CUIC 9.1(1) Custom Report

Good afternoon. I am checking to see if what I am trying to do is possible before attempting to do it. I am new to custom reports and learning as I go. We recently switched from an Avaya System to a Cisco System and lost some of our previous reporting capabilities.
Background: We are a call center that has approximately 90 different attributes, and agents that are staffed on multiple attributes (up to 10 at times).
We previously had a custom report that listed live call stats (Name of skill, agents staffed, calls taken, service level, average speed of answer). The unique part of the report was that clicking on a skill listed details of who was on that skill and their current state (Talking, Aux, Ringing etc.)
I have tried a few different things so far including a drilldown report off the main call center real time data, but can't seem to get it right.
Is it possible, and any suggestions?
Feedback and help is appreciated. Thank you.

Hi
I've done a lot of custom reports, but not actually used the Drilldown feature, but it looks like it's possible.
You'll want a report that shows your overview, and then you link into a subreport for the drilldown section according to the docs here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_911/user/guide/CUIC_BK_U5AB2F2B_00_user-guide-for-cuic-reporting/CUIC_BK_U5AB2F2B_00_user-guide-for-cuic-reporting_chapter_0110.html#CUIC_RF_D72689DA_00
Are you on CCX or CCE?
Regards
Aaron

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dicharville,
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I was wondering if anyone could help me with the following issue.
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[email protected]

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Hello.
I installed in our lab UCCX 9.0(2) and CUIC 9.0(1) with premium licenses. It's necessary for making custom reports used in CUIC.
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http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html and tryed make recomendations from it.
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Here's a summary so far:
Problem Description:
Unable to edit Data Source "UCCX" in co-resident CUIC.
Also, documentation required on CUIC Custom Reports.
Topology:
UCCX 9.0(2)
Resolution Summary:
Switched back to HRC, and then back to CUIC again. Datasource could be edited.
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Hello, Steven.
I'm sorry to see you were not able to find the information or assistance you were looking for here in the Contact Center community forum.
You may be able to find more help through the Cisco Developer Network.
Also, you might want to consider engaging Cisco Advanced Services via your account team to assist with UCCE/CUIC custom reporting.
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dicharville,
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http://docs.oracle.com/cd/E10391_01/doc.910/e10365/reporting.htm
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CUIC 9.1(1) Custom Report

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