CUEAC unable to transfer call.

CUEAC unable to transfer call. The following error was returned: no more Service queue devices available

Thanks for the reply tonyperla
I have 10 Service Devices lines configured. I synced with call manager several times and all the service lines are registered.

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The Response Group application was unable to transfer the call to the configured destination and no fallback exists

Hey,
I get this error message when calling into an unassigned number which redirects to a response group:
From user URI:
sip:[email protected];gruu;opaque=srvr:Microsoft.Rtc.Applications.Acd:RS6nRGV9DlmpNsLtmz5qeQAA
To user URI:
0220198611;phone-context=DefaultProfile
From user agent:
RTCC/4.0.0.0 Response_Group_Service Announcement_Service
Diagnostic header:
26005; reason="The Response Group application was unable to transfer the call to the configured destination and no fallback exists."
Interestingly "To user URI: 0220198611;phone-context=DefaultProfile" is the number off the caller not the destination. I wonder is this a bug? So is the response group trying to transfer to this number and failing because of course it doesnt exist?
As you can see the below the number I am calling is not 0220198611:
From phone number: 0220198611;phone-context=DefaultProfile
To phone number: +6493760053 From mediation server: onzlyncfe1.domain.co.nz To mediation server: From gateway: 192.168.100.70
To gateway:
Disconnected by: +6493760053
Does the calling party's number have to be normalised? If so how can I do this because the global normailisation rules dont seem to apply
in this situation. These rules do work when when calling into a users DDI.
Also to be clear....
+6493760053 is an unassigned number which is setup to redirect to a response group.
If I assign +6493760053 to a user then it works.
Additionally this works perfectly when the gateway sends the call to our legacy 2007r2 mediation server then on to Lync. If the gateway sends the call directly to the co-located Lync mediation server I get the error described.
I hope I make sense. If you are confused let me know :)
Help is appreciated.
Thanks,
Andrew

Hi ANdrew
Kindly advise how you transfered the unassigned numbers to a specific user, i used the below command but it failled, the message displayed but the call never routed:
New-CsAnnouncement -Parent service:ApplicationServer:LyncFE.squareone.local -Name "SQ unassigned number announcement" -TextToSpeechPrompt "You entered an invalid extinsion you will be forwarded to the operator" -Language "en-US" -TargetUri "sip:[email protected];user=phone"
While [email protected] is the sip uri in my lync for the operator
could you advise what is my issue?

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Hello,
I have a 3825 with a CCME 4.0 and one E1. There is an IVR (from stonevoice) implemented.
When the operator receives the call, she is able to transfer the call to a internal extension (for example 230), but when the user (ext. 230) tries to transfer the call again to another internal extension (ext. 255), the outside caller is still listening the moh and the second destination extension (ext. 255) don't receives the call.
On the phone screen of the ext.230, remains the 2 calls on hold with a message like "transfer not valid or unable to transfer".
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allow-connections h323 to h323
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service script1 http://192.168.10.114/fw/Apps/IOSIVR/Server/TargetScript/script1.tcl
paramspace english index 1
param operator 99910
param msg_attesa_selection NONE
param alert_time 15
paramspace english language en
param msg_attesa_operator NONE
paramspace english location http://192.168.10.114/fw/Apps/IOSIVR/Server/AudioFiles/
param num_selection1 99906
param num_selection2 99907
param num_selection3 99908
param num_selection4 99909
param welcome_msg _menu_GC.au
param num_selection5 99910
paramspace english prefix en
service cua flash:app-b-acd-2.1.0.0.tcl
param queue-len 20
param aa-hunt1 99900
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 99901
service grupocastilla flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 0
param drop-through-option 1
param second-greeting-time 30
param drop-through-prompt _dt_prompt.au
paramspace english language en
param max-time-vm-retry 2
param voice-mail 1991
param max-time-call-retry 700
param aa-pilot 99910
param number-of-hunt-grps 1
paramspace english location flash:
param handoff-string grupocastilla
param call-retry-timer 15
param service-name cua
dial-peer voice 104 voip
service grupocastilla
destination-pattern 99910
description queue loopback
session target ipv4:192.168.10.50
incoming called-number 99910
codec g711ulaw
telephony-service
load 7960-7940 P0030702T023
load 7914 S00104000100
load 7905 CP7905080001SCCP051117A
load 7920 cmterm_7920.4.0-02-00
load 7912 CP7912080001SCCP051117A
max-ephones 168
max-dn 500
ip source-address 192.168.100.1 port 2000
timeouts interdigit 5
system message CCME
cnf-file perphone
user-locale ES
network-locale ES
time-zone 26
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 24 gain -6
call-forward pattern .T
moh music-on-hold.au
web admin system name ird secret 5 $1$9raP$zImXvNHnQIUFoM.EfkeP31
time-webedit
transfer-system full-consult
transfer-pattern ...
transfer-pattern ....
transfer-pattern 1...
transfer-pattern 9...
transfer-pattern .T
after-hours block pattern 1 0906 7-24
after-hours block pattern 2 0905 7-24
after-hours block pattern 3 080 7-24
after-hours block pattern 4 000 7-24
create cnf-files version-stamp 7960 Sep 21 2006 18:07:37
ephone-hunt 1 longest-idle
pilot 99900
list 99980, 99981
timeout 14, 14
statistics collect
description Operator

Can you test the following and tell us what happens ?
a. Call 230 from an internal extension, transfer to internal extension B, and then do a second transfer from B to C.
b. Call 230 from outside, transfer to internal extension B , and then do a second transfer from B to C.
c. Call the operator from inside, transfer to 230, and then do a second transfer from 230 to 255.
d. Call the operator from outside, transfer to 230, then transfer to 255. (We know this fails, so this is just FYI, no need to test this).
HTH
Sankar.

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1) A call comes into reception (call A).
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kcrail wrote:
If you could call and walk me through how to do this, I sure would be grateful. xxx-xxx-xxxx. I am getting on an airplane at 12 noon EST on 4/1/09 and would really like to have some music with me.
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CUEAC unable to transfer call.

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