Cumulative quantity reset by customer, but not recognized by SAP

All,
I just encountered an issue with the cumulative quantitied. They were reset by our customer on 25.12.2011, but SAP didn't recognize it, even if I would have expected it.
Can anybody give me a hint, why?
Cheers,
B.

Hi Boban,
can you tell us which solution you are referring to exactly.
Where (which transaction) has your customer reset the cumulative quantities?
Best regards
Robert

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