CUPC 8.6.1 Video Call In Deskphone mode

Hi,
We have Presence Server 8.5 and CUCM 8.0 in network.
CUPC 8.6.1 is installed on user laptop and CIsco 7942 phone is configured for user. User laptop also has camera.
User is able to make video calls using CUPC in softphone mode.
However user is unable to make video call using CUPC in deskphone mode. The video call option on CUPC in deskphone mode remains grey and cannot be selected. What can be reason for this?
Please help to resolve this issue.
Regards,
Andy

Hi,
In CUPC server health it is showing error in Video Desk phone - as CDP uable to detect IP Phone.
However my phone is directly connected to laptop.
how to resolve this issue?
Regards,
Andy

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Jabber for Windows Video calling in Deskphone mode

Hi
Does Jabber for windows support video calling in deskphone mode? I have 7942 IP Phone, VT advantage camera on Laptop and Jabber clinet insatlled on laptop. Can i make video callng with Jabber in Deskphone mode?
It is not working please help.
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Hi Andy,
Yes, Jabber for Windows supports video calling in deskphone mode.
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Matt

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                             i am facing the issue ,CUPC 8.5 video call is not working ..i have cucm 8.0. and CUP 8.0 ..any help will be higly appreciated..
Thanks
Shib

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For CUPC Desk Phone Troubleshooting, assuming both end points are Personal Communicator Clients, follow the below steps:
1) CAST Issue
For both End Points, make sure that the CAST shows connected under CUPC -> Help -> Show Server Health -> Desk Phone Video Section
The phone must be connected to the computer on which Cisco Unified Personal Communicator is running by Ethernet cable.
2) Firmware Issue
If the end users are controlling 79xx, make sure that the firmware is 9.2(3) or higher. If you are running SCCP9-2-1S, then you will run in the Defect: CSCtq48538    Phone does not send CallStateMessage through CAST connection to PC and have to upgrade the firmware to 9.2(3)
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Clean Detailed PRT from CUPC on both End Points
Detailed CCM and CTI Traces from Call Manager
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Best Regards,
Jas

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Hi,
We have installed CUVA 2.1.1 software and the VT-II camera installed perfectly fine.CUCM version 6.0 and Presence 6.0.1
Also get the camera Icon on the IP hard phones as well.But unable to place video calls video calls both with CUPC clients and IP hard phones locally on LAN.
Able to launch and see the local and remote image as same on my own system.
Any thing else that I would need to check or missed out any checklist ????
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Shams

Hi CJ,
Thanks for the info actually the problem is locally I am not able to place video calls.
When I click on the video check option both the local and remote image are the same as the local image.
Please suggest for placing local video calls within a single cluster what all needs to be checked.
Here we are trying to place video calls IP hard phone to IP hard phone,CUPC to CUPC ,
IPC to IPc.
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Shams

CUPC 8.6.1 and Call Pickup

Hi,
Has anybody tried using Call Pickup from a phone whilst their phone is Desktop Integrated into CUPC 8.6.1202.76?
We have noticed that if Phone-A calls Phone-B and Phone-C uses Call Pickup from their Desk phone (796X SCCP in my case) to intercept the call then the Phone-C user's CUPC client reports a missed call from Phone-A. This doesn’t seem right to me. Surely it should be Phone-B that gets the missed call?
There are no share lines between the three phones. CUPS is 8.6.3 and CCM 7.1(5).
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Chris

Hi,
In CUPC server health it is showing error in Video Desk phone - as CDP uable to detect IP Phone.
However my phone is directly connected to laptop.
how to resolve this issue?
Regards,
Andy

If the DroidX had a front camera how easy would it be to video call with Skype or Fringe?

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iPad second, third, fourth generation, iPad mini with Retina display, and iPad Air
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I have just started TelePresence and VCS 2 weeks before by going through cisco docs and videos and I had taken a risk of implementing the infrastructure elements.
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CUPC 8.6.1 Video Call In Deskphone mode

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