CUE 8.6.3 ringing busy

Question

Hi,
We are having an issue where CUE has stopped working.  It had been working just fine but now when we call it we get a busy signal.  I tried to reset the module but still have the same issue.  When I do a service-module integrated-service-engine 0/0 status it shows it is running fine however when I try to do a session I get the error "Connection refused by remote host".
Here is some of the config
voice service voip
 sip
  bind control source-interface Vlan90
  bind media source-interface Vlan90
interface Integrated-Service-Engine0/0
 ip unnumbered Vlan90
 ip nat inside
 ip virtual-reasembly in
 service-module ip address 10.1.10.1 255.255.255.252
 service-module ip default-gateway 10.1.10.2
interface GigabitEthernet0/1/3
 switchport access vlan 90
 service-module ip address 10.1.10.1 255.255.255.252
 service-module ip default-gateway 10.1.10.2
interface Vlan90
 ipaddress 10.1.10.2 255.255.255.252
 ip access-group 103 in
 ip nat inside
 ip vertual-reassembly in
ip route 10.1.10.1 255.255.255.255 Vlan90

Answer 1

Hi Dustin,
You and Paolo are certainly on the right track here +5 "P"
Here's a clip from the licensing guide;
Note Each IVR session consumes one port and thus reduces the number of  ports available for use by voicemail or auto-attendant applications.  Please carefully consider how many IVR session licenses you need and  only install or activate licenses for that number of IVR sessions.
If the number of IVR session licenses is greater  than or equal to the number of ports, then voicemail and auto-attendant  applications will be disabled due to the lack of available ports. The
show license status application
command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)"  where X is the number of IVR sessions and Y is the number of ports. To  change this condition, either reduce the number of IVR sessions via the  command
license activate ivr sessions N
(where N is less than the number of ports and may be zero to deactivate  all IVR sessions), or remove the IVR session licenses, or add more port  licenses, and then issue the
reload command.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
You will need to deactivate the IVR sessions and you should be good to go.
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen