CUP 5.3 SP9 Forwarded requests not moving to next stage

Question

CUP 5.3 sp9 - The administrator forwarded a request (first stage mgr approval) to another person (the forward return box was checked).  The person that the request was forwarded to got the message (no content in the email, just a link) and was able to approve.  The original person also got an email with a link, and was able to see that the request was approved.
The request is stuck in the mgr approval stage, it did not move out of the original person's inbox. the audit trail is below:
1. Request 46 submitted by WZ8Y84 on 4/30/2010 <time>
2. Forwarded by Administrator on 04/30/2010 <time> on behalf of FZ62V1 to forward approver RZW8G8 with return
3. Request approved by RZW8G8 on behalf of FZ62V1 on 04/30/2010 <time>
When you look at the request, it is still in the original approver stage, was not moved to the next stage.  Any ideas on why it works this way?

Answer 1

Jack,
  The audit log clearly explains why.
2. Forwarded by Administrator on 04/30/2010 <time> on behalf of FZ62V1 to forward approver RZW8G8 with return
When you forward a request, you need to choose 'Forward with Return' and 'Forward with No Return'. In this case, the approver selected 'Forward with Return' so the request will get approved but will come back to the original approver who forwarded the request.
Regards,
Alpesh