CUPS8 - windows Jabber client

Hi,
I want to test a windows Jabber client to register to CUPS8 but no luck with "AQQ instant messenger"
Please advice a windows Jabber client and basic setup guidance on the client application.
Thanks in advance,

Pidgin is the main one. Note that Jabber is a brand name; the protocol is called XMPP.

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Possible to have 2 lines on mac or windows jabber client? I can do this on the iPhone client.

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Can't connect with Windows Jabber client

Dual environment with Xserve authenticating to Active Directory domain controller. iChat is setup and is working for Mac users using Adium and iChat. However I cannot get any Jabber clients for Windows to authenticate. Both Pidgin and Psi error - "Authentication failed - no mechanism available".
All accounts are Active Directory accounts (Mac & Windows).

Hello again.
Try this. Stop the iChat Server. Using a text editor edit the file /etc/jabberd/c2s.xml Look for the section that talks about <mechanisms> Disable ( comment out thus <!-- and --!> ) all apart from <cram-md5/> for and <digest-md5/> and restart iChat server again.
As you gathered - forward and reverse DNS's have to be correct.
Tim

Cisco Jabber for Windows , Jabber Client for non AD PC

Hi
We have intalled and integrated sucessfully with CUPS and CUCM. users can able to log to Jabber client. But the Clients are not In AD(Active Directory), But the users should be able to seach contacts from AD, how can I do this using jabber-config.xml file , can you please anyone share a sample file for this requirement ?
Regds
$

The deplyment guide explains how to configure he .xml file section by section, theres one dedicated to directory, have you reviewed it?? If not, that should be your first step. Its not that different from CUCM ldap integration
Sent from Cisco Technical Support iPad App

Is there a jabber client for windows users that's working?

hello all,
i've just deployed os x server 10.5 (standard configuration, upgraded to 10.5.3) and i have some users that are using ms windows. i can't seem to get google talk or any other windows jabber clients to successfully connect to the ichat server. i've tried to use the same server settings that i'm using when i create a new jabber account in ichat with google talk and a few others with no success. am i missing something? does anyone know of a windows jabber client that is currently working? if so, can you also share with me your findings (the settings or best practices for setting up this windows jabber client). the os x server ichat docs state several times that google talk should work. but after some research here, it looks as if it doesn't current work. any insight would be greatly appreciated.
thanks,
tsul
Message was edited by: tsul

I think Pidgin is the solution for you. It's quite easy to configure and seems quite reliable! It works well for me. I have use a portable version of it to connect from Windows XP/2000 to a 10.5.3 Server.
http://www.pidgin.im/

Jabber Client Discrepancies

Hi Everyone,
I just finished rolling out Jabber to over 150 users for a Cisco Gold Partner ( internally we wanted to deploy and have "lessons learned" before rolling to customers ). We are all pretty much "power users" and we rolled it out to users on Mac, PC, iPad, Android Tablet, and Android/iPhones. Here is my list of "cough" features that are desparite between the varous clients and I would greatly appreciate anyone from the BU or Cisco to chime in on when these clients will be uniform. I had to open 2 TAC cases already ( # 625139231 and 624998053 ) which were esclated to the Developers and I have had ZERO response.
I think it's an awesome product, we are already pitching it to customers with heavy emphasis on Video on Tablets/BYOD. However, as a CCIE Voice Architect I cannot look a business owner in their face and tell them that MS Lync doesn't have a nicer/feature rich interface and ALL of their features work on all devices.
Here is what I have issues with:
1. Windows Client 9.1.3 latest rev - Google Calendar integration - once you have authenticated once to google for your calendar you CANNOT remove the calendar and join a differnet calendar. Come on, this is easy coding to fix! We are a Google Apps shop, migrated off exchange three years ago. Right now, if a user wants to use different GMAIL Accounts they cannot. No one at Cisco TAC can tell me where the settings are cached for this. I have uninstalled/reinstalled, removed registry entries, deleted the Unified Communications folder under app user, everything to try to fix this.
2. Biggest complaint we have right now is MAC doesn't have Video, I know this is coming in the next release, but if there is anything we can do to speed this along it would be greatly appreciated from the field.
3. Why is the "screen clipping" tool available on Windows but not MAC? We have users who LOVE that tool on Windows, no where to be seen on MACs
4. Multiple Line support - we have users who had multiple lines configured just fine on CUPC, this should have been included in the Jabber client in my opinion.
5. The "Call" button is in two differnet locations on the MAC client vs Windows client, it's very aggrevating to train 100+ people on two differnent locations for the same feature.
6. Added Contacts - on the Windows and MAC client, if you add a contact, there is NO way to edit their information. That needs to be there NOW, we cannot add or edit directory/external phone numbers to contacts we add to the directory.
7. No way for Admins to update/delete contacts from users - this is perhaps the most annoying thing. We as admins can "BAT" 100+ users into the system, but then what?!?! When a new hire comes on board we have to update all 100 BAT files again. To make things worse, you can pull up an end users account in CUIP but cannot remove old contacts from their list. In addition, if you try to BAT over top of an already imported buddy list it creates duplicates. I would settle for a SQL QUERY I could run via command line "ie run sql update buddy list set..." or something. This is becoming very frustrating to maintain.
8. Jabber does not play very well with Cisco WebEx One Click. My Windows Jabber client crashes every time and I have to reinstall it.
If someone from the BU or Dev teams could take a look at this list and respond I would GREATLY appreciate it. I don't mean to blow this out of proportion but like I said, I have lived this product for the last three weeks and I think it's great, just needs some polish!
Thanks!
Alex Hannah
CCIE Voice #25853
Senior Collaboration Architect
ABS Technology Architects
[email protected]
804-955-4091

Hi Alex,
1. Windows Client 9.1.3 latest rev - Google Calendar integration
I have created a document with the information that you are looking for.
Cisco Jabber for Windows - Google Calendar Integration
8. Jabber does not play very well with Cisco WebEx One Click. My Windows Jabber client crashes every time and I have to reinstall it.
This will be fixed in the upcoming 9.2 release (expected in April - no release date available yet)
Thanks,
Maqsood

No Jabber client for Windows Phone 8.1

Can you advise on when a Jabber client for Windows Phone 8.1 will be released?

Roadmap questions cannot be addressed here, either ask in a partner forum, or reach your SE/AM for this.

Login to Jabber Client (Windows/Mac) with current logged in user account.

We are deploying Jabber Client for Windows and will eventually be deploying for Macintosh. I have no problem building the thinapp deployment package for the Jabber client. However, when the thinapp is ran, it always shows the account that was used to initially login to the client and setup the server connection.
Is there a way for the client to use the current logged in user in the sign in field? I am trying to automate or SSO the process of logging into Jabber.
Any and all ideas, tips, and/or tricks are greatly appreciated!
Thank you,
Wes

This is nothing to do with the TC. This is your user issues on the Mac.
I would do a major fix on the computer.. copy your user files to another location.. create a new administrator account.. login with the new admin account and delete the old one. Delete all the files associated with that account, so you are effectively starting with a clean Mac.
I have just sold off a couple of computers and that is how I prepared it for the next person.. it seemed to work easily and removed all my stuff from the computer whilst still giving them full admin access.
Please I am far from expert in doing this kind of stuff in OSX so just look up deleting original user accounts in whatever OS you run.

Jabber client's click to dial feature is not working for Windows 7 Proffessional OS

Hi,
Currently running UCM 9.x and CUP 9.x. There is no AD intigration for UCM.
Problem i am facing is that the Jabber client is working properly for Click to dial feature on Windows 7 enterprise OS and it is not on Windows 7
Professional OS.
The Jabber client which is logged on to Windows 7 enterprise OS, works
fine but if same user can logged on to the Windows 7 Professional OS will
not work click to dial.
Please help us to resolve it.
Thanks & Regards,
Krishna

Hi John,
Thanks for your reply but I can't see the option to reach the "deployment" perspective. Its not available for me.
Btw, I'm using SAP NetWeaver 7.1 Composition Environment SP12 PAT0000 Build id: 201105061501.
Also, I have checked a few SDN posts about using the "undeploy" tool after connecting using telnet, but I can't use that method too as telnet ports are blocked by firewall. We use different method to connect to the OS, if required.
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Deoraj.

Unable to select 'Use Phone for audio calls' on Cisco Jabber Client 9.6 for Windows

Hi,
I have recently deployed Cisco Presence Server and integrated with Call Manager 9.1.2. I have successfully deplyed 6700 users on IM & Presence. Some of the users requested for Cisco Jabber with phone control.
I have added CFS client on the Call Manager and associated it with the same extension numbers from their desk phones. I am currently able to make audio and video calls for these specific users. I am currently using Cisco Jabber Client 9.6 for windows. I have users both daisy chained to their desk phones and who are not. Can you please confirm if it does make any difference.
Problem Faced -
I am not able to use to option use phone for audio calls. The phone comes down with a cross sign on it. At the same time Cisco Jabber by default uses the client and it works as expected.
Can you please let me know if any of you guys have faced a similar issue.
Please let me know if you need any information regading the configuration used.
Looking forward for your valuable comments.
Thank you.
Regards,
Joseph Chirayath.

Hi Will,
I am attaching the screen shot for the END USER on CUCM 9.X that has been configured on Cisco Jabber.
Please do let me know if you need any further information.
Thank you.

Directory Caching issue with Cisco Jabber client for Windows

Hi ,
I am facing cache issue with Cisco Jabber client for Windows. If I do any change related to modification or deletion of contacts in Active Directory/ Callmanager, it does not reflect in the Jabber. Because jabber takes the contacts from the locally stored cache file in the Windows system.
Every time I have to remove the cache file to overcome this issue, practically it's not possible to do the same with all the Widows users. As, if any employee leaves the company and still I can see his contact appears in the "Cisco Jabber client". I have not seen this issue with Android/Apple iOS.
Is there any automated way to remove the cache file?
Here is the detail of CUCM,Presence and Jabber.
CUCM version: 9.1.x
Presence : 9.1.X
Jabber : 10.5 and 10.6

Hello
On our environment we had to install a dedicated Microsoft Certificate Authority "just for Cisco Jabber usage" to house the
Network Device Enrollment Service.
Our certificate for the CUPS were generated on this Certification Authority too.
I discussed this certificate matter with my colleagues this afternoon and nobody seems to remember how these certificates were deployed into the
Enterprise Trust store for the users.
But I think they asked all 400 users to accept the 3 certificates by answering "yes" to the popup instead of using a script deployed by GPO...
I wish you success with that deployment and really hope you have a technical partner that *Knows* this subject.
Our partner left us alone with that unfortunately.
Florent
EDIT: If the "Certutil script method" works, please let me know. This could be useful in our own deployment.

Jabber Client for Windows video not working with ManyCam

Hi everyone. We've been kicking around the Cisco Jabber client and I've noticed a small issue when it comes to video. I use a software package called ManyCam (http://www.manycam.com/) which creates a web cam that allows me to put effects on my actual web cam's video feeds. Primarily I use it when I'm in a remote office and have a video stream back to the main office I can put effects on the screen like "On a conference call" and such so people won't get upset when they approach me and I fail to respond to them. I use it with other applications just fine but with Cisco Jabber (v9.2.0 Build 496) when I attempt to set it the ManyCam camera as the video source in the video configuration of Cisco Jabber the preview doesn't appear. As well when I connect to another Cisco Jabber user they do not see my video stream.
Anyone else notice this? Or does anyone else have a link to some similar software that will give me equivalent functionality to ManyCam that works with Cisco Jabber?
Thanks!

Only if they are on a Mac using iChat(gmail account).
Have a look at http://mail.google.com/videochat

Softphone feature for Cisco Jabber Client

Hello everyone,
I have a CUCM cluster v.8.6.2 and a CUPS v.8.6.4. I've installed my full CUWL licenses as well as my CUP Licenses AND the Jabber for Everyone COP file. I've managed to install Jabber on Mac and on Windows and have all the features such as Chat, Desktop phone integration and Visual Voicemail with Cisco Unity Connection working as well. The only feature I'm having a huge hassle getting to work is the Softphone feature. I've tried adding a CUPC device with the user (btw everything is integrated and uses LDAP for authentication) as the digest account for it as well as the Owner ID. I've tried adding a CSF device as well (I remember reading it somewhere) but the Jabber client never discovers a Softphone device and all of the options on the client are grayed out for me to put in the device settings. I thought I saw it once looking for a device name CSFACILLI (ACILLI being my username) in the System Diagnostics for the Jabber for Mac client but now it just shows:
   Soft Phone Server
Server Address:           cucm02.mycompany.net
Server Port:                     2748
Server Protocol:           --
Device:                               --
Line ID:                               --
Status:                               Disconnected
Any help or thoughts on this would be greatly appreciated! Thanks!
Tony

Aaron,
Here's the bit I found interesting from the reporting function:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- begin:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- begin: , strDeviceName.c_str()=CSFacill, bHttp=FALSE
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- begin: , remotefile=CTLFile.tlv, host=cucm02.mycompany.net, bIsAsyMode=TRUE, port=69
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Select error
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Can't get packet, retrycount=3
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] -   CTFTPClient::ContinueGet -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - CTFTPClient::ReceiveData -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CPhone::setPhoneMode -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb030b000] - CTFTPClient::ReceiveData -- begin: , nCookie=5, bIsAsyMode=TRUE
It looks like it's trying to get CTLFile.tlv from my TFTP servers (which are my subscribers). I went under TFTP File Management under OS Administration on the Subscribers and no such file exists. Is this something I have to download from Cisco? It does look like it's trying for the correct device, just can't get the Configuration File it needs... Your thoughts?
Thanks,
Tony

Jabber Client softphone is "No Connected"

Hi,
I am trying to setup a lab for cisco partner testing. I created Collab 10.5 topology with cucm & cups 10.5. I am running out of ideas of what could be wrong. My jabber client for windows works with deskphone but it does not work with it's softphone (CSFXXXXX). Yes, i have CCMCIP profile created, user & device associated but still does not work both within lab network or external network
I am seeing the error below when I do a show connection status for the softphone - see attachment
Connection error. Ensure the server information in the Phone Services tab on the Options window is correct.
I do not have the "Phone Accounts" under options. I even uploaded jabber-config.xml file to tftp server and still no phone accounts tab. I can ping the cti hostname & ip from the pc i am working.
SOS
TIA
Jeya

Actually, I read it on a thread in this community. I just went thru’ the deployment guide and I saw that section too. I have uploaded it to the tftp server and no change for the phone tabs. Only the Directory service becomes online after uploading that file but no change on the phone account tabs. Below is the contents of the jabber-config.xml file that I generated using the file generator tool:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Options>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
</Options>
<Phone>
   <TftpServer1>hq-cucm-pub.abc.inc</TftpServer1>
   <CtiServer1>hq-cucm-pub.abc.inc</CtiServer1>
   <CcmcipServer1>hq-cucm-pub.abc.inc</CcmcipServer1>
</Phone>
<Policies>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
   <DirectoryURI>mail</DirectoryURI>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
</Policies>
<Presence>
   <PresenceServerAddress>hq-cups.abc.inc</PresenceServerAddress>
</Presence>
<Directory>
   <ConnectionType>1</ConnectionType>
   <PrimaryServerName>directory.abc.inc</PrimaryServerName>
   <BDIPrimaryServerName>directory.abc.inc</BDIPrimaryServerName>
   <ServerPort1>389</ServerPort1>
   <BDIServerPort1>389</BDIServerPort1>
   <UseWindowsCredentials>0</UseWindowsCredentials>
   <ConnectionUsername>Administrator</ConnectionUsername>
   <BDIConnectionUsername>Administrator</BDIConnectionUsername>
   <ConnectionPassword>1vtG@lw@y</ConnectionPassword>
   <BDIConnectionPassword>1vtG@lw@y</BDIConnectionPassword>
</Directory>
</config>
Thks!
Jeya

CUPS8 - windows Jabber client

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