CUIC - Meaning of "Offered" in Call Type Historical All Fields?

I am using the report template "Call Type Historical All Field Daily". And i feel very confusing on the field "Offered".
From Cisco document, offered tasks is the field CallsOffered from table Call_Type_Interval when means "The "The total number of calls of this call type offered during the reportinginterval.".
From "Call Type Historical All Field Daily" report, Can i make an assumption that
"Offered = Handled + Aban + Return + Default Treatment + Network Routed + Flow Out + Call Error + Other" ?
But i found that the number of offered task always is greater than the sum of right hand side. So where is the missed offered call/ task? (my system only has call task)
Thank you for any suggestion.

Hi,
I do understand your struggle but you cannot simply compare data which is not supposed to be compared. If you want to see the calls, you need to break away from CUIC/WebView and take a look at the database tables (or, more specifically: database views), especially the ones named Route_Call_Detail and Termination_Call_Detail. The combination of these two will give you the list of all calls - in theory.
If your call center does not run 24 hours a day, there's a slight chance that you can compare information, but using strict daily aggregation. Let me just check, what other columns we can use for comparison. What is the ICM version you are using?
G.

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attached are clear scripts
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Attached the full length TCD record.
Also found a pdf document id 67988 External Calls Appear as Internal in IPCC Statistics which says:
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Hi, it is automatic.
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Sent from Cisco Technical Support Android App

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method SEARCH_MATERIAL .
data:
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Hi Amit,
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METHOD execute_bapi_material_get_deta .
declarations for context navigation
DATA:
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Gopi.
Edited by: Yegalaivan on Nov 18, 2009 8:30 AM

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jatinghelani88 wrote:
Can I have Unlimited offers for call India.....?
Sorry, Skype discontinued its Unlimited India subscription for calling telephones in that country. Skype now offers 4 subscriptions (60, 120, 800, and 2500 minutes per month). Pricing and other details are available by clicking on the "Subscriptions" link near the bottom of this web page, then entering India on the page that follows.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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CUIC - Meaning of "Offered" in Call Type Historical All Fields?

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