CUE 8.6.1 Install

Question

Hi All,
I've been tasked with installing and configuring CUE 8.6.1 on two routers.  I was able to install the software on both routers and install my licenses and get everything set up (integrated with CUCM).  One router works perfectly.  On the other, we can't dial voicemail from any phone, it goes straight to a busy signal.
We've compared configs on both and nothing stands out.  The only difference I notice is that when I login to the Web Interfaces for both devices and click About, the one that's working says:
Cisco Unity Express - Administration
Version 8.6.1
The one not working says:
Cisco Unity Express - Administration
Cisco Unified IVR Express
Version 8.6.1
I installed CUE on both ISM modules the EXACT same way and no matter how many times I uninstall and re-install, I still see Cisco Unified IVR Express and am unable to dial voicemail from the phones.
Here's the kicker, we had another ISM module from a previous install that was running CUE 8.0.5, so I put replaced the module,upgraded to 8.6.1.  I click About and see:
Cisco Unity Express - Administration
Version 8.6.1
And the phones are dialing voicemail now.  We're being told that the other module (with Cisco Unified IVR Express) is defective, but I'm having a hard time believing that.  It seems like it has something to do with the software install, and for some reason I can't install CUE 8.6.1 without Cisco Unified IVR Express and I feel like that's causing the issue
Anyone have any ideas?  Please let me know if you need anything from me.  Thanks.

Answer 1

Hi Dustin,
You and Paolo are certainly on the right track here +5 "P"
Here's a clip from the licensing guide;
Note Each IVR session consumes one port and thus reduces the number of  ports available for use by voicemail or auto-attendant applications.  Please carefully consider how many IVR session licenses you need and  only install or activate licenses for that number of IVR sessions.
If the number of IVR session licenses is greater  than or equal to the number of ports, then voicemail and auto-attendant  applications will be disabled due to the lack of available ports. The
show license status application
command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)"  where X is the number of IVR sessions and Y is the number of ports. To  change this condition, either reduce the number of IVR sessions via the  command
license activate ivr sessions N
(where N is less than the number of ports and may be zero to deactivate  all IVR sessions), or remove the IVR session licenses, or add more port  licenses, and then issue the
reload command.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
You will need to deactivate the IVR sessions and you should be good to go.
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen