CUIC, Handled Calls and Handled Time problem

Hello,
Our costumer uses Outboud Predictive Dialer, UCCE. Everthing works fine but in CUIC reports we do not have almost any information about Handled calls and Handled Time (example in attach).
Any hints are much appreciated!
Dusan

Hi,
alright.
One day you will outgrow CUIC anyway, so if I were you I would start thinking about creating a custom reporting solution (if you are a Microsoft shop, it's SRSS, if Java, then perhaps BIRT).
G.

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To clarify for anyone who is still having any problems doing this.
1. Unlock your phone with the carrier ( I know the process will work if it is jail broken but I am assuming you dont want to void the warranty on your phone) NOTE: even if you purchased the phone outright at Wal-Mart it is still locked to ATT so you will have to unlock the phone. If it's already unlocked skip to step 2. This works and will work even if you update the phone.
1a Here is the link to unlock a ATT iphone. Simply follow the instructions https://www.att.com/deviceunlock/client/en_US/
2. Get a T- mobile SIM. Even if you don't want the service, if you feign interest, they will send you one for free or 99cents. If you need it now you can get one at a T-mobile store too.
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HT204380 I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

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ISE 1.2p6
IOS 12.2(55)SE6
From Trustsec 1.99 Wired 802.1X Deployment Guide:
Tip Enable IP Device Tracking with inactivity timers to keep quiet endpoints connected. When IP Device Tracking is enabled, the switch periodically sends ARP probes to endpoints in the IP Device Tracking table (which is initially populated by DHCP requests or ARP from the end point). As long as the endpoint is connected and responds to these probes, the inactivity timer is not triggered and the endpoint is not inadvertently removed from the network.
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SW03#sh auth sessions int fa0/4
            Interface: FastEthernet0/4
          MAC Address: xxxx.xxxx.5289
           IP Address: 10.10.10.64
            User-Name: XX-XX-XX-XX-52-89
               Status: Authz Success
               Domain: DATA
       Oper host mode: multi-auth
     Oper control dir: both
        Authorized By: Authentication Server
           Vlan Group: N/A
      Session timeout: N/A
         Idle timeout: 300s (server), Remaining: 2s
    Common Session ID: 0A17BD07000000A925152A7B
      Acct Session ID: 0x00000458
               Handle: 0x090000A9
Runnable methods list:
       Method   State
       dot1x    Failed over
       mab      Authc Success
SW03#
SW03#
SW03#
SW03#sh auth sessions int fa0/4
            Interface: FastEthernet0/4
          MAC Address: Unknown
           IP Address: Unknown
               Status: Running
               Domain: UNKNOWN
       Oper host mode: multi-auth
     Oper control dir: both
      Session timeout: N/A
         Idle timeout: N/A
    Common Session ID: 0A17BD07000000AA251A0019
      Acct Session ID: 0x00000462
               Handle: 0x800000AA
Runnable methods list:
       Method   State
       dot1x    Running
       mab      Not run

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Just to clarify, everything is working except that the terminal is losing the authentication. The terminal works again if traffic is initiated from the terminals menu, like with ping.
interface FastEthernet0/4
description Standard
switchport access vlan xxx
switchport mode access
switchport block unicast
switchport voice vlan xxx
switchport port-security maximum 2
switchport port-security
switchport port-security aging time 5
switchport port-security violation restrict
priority-queue out
authentication control-direction in
authentication event fail action next-method
authentication event server dead action reinitialize vlan xxx
authentication event server dead action authorize voice
authentication event server alive action reinitialize
authentication host-mode multi-auth
authentication order dot1x mab
authentication priority dot1x mab
authentication port-control auto
authentication periodic
authentication timer reauthenticate server
authentication timer inactivity server
authentication violation restrict
mab
no snmp trap link-status
dot1x pae authenticator
dot1x timeout tx-period 5
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storm-control multicast level pps 100
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im sending the sample procedure.
check that one.
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ocursor_Component1 OUT SYS_REFCURSOR,
---ocursor_Component2 OUT SYS_REFCURSOR,
ocursor_Component3 OUT SYS_REFCURSOR,
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ln_rhfactorLovID NUMBER(10);
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>
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"Ramkumar" <[email protected]> wrote:
Hi,
We are having our development WebLogic server on a Solaris 2.8 machine.
The time
zone of that machine is GMT+5
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while starting weblogic. And the dates are updated properly.
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Is there any workaround for this?
Thanks in Advance,
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katjas wrote:
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CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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CUIC reporting: handled calls greater than answered calls

Hello,
We met the following problem in Cisco Cuic reporting 8.5.4 for cisco UCCE 8.5.3.
We use only the stock reports. In call type historical all fields we met a strange situation for a simple inbound script:
- the numbers of handled calls is greater than the number of answered calls. This is vey unusual because any call
is first answered and only after that is handled or not by the agent. So the handled condition supose to be first answered.
Any ideas? What could be the cause for additional handled calls?
Also we have problems between the number of handled calls in Agent Team historical all fields and the number of handled calls
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The definitions for answered, handled, offered are very simple and they lack essential info in describing the situations
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Any help is wellcome.
Best regards,
Marius

Answered is incremented when the Agent picks up the call (or received the activity, in the case of EIM).
Handled is incremented when the call (or EIM activity) completes.
Handled will be incremented regardless of whether the call is transferred/conferenced/consulted or not.
As others have mentioned, Answered and Handled counts can be incremented during different intervals depending on the length of the call. The only way I can think of where that would be the case here would be if your agents are handling EIM activities... They could have 5 open emails in their inbox at the end of the day - these 5 open emails would be considered Answered, but not Handled.
If this isn't from non-voice activities, then perhaps you have some system issue causing the problem.
-Jameson

CUIC, Handled Calls and Handled Time problem

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