CUP Workflow issue

Hi guys,
First - this isn't my issue but an issue that my colleague is having.
Their workflows have been setup and they've been working for sometime now. I wasn't involved in their setup. However last week, their BASIS team did some change (details aren't available to me as yet) and now, their CUP workflows are having a specific issue.
The path that I've examined is as follows:
Start > Manager > Role Owner > Security > Finish
The only custom approver is under Security. The rest are as delivered in CUP.
What used to happen would be that the manager would get an email with a link that, upon clicking, would go directly into the request. Now, that link takes them to a login box. My colleague said that the tool hasn't been reconfigured by him and that the only major change has been some BASIS changes.
I'm not sure where to tell him to start looking, since everywhere I've looked seems to be ok.
Thanks,
Santosh

Hi Alpesh,
That's what I had also said, that perhaps the SSO config was broken. However, my colleague insists that SSO wasn't enabled. I have my doubts about this but I have no way to validate that it was working prior to this issue.
I know that when I look at the stages, the email templates for Approved, Rejected, etc., don't have any URL in the template, only the message. As far as I know, this is how it should be. Do you agree?
Thanks,
Santosh

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For troubleshooting sharepoint workflow issues, you can have a look at the blog:
https://technet.microsoft.com/en-in/library/cc298927%28v=office.14%29.aspx?f=255&MSPPError=-2147217396
http://blogs.msdn.com/b/vincent_runge/archive/2014/01/07/troubleshooting-actions-for-sharepoint-2013-workflows.aspx
http://ranaictiu-technicalblog.blogspot.com/2013/03/sharepoint-2013-workflow-debugdiagnosis.html
https://infopathandsharepointdesigner.wordpress.com/2013/12/13/five-top-tips-for-troubleshooting-sharepoint-workflows/
http://blogs.technet.com/b/victorbutuza/archive/2009/02/26/how-to-enable-workflow-tracing-debug.aspxBest
Regards,
Eric
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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Dear Experts,
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