Cup Approval process requires multiple hits of the APPROVE button

Hello GRC CUP folks,
We have an approval process wherein a given request can require 4 levels of approvals to be provisioned. When a manager logs in to CUP, and tries to approve a request, she hits the APPROVE button, then the yellow status bar appears, showing the approval status so far for this request. And she has to hit the APPROVE button again. Then the yellow status for this current stage turns green and the workflow proceeds to the next stage. It is getting back to me that the managers are having trouble understanding and remembering that they have to hit the APPROVE button more than once (even though we added text to that effect in the approval email).
Is there some way to get the approval to process to the next stage with only one push of the APPROVE button?
Thanks for your ideas.
Yvonne

Hi Yvonne,
Please go to config -> workflow -> stage -> go to change mode for Manager stage.
Make sure that, 'Display Review Screen', 'Comments Mandatory' and 'Confirm Approval' are set to 'NO'. This will make sure that as soon as Manager hits Approve button, the request would be approved.
Regards,
Alpesh

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Interval Since Last Panic Report: 100448 sec
Panics Since Last Report:          1
Anonymous UUID:                   B1970402-99ED-4874-AE1C-17059BA38872
Fri Apr 29 09:37:18 2011
panic(cpu 2 caller 0xffffff80002d11f4): Kernel trap at0xffffff7f80bf91f6, type 13=general protection, registers:
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0xffffff8059e6ba90 : 0xffffff80002d11f4
0xffffff8059e6bbe0 : 0xffffff80002e3f1a
0xffffff8059e6bbf0 : 0xffffff7f80bf91f6
0xffffff8059e6bda0 : 0xffffff7f80bf950c
0xffffff8059e6bdc0 : 0xffffff7f808a372d
0xffffff8059e6be00 : 0xffffff800053c6cd
0xffffff8059e6be50 : 0xffffff7f808a2b82
0xffffff8059e6be70 : 0xffffff7f808a3083
0xffffff8059e6beb0 : 0xffffff7f808a3260
0xffffff8059e6bed0 : 0xffffff800053bdd4
0xffffff8059e6bf10 : 0xffffff800053b2b7
0xffffff8059e6bf60 : 0xffffff800053af5d
0xffffff8059e6bfa0 : 0xffffff80002c84f7
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        com.apple.driver.AppleUSBEthernetHost(2.1.1)@0xffffff7f80bf7000->0xffffff7f80bf cfff
           dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80894000
           dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db6000
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BSD process name corresponding to current thread:kernel_task
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10J3250
Kernel version:
Darwin Kernel Version 10.7.3: Sun Mar 6 13:37:56 PST 2011;root:xnu-1504.14.2~1/RELEASE_X86_64
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com.apple.driver.AppleUSBUHCI          4.2.0 (addr 0xffffff7f8109d000, size 0x65536) - lastunloaded 100579451710
loaded kexts:
com.apple.driver.AppleUSBEthernetHost                 2.1.1 - last loaded 11869908071980
com.apple.driver.AppleHWSensor        1.9.3d0
com.apple.driver.IOBluetoothBNEPDriver                2.4.4f2
com.apple.filesystems.autofs                 2.1.0
com.apple.driver.AGPM    100.12.31
com.apple.driver.AppleMikeyHIDDriver                   1.2.0
com.apple.driver.AppleHDA                  2.0.2f10
com.apple.driver.AppleUpstreamUserClient            3.5.4
com.apple.driver.AppleMCCSControl   1.0.17
com.apple.driver.AppleMikeyDriver    2.0.2f10
com.apple.driver.AudioAUUC                1.54
com.apple.driver.AppleIntelHDGraphics                   6.3.2
com.apple.driver.SMCMotionSensor    3.0.1d2
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com.apple.driver.AudioIPCDriver         1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin             4.6.0d12
com.apple.driver.AppleLPC                   1.5.1
com.apple.driver.AppleBacklight          170.0.46
com.apple.kext.AppleSMCLMU             1.5.2d6
com.apple.driver.AppleIntelSNBGraphicsFB             6.3.2
com.apple.driver.AppleUSBTCButtons 201.2
com.apple.driver.AppleUSBTCKeyboard                   201.2
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com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
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com.apple.driver.AppleFWOHCI           4.7.3
com.apple.driver.AppleUSBHub           4.2.0
com.apple.iokit.AppleBCM5701Ethernet                  3.0.2b8
com.apple.driver.AppleSDXC                1.0.2
com.apple.driver.AppleSmartBatteryManager         160.0.0
com.apple.driver.AppleEFINVRAM       1.4.0
com.apple.driver.AppleAHCIPort          2.1.6
com.apple.driver.AppleUSBEHCI          4.2.0
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC                   1.3.1
com.apple.driver.AppleHPET                1.5
com.apple.driver.AppleSMBIOS            1.7
com.apple.driver.AppleACPIEC             1.3.6
com.apple.driver.AppleAPIC                 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.4.1
com.apple.security.sandbox                  1
com.apple.security.quarantine             0
com.apple.nke.applicationfirewall        2.1.11
com.apple.driver.AppleIntelCPUPowerManagement                    142.4.1
com.apple.driver.AppleThunderboltDPOutAdapter                      1.1.1
com.apple.driver.AppleThunderboltDPInAdapter   1.1.1
com.apple.driver.AppleThunderboltDPAdapterFamily                 1.1.1
com.apple.driver.AppleThunderboltPCIDownAdapter                 1.0.5
com.apple.driver.DspFuncLib               2.0.2f10
com.apple.driver.AppleProfileReadCounterAction   17
com.apple.driver.AppleProfileTimestampAction      10
com.apple.driver.AppleProfileThreadInfoAction      14
com.apple.driver.AppleProfileRegisterStateAction   10
com.apple.driver.AppleProfileKEventAction             10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.driver.AppleSMBusController                  1.0.10d0
com.apple.iokit.IOFireWireIP                2.0.3
com.apple.driver.AppleThunderboltNHI                   1.1.9
com.apple.iokit.IOThunderboltFamily 1.2.2
com.apple.iokit.IOSurface                      74.2
com.apple.iokit.IOBluetoothSerialManager               2.4.4f2
com.apple.iokit.IOSerialFamily              10.0.3
com.apple.iokit.IOAudioFamily              1.8.3fc2
com.apple.kext.OSvKernDSPLib           1.3
com.apple.driver.AppleHDAController 2.0.2f10
com.apple.iokit.IOHDAFamily                2.0.2f10
com.apple.iokit.AppleProfileFamily      41
com.apple.driver.IOPlatformPluginFamily                4.6.0d12
com.apple.driver.AppleSMBusPCI        1.0.10d0
com.apple.driver.AppleBacklightExpert                    1.0.1
com.apple.iokit.IONDRVSupport           2.2
com.apple.driver.AppleSMC                  3.1.0d5
com.apple.iokit.IOGraphicsFamily         2.2
com.apple.driver.BroadcomUSBBluetoothHCIController              2.4.4f2
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com.apple.iokit.IOBluetoothFamily       2.4.4f2
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com.apple.driver.AppleUSBMergeNub                      4.2.0
com.apple.driver.AppleUSBComposite 3.9.0
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com.apple.iokit.IOBDStorageFamily      1.6
com.apple.iokit.IODVDStorageFamily   1.6
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com.apple.driver.XsanFilter                  402.1
com.apple.iokit.IOAHCISerialATAPI      1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily      2.6.6
com.apple.iokit.IO80211Family            320.1
com.apple.iokit.IOFireWireFamily         4.2.6
com.apple.iokit.IONetworkingFamily    1.10
com.apple.iokit.IOUSBUserClient          4.2.0
com.apple.iokit.IOAHCIFamily               2.0.5
com.apple.iokit.IOUSBFamily                 4.2.0
com.apple.driver.AppleEFIRuntime     1.4.0
com.apple.iokit.IOHIDFamily                 1.6.6
com.apple.iokit.IOSMBusFamily            1.1
com.apple.kext.AppleMatch                  1.0.0d1
com.apple.security.TMSafetyNet          6
com.apple.driver.DiskImages                289
com.apple.iokit.IOStorageFamily           1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily                  2.6.2
com.apple.iokit.IOACPIFamily               1.3.0
Model: MacBookPro8,1, BootROM MBP81.0047.B04, 2 processors,Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000,Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme(0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.2)
Bluetooth: Version 2.4.4f2, 2 service, 19 devices, 1incoming serial ports
Serial ATA Device: Hitachi HTS545032B9A302, 298,09 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0246, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd120000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3

How often do they happen? What exactly are you doing when they happen? Do you have any external devices plugged in?
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G + 120G OCZ Vertex 3 SSD Boot HD 

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