .
- The password is the Active Directory password for the account walt .
- I have disabled TLS in my case. There are issues with the Jabber for Mac client when using other security methods.
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>10.1.1.2</BDIPrimaryServerName>
        <BDIPresenceDomain>test.local</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>DC=test,DC=local</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>walt01!</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
One you have configured the jabber-config.xml file, you will now need to upload it to you TFTP server. Once uploaded, you will need to restart the Cisco TFTP service. Again, my TFTP server is on my CUCM publisher, so:
- I go to Cisco Unified OS Administration on my Publisher server, TFTP File Management and I upload jabber-config.xml to / directory
- I then go to Cisco Unified Serviceability on my Publisher server, I locate the Cisco TFTP service and I restart the service
Once this is done, you can figure up your Jabber for Mac client. As a test, on your Mac (using Terminal) go to:
/Users/username/Library/Application Support/Cisco/Unified Communications/Jabber/Config
In here you will see several files, but what we want to see is jabber-config.xml . As soon as you start the Jabber for Mac client and log in, the jabber-config.xml file will download from your TFTP server and get saved here. When you see it appear, just type in your terminal window more jabber-config.xml and make sure that the output is the same as the xml file you created.
From there, try doing directory search. If you have previously added contacts and they still lack attribute information, you will need to remove them (sometimes it will not refresh properly) and add them again from the directory.
I will be updating this guide and ammending anything that is incorrect, but this is meant to be a quick checklist and steps to get this, at least in the most very basic version, up and running for Jabber for Mac.

Hello,
Thanks for this post! It works, I can do lookup and also I can add found contact to contact list and get information about contact from LDAP.
One more question: - I can't get all information about contact. I don't get e.c mobile phone number and more others attributes. I have tried to expand your file as follows:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDILDAPServerType>AD</BDILDAPServerType>
<BDIPrimaryServerName>IP of AD</BDIPrimaryServerName>
<BDIPresenceDomain>Presence Domain</BDIPresenceDomain>
<BDIServerPort1>3268</BDIServerPort1>
<BDISearchBase1> Search Base</BDISearchBase1>
<BDIConnectionUsername>User</BDIConnectionUsername>
<BDIConnectionPassword>Password</BDIConnectionPassword>
<BDIEnableTLS>0</BDIEnableTLS>
       <BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>
       <BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>
       <BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>
       <BDIMobilePhone>mobile</BDIMobilePhone>
       <BDIHomePhone>homePhone</BDIHomePhone>
       <BDIOtherPhone>otherTelephone</BDIOtherPhone>
       <BDITitle>title</BDITitle>
       <BDICompanyName>company</BDICompanyName>
<BDILocation>co</BDILocation>
<BDIPostalCode>postalCode</BDIPostalCode>
       <BDICity>l</BDICity>
       <BDIState>st</BDIState>
       <BDIStreetAddress>streetAddress</BDIStreetAddress>
</Directory>
</config>
But it didn't help.
When I capture lookup via Wireshark, I can see that Jabbers sends search request with bunch of attributes, but from LDAP answer contains only 8 attributes. (see attached screenshots)

Jabber and CUPC with SAMETIME

What does the Jabber service and client provide and what does the CUPC client provide? Do I need both? Which will provide me video conferencing? Can I interface with SAMETIME and have all of the same features for the users, between the users? Are there any limitations?
Thanks!

Thank you Leonardo. I was able to access the second link.
But I do have a few more questions...
What does "not support video calls in deskphone mode only in softphone mode mean?"
So CUPC and Jabber use independent servers, and they have their own clients. According to the document it says I need "CUP, CUCM and Unity Connection or in a Cloud-based soultion using the Cisco Webex services". Does this mean if I use the combination of products I don't require Webex? Can I build my own Cloud-based Webex solution, or is the one that I have to subscribe to?
Is there a protocol diagram showing how all talk to one another via protocol? Are all connections encrypted?
For my client message can I have it take the information from the users Exchange Calendar vice them selecting Available, Away, and Do Not disturb?
Jabbers client is collecting numbers from a directory server. Does this directory server retrieve the information from Active directory? We want to have a central source for all user information.
To perform desktop sharing I need CUCM 8.6 and associating a "device" with a BFCP-enabled SIP profile. I'm not clear on associated a device and what BFCP is. What if the user doesn't use the same workstation everyday, or their mobile. Do we just need to ensure all devices are registered with CUCM? We also use VDI. Not sure how all of this ties together.
Thanks!

Jabber and O365 integration

Hello,
Do we need any additional licenses from Cisco or Microsoft to make a full possible integration between O365 and Jabber ?
For example features like :
Single Inbox Unified Messaging with SpeechView transcriptions, Microsoft Word Click to Call, SharePoint Presence & Click to Call, Jabber video calling and desktop sharing, and WebEx on desktop and iPad,
Thank you for your help
Best Regards,
Tomasz

Tomek,
There is no direct integration between Jabber and Office 365, except for Exchange Gateway integration on IMP server side which is not supported with Office 365. All other Jabber integrations do not go to Office 365, calendar client integrations are done with Outlook, and UM integration is between Office 365 and Unity Connection, which does not affect Jabber.
HTH,
Chris (Krzysiek) :-)

Jabber and Outlook Pressence

Hello,
We are using a mix of CUPC and Jabber clients, and having trouble with some of the Outlook integration. I'm sorry if this is the wrong forum, but I couldn't find a better category.
What is happening is, if you receive an email from someone, or are typing an email to someone, if you hover over their name, a window pops up with their contact information. On that pop up, you are able to email, call, IM, etc. On many of our users, when you hover over the phone button, it will say Call: [email protected] rather than their actual extension. I've done some research on this, but can't really find anything definitive. I have a mix of the users with the problem that have the SIP: entry in their proxyAddresses, and some that don't, so I don't think this is the issue, at least directly.
Any help figuring this out would be greatly appreciated.
System Stats:
CCMBE 8.5
CUPS 8.5
Mix of Jabber 9.1 and CUPC 8.5
Windows 7 with Office 2007 and Office 2010

Hi Jonathan and Mark
In our deployment (CUP 8.6.4, Jabber for Windows 9.1.1, Office 2010, Exchange 2010), before I set up the SIP URI for our pilot users we were getting intermittent Presence status in Outlook, which would typically spring to life if you hovered you mouse over the contacts details. Also the call field as described above by Mark was correct for most users (i.e the number was populated) but some it was not.
I've now arranged for our AD team to add SIP:[email protected] (matching the IM addresses) to the proxyadresses attribute for three of the pilot users in order to improve the reliability so will report back when done
I've a couple of questions though if you or anyone wouldn't mind answering if you can?
1) Any ideas why, without the SIP URI attribute being added to proxyAdresses for any users, that Presence status sometines worked OK ?
2) Some users already have a SIP URI in the proxyAdresses attribute, but in the wrong format (SIP:[email protected]) which does not match the IM address format. We're not sure where these came from or why they are there, but is it likely to cause a problem if a user has two SIP: entries in different formats in their proxyAddresses attribute field?
Regards
Kelvin

Jabber and deskphone control with video

Hi all,
one of our clients has IM and presence 9.1 and jabber on windows 9.1.X and is integrating with Active directory for user synchronization and authentication.
Q.
why when we use deskphone control with jaber users have an audio in hardware phones but video in Jabber clients not working ?
Note that the media service interface file is installed.
Help needed.
Thanks in advance.

you might want to have a look at this post
https://supportforums.cisco.com/thread/2160363
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Jabber and Desk Phone

Hello guys,
I've configured CUCM and IM&P v9.1 and jabber client 9.2(1), the chat works fine and also the Cisco Unified Client Services Framework Device can make and receive calls but if I try to select the desk phone for calls it just keeps trying to select it but it doesn't work.
Is there and special config besides the normal CUCM and IM&P v9.x integration in order to use the desk phone????
What do you think can be causing this??
Thanks in advance for your help.

Hello Joshua,
I tried to login to the x.x.x.x/ciscopca (with the Unity's IP) and it didn't work, I have my cucm integrated with ldap and in my cuc I imported the users from the cucm. It seems that the authentication using the ldap users is broken in the cuc.
What do you think can be causing this??
Thanks in advance.

CUCM9.1, IM&P 9.1 and Jabber 9.2.3

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