CUOM and UCCX 7.x

Hi,
I have CUOM 2.2 and I am not able to see the specific SNMP MIB of the UCCX, I can only see the generic OIDs (MIB2). I have enabled the SNMP windows service and configured the communities. Is there anything else I have to do? In Unity for example it is necessary to install the RSK to view the full CISCO MIB, is there anything similar for the UCCX?
Thanks in advance,
Ruben

I've found the workaround myself, maybe it can help someone upgrading UCCX 5 to 7.0(2) :
If ODBC connection is successfull but DbRead & DbGet step doesn't work anymore, you have to delete the ODBC connector and the database source in Subsystem > Database. Then, re-create them with another name ! and of course update the DbRead step in the scripts.
If you don't change the name in Subsystem > Database, it does not work.
I guess that it's a bug.
Regards
Matthieu

Similar Messages

Is there any difference in the prompts of UCCX 7 (Windows based) and UCCX 9 (Linux based) ?

Are the prompts for UCCX 7 (windows based) and UCCX 9 (Linux Based) are different ?
There are no default prompts available in the script editor folder of UCCX 9.
I have downloaded some prompts from the internet with .wav format, but those prompts are not working.
Can someone tell me if the prompts are different and if they are really different, where to get those prompts then ?
I have also attached the prompts i have downloaded from the internet.

Nope, there's no difference. UCCX uses either G711 or G729 encoded files. You have to encode them first before you upload them. UCCX will not encode them like CUCM does for MOH files. In fact, you can use CUCM's MOH file encoding to encode your files for use within UCCX.
Also, you will not see the system prompts on your workstation where you installed the script editor.
What is it that you are trying to do?
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

Impact of Domain Controllers changes on Cisco Unity Ver 7.0(2.0) and UCCX ver ver 7.0(2) and CUCM ver 7.1.5.34900-7

Hi
Can someone please advise me about the following question
We are using CUCM ver 7.1.5 , Cisco Unity ver 7.0(2.0) and UCCX ver 7.0(2)
we already have a plan to upgrade them all to the latest versions but in the mean time a need came that we have to upgrade the domain controllers
as follows
Upgrade from Windows 2003 to Windows 2008
Domain Controller host names will change, however replacement servers will assume the IP of the old server as they are brought online.
Similarly, once the Domain Controllers have been upgraded, the existing Certificate Authority will also be moved from Windows 2003 to Windows 2008.
My question will be what will be the impact of this change to the above applications we are using in production
Thank you for your feedback and comments
Abdul

if it is possible email me your feed back to my email as below
[email protected]
thank you

Which are the lowest versions of UCM and UCCX with corresponding client software supported on Windows 7 64bit?

Hello,
currently using UCM 7.0(2) and CIPC 7.0.2 for hotline using UCCX 7.0(1) and Agent Desktop 6.6.54.
Which CUCM and UCCX Versions are needed to support Win7 64bit Client Software and which Version of CIPC can than be used?
We dont want to upgrade to latest versions yet! We only want to realise 64bit compatability for our clients. Therefore upgrading to lastest releases of UCM an UCCX would not be the correct answer.
My understaning of release documentation for this is following.
Win7 64bit supported when
UCM 7.0(2) using CIPC 7.0.4 or 8.6
UCCX 7.0(2) using CAD 7.0.2xxxx
Therfore we only have to do a maintenance update of UCCX from 7.0(1) to 7.0(2) to get new CAD Version compatible to 64bit.
Next we only have to update CIPC from 7.0.2 to 7.0.4 or 8.6 regardless of the UCM version because both newer CIPC version list CUCM 7.0 as compatible system.
I'm I right here????
Additionally is the expectable update cost free or does it bring any change in licensing?
PS: I know some other client software is not 64bit compatible in this solution like historical reporting client and so on. but this is no K.O. criteria and can be compensated otherwise.
Nachricht geändert durch erik

John Joslin wrote:
We don’t want people messing with the registry when they don’t need.
My apologies John I didn't realize that I was addressing the official custodian of Photoshop.
Incidentally my advice is intended for others in a similar situation who find themselves stalled during installation and otherwise contemplating a re-installation of Windows. I believe this would be obvious to most forum participants who had actually read my original post.

When do the CTI ports between CUCM and UCCX get created

Hi All,
I am trying to work out when the CTI ports between CUCM and UCCX get created.
Do they get created during the post installtion wizzard when you selectthe number of HR licenses or do you need to manually create the CTI ports after the post installation wizzard.
Many thanks for any help
Regards

In new versions (since 4.x) UCCX creates the CTI route points on Call Manager when a trigger is added on UCCX side.
When you add a Call Control Group on UCCX side, that process creates all the CTI ports in CUCM automatically or updates the existing ones if you change settings for the call control group.

Silent monitoring calls with CUCM 6.0 and UCCX 5.0

Dear all,
We have just integrated a 3rd party recording solution in our VoIP system, which consists of CUCM 6.0 and UCCX 5.0.
Until now we used the recording and monitoring solution of the UCCX for the agents. This worked ok.
But, as we wanted to record other people's calls and also the outgoing calls of the agents, we have created for them a Recording profile in the CCM and assign it to the agents phone.
We have also mantained the recording and monitoring active for them in the UCCX.
What is happenning now is the following:
- The 3rd party recordings works perfectly.
- The recording in the UCCX gets only one way audio.
- The silent monitoring gets only one way audio.
- If the 3rd party recording server is stopped, but the recording profile is stil active in the phones, the silent monitoring in the UCCX works.
Could any of you confirm if using a 3rd party recording solution the monitoring still works?
Is there any 3rd party silent monitoring software?
Thanks in advcance.
Best regards,
Amaia

We've got to delimit the problem.
When we use 3rd party recording solution there are 4 RTP flows: 1 incoming to monitored/recorded phone and 3 flows outgoing.
1 incoming RTP flows
- voice of remote phone
3 outgoing RTP flows
- voice of monitored/recorded phone
- voice of monitored/recorded phone sent to 3d party recording server
- voice of remote phone sent to 3rd party recording server
When we use a network analyzer we see that the agent running in the PC (UCCX 5.0) establishes two RTP flows for the monitoring session. But we can see that one of these flows sends 3 packet RTP per 1 packet RTP sent in the other RTP flow (in the same time).
We think agent sends to monitoring device all the outoing RTP packets of the phone (that belong to three different RTP flows), instead of sending only the RTP packets belonging to voice of monitored/recorded phone.
The other flow, voice of remote phone, sounds fine.
Is there a solution to avoid this problem when we monitor with UCCX 5.0 and record with a 3rd party software at the same time?
Thanks,
Christian

CUCM and UCCX JTAPI version 7.1(5) vs 7.1(5b)

Wondering if any one has CUCM 7.1(5) running with UCCX and what JTAPI version is being used? Then if anyone is running CUCM 71(5b) and if what version of JTAPI is being used? Running into bug on CUCM 7.1(3) CSCtb77537 and need to upgrade.

Hi
I recently had a cust with this problem on 7.1(3); upgraded them to 7.1(5) and all was well afterwards.
The version of JTAPI you use is the version of JTAPI that comes with whatever CCM version you install; so no point getting hung up on that - just remember to ensure all your JTAPI apps have their version upgraded to match (as with any TAPI apps).
Regards
Aaron
Please rate helpful posts..

Oracle 10G and UCCX 5.0 Database Connection return 0 rows on query

Currently I have an issue with UCCX 5.0 and Oracle 10G, we need to access a table on an Oracle10G DB, form IP IVR, so I installed the driver, created the ODBC connection and declared the ODBC, user and password on the Database subsystem (name on UCCX match the ODBC name) and restarted the engine.
Im trying to do simple select statement (SELECT * FROM TABLE) and I'm getting a 0 count once I test it.

Hi,
I see it has been a while since you posted this question, but I am having exactly the same problem with an Oracle integration and I was wondering if you were able to fix this and how.
Your reply will be greatly appreciated.
Regards,
Eduardo

Crystal Reports and UCCX

I am running UCCX 8.0(2) and I am trying to connect Crystal Reports to the database but the documentation states only V11 will work is that really the case? We are not able to get Version 11 only Version14 is now available. Is there anyone running this Version?

Be sure to follow the Before You Begin section of this document which is on page 172
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf
This will help you setup your ODBC connection. It's a good guide.

RTMT alerts for UCM and UCCX:

We have had issues with UCCX agents that were unable to login because the CTI service or Tomcat service is hung. We usually have to restart either CTI or Tomcat on the publisher to correct. Does anyone know of any RTMT alerts that can be setup to notify us that one of those services is not responding or hung?

Hi Hariharan,
In addition to Atul's link please refer the below mentioned link CPU and Memory usage
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/managed_services/cucm_health.html#wp1101115
Tx,
Hope this helps
Shalu

Nuance Speech Server and UCCX 9

Hi I have installed Vocalizer and speech server and configured UCCX,
It shows Nuance Vocalizer 4.0 as out of service, I put the wireshark and after investigation found out that the RTSP is sent to Vocalizer but no respond back to Cisco.
I already configured server.mrcp1.transport.port VXIInteger 554 on Nuance Server, what could be the root of issue?
On Nuance log I can see it is using MRCPv2, but there is no way to force it to use MRCPv1!!
Oct 10 13:03:07.93|TUCPU=15|TKCPU=0|0|1000|SERVER|NSS 5.1 build 20090617_2125
Oct 10 13:03:08.00|TUCPU=93|TKCPU=0|0|1000|CMrcpServer::updateMrcpStackParams|mrcpv2 timeout: 20
Oct 10 13:03:08.00|TUCPU=93|TKCPU=0|0|1000|CMrcpServer::updateMrcpStackParams|mrcpv2 port: 6075
Oct 10 13:03:08.00|TUCPU=93|TKCPU=0|0|1000|CMrcpServer::updateMrcpStackParams|mrcpv2 TLS port: 6076
Oct 10 13:03:08.00|TUCPU=93|TKCPU=0|0|1000|CMrcpServer::updateMrcpStackParams|mrcpv2 TLS certificate: C:\\Program Files\\Nuance\\Speech Server\\Server/certs/_cert.pem
Oct 10 13:03:08.00|TUCPU=93|TKCPU=0|0|1000|CMrcpServer::updateMrcpStackParams|mrcpv2 TLS private key: C:\\Program Files\\Nuance\\Speech Server\\Server/certs/_key.pem
Oct 10 13:03:09.08|TUCPU=1029|TKCPU=140|0|1000|CMrcpServer::openRtpPortManager|rtp port: 7892
Oct 10 13:03:09.10|TUCPU=1029|TKCPU=156|0|1000|CMrcpServer::openSipStack|sip IP interface: 0.0.0.0, TCP port: 5061
Oct 10 13:03:09.10|TUCPU=1029|TKCPU=156|0|1000|CMrcpServer::openSipStack|sip IP interface: 0.0.0.0, UDP port: 5060
Oct 10 13:03:09.10|TUCPU=1029|TKCPU=156|0|1000|CMrcpServer::openSipStack|sip IP interface: 0.0.0.0, TLS port: 5060
Oct 10 13:03:09.10|TUCPU=1029|TKCPU=156|0|1000|CMrcpServer::startOAMCleanup|Started OAM cleanup thread#
Thanks,
Hamed

If you can follow, verify your settings with the attached image...Please let me know if I can further assist you with this.

CUOM and Service Monitor

Hi Everybidy,
I have CUOM 2.1 with Service Monitor installed. When i try to configure the sensor using service monitor, the web page giving HTTP 500 Internal server error. and also please advice from where do i get the configuration file for sensor( Cisco 1040 sensor- cnf file)
Regards
Nahas

HI,
Please remove Operation manager and then install again to fix the issue.
Thanks

CME and UCCX, G.729 for local/remote agents?

Hi Everybody,
Here is the environment
Local site
- CME 8.5 (single node)
- UCCX 8.5 (single node)
- the SIP route point is configured for codec g711ulaw
- Desk IP Phone and CAD
Remote site
- Metro-E connection with local site
- Desk IP Phone and CAD
In UCCX administration GUI, System > System parameters > Media Parameters > Codec
It only allows me to choose G711...
is it possible to enable the G.729 for the local and remote agent?
Thanks in advance
Sam

I have added the following in CME to add a transcoder, and restarted the CCX engine.
But the UCCX system parameter > media codec still not allows me to choose G.729.
Did I make something wrong in CME settings?
sccp local GigabitEthernet0/1
sccp ccm 192.168.5.5 identifier 1 priority 1 version 7.0+
sccp
sccp ccm group 1
associate ccm 1 priority 1
associate profile 2 register XCODER
keepalive retries 5
dspfarm profile 2 transcode
codec g729br8
codec g729r8
codec g729ar8
codec g729abr8
codec g711ulaw
codec g711alaw
maximum sessions 2
associate application SCCP
telephony-service
sdspfarm units 5
sdspfarm transcode sessions 15
sdspfarm tag 1 XCODER
Thanks
Sam

Sinchronization problems between QM Administrator and UCCX

Hello to all ,
I have UCCX version 7.0(2)_Build254 with CAD and QM 2.7(3) . When I Tried to sinchronize the databases in Cisco Unified Quality Management Administrator its give me an error ( attachment ) .
Please can give me some advice ?
Thanks and best Regards ,
Hugo

Hello Sebda
Are you clicking OK at the end? Discoverer only refreshes after it has shown you the differences and if you accept the changes.
When the list of changes comes up you need to make sure there is a check mark alongside all of the changes you want to apply then click OK. If you click OK with nothing checked then no changes will be applied.
Best wishes
Michael

PCD upgrade of CUC and UCCX

I have seen conflicting information regarding the UC applications and versions that are supported for upgrade via PCD. Are the following upgrades supported:
Upgrade CUC from v8.6.2 to 10.5.2
Upgrade UCCX from v8.5.1SU4 to 10.6.1

Hi Rob,
These are not supported as per the following links:
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118318-config-cucm-00.html
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/10_5_1/CUCM_BK_P139675A_00_pcd-rns-1051/CUCM_BK_P139675A_00_pcd-rns-1051_chapter_010.html
Supported Releases for the Upgrade Task on PCD Version 10.5
These include releases for the upgrade task on the Upgrade Application Server or Install COP files:
Cisco Unified CM Releases Supported: 8.6(1-2), 9.0.(1), 9.1(1), 9.1(2), 10.x
Cisco Unified Presence (CUP) Releases Supported: 8.6(3), 8.6(4), 8.6(5)
Cisco Unified CM - IM and Presence Releases Supported: 9.0(1), 9.1(1), 10.x
Cisco Unified Contact Center Express Releases Supported: 9.0(2), 10.x
Cisco Unity Connection Releases Supported:
From 8.6(x) to 8.6(x)
From 8.6(x) to 9.x
From 9.x to 9.x
From 10.0(1) to 10.x
HTH
Manish

CUOM and UCCX 7.x

Similar Messages

Maybe you are looking for