CUE Upgrade from 8.6.1 to 8.6.7 version

Hi,
I am currenty running CUE (NME-CUE) version 8.6.1 on router 2851, I want to upgrade to version 8.6.7 (provide support CUCM 9.1).
can somebody tell me In what case is used command "software install clean" and in what case is used command "software install upgrade"?
Apprecaite your help.
Best regards,
Tan

Hi Tan,
can somebody tell me In what case is used command "software install clean" and in what case is used command "software install upgrade"?
A "software install clean" is used when you would need to do a fresh install, while the
"software install upgrade" would be used for upgrading from 8.6.1 to 8.6.7
As per document and command reference:
Several processes are available for upgrading Cisco Unity Express software. Choosing a process depends on the type of upgrade required.
•Upgrade installation—Upgrade using the online installer with the software install upgrade command. This process is available for upgrading from the previous software release to the current one, such as upgrading from 2.1.3 to 2.2.
Using this process, the system remains operational while the new software files are downloaded in the background. Only an FTP server is required. See "Upgrading the Previous Software Image" for more details.
•Clean installation—Upgrade using the online installer with the software install clean command. This installation process is available for upgrading licenses and for upgrading software releases later than 2.0 to the current one.
Using this process, the system remains operational while the new software files are downloaded in the background. For a new license, you must back up and restore configuration files; for a new software image, you must back up and restore both configuration and data files. Only an FTP server is required. See "Upgrading to a New License" or "Installing a New Software Image" for more details.
•Clean installation with the boot helper—Upgrade using the boot helper with the software install clean command. This clean installation process is available for upgrading licenses, upgrading software releases prior to 2.0.1 to the current release, and when the other upgrade processes are unsuccessful.
Using this process, the system must be offline while the new software files are downloaded. This installation erases and repartitions the disk before loading the new files on the disk. You must back up and restore your configuration and data files. Both an FTP and a TFTP server are required. See "Installing a Software Image Using Boot Helper".
Kindly rate the post accordingly.
Regards,
Kevin

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