CUPC client not showing softphone but showing up under presence viewer on CUP server

Hello,
Having a strange issue where the presence client wont show the softphone configured for them but when you go to the presence server and use the presence viewer to see what the client should be seeing, it shows up there. From that it looks like the UPC phone in call manager is being seen ok by the CUPS server but for some reason not by the client. Tried fully shutting down the client and also restarting the re-sync service on CUPS but no such luck.
thanks

Please check if TFTP is configured on CUPS (CUPS > Application > Settings)
Also trying pulling the softphone manually from CUPC client workstation
Command (from windows command prompt)
tftp -i GET .cnf.xml
If this doesn't successfully downloads the file there is firewall issue in the network or on the workstation over tftp.
(Note: Windows 7 doesn't have tftp client installed by default, need to install it from Control Panel > Programs and Features > Add/Remove Windows Feature)

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