CUPC 8.5 Device Registration Status Unknown in CUCM 8

We are using CUCM 8.03, CUPS 8, and CUPC 8.5.  I have added CUPC into CUCM using Cisco Unified Client Services Framework as Device Type and CSF<NAME> as device name.  I can log in CUPC and the problem was even if I am logged in, Device Status and IP Address in CUCM was showing “Unknown”.
Has anyone run into this before?  Any help will be appreciated.

Ensure that "Use my deskphone for audio" is not checked.  While checked, CUPC is in deskphone mode and, as a result, will not register as a softphone.
If you uncheck it, it will at least attempt to register in softphone mode.  If it's still not working, have a look in CUPC under Help -> Show Server Health and let us know what comes up in Phone on computer
Just to note, if CUCM is reporting Unknown/Unknown for both fields, it means that the CSF device has never registered.  If you get Unregistered/ it will mean it has registered successfully at least once.

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