CUPC 8.6 call forward to voicemail

Hi!
I am using Cisco Personal Communicator (CUPC) 8.6 and also CUCM 8.6. I have CUPC in Deskphone mode, connected to a 6945 IP Phone. I also have Unity Connection where my voicemail box is hosted. When I want to setup call forward to voicemail button in cupc option, it is not working. CUPC will not handle the options I setup seconds before. If I manually put in a call forward to extension number of voice mail pilot call forwarding is working. also call forwarding to my mobile is working.
I checked End User settings, IP Phone is associated to my user, also CTI controll is enabled on device and line settings. user privileges are correct. I tried it on jabber client where it works fine. I also restarted CTI and Callmanager Services on the Servers.
Does anyone has an Idea if this is a general bug in CUPC or does anyone can tell me what the problem might be?
Thanks!
René

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

Similar Messages

Call Forward to Voicemail

I am having an issue when forwarding to another extension. I know this is probably a simple answer but I'm stumped.
I am going into the DN Configuration page for extension A. Under Call Forward, for the destination I am entering extension B for:
Forward Busy Internal
Forward Busy External
Forward No Answer Internal
Forward No Answer External
Forward No Coverage Internal
Forward No Coverage External
Forward on CTI Failure
Forward Unregistered Internal
Forward Unregistered External
And I am unchecking the Voicemail check boxes.
Then I am doing the same for extension B.
But when I have it setup this way, each extension will bounce to the other and will not go to voicemail. It will forward back and forth.
Any suggestions?

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

Issue in Call Forward to Voicemail

Hi,
I am facing an issue in my cisco telephony while making one phone forward to another phone. Below is the Scenario.
I have 2 phones, A & B , i have forwarded all calls of Phone A to Phone B. So when i call Phone A its gets forwarded and rings on Phone B. And on Phone B forward all Busy internal or external, Forward no answer internal or external to voicemail is checked.
Now the issue is when call on Phone A gets forwarded to Phone B and iff guy on phone B doesnt answer the call, it doesnt go to Phone B voicemail,
Iff the Caller number is Displayed on Phone B it goes to Phone B voicemail.
If DID of phone A is displayed on Phone B it goes to voicemail with a message welcome to Cisco Unity messaging system, without a greeting.
If Local Extension of Phone A is displayed on Phone B, call goes to Phone A voicemail.
I am not able to understand what is happening here.
Please give me some solution. Your help will be highly appreciated.
Regards
Saurabh Kumar

Hello Saurabh,
This is due to:
â€¢Called number
â€¢First redirecting number
â€¢Last redirecting number
Just to add additional input to Chris suggestion, if you do the change of "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" , make sure you understand the full impact in your dial plan deployment, to avoid other possible call routing issues.
DAV_i-D

SPA9000 / SPA400 call forward to voicemail on SPA962 line2-6 does not work

Hi
I have an SPA9000 with an SPA400 providing voicemail. With a SPA962 setup with 6 users one on each line. When the AA sends a call to the first line (line1/ext1) if unansered the call is then picked up by the voicemail on the SPA400. The problem is that when the AA sends the call to any of the users on lines 2-6 the phone just rings for a while (longer than line 1 does) and then the call is dropped, it never gets picked up by the vociemail.
does anyone know if this a limit of the system or a limit of me?
Cheers

Hi
I have an SPA9000 with an SPA400 providing voicemail. With a SPA962 setup with 6 users one on each line. When the AA sends a call to the first line (line1/ext1) if unansered the call is then picked up by the voicemail on the SPA400. The problem is that when the AA sends the call to any of the users on lines 2-6 the phone just rings for a while (longer than line 1 does) and then the call is dropped, it never gets picked up by the vociemail.
does anyone know if this a limit of the system or a limit of me?
Cheers

Call forward to VM not working

Hi All;
we have switched from TDM to SIP trunk. after that call forward to voicemail and also automated attendant don't work. then I changed VM pilot number to full number instead of 6000. still when inbound call is received, and called party doesn't answer the call, it is supposed to forward to VM but call is failed. also when somebody calls to main number, it is supposed forward to AA, but call is failed. very appreciate, if there is any suggestion.
thanks
Alex

The problem is that Unity sees the forward call as "forward" actually is not a problem is the normal behavior. What we need to do is to Unity see the call as "Direct" configuring Routing Rules resolve the problem
Try:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800a6a14.shtml

Cisco Forward and Call return to Voicemail on CUCM 8.5 question

Hi,
I have a user A that requires the call forward when busy/no answer to another extension B. If extension B is busy/no answer, A wants call to be returned to his voicemail.
Unfortunately User B has also a call forward to another extension c, so call forward from A are forwarded to C when B is busy.
Is there any means to have the calls from A return to his voicemail when B is busy/no answer.
I would be grateful if someone can help or is it a system restrictions.

Hi
That's how it works by default.
Unity looks at the 'first redirecting' number, and uses that to allocate forwarded calls to a VM box.
So if User A forwards to User B, the first forwarding number is User A. It goes in User A's box.
That applies regardless of how many times it's forwarded, unless something happens to 'lose' the forwarding number info. That wouldn't usually happen on-system, more likely if a PRI or other trunk is traversed.
Aaron

Frozen display when call is forward to voicemail IOS 8

After upgrading my iPhone 5s to ios 8 and 8.0.2,I forward incoming calls to my voicemail with a double click on sleep button and when I unlock my device the screen has been frozen, so I have to lock/unlock my iPhone to fix this issue,can anyone help me?

Hi,
If at least one of these phones is set to CF to VM then it will, if not, then no.
If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
HTH
Chris.

Call forward to another users voicemail

Here is the scenario, i cannot find a way to accomplish this.
i am using CUCM 8.5 and Unity Connection 8.5
here is the requirement
1. User1 call forwards her phone to User2
2. A call comes in to User1, the call is forwarded to User2
3. If User2 is unavailable, the call is redirected to User2 voicemail.
The default behaviour is that if User2 does not answer, the call is redirected to the original called number (User1)
I have created forwarded routing rules in Unity connection and i can get the call to end up at User2 voicemailbox however, the user requires that this happens only when the call is forwarded manually. For example, if i call User1 and let it go to Voicemail, it will still go to User2
They want that it goes only to the User2 voicemail only in the specific circumstance that the phone is in call forward mode, not by letting it go to voicemail
Does it make sense?
I think my users are asking too much

Hi Steven,
I'll just add a note to the great tips from Hailey & Roger (+5 each!)
I thought this was an interesting question, so I tried a number of ways
to see if this could be done
The problem, as you've discovered, is that the original Forwarded CLID
is so "sticky" as to render most of the standard routing methods moot.
In my tests I was trying to route calls that come into 7001 and are CFWDALL
to 5126 to route to the 5126 mailbox without changing the Originally dialed
to last redirecting setting (as nicely noted by Hailey).
I had to put in a mid-point number that was set to CFWDALL (via PSTN)
back to the second number.
So I setup a CTI-RP on a phantom (non-DID) DN of 4241 and set the CFWDALL
to 5126. I could then CFWD from 7001 to 4241 which then routed to 5126 with
the CLID stripped off and would then give us the desired results. No other method
that I could come up with would work.
Cheers!
Rob
"Why not help one another on the way" - Bob Marley

Iphone 5 and 5s visual voicemail and call forwarding problems in UK

Hi
I am in the UK on a monthly pay 4G package with O2 with my iphone 5S.
Every two or three days, visual voicemail switches off saying there is an error with visual voicemail. When this happens, voicemails are left for me, but the caller does not hear my personalised OGM and I have to call in to listen to voicemails - and I get no notification of new voicemails. If I power down my iphone and switch it back on, visual voicemail is restored. But then a day or two later, it all happens again
Another thing I have noticed, is that when I switch my iphone back on after having powered it down, the call forward icon appears on the phone, even though I have not set call forwarding. To celar this I go into settings - phone - call forwarding. this shows that call forwardins is indeed off, and as soon as i reach that screen in settings, the call forwarding icon goes away - and so does my 4G connection. I then have 3G connection for a while and then magically 4G returns after several minutes.
Thsi is all comepletely repeatable - happens every time
Yesterday I noticed that exactly the same things are happening on my wife's iphone 5 - and she is on an EE package
We are both on IOS 7.1
What is going on?

lbay wrote:
Immediately after going through the carry-on x-ray scanner at Newark airport, my 5S touch screen screen became unresponsive. I could not tap icons. I could not swipe pages. I could not turn off the phone because I could not swipe the confirmation message. I could use the fingerprint sensor to ask Siri to Google for help, and Safari did open with a list of Google search results. Surprisingly, I could use the touchscreen to scroll up and down the list of search results, but it would not respond to any taps, so I could not open any of the links. I finally did a hard reset and when the phone did come back on, all was well. This is the second time that this has happened immediately after x-ray, and these two times were the only times that this has happened, despite many trips.
Then there was something else unique about those two times that affected the device, either environmental or circumstantial.

Call Forwarding with Multiple Voicemails

I know how to use the call forwarding (*73).....but when I use this feature it uses the voicemail to the phone that I am forwarding my calls to.
Is there anyway to use the voicemail of the original phone that I want forwarded to another phone? 2 voicemails......I have a business phone and a personal phone and want to be able to have two different voicemails.

Hi, Jimliu, and welcome to the Community,
Fabulous idea! Unfortunately, the Skype Number feature does not provide such facility as you describe.
Best regards,
Elaine
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IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,
I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
Most of my user have voice mail box.
My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
How can we achieve this?
If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
Thanks for your help.
Thibaut

It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

Call forwarding on qsig

Hi I am having a problem with forwarding a phone to voice mail over leased line.I have 2 2600's each with qsig connection to pbx.when a phone is forwarded over the leased line from one end to the other it only works 50% of the time ie. when it doesn't work it seems the phone just rings out and never goes to voicemail.I have looked at q931 debugs and for a good and bad call both debugs look identical.Also when there is success I notice that more than 1 isdn channel is being brought up.For it to work it seems to need 4 channels which seems crazy.My signaling config is as follows.interface Serial1/0:15
no ip address
no logging event link-status
isdn switch-type primary-qsig
isdn protocol-emulate network
isdn incoming-voice voice
isdn bchan-number-order ascending
fair-queue 64 256 0
no cdp enable
is there any tweeking I can do to rectify this situation or is there an inherant problem with the amount of channels being seen as busy by the pbx for a successful forwarding to voicemail?Another thing is that it works every time when calling the ddi number which is forwarded over leased line to voicemail.Any opinions appreciated thanks!

Hi thanks for taking a look. Here are the debugs you asked for.They aren't totally complete but the bit you want should be in there.
4w1d: Bearer Capability i = 0x8090A3
4w1d: Channel ID i = 0xA98381
4w1d: Calling Party Number i = 0x49, 0x80, '545', Plan:Private, Type:Subscriber(local)
4w1d: Called Party Number i = 0x80, '567', Plan:Unknown, Type:Unknown
4w1d: ISDN Se1/0:15: RX <- CALL_PROC pd = 8 callref = 0x8C54
4w1d: Channel ID i = 0xA98381
4w1d: ISDN Se1/0:15: RX <- ALERTING pd = 8 callref = 0x8C54
4w1d: Facility i = 0x9FAA068001008201008B0100A124020207B4020101301B8400A51706052B0C024E01300E8004313238380A01040403353637
4w1d: ISDN Se1/0:15: RX <- FACILITY pd = 8 callref = 0x8C54
4w1d: Facility i = 0x9FAA068001008201008B0100A124020207B506052B0C024E0130178004313131310A0105040C2A3230332A42452A35343623
4w1d: ISDN Se1/0:15: RX <- FACILITY pd = 8 callref = 0x8C54
4w1d: Facility i = 0x9FAA068001008201008B0102A137020207B6020113302E0A010330058003353436020101400504038090A3A108A006800431323334820102A4028100A607A0058003353637
4w2d: ISDN Se1/0:15: RX <- SETUP pd = 8 callref = 0x0025
4w2d: Bearer Capability i = 0x8090A3
4w2d: Channel ID i = 0xA98381
4w2d: Calling Party Number i = 0x49, 0x80, '545', Plan:Private, Type:Subscriber(local)
4w2d: Called Party Number i = 0x80, '567', Plan:Unknown, Type:Unknown
4w2d: ISDN Se1/0:15: TX -> CALL_PROC pd = 8 callref = 0x8025
4w2d: Channel ID i = 0xA98381
4w2d: ISDN Se1/0:15: TX -> ALERTING pd = 8 callref = 0x8025
4w2d: Facility i = 0x9FAA068001008201008B0100A124020207B4020101301B8400A51706052B0C024E01300E8004313238380A01040403353637
4w2d: Progress Ind i = 0x8188 - In-band info or appropriate now available
4w2d: ISDN Se1/0:15: TX -> FACILITY pd = 8 callref = 0x8025
4w2d: Facility i = 0x9FAA068001008201008B0100A124020207B506052B0C024E0130178004313131310A0105040C2A3230332A42452A35343623
4w2d: ISDN Se1/0:15: TX -> FACILITY pd = 8 callref = 0x8025
4w2d: Facility i = 0x9FAA068001008201008B0102A137020207B6020113302E0A010330058003353436020101400504038090A3A108A006800431323334820102A4028100A607A0058003353637
4w2d: ISDN Se1/0:15: RX <- FACILITY pd = 8 callref = 0x0025
4w2d: Facility i = 0x9FAA06800100820100A20B020207B630050201130500
4w2d: ISDN Se1/0:15: RX <- DISCONNECT pd = 8 callref = 0x0025
4w2d: Cause i = 0x8090 - Normal call clearing
4w2d: ISDN Se1/0:15: TX -> RELEASE pd = 8 callref = 0x8025
4w2d: ISDN Se1/0:15: RX <- RELEASE_COMP pd = 8 callref = 0x0025~

Unity 4.0 - Call Forwarding and Voice Mail

Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

UCCX forward to voicemail with additional information

Hi ,
I'm just looking some other precision about the following question .
I will deploy a script with several languages and if no agent are logged or if we are on closed state. then to send the caller to unity voicemail . On this one there is no issues to perform the script .
My question is the following :
As all my agents are sharing the same CSQ and as we are working with skills ( languages skills ) is possible when the UCCX will forward the call to unity voicemail , to send also the language information collected on the menu via the variable to Unity and push this information into the subject as my agent will use voicemail to email to read/listen their voicemail.
I don't see any way how Unity can handle this information as we want to preserve also the caller identification ( if it was not the case , I was may be able to change the caller id in UCCX so that agents can look at the caller id to know which language is the voicemail )
The other way that I can see is to have 2 voicemail depending the languages and in Exchange/Unity to make an automatic forward decision from a voicemail to the other voicemail and try to present the information of forwarding ( ex: FW from Language_A - Caller ID )
Have you already encountered this question ?
Many thanks
Olivier

I would setup a mailbox for each language and send it to the appropriate mailbox based on the language in UCCX.
If you REALLY wanted all of the messages with different languages to show up in one mailbox, you could use Forward Routing Rules in Unity Connection to change the language of the call based on extension number and send it to one mailbox with multiple language greetings recorded. Personally, I would separate them out.

CME, Call forward to CUE from CCM IP phone

I want to call forward the call from CCM IP phone to CME ephone's voicemail which setup in CUE. works okay between CME ephones. configured voice service as follows but no luck. what did I missing to implement?
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
-CCM4.1.3, configured H225 trunk. leave uncheck the MTP on the trunk device
-gatekeeper to connect between CCM and CME
-CME3.3, h323 to gatekeeper and sip to CUE
-CUE2.1
Thanks in advance,

It works by restart the CME router and have a question the sip-ua output. I have two media streams but the 2nd shows "STREAM_IDLE". I think this is for g729 connected to CCM via h323 gk. Can I get an explanation why?
CME#sh sip-ua calls
SIP UAC CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 4083132006
Called Number : 4211
Bit Flags : 0x101A0030 0x100000 0x500
CC Call ID : 95
Source IP Address (Sig ): 10.253.66.254
Destn SIP Req Addr:Port : 10.253.66.2:5060
Destn SIP Resp Addr:Port: 10.253.66.2:5060
Destination Name :
Number of Media Streams : 2
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 95
Stream Type : voice-only (0)
Negotiated Codec : g711ulaw (160 bytes)
Codec Payload Type : 0
Negotiated Dtmf-relay : inband-voice
Dtmf-relay Payload Type : 0
Media Source IP Addr:Port: 10.253.66.254:16998
Media Dest IP Addr:Port : 10.253.66.2:16904
Orig Media Dest IP Addr:Port : 0.0.0.0:0
Media Stream 2
State of the stream : STREAM_IDLE
Stream Call ID : -1
Stream Type : voice+dtmf (1)
Negotiated Codec : No Codec (0 bytes)
Codec Payload Type : 255 (None)
Negotiated Dtmf-relay : inband-voice
Dtmf-relay Payload Type : 0
Media Source IP Addr:Port: 10.253.66.254:17120
Media Dest IP Addr:Port : 0.0.0.0:0
Orig Media Dest IP Addr:Port : 0.0.0.0:0
Number of SIP User Agent Client(UAC) calls: 1
SIP UAS CALL INFO
Number of SIP User Agent Server(UAS) calls: 0
CME#sh sccp connections
sess_id conn_id stype mode codec ripaddr rport sport
1 2 xcode sendrecv g711u 10.253.66.254 2000 16518
1 1 xcode sendrecv g729 10.253.66.254 2000 17620
Total number of active session(s) 1, and connection(s) 2

CUPC 8.6 call forward to voicemail

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