CUIC Report inporting

Hello all,
Somewhere along the line I heard that you can create new reports / report definitions in CUIC premium and export them for use in CUIC standard that comes with UCCX. I am trying to do this now and getting an error on import. Has anyone been able to do this and if so what are the steps you are using?
Thank you for any help.

it looks like there is a bug or something. I found this post and I am seeing the same thing.
When importing reports created in CUIC 9.1.1 to UCCX 9.0.2 you do get an error and the report will not be imported. Report Definition is however imported so you can manually create the report in UCCX using this definition as a workaround
https://developer.cisco.com/web/ccr/forums/-/message_boards/message/20017008

Similar Messages

CUIC reporting in UCCX 9

Dear Experts,
I have 2 issues with CUIC reporting.
the first issue is related to filter in the report. for example, for agent detail summary, I want to apply 2 filter, the first one is the agent name, the 2nd one is the call type (incoming, outgoing, ..etc ). it only apply the agent name and forget the call type. it apply only one filter.
how we can apply 2 filters or more ?
the 2nd issue is related to the custom report, I want to create a custom. the documentation said, you need to right click on the category or sub category and create a new one. unfortunately, I use the right click and nothing happened.
waiting your feedback.
Thanks in advance
Anas

Amer is referring to CUIC Premium, not CCX Premium. CUIC is a separate product also used with UCCE and comes in two editions. Cisco has packaged the CUIC Standard edition with CCX as it is primarly attempting to be an HRC replacement first. HRC only allowed one filter criteria as well.
CUIC Premium is not cheap for production use (just wait until you ask for a quote)! In the second situation the suggested workaround is to buy the non-production lab license of CUIC Premium, design the report definition there, then export and import it into the embedded CUIC instance. Don't forget you would also need to build a new stored procedure in Informix to go with the report. Alternatively, you could subcontract the report development to a partner who already has this in place.
Please remember to rate helpful responses and identify helpful or correct answers.

CUIC report for the Call transferred.

Hello,
I am looking for CUIC report for the number of calls transfered by an agent. Below is the query that works fine in SQL, but i am unable to generate a CUIC report on this.
select AgentPeripheralNumber,count(*) from t_Termination_Call_Detail where
where DateTime between '02 Aug 2013 00:00' and '18 Sep 2013 23:59'
and
ICRCallKey in (select ICRCallKeyParent from t_Termination_Call_Detail
where DateTime between '02 Aug 2013 00:00' and '18 Sep 2013 23:59'
and CED='2345')
group by AgentPeripheralNumber
Regards,
Sandeep

Try querying "Termination_Call_Detail" instead of "t_Termination_Call_Detail".
Check out the CallDetailReport.xml report available here:
http://developer.cisco.com/web/ccr/documentation
That should be a good starting point for you.
-Jameson

CUIC Report - Queue Status

Dear Group
I am recently been started working with UCCE platform, for one of our client who is using CTI Desktop Client (V8.5) required to have
A field in the CTI screen about the number of calls currently queued or waiting in the queue
A CUIC report for the manager to show the status of the queue or no of calls waiting in the queue waiting to allocated to an agent
Please let me know the best way to achieve this
thanks in advance
Rajesh

The agents can click on the stats button of their CTIOS desktop and will see how many calls are in queue for the skill groups they are in. For CUIC, run a call type report and report on the call type right before the call enters the queue. This will give you the best and most accurate information about the queue.
david

Failure Updating CUIC Reports to 9.1.2

UCCE
CUIC v 9.1.1
When updating the CUIC report files to 9.1.2, we are getting an error during the import.
[product_name=CUIC][subsystem_exception_info=][tid=http-8444-35][version_number=CUIC_9_0_1_0_0_0_23]: Information associated with the following logged exception
0000024138: 10.116.254.123: Apr 23 2014 10:40:55.624 -0400: %CCBU___________CUIC-3-ERROR: Failed to import report '[CUIC.Template.Agent_Skill_Group_Historical_All_Fields]' : com.cisco.ccbu.cuic.CuicException: A ValueList with this name already exists. Cannot rename new STOCK Valuelist: Skill Groups <- ImportManagerImpl.java:377 [com.cisco.ccbu.cuic.businesslogic.exportimport.ImportManagerImpl.importReportsFromXML]
0000003618: 10.116.254.123: Apr 23 2014 10:40:57.349 -0400: %CCBU_CUIC_MODEL_OBJECTS-3-EXCEPTION: %[EXCEPTION=com.cisco.ccbu.cuic.CuicException: Following 3 reports/categories failed to import.
Failed Reports : [CUIC.Template.Peripheral_Skill_Group_Historical_All_Fields], [Skill_Group_Abandon_Answer_DistH], [CUIC.Template.Agent_Skill_Group_Historical_All_Fields]
]: There was an exception that occurred.
0000003619: 10.116.254.123: Apr 23 2014 10:40:57.350 -0400: %CCBU_CUIC_MODEL_OBJECTS-3-EXCEPTION_INFO: %[build_date=Apr 25, 2012 6:08 AM][build_type=rel][exception=com.cisco.ccbu.cuic.CuicException: Following 3 reports/categories failed to import.
Failed Reports : [CUIC.Template.Peripheral_Skill_Group_Historical_All_Fields], [Skill_Group_Abandon_Answer_DistH], [CUIC.Template.Agent_Skill_Group_Historical_All_Fields]
I have checked the Administrators Group permissions and both "Execute" and "Write" are enabled. This error has occurred on both the Historical and Real Time report files.
Any assistance would be appreciated!

Rossporubski,
Sorry if I wasn't clear in my original post. This is on UCCE CUIC not CCX Historical Reporting. When updating the report template files to 9.1.2 from 9.1, the posted error occurs while trying to rename the Valuelist. However other report templates installed properly.

CUIC report for agent detail

Hi All,
I would like to have the cuic report / sql query for the agent detail. template i have attached here, if anyone has kindly share, or just help me achieve this.
with Regards,
Manivannan

What is the exact name of the report you're looking for?
david

CUIC report user issue

CUIC report showing no Agents with the user logged in ...
CUIC report showing No Agents, i have given all the rights to the user which is generating the reports but No success, only one user can view all the agents available....
Any Help would be appreciated.
Thanks,
HR

Thats where the confusion is if i put this user in the administrator group then he can view the agents but other than that he cannot, can you please update me where and how can i assign this particular right to this user, i am new to it so please let me know from scratch..

CUIC reporting: handled calls greater than answered calls

Hello,
We met the following problem in Cisco Cuic reporting 8.5.4 for cisco UCCE 8.5.3.
We use only the stock reports. In call type historical all fields we met a strange situation for a simple inbound script:
- the numbers of handled calls is greater than the number of answered calls. This is vey unusual because any call
is first answered and only after that is handled or not by the agent. So the handled condition supose to be first answered.
Any ideas? What could be the cause for additional handled calls?
Also we have problems between the number of handled calls in Agent Team historical all fields and the number of handled calls
in Call type historical all fields. Should not be the same number in both reports ?
The definitions for answered, handled, offered are very simple and they lack essential info in describing the situations
they treat. The whole documentation for enterprise misses many times essential info and the only source of real
info is others knowledge and experience.
Any help is wellcome.
Best regards,
Marius

Answered is incremented when the Agent picks up the call (or received the activity, in the case of EIM).
Handled is incremented when the call (or EIM activity) completes.
Handled will be incremented regardless of whether the call is transferred/conferenced/consulted or not.
As others have mentioned, Answered and Handled counts can be incremented during different intervals depending on the length of the call. The only way I can think of where that would be the case here would be if your agents are handling EIM activities... They could have 5 open emails in their inbox at the end of the day - these 5 open emails would be considered Answered, but not Handled.
If this isn't from non-voice activities, then perhaps you have some system issue causing the problem.
-Jameson

[UCCX] Create/Edit CUIC Report Definitions

Is the ability to create/edit cuic report definitions available with Enhanced or is that Premium only?

I found this - https://supportforums.cisco.com/thread/2222847
If I'm reading this correctly (which I very well might not be), it requires premium licensing. Maybe it'd be better for me to explain what I'm after since I might not even be on the right track.
I've created copies of a couple of stock inbound reports and am trying to add grouping by state (via calling party number npa/nxx). 99% of the inbound calls are apparently from 3 or 4 states, so I figured it'd be pretty easy to implement but I haven't come up with anything yet. Any ideas would be much appreciated.
thanks,
will

Dynamic Filter Selection in CUIC Reports

Hi,
I have come up with a new requirement in CUIC where i need to provide dynamic selection on the filter criteria.
Ex: Assuming in a report i need a filter criteria as agent name, call type and skill group which can be availble in drop down control. Based on the selection in drop down, the list box control will be filled. Say if i select agent from drop down cotrol...all agent names will be listed in list box control and similarly for calltype and skill group selection.
Is the above requirement is feasible?
Thanks,
Swami

Hi Vamsi
I Thing it's not possible in Crystal Report It is possible In Xcelsius reporting and SQL Analysis Services Report . You can build your Report In Xcelsius . It is best reporting Tool for Dynamic Parameter Report.
Thanks & Regard
Khan Imran

Scheduling CUIC reports on CCX 9

I have been exploring the embedded CUIC that comes with UCCX 9.0.   I am able to run basic reports just fine, but am not able to determine how to schedule reports using relative time periods.
What I am trying to do is schedule a daily report, that emails me summary info for CSQ activity.
When I try to schedule the report, it makes me specify an absolute date and time range. For example Jan 1 2013 00:00:00 through Jan 1 2013 23:59:59.   I can run this report through the scheduler, and each time I receive the report, it shows data from Jan 1.
I can't seem to figure out how to specify relative times.   The help documentation makes mention of using the 'relative time' option, but I don't see it and can not figure out how to configure this.
Does anyone know what I am doing wrong ?

As soon as I upgraded to 9.0.2 I saw the relative options. They were right next to the absolute time option.   I'm not sure why you wouldn't see it. Are you looking at existing scheduled reports? maybe you have to delete them and recreate or something.   Can you pull up a report that you never use and see if you see the relative options there ?

CUIC Reports Show Incorrect Time

We have a single node UCCX 9.0.2 environment that we recently switched over from HRC to CUIC (co-resident) for reporting.
While running some test reports I noticed that the times listed in the reports are off by several hours (see screenshots). I have checked the time zone setting everywhere I can think of, and it's also happening to anyone that runs the report rather than just one person. I have the time zone set to America/Chicago for each user (although I've also tried CST and US/Central). The UCCX server is set to Central Standard Time and it gets it's time from an NTP server. Checking NTP status on the server shows that the server's time is dead on.
I feel like this is the type of thing that an incorrect setting would cause, but I can't think of any other way that this could be set wrong.
I did find a bug (https://tools.cisco.com/bugsearch/bug/CSCur41928) relating to time zone issues that is known to affect our version, but from what I can tell it doesn't apply to us. We're already set to the time zone that the workaround would have us set. I was going to apply the workaround anyway just to see if it made a difference, but I'll have to re-host our license if I do that.

Hi,
The user should not have any timezone set. It should be set as blank. Also under the Datasources, check the UCCX Datasource and Edit. Ensure that the timezone is GMT.
Basically CUIC should not have any timezone set. It will pull the information from the CCX timezone which is CST in your case. In the event of any timezone settings on CUIC, you will have issues.
The options are for standalone CUIC so leave it at default.
Regards,
Arundeep

Packaged CCE 9.03 - Display Reason Code Text in CUIC report

The (Stock) Agent Team Real Time report includes a Reason Code field, but not the descriptive Reason Code Text (or Name). Is there any way to present the descriptive text or name in the report?
Please note that we have CUIC standard.
Thanks!
Jackie

Comparing Handled on an Agent report to Answered on a Call Type report is tricky, since depending on your call flows the two values can be vastly different. If you're looking at Answered and Handled on the same report (Call Type Historical All Fields should have both), there are opportunities for either value to be higher than the other within any given interval or across multiple intervals.
Generally, if Answered is higher than Handled in one interval, then Handled is going to be higher than Answered in one of the intervals after that (though not necessarily the one right after - depends on call length). In the database, Answered is incremented in the interval when the call is answered, Handled is incremented in the interval when the wrap-up completes. So a very basic example would be with a single call - Say the Agent picks up an inbound call at 8:56am, and hangs up and completes wrap-up at 9:07am... The 8:30am interval would show 1 call Answered and 0 Handled, while the 9:00am interval would show 0 calls Answered and 1 Handled.
-Jameson

CUIC Reporting - Calls Transferred

Hey Guys,
I need to create a report to show how many calls were transferred from an agent, and to what destinations.
I've read the CUIC doesnt tap into the right database to collect this type of information, is this correct?
If anyone could shed some light on how to configure another database source or where to go to configure such a report..
Thanks
Ben

Bump?
I know it's an old thread, but I've got the same issue.
UCCX 9
CUCM 9
CSQ calls get transferred by an agent to a non-agent destination and I'm being asked to provide reports on how many calls were transferred to which extension, and preferably including which agent transferred the call.
-Mike

CUIC REPORT for 8.5

Dear Team
Is there any way to get the SQL Queries for UCCE 8.5 and run it from Sql Server ,
also how we can get a report to calculate abandoned calls with percentage. Please advise
we are face data calculation issue with exiting CUIC ?!!

Hi,
you can find the report templates for CUIC here:
http://www.cisco.com/en/US/partner/products/ps9755/products_user_guide_list.html
The referenced database schemas are here:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html
First, find your report template, then look up the referenced tables and columns in the schema guide.
G.

CUIC Report inporting

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